ClickBank

Hello,
Thank you for bringing this issue to our attentionI have refunded all of your orders with ClickBankYou will receive the refunds within 3-business daysThey may not all post on the same date but they will all post within the same time frame.
Please let me know if I can assist
you further
Lyz
ClickBank.com

***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I WI LL CHECK MYCREDIT IN THREE DAYS TO MAKE SURE MY MONEY HAS BEEN REFUNDED. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for your message, I can understand your concernAfter reviewing the information you providedI do show that it was a same day refund request, this was done on 9/12/I have sent the refund information to you via email with the email address used for the purchaseRefunds can take
3-business days to reflect back onto your account depending on your bankPlease let us know if you have any further questions or concernsYou can also contact Customer Support at [email protected]. Best Regards, Lyz

Complaint: ***
I am rejecting this response because:I have email correspondence (from Luke W.) of them receiving the spam that I have forwarded to them from their affiliates They were able to block the spam coming from them for a short period of time, however the spam still comes through and I have to keep asking them to stop They need to permanently ban our emails from receiving any emails from all of their affiliates as we are a company and have never registered to any listWe need them to completely ban all emails that contain *** or *** from their lists
Sincerely,
*** ***

Thank you for your feedback, all of your charges for the $15.96 have already been refunded, so I am unsure what you are asking for. As for the membership I did review the Vendors page and the information you would have gone through to place the order for the Free Flashlight and before you finish there is a message that states you are also signing up for a membership. It also states that you will have a recurring charge for the membership. Once again all charges for the $15.96 have already been refunded to the card you used for purchase.  Best Regards

Hello,I apologize you feel that way. The reasons for those policies have been offered to you, by both [redacted] and myself. If you do not feel the policies are fair; than I apologize but you also do not have to do business with ClickBank or accept your contract. I am unsure why you think these policies are unfair; especially since we went out of our way to placate you to the best our ability by cashing your one transaction out early. My tone is not meant to be condescending, I am simply informing your of the situation and trying to explain the answers to the questions you had. Please also let us know if there is any additional information we can provide to you! Cordially, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to view this Customer Review. ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to...

offer such products for sale on our website.  We also sell some shippable products. Thank you for contacting ClickBank in this matter, unfortunately using the information you provided earlier, I have so far been unable to find the order in question. For the most efficient service, please provide as much of the following information as possible by answering as many questions below that apply.   General Questions:-          Have you confirmed that the charge in question was processed by ClickBank or CLKBANK*COM? -          Did you receive a ClickBank purchase confirmation email?-          Do you have a ClickBank order number? (it is 8 alpha/numeric digits long)-          Please provide the first and last name you entered on the order form. -          What is the zip code for the credit or debit account charged? -          Please verify the date the transaction appears on your records.-          What is the amount of the charge? -          Please provide the email address you entered on the order form. (If you have more than one email address, please provide any that may have been used.)Did you use a Credit or Debit card?-          Please provide your ClickBank receipt number, located on your credit or debit card statement after CLKBANK*COM. Did you use PayPal?-          Please include the PayPal Invoice ID number. This is located on the PayPal transaction detail page in your PayPal account.As soon as you provide as much of this information as possible, we will be happy to help in this matter. You can send this information to Customer Support as [email protected]. Best Regards, Danae

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

>> Dear Sir/Madam:>>>> I apologize for the delay in my reply due to work obligations. I have to inform you this issue is in no way resolved yet. I initially purchased Forex Income Boss on May 26/15 thru my bank's debit card and was charged $690.62 (see attached receipt). A month later, I was DOUBLE-CHARGED $690.62 (total charge 1,381.24) in ONE SINGLE DAY by Clickbank, bringing my bank account on the negative. Immediately I  complained to FIB about the mistake and I they deposited a "rebill" payment on 07/02/15, a week later. Please note that this is a refund for the DOUBLE-CHARGE error they debited from my bank.>>>> Now that I returned the entire FIB package, I am entitled to the entire refund of $690.62 x 2 payments, not counting the refund on July 2 since that was a refund for their billing error. I explained this issue to [email protected] but they just don't grasp what I'm trying to convey: that I was charged $690.62 thrice, and I have the proof in my attached screencaptures. If you need more proof, please tell me as I can always provide them.>> P.S. I'm sorry I sent this email through here, I couldn't get on your [redacted] **nk (maybe you're doing maintenance on it on a holiday?)>>>> Sincerely, [redacted]>>

Hello,Our Refund Policy is not a "Trial Period", it is a money back guarantee in case the product is defective. You purchase ten different items from ten different vendors, one being a physical food item that was shipped to you. You refunded every single purchase. ClickBank does reserve the right to refuse service to people who abuse our Refund Policy. We put strict rules and regulations around our vendors to ensure Customer Satisfaction, which is why we expect our customers to uphold good purchasing practices as well.  That being said, we have reviewed the product you reported, and ClickBank is no longer selling their product on our platform.    Here is a link to our Refund Policy, that does clearly state you can be blocked for refunding and keeping merchandise. https://accounts.clickbank.com/return_policy.html

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products.
 
I was able to locate the charges that went through ClickBank for $34. This order was to the website http://www.click4surveys.com/ , which is one  of our vendors.
                                        ...⇄
I have refunded your order at this time and sent out the email confirmation. These refund will post back to your [redacted] within 3-5 business days. Please see the following page for more information on our refund policy:
 
http://www.clickbank.com/refund_policy_faq.html
 
Please also let us know if there is any additional information we can provide to you!
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: a product was sold to me with a guarantee and I have not been provided with any means by which to resolve it. I never received any update from any company regarding the closure of this company nor can I find any indication that the original company was ever valid. I believe I was sold a faulty product due to this site's failure to properly vet the companies that they allow to sell on their platform.I have also continued to pursue this through this platform website's customer service and have been consistently told that there is a website and that they are working on it. Yet  the website they refer to is a [redacted] page listing the URL as available and no response is ever received given that the company does not exist.Also, given that the product was for a lifetime service, it seems erroneous to state that a refund cannot be given due to passage of time. I believe I was taken advantage of as a non technically savvy consumer and this company has done nothing to assist me but has instead been quite demeaning.
Sincerely,
[redacted]

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products.
 
I was able to locate the charges that went through ClickBank for  $97 and $47 USD.  This order was to the website http://thesmartwholesaler.com/  , which is one  of our vendors.
                                        ...⇄
I have refunded your orders at this time and sent out email confirmations. The refunds will post back to your Credit Card within 5 business days. Please see the following page for more information on our refund policy:
 
http://www.clickbank.com/refund_policy_faq.html
 
Also, I have sent this vendor for review with our Compliance Team.
 
Please also let us know if there is any additional information we can provide to you!
 
Cordially,
 
[redacted]
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Thank you for your feedback I have forced through a refund that will take 3-5 business days to reflect back into your account. I show the book you order was delivered to the address you isted on the order form on 2/20/2018. The free bonuses would have been digital ebooks.  Best...

Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] (P.S.: As of this writing, the refund of $1300+ is not reflected yet on my bank account, but as Clickbank stated it will take 3-5 business days to do so, I will give them the benefit of the doubt. Thank you very much for your assistance in resolving this issue.

Complaint: [redacted]
I am rejecting this response because: We go through this with your team every other week.  I know you have a zero spam policy and stop it when you report it. However we have to constantly report and police it and it costs us time and resources. Each time we get spam from their affiliates its hundreds to multiple email accounts on our two domains.  This costs us storage, resources and time to address.  This is just an ongoing issue we dont feel we need to constantly handle and they need to have a system in place to cross reference lists to avoid repeat issues from arising. We shouldnt have to deal with this every other week, its not fair to us and a complete waste of our time and resources.
Sincerely,
[redacted]

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products.
 
I was able to locate the charge that went through ClickBank for 35,96 EUR.  This order was to the website [redacted] , which is one  of our vendors.
                                        ...⇄
I have refunded your order at this time and sent out email confirmation. These refund will post back to your Visa within 3-5 business days. Please see the following page for more information on our refund policy:
 
http://www.clickbank.com/refund_policy_faq.html
 
Please also let us know if there is any additional information we can provide to you!
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Dear Revdex.com,
Thank you for contacting ClickBank and allowing us to resolve this complaint.
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right...

to offer such products for sale on our website.  We also sell some shippable products. 
ClickBank does not spam. If you have received an unsolicited email that advertises a product that uses ClickBank's payment services, it more than likely came from a third party affiliate. However, we do not manage or have access to any email lists that an affiliate may operate from, nor do we provide affiliates with any contact information for them to use in their promotions.
Spamming is a violation of our client agreement and we appreciate that you are helping us to eliminate spam content. In order to assist you I will first need you to forward a copy of the original spam message that you received (including headers) so that we can identify who sent you the message, and more effectively resolve the issue. Please forward the message to [email protected].
Thank you,
ClickBank Security Team