ClickInks.com Reviews (%countItem)
ClickInks.com Rating
Address: 107 Commerce St, Lake Mary, Florida, United States, 32746-6206
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Got my order quickly and I thought I bought the wrong size so I emailed them . I put the cartrage in and it fit. Received response quickly and I explainedci did not have to return item. Only issue I had was when opening first cartriage I got ink all over my hand.
I ordered a set of ink cartridges from them that do not work - my printer will not recognize. They will not respond to me when I try to resolve this.
I ordered a set of ink cartridges from this company a month ago. They would not work in my computer. I emailed them about it and got the following reply:
Thank you for messaging us.
Your request (***) has been received and is being reviewed by our support staff; we will get back to you as soon as possible.
To add additional comments, reply to this email.
***
I have not been 'gotten back to'. I have contacted them two more times and have been ignored.
If this company cannot supply cartridges that will work I want my money refunded.
Hi ***
I am sorry that you have had difficulty getting these cartridges to work. We have done our best to help:
On July 16th we received the ticket (***) that you mentioned, and replied on the same day with a fix to get the printer to talk to the cartridges. We followed up on 20th asking if this had resolved the issue, but received no response. On 25th an automated reminder was sent informing you that we were awaiting a reply, and yesterday a final reminder was sent, informing you that the ticket would be closed if you did not respond.
Yesterday you opened another ticket (***) and we replied today.
Given the number of emails that we have sent you without a response, I believe it may be worth checking your spam folder. Once you have located the fix we sent you on July 16th, please try it and let me know if you are still having difficulty.
Your purchase is fully guaranteed and if we cannot get these cartridges working you will be able to return them for a full refund.
Regards
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Upon reading the reply by Clickinks, I checked my spam folder. The emails were there-I should have checked that folder. I no longer have the printer, so will be unable to rest their instructions. Thank you for your assistance and my apologies to ClickInks.
I placed an order for ink in May and never received it, I want a refund immediately.
I placed an order for ink May 29, 2020 and never received my order. I have contacted the company on numerous occasions and have been told I will be refunded 47.95 I paid through ***, but it has not been done. I want my money back and am very frustrated this was not resolved. My order number is ***. Thank You
I want a refund of the 47.95 paid back in May.
Hi ***
I am sorry that you didn't receive your order when expected. As you requested, a full refund was processed and should have been visible in your account from 07/08/2020 - if you cannot see this refund, please let me know and I will investigate further.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards
John
(The consumer indicated he/she DID NOT accept the response from the business.)
We finally received the order.
Hi ***, this appears to be resolved, but you have indicated that you do not accept the response.
Could you please let me know if anything else is required from us to close this mattter?
Regards
John
I ordered ink product for $224.01 on May 1, 2020. I have never received the product nor a reason for delay. After numerous calls and emails - nothing.
After several call and emails, Clickink has not returned my $224.01. I ordered ink product on May 1, 2020 and did not receive the product or an email explaining the delay. After speaking with an outsourced Budapest customer service agent, I was informed of the amount of time it would take to receive the product and the amount of time it would take for a refund (same amount of time) so I decided to wait a few more days to receive the product. Two weeks later no product. I send emails - no response. I call again, June 16, 2020 (I'm usually on hold for over an hour each time) This time I explain to the customer service person what has transpired. He explains that the order was sent to the vendor and was still on it's way. I immediately canceled the order. I patiently waited for my account to be credited - nothing. So I called again today, July 2, 2020. I try to explain the situation to the customer service and he immediately went into a sales pitch and actually told me to stop talking to do it. As a matter of fact he placed me on hold. I have currently been on hold for 56.29. I informed him that I wanted my money refunded to my account. He placed me on hold and never returned. I then searched for another number for Clinkink and called that number. That customer service agent also stated that he would request that I be refunded. I also made this complaint. I am now about to hang up the line from the initial call. It has been 1:05:55 of being on hold.
REFUND
Hi ***,
I am sorry that you have had so many problems with this order and with trying to contact us.
I can confirm that Joey (the second agent you spoke to) did cancel the order and request a refund - I've expedited that so it should be completed from our end in the next 24 hours. Neither Joey nor myself can identify the first person you reached, so I can only apologize for that experience.
It may take your card issuer a few days to complete the refund process, so please let me know if you have not received the full $224.01 in your account by early next week.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not pleased with the way this company handles their customers or the cavalier response as if they were on top of this issue. Implying it was just a simple mis-understanding. If a customer places an order and it's not available, informing the customer of the status would be the professional response. I appreciate them resolving this situation, however, I should not have to contact the Revdex.com to have my money returned. I will not be satisfied until my money is actually returned and I will never order from this company again.
Have not received product and they will not answer communications (online chat and email).
I ordered on June 10th. My payment cleared my bank on June 11th. I have still not received a shipping confirmation (site said 3-8 business days for delivery). My account still says processing. I have tried the online chat for 4 different days now. The person never comes online. The chat actually timed out on me twice despite saying I was number 1 in the queue. I emailed them as well and have never received a response. I ordered Brother*** Color Original Extra High Capacity Ink Cartridge Multipack-3pack and Brother*** Black Original Super High Capacity Ink Cartridge. My order was 146.65 order number ***.
I either want the products in the next 2-3 days or I want a refund.
Hi ***, I am sorry that you have had difficulty obtaining order status information from us.
I have been informed that the colour cartridges were shipped and that delivery was completed last week. However, it appears that the black cartridge was not included in that package.
Could you please let me know if you would like me to have that sent out again, or if you would prefer us to refund that portion of the order?
Once again, please accept my apologies for the late and incomplete delivery.
Regards
John
One of the two items ordered did finally come in. No communication still to this point so I have no idea if the other item is coming in or not.
Hi ***
In the absence of a response from you I have requested that the missing black cartridge be resent. If this was not what you wanted, please let me know and I'll arrange for you to return it for a refund.
Regards
John
I ordered 10 cartridges that said were compatible with my printer. None of them work. I emailed support multiple times and never received a response.
I purchased 5 black 952 XL cartridges for my HP OfficeJet 8720. I also purchased 5 color cartridges that say on the packaging "For Use With: HP OFFICEJET PRO 8720." My printer will not accept any of these.
On May 30, 2020 I submitted a request for help (***). Never received a response.
On June 11, 2020 I responded to spam email from [email protected] and I received an automatic response with a new request number of (***). No response.
On June 18, 2020 I replied to the email request (***) as it said to do and still never received a response.
Today, June 28, 2020 I responded to spam email from [email protected] and I received an automatic response with a new request number of ***).
I received an email asking for Feedback, but when I leave my review, it is unable to submit as it says "The product id may not be greater than 32 characters."
I would appreciate a refund rather than a replacement as out of all these cartridges, none are working so I do not have faith that a replacement of any type will either.
Hi ***
I am sorry to hear that you have had difficulty contacting us - there is currently a significant delay in responding to people who have opened multiple tickets for the same issue.
In these circumstances we would usually offer a quick fix solution to what is a common problem with HP printers (relating to firmware updates to the printer) but since you have requested a refund we will process this.
Please allow up to 48 hours for the full refund to be completed from our end, and a further 2-3 days for your card issuer to apply the credit to your account.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards
John
No product, no service
No business
25
Hi
I am unable to establish the reason for this case.
There is no account under your name or email address, we have never sent or received email to or from that address, we have never taken an order for billing or shipping to your address - in short, there is no record of us ever having interacted with you.
Could you please specify the nature of your complaint, and your desired resolution?
I will then be able to attempt to resolve it.
Regards
John
(The consumer indicated he/she ACCEPTED the response from the business.)
*** is the email the order number is under.
I placed an order for some ink cartridges. Order *** on May 25,2020. I have not received them.
On May 25,2020 I placed an order for Epson ink cartridges (212XL). Order ***. I have never heard anything from Clinkinks at all since order was placed. I tried calling them and makes no difference if you wait 10 minutes or 1 hour on the phone they never pick up to help you. I attempted to use their chat option but it doesn't work. If I can't get thru in another week or so I will have no other option but to dispute the charge.
I would like the ink cartridges I ordered or my card refunded the amount I paid $33.91.
Hi ***
I am sorry that you haven't received your order, and that you have had difficulty contacting us. It appears that the cartridges you need were subject to a stock discrepancy at the warehouse, so have not been shipped - you should have received an automated email to that effect.
Since we may not be able to dispatch in the next few days, I have arranged for a full refund to be processed, please allow 2-3 business days for this to be completed.
Once again, please accept my apologies and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept that they are willing to give me a full refund. I never received an automated email from them just to let them know.
Bought printer ink and they charged my credit card and never received order.
On 5/29/20 Bought printer ink and they charged my credit card and never received order. They won't respond to my emails. They just stole my money.
Purchased 5/29/20 Order #*** Paid via credit card Amount $154.29 Never shipped order and apparently Stole the money from the credit card.
Since I never received my order, I want a full refund on my credit card.
I want a full refund on my credit card.
Hi***
I am sorry that you have not received your order. I am aware that USPS occasionally have difficulty interpreting PR addresses, but they had not notified us of any difficulty with this one.
Since the package has not been delivered, I have arranged for a full refund to be processed, please allow 2-3 business days for this to be completed.
Once again, please accept my apologies and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Never got my order or response and asked for a a refund which I have yet to receive .. Do not oder from this companyð??¡
I ordered ink on May 1st in the amount of $54.85. The money has been charged to my credit card but I have not received the ink.
I ordered ink on May 1, 2020 in the amount of $54.85. The order number was ***. My credit card was charged but I have not received my ink yet. I have emailed them twice with nothing but an automatic reply once. I also attempted to reach them by phone twiced. Both times I was waiting on someone to pick up for over 30 minutes. I would like my ink within a week or my money back.
Unlike the reports I have read on this website, I have not had an issue ordering from Clickinks.com before. However, I am now. Also, close to the date I ordered this ink my Discover card was hacked and someone made purchases on Amazon Market Place. I hope the two are not related but I thought I better mention it.
Thank you for your time and assistance. I hope you can help me.
Best Regards
Either my ink within a week or my money in full refunded.
Hi ***
Please accept my apologies for the difficulties that you have had getting in touch with us regarding your missing order - all of our communication channels are exceptionally busy at the moment.
Having checked your account, I noticed that this is the first time that we have attempted delivery to this address, so it is possible that the issue is related, but I can see no reason for there to have been any difficulties. We have refunded the payment - please allow 48 hours for this to be visible in your account.
I am sorry that this order has caused you so much trouble, and hope that you give us another chance to provide the service level that we have in the past.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
My money was credited back to my *** Card.
I ordered a Very good offer ok printer ink.
They never send me anything.
this company is a fraud
I bought ink for my printer from this company and they never sent me the tracking number, never answered my calls, I could never register or sign in on their page, it was very impossible to contact them, they never sent me anything, I had to call my bank and make the reverse payment.
I recommend you this "don't buy anything from this ClickInks"
I will call to the credit bureau and make a big complain about them especially if it's not happening just with me.
Hello ***,
I have tried to locate your order to establish what has gone wrong, but I cannot find an order that matches your name, address or email address.
I also searched our customer contact database and likewise can't locate any communication from your email address or any live chats, webforms or widget queries referencing your name or address.
Similarly, our payment platform does not contain any transactions matching your details.
Since I cannot find an order that you have placed, or any communication from you, I don't have enough information here to be able to make any comment or take any action.
If you could please provide either your order number, or the name, email address or shipping address that was used, I'll see if I can find it.
Regards,
John
I placed an order on 4/28 (order #***; copy of order is attached). I never received notice of any shipment date and never received the product.
I placed an order on 4/28 (order #***; copy of order is attached). I never received notice of any shipment date and never received the product. I have tried repeatedly to email and call, but no response at all from ClickInk. My emails go unanswered and my calls are never answered. I have left voicemail. In addition, I am told to go to the website.
I would like delivery of the product I ordered or a refund of the cost.
Hi ***
It looks as though your order was re-dispatched on Tuesday, so I assume that you've now been able to get through to us. Please accept my apologies for the difficulties that you have had contacting us, all channels are currently extremely busy.
You should have a shipping confirmation with a tracking link - clicking on this will take you to a page that has the most up-to-date ETA.
Once again, I am sorry for the experience that you have had, both waiting for your order and contacting us to resolve the issue. If there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
Still have not received a shipping confirmation. When I go to the website, it still shows my order as "processing." Still no product or any additional information from business.
Hi ***
We emailed you the shipping confirmation on June 9th, you may find that it's ended up in your spam or junk folder.
Your tracking number is *** and you can check progress here:
***
If there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally received product after 2 months.
Ref: ClickIncs order #***
This order has not been delivered
Ref: Clickinks: My order #*** for 1 ea Item 1XHP 962XL *** Black Original High Capacity Ink Cartridge.
The invoiced amount $62.89 plus $4.40 sales tax for a total value of $67.29
I have a copy of ClickInk's order conformation and invoice.
.
immediate refund to be sent to *** Immediate refund sent to *** I
Hi ***
There seems to be a little confusion over this order. I see that you replied to our shipping confirmation (that included the tracking number) informing us that you had not placed the order and instructing us not to ship it. Obviously it was too late for us to act on that instruction, and the order was subsequently delivered to the front desk at St Anne's on May 2nd.
It may not have made it to your room, as the room number was not included in the address you originally gave us.
Is it possible for you to check with the front desk, since USPS have confirmed that the package was left there?
Regards
John
(The consumer indicated he/she DID NOT accept the response from the business.)
The package was received today. It had been lost in St Anne's mail room. Thank you for your excellent service. Case is closed
The package was found today in St Anne's mail room. Thank you for your excellent service.*** Revdex.com case
Charged my credit card for a product never delivered. They refuse to answer calls and respond to emails.
Order #***
Order made on 5-16-2020. Paid extra for 3 day delivery. They acknowledged the order with 3 day delivery on 5-16. As of 6-6 no order received. They charged my credit card on 5-19.
Made several calls and you are put on hold forever, no one answers the phone. They acknowledged receiving two of my several emails, #*** and #*** but no response.
Received a new advertisement for new orders from this company and instructed to contact [email protected] for assistance. Sent my email to her in hopes I would get a response on 6-5 and no response. Luckily my order was small for Crayola sidewalk assorted color chalk 2-48 count boxs but I would like a complete refund to my credit card for $21.85.
REFUND-CREDIT MY CREDIT CARD!
Hi ***,
I'm sorry that you didn't receive your order when expected and that you've had difficulty contacting us - while we have a skeleton staff working from home it has been difficult to keep phone lines cleared and email response times reasonable.
I have sent your order to our accounts team requesting a full refund, please allow 48 hours for this to be processed from our end (and bear in mind that your card issuer may take a couple of days to apply the balance to your account).
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
I placed Order Number *** with ClickInk.com on 05-05-2020 for the amount of $48.35 (see attached). I have NOT received any product as of now.
I placed Order Number *** with ClickInk.com on 05-05-2020 for the amount of $48.35 (see attached). I also requested the Tracking Number for the order but I did NOT received the Tracking Number nor any product ordered. I tried several phone calls and emails to ClickInk.com customer service with no results. After several weeks, I asked for a credit refund of my $48.35 paid with *** Card-*** and also notified *** about the refund request. I expect a FULL Refund since I did NOT the requested product.
I expect a Full Credit Refund ASAP.
Hi ***
I am sorry that you did not receive your order. I have approved a full refund, but our accounts team have informed me that this transaction is now subject to the chargeback process that you initiated with your card issuer, so they cannot refund as normal.
You will still receive a full refund, but it may take longer - a chargeback can take up to 75 days to resolve depending on the card issuer, but it's unusual for it to take more than 10 days.
Once again, please accept my apologies for the missing package, and if there is anything else that I can do to help, please let me know.
Regards,
John
Made large order few monts ago. Pd. for it. They did not send. I then cancelled. Now have 6 wks of them saying refund coming. No refund issued.
Order #***. April 17, 2020. $90.32. Supervisor "Mike" , through phone agent "Gabriel", has twice, over the past three weeks, stated refund forthcoming and he would direct call me. Have not heard a word, no calls to me and zero refund. Additionally, when this order went unfulfilled for nearly a month, when it was paid to be shipped within 4 days; ClickInks sent zero notice to me that they had issues and provided zero customer contact. It took 2 weeks, on my part to track the problem down (out of stock/backordered). Also took 2 trys to them have them cancel and issue refund request. Bottom line here is that NEVER, at any time, after holding nearly $100 of my good funds, has this "business" even bothered to contact by email, text or phone.
Issue refund promised immediately.
Hi ***
I'm sorry that you didn't receive your refund in the expected time, it appears to have been incorrectly marked as completed.
We have processed a full refund today, please allow 1-3 days for your card issuer to apply this to your card balance.
Once again, please accept my apologies and if there is anything else that I can do to help, please let me know.
Regards,
John
They finally paid on June 9th. Matter now resolved.
I placed an order for HP 65 Inks, and received a shipping confirmation with a tracking number that does not work, and never received the product.
Order #***
Date: May 12, 2020
Alleged Shipping Date: May 20, 2020
Product Purchased: 1 X Compatible Color HP 65XL High Yield Ink Cartridge (Replaces HP ***)
SKU Code: RI-***
1 X HP 65XL (*** Black Original High Capacity Ink Cartridge
SKU Code:***
Payment Method: ***
Attempted contact to customer service, never successful.
I would like a full refund, and an explanation of why a scam web site is alive and trapping people.
Hello ***
I'm sorry to hear that you haven't received your order. The information in the shipping confirmation email is correct, and having checked the tracking number (which works just fine on both USPS and DHL websites) I can see that it appears to be lost in transit.
Unfortunately we were unaware of the status until you emailed us over the weekend. We could have resolved this by email, but it appears that you re-queued your query yesterday so it has yet to be picked up by one of our agents.
I have arranged for a refund to be processed, please allow 2-3 business days for it to be completed and back in your account.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
I puchased ink from them via online, which was quoted as a delivery date of 8 days, this was 5/13/2020 the purchase was for 90.95 I have not received
I puchased ink from them via online, which was quoted as a delivery date of 8 days, this was 5/13/2020 the purchase was for 90.95 I have not received. The coimpany will not return my emails or answer phone. I have sent email stating I would like product or refund with no evail.
I would Like a refund
Hi ***
I'm sorry that you have had difficulty contacting us - with a skeleton staff working from home we are struggling to answer all calls and emails quickly.
I see that you were able to get through to us yesterday and request a refund. The refund has been approved and should be processed over the next 3 business days.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told I would get a refund within 3 days but today is Day number four and still no refund, So I never got the product or refund
Hi ***, financial transactions are not processed over weekends, which is why I specified business days not calendar days. Your refund should be in your account by now, please let me know if it is not.
Regards,
John
On 5/11/20 Bought printer ink and they charged my credit card Never received order. They won't respond to my calls or email. They just stole my money
Purchased 5/11/20
Order # ***
Paid via credit card
Amount $74.25
Never shipped order and apparently
Stole the money from the credit card
Since I never received my order, I want a full refund on my credit card
Hi, I'm sorry that you haven't received your order, and that you've had difficulty contacting us. Unfortunately, due to a high volume of queries and the difficulty in recruiting and training extra staff while we are working from home, our phone lines are very busy and the emails you sent us yesterday have yet to reach the front of the queue.
As you have requested, I have cancelled your order and arranged for a full refund to your card. Please allow 48 hours for us to complete this, and bear in mind that it may take an additional 1-3 days for your card issuer to apply the credit.
Please accept my apologies for the issues that you have had with this order and with contacting us, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)