Climber.com

My husband thought he was investing seven hundred fifty dollars ($750.00) in the services of Climber.com to create his professional resume, connect him with their network of elite Recruiters, and post his profile on premier search enginesWhat we experienced instead is abhorrent
He hired the company to create a resume based on his 'unique career value proposition.' We were diligent in preparing their situation-action-results form of his skills and experiencesBut, what he received from *** was a generic paper of industry jargon and list of his clients, laced with appalling spelling and grammarThen, he sent a road map for the rewrite, which is included in their feeAfter three weeks and no second draft, we contacted ***s supervisor, ***, for our money to be returned
Then, *** stepped in, stating that she fully understood our concerns and she'd get it right and in a timely mannerWe shared with *** that we needed a resume-writing professional who understands the difference in my husband's field between an illustrator and an art director*** said her team could produce a perfect resume for him...not to worry because we were working with her now
Five weeks later, we had to reach out to ***, who said that she sent the in-house rewrite back two times because she was not satisfied with the attemptsAfter that, she made a laundry list of details she needed from us in order to do the rewrite! It was painfully obvious that she was just buying/wasting timeWhen my husband called for an update four days later, *** told him that her writers didn't want to work with him because he'll never be satisfied -- he was never given a second draft to review!
I told *** that this business relationship was obviously going nowhereShe stated that *** said he won't return our moneyFor days without a word, we e-mailed ***, who replied that she was waiting for more details from us! She was totally handling us as if we're ies
I don't know how many job opportunities my husband missed while Climber.com wasted months of our time, stole $by providing no service for the fee we paid, and tried to rob more money from our debit card for services the company could not possibly perform without a resume
I sent a certified letter to CEO MichaelO, then followed up with an e-mailNo response from him, either
Unfortunately, there is a statute of limitations on the return of our money with help from our debit/credit card company

Feb 12, 10:58AM - Climber - Account Suspended
Confirmation number: ***
There is no cancellation on file for December 22, If Mr
*** would have cancelled his account correctly, he would have received a
confirmation numberNo refund will be issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my
complaint AS I HAVE STIL RECEIVED CALLS FROM THIS BUSINESSS This situation will not be resolved until this business cease and desists from all further communication, whether by email, phone or text AND removes ALL of my information from all their rdatabasesI want confirmation of each condition before I will consider this matter closed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Climber.com has produced an image (#3) on my activity, which does not show that I was in contract with themThe initial image (#1) that they produced with my credit card information showed checked boxes of being in contract with them and my credit card payment information on March 21stThis was not completed by meThe sales person took my payment information over the phone, therefore I was not the one to check the boxesI was not told of their terms and conditionsIn the event that the sales agent had reviewed the terms with me, I would have told him that the contract is in violation to California contract lawsI have attached my rights per the California Department of Consumer Affairssee link http://www.dca.ca.gov/publications/legal_guides/k-6.shtml
Climber.com cannot create a contract which is in direct contradiction and opposition to California consumer rightsThis company is in direct violation of the lawI want a refund of the all charges that Climber.com has placed on my credit cardClimber.com is refusing me a refund and trying to strong arm me to continue this contract with themI have canceled with them, as I have previously provided documentation to supportThis contract was cancelled and I am entitled to a full refund of all charges because Climber.com has produced zero work product or services on my behalf
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have emails which present product which I did not receive I have s copy of the resume with typographical errorsI spoke to and emailed the company about my dissatisfactionYet they did not offer any retributionI have a email which states within mo I will receive at least one interview as long as I work the siteAnd I have emails from CS that I sent out resumes in m and nothingTheir database is not upto date actually mo behind Additionally they stated in their welcome letter that they would fix my LinkedIn but that did not happenI asked for a refund in June, October, NovrmberDecember and no avail
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted the company immediately upon receiving the resume review and asked for a refund They state in their response that it was approximately minutes from the time I submitted my resume until the provided the review It was no more than five minutes from the time I completed the signup process until I received the review Even at minutes, the review should have taken longer It was clearly a computerized form letter when excerpts were extracted from my resume and inserted into a form letter response The review was more of a sales effort to get me to sign up for a resume writing service then an actual resume reviewI am not satisfied with their resume service or customer service and request a full refund
Regards,
*** ***

This client has not presented any new information, other than reaffirming her desire for a "refund."
As previously stated in our emails to the client & in our response to her Revdex.com complaint, the 30 day refund policy/"satisfaction guarantee" is not valid for pre-paid packages and we do not issue pro-rated refunds for portions of unused service. Based on our Terms of Service (highlighted in red below), which Ms. [redacted] expressly agreed to when she created her Climber.com account, we will not be issuing her a refund.
 
Climber.com Terms of Use
Cancelation Policy
Cancel within the first 30 days – Satisfaction Guarantee
We are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to[redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..
The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted] No other form of refund request is acceptable.
After 30 days all sales are final. Limit one 30-day risk-free trial per customer.
Cancelation Procedure:
At any point a member may cancel his or her account online, by calling [redacted] or email to[redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted]
Incentivized Signups
Climber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.
Cancel after 30 days and you won't be charged again
Once you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.
There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.
What is Climber.com's cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription product at any time.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call[redacted] for any billing questions.
If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.
Policy Changes
We reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.
You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company's response does not make any sense, and it is inaccurate.  As they admit - and I have an email confirmation directly from Climber.com to prove - I cancelled my subscription just a few days after I opened the account - well within the 30 day period.  However, I never received my refund.  Whenever I called their customer service department, someone signed me back up again - without my authorization.  I was calling to request a refund for my cancellation, not sign up again.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
The response that Climber.com provided is false per their image [redacted] This account was created on March 21st, 2014 not on March 12 as they are stating. Please refer to image Climber.com provided. The other false statement is that I personally checked both green boxes for their terms of service. This a false statement. This was a phone order and their sales person checked both green boxes and completed my payment information over the phone. The sales person never reviewed the terms of service with me. Please see attached e-mail he sent me after he took my payment information for Climber.com. He reminds me to review the terms of service over the weekend. Climber.com also acknowledges that they e-mailed me the terms of service after the fact; after they processed my payment.
Climber.com is unlawfully withholding my paid funds and is in violation of my right to cancel based upon professional code 17538a.  They have provided absolutely zero services on my behalf and now they claim they are just going to keep over $699.00 It is completely ridiculous for them to argue to split hairs of whether I cancelled at 12:40am vs. 9:40am. Please see attached proof of my written cancelation at both timeframes, which is within my legal right to cancel. Climber.com states they can keep my money for being in contract with me for less than 12 business hours. This is completely absurd.
Climber.com is desperate and is a fraudulent company based upon their actions and false statements regarding my account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I stated that I have unsubscribe and yet the company continues to send me emails anyway. I tried to block their emails but as you can see, they continued to change their emails/domains so they can continue sending their solicitations. As you can see, they have been harassing me. There were much more than this but these are the ones I was able to find in my Blocked Senders list. 1. [redacted]3. [redacted]4. [redacted]5. [redacted]6. [redacted]7.�...⇄ /> Regards,
[redacted]

This user's email was not unsubscribed, because he created multiple climber.com job seeker accounts using the same email address. All of his accounts have now been removed from our database & he should no longer receive email from us. Please let the user know that he should NOT create another...

climber.com account or submit a resume for any job on our site. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It was not 3/17/14 the next time I replied to the response on "no refund will be made"; it was 3/7/14 that I sent a 2nd email to request/repeat that I am requesting a refund.  Email is below.  What I don't understand if the program is for 3 months and a cancellation is requested less than 30 days, then how will it be in my situation not to be charged no longer if I am charged for 3 months together.  My request for the refund is less than in 30 days, so why can't that be honored.  I don't believe this is fair that if requested in less than 30 days, why can't I be refunded.  This makes no sense to me.  I again request that I would like to be refunded.... I no longer want their service and the request is made actually 8 business days after my credit card was charged.
Nicole, I expressed that I do not wish to continue with the service.  I just signed up for your service, so I haven't really done anything just yet.
I am requesting to be refunded.
Thanks and Have A Great Day
[redacted]
 
 From: "[redacted]" <[redacted]>To: "[redacted]" <[redacted]>Sent: Thursday, March 6, 2014 7:34:30 PMSubject: Re: [redacted] from Climber.com; set-up instructions V
Hi [redacted],
The membership package is prepaid for three months of time. We do not prorate refunds. I encourage you to utilize the service for the time in which you've paid.
Best Regards,
 
[redacted]
Client Services Manager
Phone:[redacted]
Fax: [redacted]
Email: [redacted]
Check out: [redacted]
 
[redacted]
 Regards,
[redacted]

The A rating on this company calls into question the legitimacy of any Revdex.com rating. The company's reviews on Yelp, Glassdoor, JobBoardReviews and others are all negative. The only "positive" review on this site actually states that the reviewer "would not recommend" the service. The first time I used the site on October 28, 215, they did not make it clear that I would have to pay to have my resume posted until after I uploaded my resume. Luckily I did not provide my credit card information and ended the process. Since then, I have have tried to remove my resume using the button on their website, which only results in a page error. I have unsubscribed twice, yet I still receive email messages. I can still download the resume even now, but cannot remove it.

Mr.
[redacted] signed up for Climber VIP online and agreed to purchase a pre-paid
membership and he paid upfront for 3 months service and received the 4th month
for free, on April 14, 2014 @ 6:27 AM PST. ...

Clients who purchase a
pre-paid membership receive a discounted membership in return for making a four
month commitment to the network.
Mr.
[redacted] contacted client services via email on April 29, 2014 via email to
request cancellation and refund. He was informed by our Client Services
Representative that Climber.com does not refund any amount of prepaid service.
For example, if member purchased twelve (12) months of prepaid service and
canceled their account after three (3) months, no refund would be issued for
the remaining 9 months of unused service.
Based
on our Terms of Service (outlined below), which Mr. [redacted] expressly agreed to
when he created her Climber.com account, we will not be issuing his a refund
Climber.com
Terms of Use
Cancelation
Policy
Cancel
within the first 30 days – Satisfaction Guarantee
We are
here to help and happy your tried our service. Follow these simple instructions
to receive a full 30 Day refund. First cancel your Climber Premier in one of
two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within
the first 30 days of service. Please be sure to request a refund, simply
canceling your account will not trigger an automatic refund. Refunds will be
processed the same day or next business day..
The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted] No other form of refund request is acceptable.
After 30 days all sales are final. Limit one 30-day risk-free
trial per customer.
Cancelation
Procedure:
At any
point a member may cancel his or her account online, by calling [redacted] or
email to [redacted]. Your billing will
stop the same that day that you cancel online and Climber.com will honor phone
and email messages on the day they are received even though it might be after
business hours. If you experience billing problems please reach out to us at
[redacted].
Incentivized
Signups
Climber.com does not offer refunds under the 30-day Satisfaction
Guarantee to users who have been incentivized to sign-up for Climber Premier.
Examples of Incentivized Sign-Ups include, but are not limited to: Members of
websites who receive fees, points, or other rewards for joining Climber Premier.
Cancel
after 30 days and you won't be charged again
Once you cancel you won't be charged again, but you are
responsible for whatever charges have already been incurred for the current
billing period. For example, if your billing cycle is on the 18th of every
month, and you cancel on the 24th, you'll still have to pay for the current
month, but you won't be charged again after that. In order to treat everyone
equally, no exceptions will be made. What is the policy for refunds requested
after 30 days? If you or Climber.com cancel your account at any time after the first
30 days, Climber.com will discontinue charging your credit card for your
monthly service fee or otherwise cease assessing charges under your direct
billing arrangement, but will not refund any amounts for the current or
previous months of service. In addition, Climber.com will not refund any amount
of prepaid service. For example, if you purchased twelve (12) months of prepaid
service and cancel your account after three (3) months, there will be no refund
of any amount to you on your account.
There is no grace period on service renewals. There are no
prorated refunds for mid-term cancellations. After 30 days all sales are final.
What is
Climber.com's cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription
product at any time.
If customers request a cancellation for their recurring billing
product no future rebills will be charged to their account. Keep in mind, a
cancellation will not generate an automatic refund - it will only stop any
future rebills. Please call [redacted] for any billing questions.
If a customer requests a refund, the money for the requested
transaction may be refunded back to the customer per the Climber.com refund
policy. If the refund is for a recurring billing product, and the Customer is
in the Trial period then the refund policy allows for the most recent payment
to be returned. A refund on a recurring billing product will also result in an
automatic cancellation.
Policy
Changes
We reserves the right to modify this Refund Policy at its
discretion, or against any customer it believes is abusing this policy. Any
such revision or change will be binding and effective immediately following the
posting of the revised Refund Policy on the Climber.com websites.
You
agree to periodically review our websites, including the current version of our
Refund Policy. Our refund policy is made available on our websites. It is your
obligation to review our refund policy for any such revisions.

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Ms.. [redacted] first spoke with a climber.com representative on February 27th, 2014 @ 3:53 pm pst. At that time, she was educated about our membership based  service, but did not choose to purchase at that time. March 3, 2014 11:58 am Ms. [redacted] called in to speak with the same representative and purchased the VIP 3 month pre paid/non refundable program. Clients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the network.As welll as an expedited service on receiving a free resume analysis. 
Feb 27, 2014 03:53PM - Note by [redacted] -pitched
Mar 03, 2014 11:58AM - Note by [redacted] skyped [redacted] to cb
Mar 03, 2014 12:55PM - Note by [redacted] Sold VIP
 
March 10, 2014 @ 4:35am she uploaded her resume on online for a resume critique. Since she was a vip customer, resume critique was expedited and subsequently completed March 10, 2014 at 9:37am pst. Customer logged in to see results on March 10, 2014 @ 10:52am
 
Mar 10, 2014 04:35AM - Resume Received for Analysis
Mar 10, 2014 09:37AM - Resume Analysis Complete
Mar 10, 2014 10:52AM - Resume Login to View Results
 
After reading the resume critique, Ms. [redacted] called in and spoke with a representative and agreed to purchase a professional resume and cover letter package on March 18, 2014 with a split payment option (2 equal payments of  $350).  A Project Manager was assigned  and an appointment was made to discuss the resume questionnaire on March 20, 2014, at which time Ms. [redacted] was informed of our proprietary four-step resume writing process.
 
Ms. [redacted] completed the resume questionnaire on March 25, 2014 at which time she made the second payment due using a different credit card and the documents were submitted to a certified professional resume writer with over 10 years resume writing experience.  On April 9, 2014 @ 2:15pm pst, client received his final documents, which the client accepted with no edit requests.
 
On April 11, 2014 Ms. [redacted] received a one-on-one walk through from a Client Services representative, on how to use the site and all of the resources available to her.
.
 
Climber.com offers a very customized approach to the resume writing service and we stand by our product. However, it is not possible for us to guarantee that a company will hire anyone.
 
The service Mr. [redacted] paid for has been rendered and no refund will be issued.
 
 
Climber.com Terms of Use
Cancelation Policy
Cancel within the first 30 days – Satisfaction Guarantee
We are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..
The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.
After 30 days all sales are final. Limit one 30-day risk-free trial per customer.
Cancelation Procedure:
At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-#### FREE.
Incentivized Signups
Climber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.
Cancel after 30 days and you won't be charged again
Once you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.
There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.
What is Climber.com's cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription product at any time.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### FREE for any billing questions.
If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.
Resume Services
This agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.
Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.
The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.
This Agreement is non-cancelable and fees are non-refundable.
Interview Coaching Services
This agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.
The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.
This Agreement is non-cancelable and fees are non-refundable.
Policy Changes
We reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.
You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Policy on the Climber.com websites.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
 
THANK YOU VERY MUCH
[redacted]

background-color: rgb(255, 255, 255);">Mrs. [redacted] signed up for Climber Premier on October 16, 2014 @ 7:14 AM and cancelled her account on April 2, 2015 @1:06 PM PST  .Mrs. [redacted] contacted Climber.com’s Client Services Department and asked about a cancellation and refund on April 2, 2015 @ 1:19 PM PST. AClimber.com Client Services Representative informed her that she was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which her expressly agreed to when her account was created; Mrs. [redacted] would have had to cancel her Climber Premier account on or before November 14, 2014 and request a refund from Climber.com's Client Services Department no later than November 14, 2014. Mrs. [redacted] contacted Climber.com’s Client Services Department and made a refund request on April 2, 2015; which exceeded theClimber.com Guarantee Period by 169 days. Had Mrs. [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 14, 2014; we would have gladly refunded her money under our Satisfaction Guarantee. Since she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.
Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by [redacted] No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is very clear that Climber does not stand behind their product and services. It is also very clear that they use deceptive business and marketing practices that take advantage of consumers.
This company needs to be seriously downgraded by the Revdex.com for an A+ business rating.
Regards,
[redacted]

Per her request this customer's account was  Canceled on May 18, 2015 02:24PM, Cancel Confirmation #: [redacted] and a refund was processed the same day (see attached image). We consider this...

matter now closed.

I love the resume and cover letter that I received from Climber.com!! They are a great team to work with throughout the process.
[redacted]