ClickInks.com Reviews (%countItem)
ClickInks.com Rating
Address: 107 Commerce St, Lake Mary, Florida, United States, 32746-6206
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I was told I could return the product for a refund. I returned the cartridges. I have a "store credit." I can't use their cartridges. I want a refund.
I called Clicklinks. They gave me a RMA and laabel to return cartridges. I was told I would receive credit on my credit card. Nothing happened. I called them again, they told me it would be a few days. That was a month ago (at least). I called again 9/13/18, they said I had received a store credit. I said I was supposed to get a refund on my cc. I was told they would send an e-mail later that day. No e-mail came, no credit on my cc. I called today. They were very rude. I asked for a supervisor. "No supervisor was there." I was told I had agreed to a store credit. NO, I did not. I can't use their product! Now they are lying to me. Why would I continue to do business with a company that has poor customer service and employees that have lied to me?
I simply want my credit card credited with the purchase price.
Hi***,
I am sorry for any miscommunication or confusion arising from this order. It appears that your return was marked for a store credit at every stage, from the initial return setup through receipt of the goods on 8/24/18 and the email we sent you on 8/28/18 to inform you that the credit was available to use.
We weren't aware that you wanted a refund until you called on 9/13/18; that call resulted in your case being escalated, and a full refund being completed on 9/17/18.
If our communication regarding this process was unclear then I apologize sincerely, and hope that since the full purchase price of $42.95 has been refunded, you will consider the matter resolved.
If there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your prompt response. It was such a simple transaction. I would like to suggest that your customer service department needs additional training. I worked in a variety of businesses so I know how important customer service is to any business. The day I contacted Revdex.com I had spoken to 3 different people in your CS department. All 3 people were very rude to me. Again, thank you for your prompt response.
The company Clicklinks supplied me with terrible inferior quality ink which permanently damaged by printer. My refund for returned Ink is declined.
Damaged and poor quality ink spoiled the printer head. Ink was returned via mail as per supplied coupon but refund has been declined under the pretext that returned item not received and asking me to provide evidence of mail. As per the coupon provided, there is no tracking information provided by the post office.
Refund plus damged printer total of $125
Hi ***,
As you are aware from our email correspondence, we have received the package you sent us, and processed your refund on Aug 10th.
In your email of Aug 13th you stated that you had returned 6 cartridges, we received these 6 cartridges and refunded that part of the order. In order for us to process a full refund, you will need to return the remaining cartridges - you already have the necessary reference numbers to do this. If you have already shipped the remaining cartridges, please provide the tracking number or upload a proof of posting and we will refund based on this.
I am a little confused by your claim that the cartridges have damaged your printer, as in all of our communications up to this point - including your email yesterday, the day that you posted this complaint - you have never mentioned this. It is also unclear as to how the printer is permanently damaged, as you say in your complaint that it is the replaceable print head that's the issue.
We can address this, but need some clarification - please upload your engineer's report showing that the cartridges have caused permanent damage to the printer and we'll cover the cost.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated several times before, I have returned all ink cartridges using the mail coupon provided by the co. This coupon does not have tracking facility. The box was hand delivered to the post office as per the return lable. That is how returns are dealt by ClickInks and they know it well. Please verify this information. Unlike*** and others, ClickInks makes it very difficult to seek refund for bad or damaged items.
For the printer, I have printed and scanned this message. Check the damage done to my new printer - also photo attached.
ClickInk should stop selling such poor quality ink which can cause permanent damage to the printer head. I don't have an engineer to provide a report and cannot afford to spend another $150 for such a professional report in NYC. ClickInk know this well and this is another evidence how they make it very difficult for the small individual customer to return, seek refund or otherwise seek damages for the inferior quality of product.
I reiterate my demand for compensation for the damaged printer and overdue refund.
Should ClickInk so desire, I can send the printer to their location at their cost for further examination and repair. Let me know with return label having tracking information.
Hi ***,
The confirmation you mention is all that I need. If you can upload that, I can arrange a replacement print head for you.
I must reiterate that you do NOT have to throw the printer away because a consumable has run out.
The offer of refunding the remaining balance still stands, irrespective of any other resolution that we may arrive at.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
John,
For your better understanding, let me recap the status and issues:
1. I am in NYC where every step costs money. In order to get a written confirmation, I would have had to transport my printer to the workshop couple of miles away and also pay, according to the tech whom I spoke on the phone at http://www.abccomputerservices.com/, as much money for the print head as it costs to replace this printer. A minimum service fee of $95 was quoted without assurances of final outcome.
2. He confirmed that cause of non-functional print head for one year old printer has to be inferior quality ink. Accordingly, I was advised not to waste time but simply replace the printer.
3. Following this, I was able to find the same printer Epson WF-3640 for delivery on Monday, 17 Sept. You must understand that I have been without a print functionality for a while and cannot afford to remain in this manner due to several pending professional responsibilities.
4. Accordingly, I have now ordered for the same WF-3640 and kindly request ClickInk to reimburse $108.86. Copy of order has already been uploaded for your review.
5. I reiterate that ClickInk must accept full responsibility for the poor quality ink and refrain from continuing business practices in this manner. All of your vendors must be vetted for quality control and products being shipped to customers should be verified independently by ClickInk to ensure their good standard.
I have learnt the hard way some good lessons out of this terrible experience - Never Never order ink from ClickInk and always go for the originals. It is not worth it.
Recently I ordered ink cartridges from "clicklink.com" They mailed the wrong cartridges. I contacted them several times and the kept saying they would get back to me. They didn't. I eventually sent the cartridges back at my expense. When they finally credited my checking account it was not for the full amount. I again contacted them and was told it was a restocking fee. I told them I should not be charged a restocking fee for their mistake. Again I was told they would get back to me. They didn't. I faxed a letter to them and still have not heard back, that was a week ago. I don't know if they are doing this to other people but it is definitely wrong. I feel they owe me the restocking fee.
Product_Or_Service: Lexmark ink cartridges
Order_Number:
Refund I want the full refund including the restocking fee.
Hi ***
It does appear that we sent you the right cartridges - the items that we received back were checked and found to be compatible with your printer, as we informed you that they would be when you first contacted us.
For this reason, the return was assessed to be non-faulty and a restocking fee was correctly applied.
However, in the interest of reaching a resolution, I have authorized a refund of the remaining balance of $9.66 which was processed on Aug 22nd so should be in your account by now.
If there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
They are wrong about the cartridges being the right size. They were not even the same shape as my cartridges. Therefore I am justly entitled to a full refund (no restocking fee).
Hi ***
As I said in my previous reply, we have now issued a full refund.
Please let me know if there is anything else that you require in order to resolve this case.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
They did refund the "restocking fee".
On August 1, 2018, my online purchase was never delivered and the company's response was the our system has crashed and we can't tell you status.
3 day delivery was committed to by the Clinkinks.com. On August 20 I was able to connect with the rep who at first said I don't have an order then said her system crashed and then said she found it but can't give me status and will email me within 3 hours with the status of my order. No such response was received. My order includes
Your Order Number is ***
Your Order Date is 01/08/2018 10:17:37
Your Order Details are shown below:*** Rubber-Barrel Hobby Knife, Three #11 Blades, Black
No. Items : 1
SKU: *** $6.45 $6.45
1 x COSCO Plastic/Heavy-Duty Utility Knife Blades 10 per Pack
No. Items : 1
SKU: *** $4.45 $4.45
1 x Twin Pack: HP CE285A Black High Capacity Remanufactured Toner Cartridge
No. Items : 2
SKU: RT*** $44.45
Since they would not cancel my order, have contacted my credit company to cancel the order.
Credit card refund
Hi ***,
I am sorry for the system error that prevented your order from being uploaded and processed in good time.
I see that we emailed you at 11am on August 20, within the time scale promised (ticket #***) to confirm that we had located and cancelled the order and that we would process a full refund.
We were not able to process the refund straight away as there was an active chargeback on the transaction, but it was completed on 27 August.
Once again, please accept my apologies for the issues that you have encountered, and if there is anything else that I can do to help, please let me know.
Regards,
John
From: ***
Sent: Wednesday, September 05, 2018 8:38 AM
To: ***
Subject: Complaint ID#: *** Business Name: ClickInks.com LLC
Hi,
I did receive an email from the company informing me that I will be getting my money back from them.
Regards
ClickInks.com has the inks we need for our home printer. Much much cheaper than the office supply store. Also their ink cartridges work w the tank sensors and let you know the ink available unlike the local refill providers. So we are really pleased w the products we recv. Free 3- day shipping. I recommend this sight to all my friends and also buy inks for my mother in laws printer. We recently relocated the printer in our house but not the cartridge stash. So I mistakenly ordered another batch. After realizing the mistake (we had plenty downstairs), clickinks quickly took care of order cancellation w a simple chat message after hours. They promptly replied the next morning.
I ordered some labels and they peeled away so I wanted to return them. I had to fight back and forth to get them to take them back - 16 emails with me telling them what their return policy states and even then they didn't want to take the labels back. They finally sent a no postage necessary permit 668 return label. I sent the labels back. Now they say they didn't receive them. Lesson learned - never return an item to a problem company without a label that can be tracked. I emailed them 4 times to see if they received the return - no response and my records shows that they read the emails. The 5th time it was an " I apologize for the inconvenience...we haven't received them" They'll never receive the box and give us the credit. We will never order from them again and I highly recommend that others steer clear.
Never received a refund for defective ink cartridge that I sent back with a return shipping label. Mailed back on May 4, 2018.
I ordered a color ink cartridge from Clickink.com 4/10/2018. Order #PL***).
HP 78 TriColor Remanufactured Printer Ink Cartridge (***).
The ink cartridge would not work in my printer so the company sent me an email on how to try to correct the problem. It still didn't work so the company sent me out a replacement cartridge and that one didn't work either. I sent both cartridges back in one envelope with the return label from Clickinks. The package was mailed out on May 4, 2018. On 6/11/18 I called customer service and spoke to Joanna. She said the package arrived a week ago which would have been approximately June 4th. I couldn't figure out how it would take one month to arrive when I am less than 2 hours from the destination.
She said she would email me when my account is credited.
On 6/27/2018 I still did not receive a credit so I called customer service again and spoke to Joanna. I asked to speak to a supervisor but she did not put me through to one. She then proceeded to tell me that only one cartridge was received. I told her that is impossible because they were mailed in the same envelope. She said she would speak with the financial department and email me back asap.
It is now a week later and still no contact.
This has been going on for 2 months and all I want is my credit for $22.03.
I would like my *** card credited for $22.03. That includes shipping and handling.
Hi ***,
I am sorry that we had not resolved this up to now. I have checked again with our returns department and they are confident that only one cartridge was returned. While they do not usually make mistakes of this kind, I must admit that it is possible that they have got it wrong on this occasion.
I authorized a full refund of $22.03 on Friday July 6th, and have now been informed that it was processed to your PayPal account (the original method of payment) on the same day. The refund transaction reference number is ***.
Once again, please accept my sincere apologies for the issues that you have encountered here and for the length of time that you have been waiting for a resolution. If there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a twin pack of toner for my Brother Printer from ClickInks.com. The first toner worked fine. Neither my husband or I could get the second toner to work at all. The toner light kept coming on on the printer. We had to throw the toner cartridge away. I will never order from ChickInks.com again.
I'm sorry to hear that you have had difficulty with your toner. I've only been able to locate one order under your name, and you don't seem to have been in touch with us to try to resolve the problem. Although the purchase was over a year ago and is technically no longer under warranty, we can still help. Please email me ([email protected]) with your printer model number and I'll get straight back to you.
Regards,
John
This was the first time we did not use genuine Brother toner. We will never do it again.
It's nice to be offered replacement toner but I'll pass.
Please remove my review.
Website said 3-day delivery. When I didn't get it after four business days, I called the company and was told that "3-day delivery" actually means "3-8 day delivery."
Sales Order *** Email advertised and website confirmed buy 2 get one free. I only got 2.Custimer service refused to make ad good.
Multiple customer service calls yielded no result or adjustment. Multiple personnel refused to escalate to supervisor for resolution - No one ere. No Supervisor. Supervisor does not speak with customers. I am last resort. etc. Hung up 4 times. I can reorder on-line now for correct pricing of ~$40 less for 50% more cartridges (Buy 2, get 3). Refused concession or adjustment several times.
Also, poor English and customer sensitivity.
Provide the extra ink and reduce the price to that advertised in the e-mail and on the web site., providing credit for the difference.
Hi ***,
I've reviewed your purchase and the items that you ordered were not included in the "Buy 2 Get 1 Free" offer. The email that you refer to states that the offer applies to "selected compatible and remanufactured cartridges".
As you can see from the listings, the current prices are the same as you paid (before your discount was applied) and no reference is made to any offer:
***
Unfortunately, in these circumstances, I'm not able to provide the free sets of cartridges that you requested, as the price you paid takes into account that the items are not in the offer. The best I can do is to offer you a store credit of $47.72 (20% of the order value) in addition to the 10% discount that you have already applied.
Please let me know if this is acceptable, and I will make the necessary arrangements.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
I called and spoke with several people (5+times) explained the situation. There were the same items available for "Buy 2 get 1 free" price and they refuses to change the order to the other codes. Changing item codes would have honored their deceptive e-mail advertisement, saved me $40.00 and provided more ink.
They had trouble understanding English. I requested a supervisor several times and they (4 people) absolutely refused.
They were rude and also hung up on me several times.
I have had other bad experiences with them.
Their stuff frequently works OK.
But you should never try to talk with them, as customer service is not only absent, it is all negative.
If their compute can't handle it, do not bother.
Hi ***,
I apologize for any lack of clarity in my initial response. The items that you ordered were not advertised as Buy 2 Get 1 Free. They were not, and have never been, included in this offer, which, as I said, applies to selected cartridges only.
I'm not sure what you are asking for when you suggest that we "change the order to the other codes" - would you like to return these items for cartridges suitable for different printers? If that's the case, I'll make the arrangements.
Alternatively, if these are the items that you require and you would like to keep them, I'm still happy to add the store credit that I offered earlier.
Please let me know how you would like me to proceed.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
The non-expiring store credit will be acceptable.
Suggestions to fix my printer did not help me. I followed them completely as they were given. I only replaced the black cartridge and not the color. Would that prevent me from having positive results? Please let me know by phone or email.
I ordered HP15 ink Cartridges from CLICKINK. I am VERY happy with the quality of the ink and how long one cartridge lasts. The price is exceptional as well. GREAT JOB!
My experience with ClickInks has always been above par. I am, and will continue to be, are returning customer. Doing business with anyone requires the customer work within the policies of any given company. After I placed my first order, and experienced DHL as a shipper, I knew that I must allow 3-4 times as long for delivery. I sent this complaint to ClickInks who requested I complete this survey. All I want is to be able to choose and alternate shipper.
Mistake on order. They worked very hard to correct order. Associate was very caring and did all she could to correct the situation and make sure I was pleased!
I have used Clicklinks for all my computer ink for several years. I have been satisfied with their pricing and ink options. The one time (couple of years ago) I had a problem they quickly replaced the bad ink.
I have had several problems with these cartridges. The contact tries to correct the problem, but apparently the home office can'tr get it right. They have sent me replacement cartridges and they work for a while, but apparently the expiration date runs out as the cartridge is still full. I am still waiting on my credits for the replacement cartridges, which they say they received 2 months ago.
I have been using ClickInk to obtain ink for my printer for several years and each time have promptly received exactly what I requested and paid the lowest price I have found for printer ink.
I have purchased from Clicklinks for several years, very good prices, good products and fast service.
Laser toner that I ordered and finally received from Clickinks failed to work in my printer.
I contacted the company on numerious occasion for trouble shooting assistance owever their produce still failed. They then sent an RMA lable to me and I returned their product. I only received a partial refund of $54.17 however I paid $67.72 thereby I am due $13.65.
Refund remaining balance of $13.65 to my account.
Hi P, first of all I'm sorry for the late response - we had not actually been notified that the case existed until Revdex.com informed us that it had been closed.
It is usually our policy to charge a 20% restocking fee for returns in cases where we have not been able to establish that the items are actually faulty. I can see in your case that there are some inconsistencies with how your query was handled - there is a note that you had declined to help us diagnose the problem, but I see that we sent you a shipping label, which is usually only done when we've assessed the situation fully.
On balance I think it's likely that this note was made in error, resulting in the reduced refund rate being applied. I apologize sincerely for this mistake, and of course have authorized the refund of the $13.55 balance. This will be processed in the next few days so should be visible in your account early next week.
Once again, please accept my apologies, and if there is anything else that I can do to help please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks John:
I truly wanted your product to work in my machine but when your Staff failed to help me the product was returned.
Best Regards,
P
Terrible product, worse customer service. Ink leaked all over, impossible to get through to anyone to try to return it. On hold for 20 minutes and it is clear that there is no 'next customer representative'. BUYER BEWARE.