ClickBank

Dear Revdex.com, Thank you forcontacting ClickBank and allowing us to resolve this complaintClickBank is aninternet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right tooffer such products for sale on our websiteWe also sell some shippable productsThis is why we have that option,as some people do not recognize ClickBank, but the Vendor they bought theproduct from I was able tolocate the charge that went through ClickBank for $USD The order was to the website http://beirresistible.com/1/, which is one of our vendors At this time I have the order refunded as of today,which had a day refund guaruntee, so the customer’s complaint is nowresolved We have now sent thecustomer a copy of their refund confirmation to the email address provided atthe time of orderThe refunds take hours to process back to the PayPalaccount used at the time of purchase Please see thefollowing page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also letus know if there is any additional information we can provide to you! Cordially, [redacted]

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaintThis individual’s account access was terminated because the individual violated ClickBank’s terms and conditions Specifically, ClickBank terminated this account to protect consumers from potentially deceptive advertising practices

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable products I was able to locate the charges that went through ClickBank for $37, and $USD This order was to the website http://fatdiminisher.com/cbmulti2/cmj.php and http://philogeny.com/adtrack/ , which is one of our vendors I have refunded all of your orders at this time and sent out email confirmationsThe refunds will post back to your Visa within 3-business daysThese may not post on the exact same date, but will all be within that timeframe Please see the following page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you! Cordially, Lyz ClickBank.com Customer Support [email protected] www.clickbank.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] My sincerest apologies.I was not notified of the refundThank you kindly for your timeAgain, please accept my apology

Hello, I show that a refund for this order was issued on 6/6/ You should see a credit back to your Master account within 3-business days of that date Please let me know if I can be of further assistance

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable products I was able to locate the charges that went through ClickBank for $and $USD This order was to the website http://thesmartwholesaler.com/ , which is one of our vendors I have refunded your orders at this time and sent out email confirmationsThe refunds will post back to your Credit Card within business daysPlease see the following page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Also, I have sent this vendor for review with our Compliance Team Please also let us know if there is any additional information we can provide to you! Cordially, [redacted] ClickBank.com Customer Support [email protected] www.clickbank.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,I apologize that you had to wait for a response from the Risk Management group on the status of your accountWe received requests from multiple vendors to blacklist your hoplinks to their products due to you not adhering to their promotion policiesThe Risk Management Department has activated your Hoplinks with the exception of the Vendors whom have requested a blacklistHowever, if they receive anymore complaints from any other vendors requesting Blacklist, your account will be terminatedPlease make sure you are reading the affiliate promotion guidelines that vendor's list on their Affiliate pageBest Regards, [redacted] Client Support Manager [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted]

Hello,Thank you for your inquiryA refund ticket for your order has been initiated, per your requestA confirmation email will be sent to the email address used at the time of the purchaseAny updates to the ticket will be sent to that email address, as well.Once the refund has gone through, it must then be processed by your bank or credit card company, which is beyond our controlDepending on your issuing bank, you should receive the credit in 3-business days (Monday through Friday, not including US holidays)Besides issuing the refund I have reached out to the vendor to have them double check their download links for the product I have also, had them review their support links to make sure that they are receiving and responding to customers inquires in a timely mannerWe apologize for any inconvenience you may have experienced with this vendor Please let me know if I can be of further assistance Best Regards,Lyz

Hello,The double charge you are showing is actually an authorization, meaning that the charge did not completeIf the funds are still being held by your financial institution please give them the code [redacted] This is an authorization release codeWe never received the funds, as they are still being held by the card so I have no way to refund themThat code should be able to get the card company to release the moneyThey should pay back the overdraft fees when they realize this was a double authorization and not at the fault of you, the customerPlease also let us know if there is any additional information we can provide to you! Cordially, [redacted]

Hello,Thank you for your inquiry!I was able to find your duplicate purchase and issue a refundA refund ticket for your order has been initiated, per your requestA confirmation email will be sent to the email address used at the time of the purchaseAny updates to the ticket will be sent to that email address, as well.Once the refund has gone through, it must then be processed by your bank or credit card company, which is beyond our controlDepending on your issuing bank, you should receive the credit in 3-business days (Monday through Friday, not including US holidays)If you have further questions, please contact us directlyClickBank Customer Service Representatives are available by telephone from 7am to 6pm (Mountain Time), Monday through FridayOur toll-free telephone number for U.Sand Canadian customers is 800-390-All other customers may reach us at 208-472-Please let me know if I may be of further assistance!

Hello,I apologize for the miscommunicationI have looked at your information I show the order for $was done as a same day refund, which means that it will cancel out but can take 3-days to show cleared on your credit cards side, depending on their processing timeNow I did test the flow of that order and did not run into the same problem you described, I know the continued offers can be frustrating but the Vendor has decided to promote this wayAgain I apologize you went through this, I do appreciate you calling our Customer Service team and again the order was refundedBest Regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, Thank you forcontacting ClickBank and allowing us to resolve this complaintClickBank is aninternet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right tooffer such products for sale on our websiteWe also sell some shippable products I was able tolocate the charges that went through ClickBank for a total of $and $USD The orders were to the website http://survivallife.com/cb/sbc/sbc-lander.php, which is one of our vendors At this time, you already did a chargeback on the full amount that wascharged to you, there is nothing more I can do for youIn the future, pleasebe aware that we do have a day Refund Policy and that you can contact us fora refund rather than getting a chargebackPlease see thefollowing page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also letus know if there is any additional information we can provide to you! Cordially, [redacted]

Dear Revdex.com, Thank you for contactingClickBank and allowing us to resolve this complaintClickBank is an internetretailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right tooffer such products for sale on our websiteWe also sell some shippable productsThis is why we have that option,as some people do not recognize ClickBank, but the Vendor they bought theproduct from I was able to locate thecharge that went through ClickBank for $USDThe order was to the website http://my-tinnitus-solution.com/,which is one of our vendors At this time I have the order refunded as of today,which had a day refund guaruntee, so the customer’s complaint is nowresolved We have now sent thecustomer a copy of their refund confirmation to the email address provided atthe time of orderThe refunds take 3-business days to return to the cardused at the time of the purchase Please see the followingpage for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also let us know ifthere is any additional information we can provide to you! Cordially, [redacted]

Hello,Thank you for your inquiry!Your card has been declined by our risk management systemThis is an external system, so we cannot provide any information regarding the declineYou can try using a different credit card or allowing 24-hours to lapse before making another attempt.Unfortunately, ClickBank cannot override any decline or process transactions manuallyWe realize this can be frustrating, but accepting credit cards over the Internet is a dangerous business for both our clients and usIt is better that we err on the side of caution, rather than risk facilitating fraudulent transactionsOther services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involvedWe do our best to protect our clients from this.If you have any further questions regarding this matter, please contact our Risk Department at [email protected] you for your understandingWe apologize for any inconveniencePlease let me know if I may be of further assistance

Dear Revdex.com, Thank you for allowing us to resolve this complaintThe customer's order has now been refunded, and we are looking into the matter furtherThe customer's order was refunded on 12-15- Best Regards, Lyz ClickBank.com

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable products I cannot locate an order for you and what you are describing does not sound like one of our productsDid you purchase a product from ClickBank? If you had, you would have a charge on your statement that says CLKbank*com and a receipt numberI would be happy to help you if I can get the receipt number Please see the following page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you! Cordially, Lyz ClickBank.com Customer Support [email protected] www.clickbank.com

Dear Revdex.com,Thank you for contacting ClickBank and allowing us to resolve this complaint.ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable productsI was able to locate the charge that went through ClickBank for $in The order was to the website http://www.drivertuner.com/, which is one of our vendors At this time the order all subscriptions were cancelled, so the customer’s complaint is now resolved We have now sent the customer a copy of their cancellation confirmations to the email address provided at the time of order Please see the following page for more information on our refund policy:http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you!Cordially,***ClickBank.com Customer Support [redacted] www.clickbank.com

Hello, Thank you for your inquiry!We recommend contacting your credit card company or bank first to determine if there is an issue with the provider that can be resolvedIf your credit card company denies declining any charge, then your card was declined by our risk management systemThis is a separate authorization system, so we cannot provide any information regarding the declineYou may try using a different credit card or allowing 24-hours to lapse before making another attemptUnfortunately, ClickBank cannot override any decline or process transactions manuallyWe realize this can be frustrating, but accepting credit cards over the Internet is a dangerous business for both us and our clientsIt is better that we err on the side of caution, rather than risk facilitating fraudulent transactionsOther services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involvedWe do our best to protect our clients from this Please let me know if I may be of any further assistance.Cordially, ***ClickBank.comCustomer Support [redacted] www.clickbank.com