ClickInks.com Reviews (%countItem)
ClickInks.com Rating
Address: 107 Commerce St, Lake Mary, Florida, United States, 32746-6206
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GREAT SERVICE AND PROFESSIONALISM! WILL REORDER WITHOUT HESITATION!! -SINCERELY -JIM G-
I had about 12 ink cartridges that suddenly became non useful when the printer bit the dust. An online chat is all it took to be informed they would take them back for account credit. ClickInks provided a RM number and a return mailing label. At 1 week I hadn't received any word and contacted them by e-mail. I had a response within hours that my return would be available in 2 days. They have been excellent communicating through this process.
Clinkinks ordering and shipment was easy , economical and efficient. I am very pleased.
This was our first order with ClickInks, but one of our employees has used them for years so we tried them. We ordered four cartridges (1 black 3 color) which arrived on schedule. We recently put in the magenta and had issues with the color being too dark for our logo. I emailed and heard back from them within an hour. They have already shipped a replacement and sent me a postage paid return label. We will definitely be using them again.
Website informs that inside Florida regular shipping will take max 2 days . I ordered the items on Sept. 6 , and told it might arrive Sept. 14 ----
They have a graphic on their webite ,explaining that shipments inside Florida will take max 2 days . But - my shipment actually will take more than 7 days...
Pay back my shipping fee of $6.95
Hi Rudolf
The graphic that you refer to shows estimated shipping times based on our standard service - the title states "approximate" rather than "maximum".
The actual delivery time can vary depending on the service that you select at checkout. If I'm looking at the right order (I only have one placed by someone with your name on Sep 6) then you chose the 4-8 business day service for $4.95 which would put your delivery window between Sep 12 and Sep 18, so the current estimate of Sep 14 is within the time scale for the service that you opted for.
Since it appears that we are on course to provide the service that you paid for, I'm not able to offer a refund at this time, but I appreciate that you may be disappointed, so I can offer you a store credit for the $4.95 shipping cost.
Please let me know if this is acceptable, and I'll be able to get that added to your ClickInks account.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
Twist and turns don't help. You should take down the graphic if that is nothing to rely on. Just confusing people. But maybe that is the goal. Take me off your list of anything.
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been numerous complaints over a long period of time. About the same issue of delayd shishipping ...For me it will no longer be an issue as I found that Amazon is shipping cartridges at same price - next day ( not 1 week later) and for free ( not $4.95 ) !
Free!
Hi Rudolf
I note that you have indicated that you have not accepted our response.
Could you please indicate what you would consider to be an acceptable response?
You have made three requests as far as I can see - for a refund of shipping cost in excess of what you paid, in response to which we offered a credit of what you actually paid, for us to clarify our website shipping information page, which we have done, and for us to remove your details from our database, which is in process.
If you have any further requests, please let us know.
Regards,
John
Order ink 07-12-19. Three day delivery. I was told delivery would be on 19th,22nd, & 23rd. NO DELIVERY TO DATE.
Four separate phone conference to customer service. I was given assurances four times that the item was delivered. To date not received. Customer service lies. "It has been delivered". To date, 12 days since the order was placed noting! So much for three day delivery. Order #***. Payment by credit card in the amount of $64.45.
I want the item or the credit card charges reversed.
Hi Gerald
First of all please accept my apologies for the inconsistent ETAs that you were given over your enquiries. While a package is en route, we rely on the carrier to provide an estimated delivery date, and this is the information that we are able to communicate to you.
Reviewing your order, it was dispatched on a 4-8 business day service; an upgrade to a 3-day service was available at checkout but was not selected or paid for. As the order was placed in the evening of Friday 12th July after the weekend cutoff, shipping would be due on Monday 15th and delivery between Friday 19th and Wednesday 25th.
Tracking shows that delivery to the parcel locker was completed on Tuesday 24th, which is the day you opened this case - I assume that there has been some crossover, or that you are now able to collect the package as planned.
Once again, please accept my apologies for the lack of precision in the delivery estimates that we were able to give you, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered ink from Clickinks.com on April 27, 2019. As of May 7, 2017 this order still has not been processed and shipped; co. will not cancel
Ordered (2) HP 37A toner cartridges, (1) HP 508X cyan toner cartridge, (1) HP 508X black toner cartridge on April 27, 2019, order # ***. As of May 7, 2019 the order is showing as "processing" on their website when I try to track this order. I called and spoke to Michele, and Johanna. Both agents were dismissive and unhelpful in any way in providing shipping information. I was told that the items were not available to be shipped which is why the delay. I demanded to speak to a manager at least 20 times, the agent repeatedly said there was not manager to speak to. I was disconnected after several attempts to have her cancel the order and process a refund. She told me to call back tomorrow. I called back and spoke to Johanna who was again unwilling to cancel my order or provide me with a shipping number. She then hung up on me again.
I am attempted to get third party assistance in dealing with this company as they have shown no willingness to provide the product I purchased or to give me a refund.
Hi ***
I'm sorry that our agents were unable to provide you with the tracking for your order at the time that you called. This required a separate query to our logistics team, and I see that Johanna emailed you the details the following morning.
For obvious reasons we need to confirm the location and status of an order before we can cancel or refund it, and I'm sorry that it took a few hours to establish that yours had already been delivered.
I also apologize for my absence from the office last week; I was on vacation so there was indeed no manager to talk to you personally at that time - I would have been able to call you back on my return today if necessary, but I'm pleased to see that we were able to resolve the issue relatively quickly, albeit a little slower than would have been ideal.
If there is anything else that I can do to help, please let me know.
Regards,
John
There is terrible customer service at this company. They need to provide training. All the agent wanted to do was argue, call me a liar, dance around the issue... make it not their fault... but yet admit it was. She was great at infuriating me further and then hang up on me. I'm calling back she was nasty and told me the supervisor was busy.
They have messed up both orders I've ever sent them but then won't refund if you opened a cartridge. Of course you open at least one cartridge. To see if it works. They sent the wrong cartridges and even color was different than black. What a joke!
This is the only company I use for my printer ink. Excellent customer service.
Ordered some ink. Didn't work. Called and sent back. Little communication and only a partial refund with no explanation.
Ordered some ink on 11/26/18, order number ***, came two weeks later. The ink didn't work and I called their 1800 number and asked for a refund and they said just give them the tracking number and it will be refunded once received. It was all Email communication after that ***. I gave them the tracking number *** and they got it. I waited a week and no refund; I emailed and no response for two weeks. Then I get a refund for $7.85 (I paid $19.63) and an email another that simply stated you got a refund of $7.85 (no sorry for the late response or explanation on why the kept the other $13). I emailed back asking why I got a partial refund and it's been 2 weeks with no response. I really don't care about $13...I wish I had read the reviews and it sounds like they need money more than I do.
The remainder of the refund
Hi***,
The reason for the partial refund is that you told us on your initial phone call that you had mistakenly ordered for an old printer, and in these circumstances we can only accept returns in resellable condition - as some of the cartridges had been opened, they were not all refunded.
Could you please clarify the reason for return? If the cartridges were faulty, it would help if you could tell me your printer model and the error message that you experienced.
I'll then be able to review the refund amount.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
Finally a response! Yes when I called for the refund, I explained I reordered (from a time when I used you before) for a printer that I no longer use. Ioana gave me two options, a credit or a refund. I asked for a refund. She asked if they were opened, I said the haven't because I realized my mistake. I didn't even open the cartridge boxes or the plastic wrapper... I shipped them back the exact way I received them. So if they were "opened"; they came that way or you are lying. If you guys would have responded to my emails, I would have explained it to you. Furthermore, I received $7.85 back; if each cartridge was around $5 (x4 cartridges) even with tax that amount doesn't make sense. It's not even about the money at this point... it's about the poor customer service, little to no communication and being left in the dark.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you John, I understand where there could be some confusion. I look forward to remaining refund.
Hi***,
Thank you for confirming that the cartridges were unopened; I was confused by your statement in the original complaint when you said twice that they didn't work - I couldn't see how you would have determined that without opening them.
I'll assume that both this and our warehouse were mistaken, and arrange for the balance to be refunded. You should receive this by the end of the week.
Please accept my apologies for the inconvenience that this has caused.
Regards,
John
Great customer service!!!
Did not receive the products listed on the invoice. All attempts to return the merchandise and get a refund have been ignored.
Ordered *** black and color cartridges for my *** printer. Though the invoice listed HP part numbers, counterfeit products were received, which did not work in the printer. Contacted by email requesting RMA for returning the shipment for refund. No responses, in spite of repeated requests. Called Customer Service ***. It's a call center with not enough agents to handle the call. After waiting for over 18 minutes, I had to hang up.
The total price charged to my credit card $ 81.45.
Either the company should take back the counterfeit products and refund my money, or they should ship me the genuine HP cartridges.
Hi ***
The cartridges that you ordered and received were not counterfeit, they were remanufactured, just like the remanufactured Epson items you ordered from us between 2012 and 2016, and as specified on our website:
***
In order for them to be counterfeit there would have to be a claim that they were geniune, our page clearly states that they are substitutes for the geniune HP items.
I'm sorry that you were unable to get them working, and understand that the reply to your email query was delayed a little due to staff shortages over the winter period. Please accept my sincere apologies for this.
I have sent you a RMA number and free shipping label so you can return the cartridges for a full refund.
If there is anything else that I can do to help, please let me know.
Regards,
John
I placed an order over a month ago. I ordered 5 ink cartridges and only received one of them. when I called customer service, she said that they never received the payment. She said that they sent an email to me but I have no record of that. The customer service rep had absolutely no answers for me and basically said to send them an email (I did...two weeks ago...). She also mentioned that the call center was in Romania so... After reading these reviews I will be stopping the payment on the check and WILL NEVER USE THEM AGAIN!!
If anyone would like to contact me from Clink Inks that would be much appreciated... They however don't seem too concerned about customer satisfaction or bad reviews.. Order number
will not refund my money
I ordered a replacement cartridge for my printer. Thay said it would ship right away.O(n the 22nd I got a email that said they were out of stock--no date to ship but my bank was debited for `109.90 on the 20 th. A call to them said I would get my money back within 10 days or less. I called again on the 30th and now they said 15 days or less. I told them I was filing a complaint.
My 109.90 back asap.
Hi ***,
I am sorry that your refund took longer than you were expecting. We are usually able to complete a refund in 2-6 business days, but we give a worst-case scenario time of 10 business days to allow for the rare occasions where there is an unavoidable delay.
In this case, your refund was completed yesterday, on the seventh business day after it was requested, which is longer than our target time, but still within the worst-case time.
Once again, please accept my apologies for the delay, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been using Clickinks remanufactured printer cartridges for approximately 6 years and am totally pleased with their products. I cannot see any difference between their refilled cartridges and the Epson original cartridges -- except that the Clickinks are considerably less expensive. Print quality is sharp, with no smudging.
Clickinks.com has continually spammed me with emails for over 7 years! Their unsubscribe links don't work!
I have been asking this company to remove me from their email list for 7 for over 7 years! See the below conversation on Facebook. They continually spam me with emails, even after I've asked them multiple times, via email, *** posts and *** messenger, to remove me from their mailing list. They assure me that Ive been removed from the list, but still I receive them! Also, in this 7 year span, the unsubscribe links in their emails, have NEVER worked!
***.
Remove my email from their spam list permanently!
Hi ***
I can only apologize for this, I cannot find a reason that your previous requests have not been completed.
Rather than go through the normal process to remove an email address, I have directly contacted our marketing manager and asked him to personally ensure that your address is taken off the list. I will follow this up myself on Monday and will not accept anything less than an assurance that he has manually deleted your details.
That you have experienced this constant failure is unacceptable, and once again I offer my sincere apologies. I know you have heard this before, but please be assured that this time your request will be actioned correctly.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard this multiple times. John said he would personally check Monday (today) to see that my email was manually deleted off the list. I want a follow-up that says that was done.
Also, the CAN-SPAM Act makes it illegal for businesses to send emails that do not contain working unsubscribe links. ClickInks.com's email unsubscribe links don't work. This all could have been avoided, had you followed the law.
(The consumer indicated he/she ACCEPTED the response from the business.)
I can only go on blind faith and accept John's word, that this time, my email was removed from their system. Could someone please remove my email list from John's reply, though? That's a good way for me to end up with even more spam. Thank you.
Hello ***,
I can confirm that I was at the marketing manager's desk when he entered your email address in the "remove" function in our database. I also watched when he subsequently ran a search for your address and it came up blank.
He did suggest that while this will ensure that no emails are sent directly from us to ***, it will not prevent anything that we are sending to another address from being forwarded. If you have an alternative email address that may be forwarding to the address that we have removed, please let me know what it is so that I can stop emails from being sent there too. Should you receive an email in the future, please forward it to [email protected] (with my name added to the subject line) so that I can examine the header and meta-data in order to determine the route that it has taken to you.
If there is anything else that I can do to help at this point, please let me know.
Regards,
John
Company refuses to acknowledge my return of defective products.
problem date 10/ 15/18
purchase date 2/26/18
order number ***payment sent $41.91 for three cartridges.
I returned two defective cartridges
I purchased three ink cartridge's for my printer they are refilled the first one worked at first then started to leak a lot of ink and clogged my printer it was a mess. I dis carded it. The other two cartridges would not dispense ink at all like they are empty. I contacted the company back in September and after contacting them a third time. They emailed a RMA return merchandise authorization label to send products back. It was a pre printed label with return name dept and address for return . This was 10/16/ 18. I printed the RMA sent to me out packaged the bad cartridges and secured the box and label with packing tape and mailed them back on 10/17/18. I have contacted them several times via telephone over the last thirty days ,due to no acknowledgment or replacement for bad cartridges. Each time the agent tells me they have no record of receiving the return. It has been thirty days and this company sent the return label. I prefer a refund or replacements at least It is the oldest trick in the book when you do not want o make things right (Just say you never received it) Every time I have spoken to a agent they give me the run around. I have read complaint reviews on this company and they use this excuse often ,as it appears their products are inferior and many customers try to get satisfaction to no avail.
Hi ***,
I have checked with our warehouse again and they have still not received your package.
If you have a tracking number or any sort of shipping receipt then I will be able to treat the return as received and process from there.
However, if you don't have either of these then in the interest of reaching a resolution I would be able to issue either replacements or the store credit that you originally requested.
Please let me know if you have tracking or a receipt in which case I can process a refund, or if not, whether you would prefer the replacements or store credit. As soon as I have your confirmation I will be able to take action.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have explained to the agents at clickinks.They sent me a R MA label when you use a pre paid RMALabel .
The Post office does not give a postage receipt or tracking number,clickink knows this.I ASK THE Revdex.com claim person to look at the 98 pending complaints on your site.
There is a clear consistant pattern of the scamming this company is doing to customers.
I prefer to have my money refunded to my visa card.
If the company does not agree.
I would accept full order payment as a store credit.
These options are the only acceptable remittence thank you.
Hi ***,
As requested, I have added the full order value of $41.91 as store credit to your clickinks.com account. To redeem this, simply place an order as normal, and on the checkout screen click the "redeem points" button before completing payment.
If there is anything else that I can do to help, please let me know.
Regards,
John
Blazer Red ***>
I am writing to inform you that the complaint #*** clickinks company.
has of today made my original purchase to my satisfaction.
However I find this company to be extremely unscrupulous,and will never do business with them in the future,of would reccomend any one to do so.
I want to thank you at the B.B.B. for your assistance if not for you .
I firmly believe this company would have duped me. thank you.
Does not ship items ordered or answer emails.
Pretty simple, I paid for an item, they then informed me the item was not in stock, yet they took my money anyway. Now no response to my emails or to *** I think that is called fraud. Obviously I am not alone and that there are many victims of this company according to all the reports stating the same thing over and over.
This company needs to refund my payment that I provided since they will not ship the item.
Hi ***
Your refund was processed this morning, please check your *** account if you have not yet received a notification.
I am sorry that you did not receive a response to your *** query - you escalated it to a claim before our target response time of one business day had passed, and *** do not allow message exchanges while a claim is active. Any emails that you sent us during the escalated *** process would have been tagged for no response, as once a financial claim has been made, our customer service team can no longer see relevant information or influence any outcome.
If there is anything else that I can to do help, please let me know.
Regards,
John
(The consumer indicated he/she DID NOT accept the response from the business.)
I think it is pretty sad that I had to go to such lengths to receive a refund on this item, 3 weeks after I placed the order. I do not understand how businesses like yours stay in business when you treat your customers so poorly.
Hi ***
I did confirm in my last message that a full refund had been completed, which was the resolution that you had requested.
Since you have now informed Revdex.com that you do not accept this, could you please update me with your new resolution requirement?
I understand that you were frustrated with the length of time that it took to complete your request, but as previously indicated, it would have been resolved through the first contact had that not been prematurely and repeatedly escalated.
I'd like to get this case closed to your satisfaction, so please let me know what you require in order for this to be achieved.
Regards,
John
I purchased both black and color remanufactured ink cartridges and none of them worked.
I purchased both black and color remanufactured ink cartridges and none of them worked. I contacted customer service and spoke with Alex who sent me an email with steps that would supposedly allow my printer to recognize the cartridges. After attempting to follow the steps several times, I responded back to the email to inform them that they still did not work. No response. Over a period of days, still not response. I called customer service again and the message stated that wait time was ZERO. However, I held the line for approx 30 minutes and no answer. Please see attached purchase order for details of product.
I am seeking a refund and will gladly return the cartridges
Hi ***,
I apologize for the break in communication during the resolution of this issue - it seems that you were emailing with Alex on October 4th, but unfortunately he wasn't able to reply on Friday 5th and we didn't reopen after the weekend until Tuesday 9th, when he sent you the returns information (we were closed on Columbus Day).
I see that you returned the order; we received and processed the return on 17th and a full refund was completed on 19th.
Once again, I am sorry that this took a little longer than you expected, but hope that the matter is now resolved to your satisfaction.
If there is anything else that I can do to help, please let me know.
Regards,
John
I have been dealing with this company for several years and have never had a problem returning an item that didn't work in my printer, or getting replacement cartridges. They have been extremely good about replying within a day at the most to any issues I have contacted them for. They send you postpaid postal lablel to return any cartidge that doesn't work. I have again, never had a problem with them. In fact when I bought a new printer, I had left over new ink that I had bought just before my printer "went south" and quit working. They gave me full credit to be used on future purchase and also postage label to return the unused cartridges. This was no small amount and way over 100 bucks. I have always been pleased with their service.