CJ Pony Parts

Review: I ordered a part for my car that was supposedly in stock and after awaiting 20 days without any shipping confirmation from the company I contacted them to only be told that the part was shipped by the manufacturer "which" wasn't listed at the time of sale and then that the part was on back order from the manufacturer with an estimated shipping date now of 29 June 2013. Now on the 3rd of July a ask again about this now 30 plus day delinquent order and am told that the manufacturer won't ship to an APO address, the same APO address CJ Pony accepted at the time of my order and the taking of my money. Now they are asking for an alternate address to ship to and this is simply "unacceptable" How a company can keep doing business like this is beyond me and is by far the worst buying situation I have ever been forced to deal with and I'm a supply technician for the Air Force here in Italy and a retired Air Force NCO and never have I had to deal with what appears to me to be a blatant company ruse keyed at taking customers money and leaving them high and dry. Sadly, after already ordering and having problems with this company I went on line and found so many complaints about their service that I just can't believe they are still in business but here I am trying to get my money back also.Desired Settlement: The company needs to refund my money that they have falsely taken without providing service or products and apologize for making me wait for something they couldn't provide from the very start and knew that they couldn't provide from the very start. If the can't ship to APO's or actually have an Item "in stock" they should advise that from the start in stead of making customers worm it out of them with a million emails or phone calls.

Business

Response:

A request has been made to cancel the drop ship order that is to be coming direct from the vendor. The vendor is closed today so I will not get confirmation until Monday at the earliest. Once confirmed, credit will be issued back to customer in full.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: When I called CJ Pony and asked them why they still hadn't shipped out an order they sold as being in stock their customer service represetative sent me this email stating that the manufacturer didn't ship to APO addresses so their couldn't have been a drop ship request for my address to request cancellation o fcording to them. They in fact asked me for another address to ship to and all of this after over 30 days of waiting already. This is just another delay tactic by the company in my opinion. See email from company.

Email from company below:

From: [redacted]

To: [redacted]

Date: Wed, 3 Jul 2013 10:50:15 -0400

Subject: RE: CJ Pony Parts Order Confirmation #[redacted]

Hello,

After checking with the manufacturer, they are unable to ship directly to an APO/FPO address. Can you please provide a different address the manufacturer can ship to?

Thank you

[redacted] | Customer Care | CJPonyParts.com

Your Best Source for Mustang Parts!

###-###-####

Review: My vehicle is very specific and I found a part on their website and it said it would fit my application. In bold underneath the description of the product it listed specifically that it would fit my application down to year make and model. When I received the product it did not fit. It Wasn't even the correct style part. My application takes a two part rotor, and the rotor that was sent was a one piece rotor. Had it been the correct style rotor I could have made it work, but it wasn't even the correct style for the application they said it fit. I called and got a return authorization and asked for a return shipping label and they refused to send one and said that I have to pay for the return shipping. I don't think it's right that I have to pay for the shipping when it was their mistake.Desired Settlement: I would like a return shipping label mailed to me so I can return the part without having to pay any money for a part that they had mislabeled.

Business

Response:

I've gone back and listened to the original call where this customer called in for tech help regarding this part and my representative told him the specs of this rotor and while he looking for information, the rep told this customer that another company showed the correct rotor for this car as a two piece rotor and it cost 4 times what ours did. The customer didn't even know if his was a two piece or not. With that being said, customer decided to place the order and see if it would work because the customer said "it looks just like the one on the car, so I'll just order that one. If it isn't correct, what is your return policy?"

With all of this info brought to light, at the time of giving the customer authorization to return the item, he was told he needed to pay for the shipping.

As for the piece having the wrong description, that statement is not true. Some of the 69 [redacted] 302 [redacted] came with a single piece rotor and this item is correct for that application. It is the cars that used a two piece rotor that this part would not be correct for.

Thanks,

Senior Customer Care

I have ordered several times throughout the last year from CJ Pony Parts. My first time ordering was a pleasant experience, as I received my items quickly - and they were exactly what I was looking for. Subsequently, I've been left with a bad taste from their abysmal "customer service" and blatant advertising falasies.
I recently ordered two items, which at the time, were listed as "in stock". One being a convertible top and the other being a chrome pin-on emblem set. To date, the convertible top has yet to come out of the "in process" queue despite it remaining as such for what will be it's second week. When I contacted them on several occassions, no one had a direct answer on when the item was shipping nor were they willing to assist in any regard.
When I asked them directly what they were willing to do to keep me as a customer, they had no reply. As far as I'm concerned, they no longer will receive my patronage - and will spread the word about them in my local Mustang community.

Bought seat covers, from cjponyparts , the seat covers had some serious flaws In. But cjponyparts provided no help on refunding part or money,to make things Right. All I got in relation to help,was No return calls from there customer service, and no positive help.

Review: cj has a part that I bought for $103.00 the part that came was totally different even the name [redacted] was to be on my part it was not ther what I got was a $35 part it was not any thing like what cj pony parts said I made a copy of the advertisement I called cj they told me sometimes the name [redacted] comes off the part when they rebuild it I said its not the same part that you sold me but if I dont want it I have to pay to send it backDesired Settlement: cj pony still has the same advertisement up today I would like to have the part that they sold me in the frist place

Business

Response:

this customer was already given a return authorization number to return the item for full credit. He was also informed to return the item using US Mail and once here, CJ's will refund the return shipping charges. Pretty cut and dry

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: this not just I got my money back cj pony bait and switch me they knew they did not have the part they advertise the know they where going to send me a part that was not the same as you can see cj made changes to there add to cover up even thou I will get my money back I still feel I got ripped off cj should have said we don't have that part any more instead of lying to me if this is not so where is the part that they advertise in the first place

Business

Response:

again, in a sense, CJ's is paying for the return of what you are calling an incorrect unit. you pay it up front, we reimburse it. for arguements sake, do you have a screen shot of this distributor that you say we had listed with a [redacted] logo on it?

Review: Hello, I purchased a radiator from CJ Pony Parts. It arrived broken, so they sent me a new one and told me they would call or email me with the return label for the broken radiator. They never did. One day later, I realized the radiator I'd purchased was the wrong size. I called to return both radiators and was told that their system was saying I couldn't get a refund because I received one that was unpaid for. The person on the phone said they had to talk to their manager and they'd call me back. They never called back.

I called again, the same thing happened and I never heard back. I called a third time and recorded the phone call....and never heard back. I'm told I can't return it and they'll call me back, but they never did! I'm stuck with 2 radiators that don't work. I have the recorded phone call and my initial emails with [redacted].Desired Settlement: I'd like to return the radiators and get my money back. This has been the worst customer service I've ever experienced. I was so excited to use CJ Pony Parts but was sorely disappointed.

Business

Response:

Our apologies. I 100% aggree with your statements. Unfortunately, this is the first I'm hearing of the situation and for that I apologize as this could have been taken care of months ago. I'll send a return authorization to the customer via the email address we have on file and get these two radiators picked up asap.

Thanks,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. CJ Pony Parts: Please send me an email to get me the return authorization number so I can get the refund on my credit card.

Regards,

Review: I purchased a power steering control valve for a 1966 [redacted] on July 8, 2014 (part # [redacted]) for $464.99. It arrived on the 14th or 15th, and we noticed the cone seat on the high pressure port looked a little flat and worn down. When we installed the valve, it leaked as a result of not being able to seal due to the flattened port. I contacted C J Pony Parts via phone on July 18th and emailed them pictures of the problem per their request. They contacted me on July 21st saying that based on their 15 years of experience, they believe I damaged the part. However, they would send me a new cone seat. I then called the mechanic that’s helping me who has been restoring classic cars for over twenty years, and spent ten years as an aircraft mechanic. If you know any aircraft mechanics, they do things right the first time. He explained that the labor to rebuild the part, which should have come leak free, would be about the same as buying a new working part. In addition, if we were to open up the valve, replace the part, and it continued to leak, C J Pony parts would blame me for damaging the valve. I called C J Pony parts back the same day, July 21st, and they proceeded to belittle me on the phone, saying there’s no possible way I could be telling the truth. I am an honest person, an Eagle Scout in fact. Even though they weren’t there installing the part, they claim to know what happened, and that the part is rebuildable. Again, this is a part that should have come free from flaws. They will not let me return their defective part even though it is well within their 60 day return window. Nevertheless, doing my due diligence as a customer, I drove out two hours to personally speak with someone who rebuilds these control valves on August 9th after receiving the replacement cone seats. They informed me that they do not even crack open the valves just to replace the cone ports. Once the valve is opened, all the seals need to be replaced. I also spent August 10th speaking with other mechanics and auto restoration experts in my area. All stated the same thing: they wouldn’t crack open the valve. I ended up buying a new power steering control valve at one of these places and installed it leak free. At this point, the part CJ Pony Parts sent me is useless. I have purchased many things from CJ Pony Parts, but I am now hesitant to again due to their automatic assumption that the customer is lying.Desired Settlement: Since the part is defective, an appropriate resolution to this problem would be to allow me to return the part, and the cone seats they sent, back to them for a full refund onto my credit card.

Business

Response:

CJ's is certainly not calling the customer a liar. We are simply telling him that the damage that occurred is a result of overtightening the hose in an attempt to seall the leak. Overtightening was evident in the pictures we received which is why CJ's is standing their ground regarding install error. If the customer is looking to get some money back from the unit, he could certainly list the unit and the new seats on [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The assessment of the situation is incorrect. I explained that it was not overtightened. We received the product in that condition. We tried to make it work, as sending that particular part back and forth can rack up quite the shipping charges. Our attempt to use the part, despite the defect, was unsuccessful. I should be able to return the part.

Regards,

Business

Response:

While I understand that the customer is stating the unit arrived this way, all units are checked for leaks prior to CJ's even getting them. The fact that the pictures show that the fitting marks are there and very deep, is a tell tale sign that it was tightened down too hard, pushing that seat back, causing the damage.

Consumer

Response:

I'm not sure what I need to do to clarify that statement, so I will provide more detail. I drove the two hours round trip to Lares Corporation. They remanufacture power steering control valves, along with other steering parts, and sell them new. They told me they would not open up the valve to replace the part. Another specific person I spoke with was H and H Automotive. They told me if they opened the valve, they'd need new seals as well. Additionally, the labor to do it would be about as much as buying a new one that was undamaged. Is this the type of detail you're looking for?

Review: I am writing in regards to a recent purchase I made for a "$500.00 gift card + $495," Order # [redacted]. When I placed this order for a $500 gift card, the CJ Pony Parts Website stated it included an additional $495 (which I assumed would be included it the gift card balance). This is the exact way the gift cards are presented on their site. When I contacted CJ Pony Parts about the gift card balance, I was told it is a glitch in their Website and that employees have notified management about it numerous times with no resolution. The representative told me to E-mail Rich, the Vice President of Marketing. I contacted Rich, and he stated that there is nothing wrong with the Website and then proceeded to tell me how to interpret the Website pricing. The incorrect programming of their Website is false advertising. Rich refused to have the Website correct and give me the extra $495 that was supposed to be included on my gift card. I believe that I am owed what you advertised. My purchase decision was based on what was advertised. If I had known that my gift card would not include the additional funds, I would not have purchased it. I would have spent my money on the items I wanted for my Mustang while they were on sale. I have screen shots available if you need them. "Desired Settlement: Give me the extra $495 that was advertised with my gift card. Give other customers who purchased a gift card the full amount they are owed if you did not give it previously. Also, fix the programming in your Website if that is not what you intend to provide.

Business

Response:

Hello, unfortunately, the way you were looking at the online screen was simply an assumption on your part and in no way says that you'll be receiving a gift card for $945 if you pay $500. again, that was an assumption on your part and it was simply a mistake. As my Director of Marketing has replied to your direct email to him, you can keep and use the $500 gift card as purchased or you can let us know that you no longer wish to have it, we'll void the card and issue you a full credit. Let us know how you wish to proceed and we'll get you taken care of either way.

Thank you

Matt H[redacted]

Senior Customer Care

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There is NO assumption on my part. Your website clearly states $500.00 as the price, and then $500 gift card + $495 in the drop down menu, as can be seen on the attached screen shot. If this is not how you intend for your gift cards to be sold and you are not willing to stand by the price you are offering for your item, you need to correct your site. I would like Matt Hoke to contact me directly so we can discuss this further.

Regards,

Review: On March 28 I ordered MSD 2900 ATOMIC EFI FUEL INJECTION from CJ PONY PARTS Inc. I received half empty box with some old parts. I complained to CJ Pony Parts and they promised to refund me but never did. They stopped responding to my emails.Desired Settlement: I want to receive a full refund of 2258.39 dollars.

Business

Response:

full credit of $2258.39 was issued back to the Visa on 6-8. CJ Pony Parts had to wait for the manufacturer to issue credit.

Review: I ordered a part for my niece's mustang and according to the website when the part was ordered the part should have been correct. When I got it the part was wrong. I took pictures and sent it to them and sent up a return. The one thing I will give them is I knocked out a mounting knockout before I realized it didn't fit. They didn't even know it didn't fit the car when I called because I got conflicting reports from three different people. They need to just see their part in this because they sold me the wrong part. I admit I knocked out the knockout, making the part not like brand new and probably could have gotten it back to them faster. I was trying to find a box to put it in because I ordered it with other things and didn't have anything to send it back in. THEY KEPT THE RETURN PART AND MY MONEY. I would have sold the part second hand if I would have known that was the outcome.Desired Settlement: Money back or part back

Business

Response:

CJ's stance is on two things:

1) if the product was deemed incorrect, why was there a modification made to the unit

2) there is no modifcation needed for this unit, the area where a hole was "cut" into the crossmember isnt a "knockout" nor is it ever to be intended to be cut out

The product is no longer new and if you would like it back, simply contact UPS and set up a prepaid shipping call tag to get the unit back.

Thanks,

Matt H[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:there was impression made where we cut that piece out as if it was suppose to be cut out. it also happen to line up with transmission mount, before I realized it was to short to reach frame mount. You had nothing on the website saying the piece wouldn't fit that car. I guess it is easier for you to lose customers then to do anything about it. Sure have me pay for more shipping since you are the one that sold the wrong part.

Regards,

Business

Response:

As mentioned in the very last phone call with you, "if the part comes back to us in new, unused condition, your money will be refunded to you." There was no mention from you in any of the calls that the unit was modified, otherwise, CJ's would not have issued an RMA # to you at all. If the unit didnt fit the vehicle, why cut into it?

Again, if you would like the unit back in an attemot to sell somewhere else, please contact UPS and have a prepaid return label sent and we'll make sure you get the item back.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: there was nothing on your website that the part was wrong to start with. You have no liability for that. The PA attorney general's office will hear from me soon enough.

Regards,

Jason Fillmore