ClickInks.com Reviews (%countItem)
ClickInks.com Rating
Address: 107 Commerce St, Lake Mary, Florida, United States, 32746-6206
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This order was placed two weeks ago. It has not beend shipped or confirmed. I was either on hold or waiting on the chat line for 3 hours today.
This order was placed two weeks ago. My card was chared and I have not heard from them since. I have been onhold for 3 hours today a s well as n the chat line. Please cancel this order and refund my money.
Please cancel this order and refund my money.
Hi, I'm sorry that you have had difficulty contacting us - our phone and chat lines have been struggling to cope with a large volume of queries recently.
I can confirm that I have cancelled your order as requested, and passed it to our accounts team who will process a refund. Please allow 2-3 business days for this to be completed.
Please accept my sincere apologies for the experience that you have had with this purchase, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
They did what I asked, cancel the order.
I ordered ink jet sets for my Brother brand printer on 4/15/20 with 5 to 7 day window for shipping. I never received the paid for merchandise.
I ordered ink jet cartridges on 4/15/20
order # *** for 2 x Brother *** color ink cartridges for $58.06. The delivery has never arrived despite the website saying to expect delivery in 5 to 7 days. My account on the website has no info on status of order. I have called the general and customer service number several times on to get a busy signal. I have sent two customer service emails with only an automated messsge that tells me nothing. I want my delivery now or refund on the merchandize thT wzd paid for on my credit card posted 4/17/20
Refund or soon delivery of merchandise ordered
Hi, I'm sorry that you haven't received your order yet, and that you've had difficulty contacting us. As our customer service team is working from home right now, we are taking longer to respond to a higher volume of queries as we are unable to add extra agents until we are back in the office.
I cannot find any tracking to indicate where your order might be, and while I would usually offer to re-dispatch it, we are now sold out, so I'm not sure when you would actually receive the new package.
In the interest of reaching a rapid resolution, I have asked our accounts team to process a full refund; please allow 48 hours for this to be completed from our end, and a further 1-3 days for your card issuer to apply the balance to your account.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered several ink cartridges from them with a 4-8 day delivery. 2 weeks later, still no ink and can't talk to anyone.
I placed an order of 2 black and 1 color ink cartridge (pg 245xl and cl 246xl) on 5/2, however it stated that the items wouldn't be ordered until 5/5. Webpage said 2 day delivery, but receipt invoice shows 4-8 days, but they'd email me with a tracking # as soon as it left. (As of 5/16, it still hasn't left.) I tried to contact them thru chat button, but it's obviously a computer and keeps referring me to their shipping policy. I then contacted them by email and got an automatic response that they were looking in to it and would respond within 48 hrs. That was sent on the 13th! Still nothing. Also, you can't find any helpful info on website. The email receipt says you can follow/watch your order under my account, but all that shows is that I ordered and paid for it and has a button for me to reorder more. My order # is ***. Each time I check on the status it says processing. Well it has now been processing for almost 2 weeks and no one will respond to my emails.
I just want/need the products ordered. If they can't do that then I need a quick refund of all of my money. $64.92
Hi
I'm sorry that you haven't received your order, and that you've had difficulty contacting us. Our customer service team are doing their best to work through a significantly increased number of queries recently, and while working from home we've been unable to add extra staff to cover the volume. Emails are taking a little longer than usual to reach the front of the queue.
There was a further delay to the arrival of the stock we needed to fulfil your order, and you should have received an automated email updating you - it may have made its way to your junk or spam folder.
The current situation is that we are still expecting the stock, but do not have a confirmed date. As we are not able to ship right now, I have cancelled your order and arranged for a full refund. Please allow up to 3 business days for this to be completed.
Once again, please accept my sincere apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
A quick refund is acceptable, however, I really did need the ink. You should not leave people wondering. There was NEVER an email sent telling me about the delay status. I don't even do "spam/junk" mail. I work from home a lot too, so All emails are included in my inbox. Sorry about this occurance, but I will gladly accept a full refund. Thank you.
I ordered ink for my printer on April 22, 2020 from Clinkinks and received an order confirmation through email the same day. the order confirmation gives the description of the product, the cost, and a description of the delivery of the merchandise as shipping in 4-8 days using standard mail. I have not received the merchandise and have not been able to reach anyone by telephone. I also received an evaluation form from the company last week ( around May 5th) and reported on the form that I have not received the printer ink that I ordered. I have not received any communication from the company since.
Product_Or_Service: compatible Black HP 64 XL Black and Color ink- 2
Order_Number:
Refund Contact my credit card company that I charged the cost to and have the money refunded to my *** account.
Hi ***
I'm sorry that you didn't receive your order when expected, and that you'd had difficulty reaching us by phone.
I can confirm that we have processed a full refund for the order, please allow 1-3 business days for your card issuer to apply the credit to your account.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
On May 10, 2020 I ordered Epson printer ink. I received an email that said I needed to finish my order. so I paid.they charged me twice 70.20x2
May 10; 2020 - order number is- *** first time customer. Paid 70.20
They email again to say I had not finished the transaction. So I paid.
$70.20 so they charged me two times for one order of ink. All done online.
I sent emails n/a, I called and waited on the phone for 35 mins one time and 20mins
Next time N/A. Then I tried chat online N/A. Since I made the order I have heard nothing an I paid for 3-5 day delivery. I have a email receipt.
This is really bad business. No matter if it is a time of a Pandemic. Business practices should still mean something.
I WANT MY MONEY THAT IS OWED TO ME. I don't have 70.20 to Just Give
Away for nothing!
I Want my money that they had no right to charge. I will Never do any business with them again!!!
Hi, I'm sorry to hear that you have had difficulty contacting us to resolve this. Due to working restrictions at the moment we have limited staff and are not able to deploy additional personnel to cover the increased volume of queries.
The reason that you have two charges is that you placed two orders. In addition to order *** that you quoted, you also placed order *** on the same day - I appreciate that the numbers look similar, so you may not have noticed that the two emails you received were referring to two different orders.
As per the email you sent us on Sunday I have recalled both orders from our carrier and cancelled them.
I have arranged for two refunds of $70.20 as requested, this should be completed within 48 hours (although it may take your card issuer a further 1-3 days to apply it to your account).
I have also closed all of your email queries to prevent them from causing response delays to other customers, so please do not expect replies.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I just wanted satisfaction. They said they cancelled my order.
That is really fine with me. They also said they will refund both charges. That is all I wanted. If someone had just contacted me in the beginning none of this would have transpired.
Thank you Revdex.com for your help with this unnecessary situation.
Perused hp for ink & selected & paid for choice . Clickinks did not indicate ink was out of stock, unable to make contact & no delivery as promised.
Order #*** Perused hp for ink & selected & paid for choice . Clickinks did not indicate ink was out of stock, unable to make contact & no delivery as promised.
Complete refund.
Hi, I'm sorry to hear that you haven't received your order. As you requested, I have arranged for a full refund - this will be processed by our finance team within 48 hours, and will then take a further 1-3 days for your card issuer to apply to your account.
We do try to respond to customers in a reasonable time, but unfortunately the current working restrictions have left us with limited staff doing their best to cope with a high volume of queries. I have removed the emails you have sent us over the last two days from the queue, so please do not expect replies to those.
Please accept my apologies for the missing delivery and for the difficulty that you have had contacting us. If there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Prompt full refund.
I never got the printer ink I ordered and no response from customer service.
Order 11703037 Date Apr 25 2020
Standard 4-8 Day Shipping
Email after I ordered:
"Thank you for shopping with Clickinks.com. We have received your order and will ship it right away.
Your Order Number is 11703037
Your Order Date is 25/04/2020 18:11:35
...
We're using Standard 4-8 Day Shipping to deliver your order.
You can check the status of your order, or view your order history in your "My Account" page.
We'll email you to let you know when your order has been shipped."
I never got email saying it's been shipped.
On website, it still says 'processing', never more than that.
I emailed to inquire about status on May 7 and again May 12.
Tried calling today, no answer for 30 minutes.
Actual ink delivered OR full refund.
Hi
I see that you contacted us yesterday and requested a refund - this is now in process and should be completed within the next 48 hours (although it can take an additional day or two for your card issuer to apply the funds to your account).
Please accept my apologies for the experience that you have had with this order, and if there is anything else that I can do to help, please let me know.
Regards,
John
Placed an order on 4/15 and my order is still "processing". No response to emails, chat queue doesn't move, phone hold forever.
Placed an order on 4/15 and my order is still "processing". They claim On their page to ship within 3 days. I reached out via email 2x 4/28 & 5/3 and never got a reply. I tried the online chat but that has a Queue that doesn't move. I tried calling and it also seems to have an infinite wait time. I used them in the past without issues but this time is terrible. The page has a covid-19 update at the top saying they're open and shipping but I wonder if they changed and they never updated their page.
Delivery of my order is preferred but if that isn't possible a refund.
Hi
I'm sorry that you've had difficulty reaching us - volume across all communication has increased recently and while working from home we have been unable to deploy extra staff to cover this.
It appears that there is one special order item on your order (Pacon Spectra Fingerpaint Paper) that has been slow to arrive. The latest ETA is for this week, but I can't absolutely guarantee that this will happen.
I suggest that the best option for now is for us to ship the rest of the order and send the outstanding item on when it arrives. Alternatively I can cancel that item and refund it.
Please let me know your preference and I will take the necessary action.
Please accept my sincere apologies for the difficulties that you have encountered with this order and in communicating with us.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for you're reply. We can wait this week to see if the paper arrives and if it doesn't could you please just mail the other items. Thanks so much and I'm sorry for taking this route I was just concerned since I hadn't heard anything and wasn't able to get in contact. Thanks again
Ordered 4/17/20. Supposed to arrive in 3 bus. days. It didn't. No response to my inquiry on why. AND, finally rec'd, and its not compatible !!!!
Ordered 4/17, supposed to arrive in 3 business days. It didn't. Emailed twice trying to find out why, and NEVER rec'd a response. Finally received my ink for my Epson Expression Home XP4100, tried to put a black cartridge in this morning, and no matter one one of the two black cartridges I tried, an error message comes up that the ink isn't compatible. ??? The ink I ordered from ClickInk was supposed to be compatible for Epson Ink replacements 212XL. These apparently are not compatible. They click in just fine, but the printer doesn't read these as compatible, so I still don't have ink. I'm currently working from home because of this pandemic, and have been without ink for over a week now because it was late, and now wrong. I only ordered it from ClickInks originally because *** was out, *** was out, and any other local store with the Epson Ink I needed was out. I figured it was 'meant to be' because I would be saving money, too, as well as getting it in 3 business days (instead of having to drive anywhere). Its obviously been longer than 3 business days! AND its wrong/uncompatible on top of it! Not happy
I want a full refund of the entire charge back to my account.
Dear ***
I am sorry that your order took so long to reach you, and that you experienced difficulties with it when you received it. The order was shipped on time, but appears to have been delayed in transit.
The problem you have described can usually be fixed in minutes, but as we were unaware that there was an issue, we haven't sent you the instructions to do this.
I will arrange for the order to be refunded in full as you requested - please allow 2 business days for this to be completed.
Once again, please accept my apologies, and if there is anything else I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I will look for the refund. I didn't take the time to email once again regarding the cartridges not working because I never received any type of response from the first two emails I had sent in regards to the transit issues. I wasn't going to wait around and hope I got an answer this time. I was frustrated enough.
Thank you for actually responding this time.
Ordered ink cartridge replacements for HP printer on April 1 that would not work. I disabled the cartridge protections feature , as instructed ,so the printer would accept the cartridges. The cartridges didn't exactly fit the same as the HP cartridges and I kept getting an error message on the printer to take out the cartridges and put them back in. The printer would not print or copy with the ClickInk cartridges. I emailed ClickInks stating the cartridges didn't fit and they responded with a request for pictures. I sent them a picture of the cartridges as well as a picture of the error message. I asked for a RMA# so I could return the cartridges for a refund and emailed them back several times on Friday, April 10 and received no response. On April 17, 2020 I attempted calling the help line. It was answered by voice mail, told me no wait time but no one ever picked up on the call. Tried again April 23, 2020, same result.
Product_Or_Service: compatible inject cartridges
Order_Number: ***
Account_Numbe
Refund I would like to receive a RMA # so I can return the cartridges and get a full refund. I will now be contacting my credit card company attempting to refuse payment.
Hi ***
I am sorry that you have experienced this problem - it is caused by a firmware update to your printer that rejects previously working cartridges. We recommend that you disable automatic firmware updates and apply them manually only if needed.
I apologize also for the difficulties that you have had contacting us, our automated system sidelines multiple emails received on the same day for manual spam review which can take a while. I can't explain the phone line, we don't have voice mail so it may be that you have an incorrect number for us.
I will arrange for your purchase to be refunded in full - given the current circumstances and difficulties that some people may have in returning goods we are not requiring a return in this case.
Please allow 3 working days for the refund to complete and reach your account.
Once again, please accept my apologies and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept ClickInk's response because they are agreeing to refund my money within 3 days.
Ordered compatible ink cartridges for a printer. ClickInks claim that they guarantee their products will work.
I purchased their product on March 2, the inks caused my printer to stop working and shows an error that there is "no ink in the printer". After reinstalling their inks twice, the same error occurs. At this time (April 21) their company has not responded to my requests from April 12th and 20th.
I would like the company to either explain how to make their cartridges work in response to my emails or refund the price I paid for them.$42.47.
Hi ***,
I'm sorry to hear that you have been having difficulty with your cartridges, and that there was a delay in responding to your emails.
I have passed the query to our technical team, but as I am not certain that they will be able to offer a simple resolution I will also process a refund for your purchase in the interest of reaching a resolution quickly.
If we are able to find a fix for the low ink warning then please keep and use the cartridges, but if you don't hear from us within 7 days please dispose of or recycle them safely. You will receive a full refund in either case.
Once again, please accept my apologies and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
Just to clarify, there is no low ink warning. The printer's error message simply states no cartridges are installed. This means the chip cannot be read or is interpreted as non-genuine.
Thank you for accepting the responsibility for the guarantee. Unfortunately, the genuine cartridges have been discontinued. ClickInks was my last resort, so I will have to scrap the printer.
I ordered ink on the 6 of Apr. have not received it yet tried calling 2 number's was on hold over half hr, guaranteed 3 day delivery, NO one answers
Order
ORDER No: ***
TAX DATE: 4/6/2020 3:43:13 PM
P.O. No: ***
TERMS: CreditCard
Invoice to : Deliver to :
***
***
***
No.Packs No.Items Product Code Description Unit Price TOTAL
1 1 RI-302XL-5PK Compatible Multipack Epson 302XL Ink Cartridge Multipack (Replaces *** $65.95 $65.95
TOTAL No. OF PRODUCTS: 1
Loyalty points earned on this purchase: 10
Sub Total $65.95
Discounts Markdown -$19.79
Sales Tax $0.00
Shipping & Handling $0.00
Final Total $46.16
have called on 3 seperate occasions, waited on phone half an hour each call, no one answer's, they guarantee 3 day shipping, here is the invoice, I NEVER received an e-mail confirmation for the purchase, no tracking #, NOTHING BUT they sure did take out the money of my account!!! NOT happy at all!!! please help if you can?
total refund! NEVER received merchandise
Hi ***
I am sorry that you didn't receive your inks when expected, and that you had difficulty contacting us by phone - our phone lines have had some technical issues which are now fixed, but our customer service team has been available via live chat and email.
I have arranged for the package to be re-shipped and the replacement is en route to you with*** tracking number *** and an estimated arrival date of Monday. You can track the package here:
***
Please accept my sincere apologies, and if there is anything else that I can do to help, please let me know.
Regards
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed an order on 4/1/20 for Epson ink products. I paid an additional amount for delivery in 3 days. It is the 10th and have not received it.
order #***, 4/1/20, product***, multipack Epson 202XL full set +2 extra black cartridges, $79.55, credit card. Have not yet received, paid $6.95 for shipment in 3 days, it is the 10th and not received. I have been out of ink for days now.
I want the product immediately.
Hi ***
I am sorry that you didn't receive your inks when expected. I have arranged for the package to be re-shipped and the replacement is en route to you with *** tracking number *** and an estimated arrival date of Monday. You can track the package here:
***
I have instructed our finance team to refund the $6.95 that you paid for expedited shipping. This will be completed from our end within 24 hours, but may take your card issuer a few days to apply to your account.
Please accept my sincere apologies, and if there is anything else that I can do to help, please let me know.
Regards
John
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was satisfactory, however, I will not indicate "yes" until the material ordered is received. It doesn't reflect any delivery after 3:51 am yesterday.
Thank you.
Hi ***
Tracking is now showing that the package was delivered today - if you haven't received it, please let me know so I can investigate further.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the ink cartridges yesterday, 4/22/20.
I have installed only one of the black cartridges.
At this time seems to be working okay.
The address I've been dealing with is ***.
I returned the cartridge 6 wks ago, no refund.
See attachments
Refund of cost of color CL41 cartridge.
Hi ***
I'm sorry that you haven't received your refund - this is because we haven't received the returned cartridge, so the refund process has not been triggered.
As a gesture of goodwill I will authorize a refund for the CL41 cartridge immediately, this will be processed by our finance team within 24 hours but may take a few days longer for your card issuer to apply to your account.
Please accept my apologies for the delay to your refund, and if there is anything else that I can do to help please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
I handed the package personally to the mail delivery lady in her truck. It had your pre-paid address label on it, so it should be there.
Ordered one month ago, no delivery or response to my emails for status
I ordered the products one month ago. I have emailed the company 4 times for status update and no reply. I tried to call every week and the phone just beeps busy. No update on my order status online. This is unacceptable. I need some response to the status of my order.
ORDER No: ***
TAX DATE: 3/1/2020 1:49:19 PM
P.O. No:
I need my product ordered asap
Please accept our apologies for the late response to this case; action was taken, a reply written and our files recorded the case as responded on 04/16/2020, but it appears not to have uploaded.
The refund mentioned below was completed on Apr 16. Please see the reply we made on that day:
Dear ***
I am sorry that you have not received your order. This is due to the late arrival of a delivery to our warehouse. Since I cannot give you a firm shipping date, I have no alternative but to cancel the order and process a refund. The refund will be completed by us within 24 hours, although it may take your card issuer a further 48-72 hours to apply it to your account.
Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know.
Regards,
John
Won't give refund
I have tried over and over again to get a refund, which as you can see they even agreed in chat to give. I sent back the merchandise under an RMA, which they gave me a label to use, but it didn't have tracking. This means my credit card,***, etc. have also refused to do anything in spite of not having anything in their policy to say that I will be out of luck if I return something using a proper RMA if the seller is so disreputable that they don't use tracking for their RMAs.
I am especially disappointed in *** on this matter. They wouldn't help in any way, and denied my claim because I tried to be amicable with a seller and follow their return process.
Only asking for my $108.12 back from them since they have the merchandise as evidenced by their own representative in chat.
Hi ***
We have not refused to give a refund, but our actions have been restricted by ***'s policies.
Unfortunately, as you can see from the attached documents you opened a "refund not received" claim with *** on Jan 8th, the day that you received the goods, but didn't inform us of the problem until the following day. When a dispute is filed with *** it can take up to 75 days to resolve - it is much quicker to deal with the seller directly. *** have been awaiting an update from you on the case since Jan 21st (you should find a notification from them in your inbox at that date) and while a claim is in this status they freeze any actions from us on the transaction.
I have contacted *** to request that they allow us to process a full refund before they time out the dispute and close it on Mar 8th, and they indicated that they will allow this, so you should receive your refund today.
We have attempted to communicate the specifics of the situation both by email and messages via ***, but it appears that you are not receiving through at least one of these channels. Please accept my apologies if you have not been kept adequately informed.
If your refund is not in your *** account within 24 hours, please let me know.
Regards,
John
I had a Lexmark Pro Printer. I sow their ad about some Printer inks, and I needed some. Ink cartridge's # is Lexmark 150. I had this printer, since 7/12/2011 and I know my printer's ink numbers. and they had ad, sales all kardriges in XL (Extera long) for $99.08 and no shipping charge. I thought it was a good deal and I orgered on Oct, 31/2019. Order was 2 full sets plus 3 EXTRA Black ink injets Cartridges for $113.45 Disc. $20.42 No ship, I had to pay $99.08. Most of them fit to my printer, except, two of the Magenta's, they were different. Those all are refilled ones not original factory filled. I called them and sand me two more Magenta Cartridges, they are the same as earlier ones. But I hade some Magenta Inks, I used. Lather on Black Cartridge ink liked and damaged my printer. Could not print any. I Emailed to my complained to refund my money and pick up they cartridges, And several Emails, lather, I called my credit card Co, to refund. They , objected. They send me return Out. form, They got their Cartridges and said to my Credit card Co, that they did not. Only mistake I did; not register the box. I assumed they are an honest co, honor my refund. I do have two witnesses that I have took Post office and clerk knows me too. There defectives Black ink carriage Caused the problem. They advertise that ( 100% Satisfaction Guaranteed) I am not satisfied. I do not want them buy me a new Printer, which I did buy one HP printer already. All I want refund my $99,08 back. I Thank you for your help in advance.
Product_Or_Service: Ink Cartridges
Order_Number: ***
Account_Number: order #
Refund All I want, refunend my money $99.08 back.
Hi ***
I am sorry to hear that you have had difficulty with your order.
I can confirm that we did indeed inform your card issuer that we had not received the order back (which is still the case) - this was in response to a chargeback that you initiated on Jan 12th, when the return form that you say was used to sent the cartridges back was issued by us on Jan 21st as a result of your email request.
Although we have still not received the order back, and there appears to be no tracking or evidence of shipping, we will as a gesture of goodwill process a full refund for you.
Please allow 2-3 business days for this to be completed.
If there is anything else that I can do to help, please let me know.
Regards,
John
Returned toner cartridges and have not received a refund. Customer service is worst I've ever dealt with.
I ordered 2 toner cartridges on 11/26/19. I received them and although the information on the website stated they would work in my model printer, they would not.
After a few days of runaround, on 12/10/19, Joey with customer service, told me to try both cartridges to be sure one was not defective. They would not work so on 12/17/19 Alex, via email, provided me a return number and address to return the cartridges for a refund.
The cartridges were shipped back via*** on 12/20/19. Alex actually provided me with a 'no postage due' USPS label but I was willing to pay the freight in order to have the tracking information and the address was the same.
On January 6, 2020, I emailed Cliclinks about the refund. Joey told me they had no record of receiving the cartridges and asked if I had tracking proof. I sent Joey the printout from the*** website that showed the toner was delivered, to the correct address, on 12/23/19 @ 10:50 am and was signed for by Jackson.
I sent this proof to Joey on 1/8/20 and got an email reply that my request had been updated and a statement from Joey saying, 'That is just what we need to expedite the process of store credit back to the account, as soon as it has been officially verified - you will be notified by email advising that the store credit value is available to use on your account.'
After hearing nothing, I emailed, again, on 1/21/20 asking about my refund. I only got an email reply that my request had been received and was being reviewed by the support staff.
On 1/29/20, I sent another email and I've still gotten no reply. I also sent a fax that same day (1/29/20) asking for someone in management to please call me because I was very frustrated with this process. No one contacted me in any form.
After more silence I called the customer service number on 2/12/20 and talked with Joey again. He advised that he understood my frustration and will request that the refund be expedited, AGAIN, and I should hear something soon. Today is 2/25/20. Three months since I ordered the toner, 70 days since I was given return approval, 63 days since they received the return product and yet I still have no credit for the returned toners. If you have some excuse that the toners were opened, don't even go there. When someone buys a product from you that your website says will work in their printer, what do you think they're going to do but open it and try it. I had no way of knowing the cartridge wouldn't work without trying it. Also, when I spoke with Joey back on 12/10/19, he told me to open the second cartridge and try it, in order to see if the first one was defective. I specifically asked if he really wanted me to do that as both cartridges would then be open and he instructed me to do so.
This has been the most frustrating ordeal I have ever been through with a companies customer service department. It actually hasn't been customer service at all.
I was originally okay with a store credit so I could order the correct toner. At this point I'm done with Clickinks and would like a full refund.
Hi ***
I am sorry that this case has been left unresolved for so long. While we have still not received the returned cartridges (the printout you sent to Joey shows only the town not the full address, and we don't have anyone called Jackson) you should not have been left waiting during the investigation.
I have arranged for the credit to be removed and a full refund to be made. This will be processed from here within 8 business hours and should be visible to you as completed 2-3 business days after that, depending on your card issuer.
Once again, please accept my sincere apologies for the delay in resolving this, and if there is anything else that I can do to help, please let me know.
Regards,
John
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did exactly as stated in their response. They issued a full credit on 2/28/2020 and it posted to my account on 03/02/2020. I was pleasantly surprised because this is the first thing I have been told, that actually happened. Thank you for your prompt response and action, but I don't understand why I had to write to the Revdex.com in order to get it resolved. If this had been handled appropriately in the beginning, you wouldn't have lost a customer for life.
I returned ink 3 weeks ago for a refund and still haven't received my money. I try calling and sit on hold for 45 minutes or longer without help
I returned ink 3 weeks ago and still haven't received my $29.95. I try calling and each time I'm on hold in excess of 45 minutes without speaking to anyone
I just want my $29.95 refunded
Hi ***
I'm sorry that you have had difficulty contacting us regarding this - I can confirm that we had some technical difficulties with our phone lines yesterday.
I understand that you reported your printer broken on Jan 15th and returned five unopened cartridges. These were received last week and a refund of $16.30 has already been processed (this is the value of the cartridges after the restocking fee that applies to non-faulty returns, and does not include the shipping that was paid on the original order, which is not eligible for refund in the case of non-faulty returns).
If there is anything else that I can do to help, please let me know.
Regards,
John
I've ordered (Oct. 15, 2019) three 17 Black Ink Cartridge(s). Oct. 22 I received 3 red ink cartridges. Send them back. Still waiting ($41.96 us).
I've ordered (3) *** 17 Black Ink Cartridges for Lexmark Printer (Oct. 15). I received Oct. 22 a package of three red ink cartridges (wrong color and didn't fit in my printer). So, I send the red ink cartridges back to the sender (the post office lady advised me to do). I phoned ClickInks.com and the speaker said he'll advised a specialist to check my order(s).
Invoice #: *** item ID:*** order number: *** item cost: US $9.99 so, $9.99 X 3 = $29.97 total charged: US $41.96 carrier: USPS tracking #: ***
Note: Can. $55.41 + $2.15 tariff. I spent Can. $8.96 to send the first package (3 red inks, 0.219 kg - to 90808) back to sender (in California)). I have that receipt ($8.96).
I'm still waiting for my three black 17 ink cart.
thank you for your time
Roch
email: [email protected]
If I cannot receive my 3 black ink cartridges I would like a refund.
Hi ***
I'm having difficulty locating your order with Clickinks.com, so I need some more information before I can suggest a resolution.
So far, all that I've been able to establish is:
- we haven't received an order from someone with your name or email address
- the order number you provided isn't one of ours
- there was no transaction made with us on Oct 15th for USD 41.96 (or in the two days either side)
- the prices you've quoted don't match our prices or shipping costs (even allowing for minor changes recently)
- we're in Florida, so would be unlikely to be shipping from California
- we don't seem to have sent or received any email to or from your address
All this leads me to believe that you may have an order with someone else.
There is a possibility that you have purchased from us and some of the details have been confused, and if that is the case I will absolutely get the situation fixed for you. All I need is some way to identify the transaction, so could you please provide:
EITHER your order number (found on your online account, your order confirmation email or your shipping confirmation email, it's eight digits long and the first three of those are 116) OR the email address used to place the order OR the name and address that the order was shipped to OR you can attach the order or shipping confirmation email in a reply to this (or forward it to me at [email protected], please put my name - John - in the subject so I'll be able to see it easily).
I'd like to help, but I don't have anything to work with here - if you've purchased from us then I'll make sure that you receive either your cartridges or a refund; I just need to find that purchase.
I'll run some more searches as soon as you can give me some more information, in the meantime, if there is anything else that I can do to help, please let me know.
Regards,
John