Climber.com

Once again [redacted] is mistakenHer account was created on March 12, 2014, but HER MEMBERSHIP START DATE is 3/21/(see attached [redacted] ) which is taken directly from our CRM which automatically time/date stamps all activity associated with the account) Climber.com Representatives DO NOT ever click or check boxes to accept the terms-of-service for a clientThe client must accept the term-of-service when they initially create their online account and it is the client's responsibility to read the terms-of-service and accept or decline when they sign up for our website Our representative, simply reminded [redacted] to "look and read your Terms and Conditions" which are emailed to the customer and were sent to her via Climber.com's internal messaging system as a courtesy Per our previous voicemails & emails sent to the customer, we are NOT trying to keep her money without providing her the service she paid for We would be more than happy to complete the resume + cover letter process for the client; she simply has to notify us that she is ready to move forward with the resume writing process and we will reactivate her account That being said, we feel none of the information she has presented voids her initial acceptance of out terms-of-service and she is not entitled to a refund and one will not be issued

Ms [redacted] signed up for Climber Premier (RISK free day money back guarantee) on February 28, @5:35PM and cancelled her account online, April 4, @ 6:30AM PST (Apr 04, 06:30AM - Climber Cancel Confirm.) Ms [redacted] contacted Climber.com’s Client Services Department and asked about a refund on April 13, A Climber.com Client Services Representative spoke with Ms [redacted] @ 1:PM PST and informed her that she was outside of the Day Satisfaction Guaranteed period & as such would not be eligible for a refundClient asked for her account to be to reinstated in order to complete the paid month, Client's account was reactivated and as a courtesy her membership was extended by days with a new billing date of to May 4, Client was informed that her account will remain active until she cancels it and that moving forward she will be continue to be charged on 4th of each month until she cancels her serviceCancellation PolicyCancel within the first days – Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an email to [redacted] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail [redacted] ***No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancellation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to [redacted] Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call ###-###-#### for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions

Per her request this customer's account was Canceled on May 18, 02:24PM, Cancel Confirmation #: [redacted] and a refund was processed the same day (see attached image)We consider this matter now closed

Procrastinator, [redacted] , it's your career here, are you avoiding me? Mike CEO Climber.com [redacted] B Street, Suite San Diego CA I am very angry and upset, first and foremost I don't know you Mike, I would like for you to stop sending me emails every single dayThen call me a procrastinator !!! really

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The response that Climber.com provided is per their image [redacted] This account was created on March 21st, not on March as they are statingPlease refer to image Climber.com providedThe other statement is that I personally checked both green boxes for their terms of serviceThis a statementThis was a phone order and their sales person checked both green boxes and completed my payment information over the phoneThe sales person never reviewed the terms of service with mePlease see attached e-mail he sent me after he took my payment information for Climber.comHe reminds me to review the terms of service over the weekendClimber.com also acknowledges that they e-mailed me the terms of service after the fact; after they processed my payment Climber.com is unlawfully withholding my paid funds and is in violation of my right to cancel based upon professional code 17538a They have provided absolutely zero services on my behalf and now they claim they are just going to keep over $It is completely ridiculous for them to argue to split hairs of whether I cancelled at 12:40am vs9:40amPlease see attached proof of my written cancelation at both timeframes, which is within my legal right to cancelClimber.com states they can keep my money for being in contract with me for less than business hoursThis is completely absurd Climber.com is desperate and is a fraudulent company based upon their actions and statements regarding my account Regards, [redacted] ***

Mr [redacted] signed up for Climber Premier online on May 19, @May 19, 11:24AM - CC - Internal Payment Receipt Aug 24, 10:07AM - Climber - Account Suspended Climber.com Client Services Representative informed him that he was outside of the Day Satisfaction Guaranteed period & as such would not be eligible for a refundIn order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr [redacted] would have had to cancel his Climber Premier account on or before June 18, and request a refund from Climber.com's Client Services Department no later than June 18, Mr [redacted] contacted Climber.com’s Client Services Department and made a refund request on August 24, 2016; which exceeded the Climber.com Guarantee Period by daysHad Mr [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before June 18, 2016; we would have gladly refunded his money under our Satisfaction Guarantee Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued Cancelation PolicyCancel within the first days – Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to [redacted] , attn: Client Services or by mail [redacted] ***, [redacted] ***No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted] Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at [redacted] .Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions

We have reviewed this complaint and determined per our terms of use, which she expressly agreed to when she created her account and for the reasons previously stated in our correspondence with the Revdex.com, Ms [redacted] is not entitled to a refund and no refund will be issuedWe consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not sure what else you can do however, I would like to keep this complaint on file so when others complain which will happen, this complaint will be available to augment their complaints Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been told that the person that I signed up with (of whom I am not supposed to mention on here) would be my contact and that I could call at any time to speak to him This has not happened and a supervisor has not returned my phone call as requested either Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company's response does not make any sense, and it is inaccurate As they admit - and I have an email confirmation directly from Climber.com to prove - I cancelled my subscription just a few days after I opened the account - well within the day period However, I never received my refund Whenever I called their customer service department, someone signed me back up again - without my authorization I was calling to request a refund for my cancellation, not sign up again Regards, [redacted]

The A rating on this company calls into question the legitimacy of any Revdex.com ratingThe company's reviews on Yelp, Glassdoor, JobBoardReviews and others are all negativeThe only "positive" review on this site actually states that the reviewer "would not recommend" the serviceThe first time I used the site on October 28, 215, they did not make it clear that I would have to pay to have my resume posted until after I uploaded my resumeLuckily I did not provide my credit card information and ended the processSince then, I have have tried to remove my resume using the button on their website, which only results in a page errorI have unsubscribed twice, yet I still receive email messagesI can still download the resume even now, but cannot remove it

Mr [redacted] signed up for Climber VIP online and agreed to purchase a pre-paid membership and he paid upfront for months service and received the 4th month for free, on April 14, @ 6:AM PST Clients who purchase a pre-paid membership receive a discounted membership in return for making a four month commitment to the network Mr [redacted] contacted client services via email on April 29, via email to request cancellation and refundHe was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining months of unused service Based on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created her Climber.com account, we will not be issuing his a refund Climber.com Terms of Use Cancelation Policy Cancel within the first days – Satisfaction Guarantee We are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day The Customer may send a cancel/refund request by fax to [redacted] , attn: Client Services or by mail [redacted] No other form of refund request is acceptable After days all sales are finalLimit one 30-day risk-free trial per customer Cancelation Procedure: At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted] Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at [redacted] Incentivized Signups Climber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber Premier Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier Cancel after days and you won't be charged again Once you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final What is Climber.com's cancellation policy for recurring billing products? The customer may cancel their recurring billing subscription product at any time If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call [redacted] for any billing questions If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation Policy Changes We reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions

This User's resume & profile have been deleted from our database, please see the attached image for confirmation It may take the major search engines ( [redacted] up to days to remove the user's information from the day we submit the request

Consumer has not submitted any "new information" substantiating her claims that she is entitled to a refund, other than her opinion & repeated demands for said a refund; all of which have been deniedNo refund shall be issued, as customer is not eligible for a refund for the reasons outlined in our previous responses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I wish to thank the Revdex.com for intervening in this climber.com issue; perhaps the dispute has given its principals foor for thought in how they conduct their business in futureMy credit card company has reversed all associated charges, and word about climber.com is now spreading across the internet Regards, * [redacted]

[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where she paid up-front for months service to receive a discounted price, on August 21, @ 1:PM PSTClients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the network[redacted] contacted client services via email on August 25, to request a refundShe was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid serviceFor example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining months of unused serviceOur Client Services Representative offered [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membershipAccount was cancelled August 25, Aug 25, 09:44AM - Climber - Account Suspended [redacted] called client services again on September 17, requesting a refund, at which time our Client Services Representative reiterated the terms of service and the refund policy as it pertains to pre-paid membership.As it stands [redacted] account has been cancelled and no future charges will incurBased on our Terms of Service (outlined below), which [redacted] expressly agreed to when she created her Climber.com account, we will not be issuing her a refund Cancelation PolicyCancel within the first days – Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling 800-374-or 2) Sending an email to [email protected] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail BStSTE #540, San Diego, CA No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 374-or email to [email protected] billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call 800-374-for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions

Sales person misinformed me of resume service cost my account was charged $instead of $It has been two weeks with no resolution after messages and emailsThey have given me a client services number to call that never picks upZero customer service or careThe product itself is OK but this issue is extremely disappointing and further tigheting financial difficulties for my family sense I was laid off

When her account was created on March 12, [redacted] explicitly accepted our terms-of-service by checking both green boxes [redacted] , prior to submitting her informationOn March 21, @ 3:PM PST [redacted] spoke to a Climber.com Representative and agreed to purchase a professional resume and cover letter package with a pre-paid membership In return for making a month commitment to the network, Clients who purchase a resume plus a pre-paid package receive a discounted membership and a discount on the cost to create their new resume and cover letter Once [redacted] agree to purchase a professional resume and cover letter package with a pre-paid month membership (on March 21, @ 3:PM PST), the terms-of-service were emailed to her at [redacted] and a duplicate copy was sent to her via Climber.com's internal messaging system as a courtesy [redacted] which includes terms-of-service with a time and date stamp) In her Revdex.com complaint [redacted] stated she cancelled her account March 24, @ 12:AM PSTHowever, she did not actually cancel her account until March 24, @ 9:40AM PST [redacted] contacted client services via phone on March 24, @ 9:AM PST to request cancellation of climber.com as well as the refund on her resume packageHer reason stated on the client services voicemail was “she had other pending charges going through her account.” A Climber.com Client Services Representative returned her call and left her a message on March 24, @ 10:AM PST Once we did not hear back from [redacted] ***, a Client Services Representative followed up with an email At 4:PM on March 24, to let her know that per the terms-of-service Climber.com does not refund any amount of prepaid services nor do we offer refunds on the resume packagesFor example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining months of unused service and fees for our professional resume writing service are non-refundable Based on our terms of service and for the reasons previously outlined, [redacted] ***s will not be issued a refund

Mr [redacted] signed up for a pre-paid program and does not qualify for a refundTherefore, he will not be issued a refund at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never even loved into their sightI never used any of their servicesThey are a scam and a rip offI want my $refundedThey called me and scammed me over the phoneI think they should not allowed to be in business Regards, [redacted]