ClickBank

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable products I was able to locate the charges that went through ClickBank for $USD This order was to the website http://lupus-bible.com/1.html , which is one of our vendors At this time I have refunded the order, which had a day refund guaruntee, so the customer’s complaint is now resolved I have now sent the customer a copy of their refund confirmation to the email address provided at the time of order Please see the following page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you! Cordially, [redacted]

Complaint: [redacted] I am rejecting this response because: We go through this with your team every other week I know you have a zero spam policy and stop it when you report itHowever we have to constantly report and police it and it costs us time and resourcesEach time we get spam from their affiliates its hundreds to multiple email accounts on our two domains This costs us storage, resources and time to address This is just an ongoing issue we dont feel we need to constantly handle and they need to have a system in place to cross reference lists to avoid repeat issues from arisingWe shouldnt have to deal with this every other week, its not fair to us and a complete waste of our time and resources Sincerely, [redacted]

Hello,Thank you for your inquiry!Your refund for ClickBank order number [redacted] and *** on the dates of 1/8/and 2/8/2018, in the amount of $each, have both been refunded to your credit cardRefunds can take 3-business days to reflect back to your credit card.There is a day money back guarantee I think there might have been some misunderstanding on the phone call, because the representative you spoke with did have both orders refunded.Best Regards

Dear Revdex.com,Thank you for contacting ClickBank and allowing us to resolve this complaint.ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable productsI was able to locate the charge that went through ClickBank for $ The order was to the website http://survivetheenddays.com , which is one of our vendors At this time the orders were refunded on 11/4/2015, so the customer’s complaint is now resolved We have now sent the customer a copy of their refund confirmation to the email address provided at the time of orderThe refund takes three to five business days to process back to the card used at the time of purchase Please see the following page for more information on our refund policy:http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you!Cordially,***ClickBank.com Customer Support [redacted] www.clickbank.com

Hello,Thank you for your inquiryI was able to find your purchase for the "Smart Solar Box" A technical support ticket has been submitted on your behalfPlease allow the vendor at least hours to respond to the technical support inquiryYou will receive an email every time the ticket is updated or changedPlease let me know if you have not received a response after hours and I will be happy to further assist youIf this is not the order that you're referring to or if you need any further assistance, please don't hesitate to contact us directlyClickBank Customer Service Representatives are available by telephone from 7am to 6pm (Mountain Time), Monday through FridayOur toll-free telephone number for U.Sand Canadian cus***ers is 800-390-All other customers may reach us at 208-472- Best Regards, Lyz A***

Hello,I show in January order number [redacted] was cancelled, I have sent that information to the email on the orderI show no cancellation request for another orderIf you could please provide a copy of the cancellation request for the order you are referring to so we can further assist, I would appreciate it Cordially, LyzClickBank.com Customer Support

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable products I was able to locate the charges that went through ClickBank for $and $USD This order was to the website http://theedmiracle.org/Video/, which is one of our vendors Your refunds were issued on the same day as the charge (2/11/2016) thus they cancelled out the chargeThe pending authorization for the bank should take three to five business days from that date to drop offIf you would like a Auth code to present to the card issuer for expedited drop of the authorization you can call ClickBank at 1-800-390-***Please see the following page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you! Cordially, ClickBank.com Customer Support www.clickbank.com

Hello, This order was charged back on 1/5/ClickBank cannot refund an order that was charged back by your financial institution Please also let us know if there is any additional information we can provide to you! Cordially, Lyz ClickBank.com Customer Support [email protected] www.clickbank.com

Hello, I can understand your concern and I do show a refund has already been issued to youThe sales page does state "Your initial charge will be $You will the be billed just $per month after your initial charge has been made until canceled." This is information is given before you make the purchase only paying the shippingI do show a refund for the $was made at your request on 10/14/Best Regards, Lyz

Hello,Thank you for your inquiry!A refund ticket for your order has been initiated, per your requestOnce the refund has gone through, it must then be processed by your bank or credit card company, which is beyond our controlDepending on your issuing bank, you should receive the credit in 3- business days (Monday through Friday, not including US holidays)Please let me know if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you so much for clarifying!! I shave suddenly the past few weeks received over spams daily and quite a few had clickbank links so I assumed this was the 3rd party marketing company doing this I really appreciate your fast response and help Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable products I was unable to locate an order for Fatloss Factor for you, using the information you provided For the most efficient service, please provide as much of the following information as possible by answering as many questions below that apply General Questions: - Have you confirmed that the charge in question was processed by ClickBank or CLKBANK*COM? - Did you receive a ClickBank purchase confirmation email? - Do you have a ClickBank order number? (it is alpha/numeric digits long) - Please provide the first and last name you entered on the order form - What is the zip code for the credit or debit account charged? - Please verify the date the transaction appears on your records - What is the amount of the charge? - Please provide the email address you entered on the order form(If you have more than one email address, please provide any that may have been used.) Did you use a Credit or Debit card? - Please provide your ClickBank receipt number, located on your credit or debit card statement after CLKBANK*COM Did you use PayPal? - Please include the PayPal Invoice ID numberThis is located on the PayPal transaction detail page in your PayPal account As soon as you provide as much of this information as possible, I will gladly attempt to locate your order! Cordially, Lyz ClickBank.com Customer Support [email protected] www.clickbank.com

Thank you for bringing about such rapid resolution of this problem

Dear Revdex.com,Thank you for contacting ClickBank and allowing us to resolve this complaint.ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable productsI do show both orders have been refundedOrder [redacted] in the amount of $was accepted by your bank on 3/20/And order [redacted] in the amount of $was accepted by your bank on 3/28/2018.Please let us know if there is anything else we can assist withBest RegardsDanae

Hello thank you for your inquiry, based on the information you provided, I show with your purchase you did agree to a membershipI show there were two charges of $39.97, I have started the refund process for those chargesRefunds can take 3-business days to process, you will receive a separate email to the email address used for the purchases Best Regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still urge Revdex.com to do some test runs on their website and see if they are intentionally processing unauthorized charges on customers after they key in their credit card informationI feel I am not the only customer who has had this problemWhy was I forced to watch a minute video after I punched in my credit card information? Why was I required to scroll through several screens that had links for options to add hundreds of dollars to a purchase? You think that would be something they would do BEFORE you key in your credit card to avoid problems like thisPlease look into this websiteThat is the primary reason I wanted to bring this to your attention, aside from ensuring I got my full refund Sincerely, [redacted]

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint.ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our websiteWe also sell some shippable productsUnfortunately, ClickBank can only reimburse the amount that we charged the customerThe total amount that ClickBank charged was $USD ($+ $s&h + $tax)We have refunded that full amountWe cannot reimburse for other charges we did not assessPlease see the following page for more information on our refund policy:http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you! Cordially, ***ClickBank.comCustomer Support [redacted] www.clickbank.com

Hello I show you contacted a ClickBank Customer Service Representative on 11/01/2017, refunds for both charges of $have been issuedI have resent you the refund details to the email address used for the purchases Best Regards

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint ClickBank is an internet retailer of ebooks, software, and other downloadable products ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website We also sell some shippable products I was able to locate the charges that went through ClickBank, one for $and three charges of $ This order was to the website [redacted] which is one of our vendors I have refunded all your orders at this time and sent out email confirmationThese refunds will post back to your Mastercard within 3-business daysThey might not all post at the same time, but they will post all within that periodPlease see the following page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html Please also let us know if there is any additional information we can provide to you! Cordially, Lyz ClickBank.com Customer Support [email protected] www.clickbank.com