Climber.com

Procrastinator, [redacted], it's your career here, are you avoiding me?
Mike
CEO
Climber.com
[redacted]
[redacted] B Street, Suite 1255
San Diego CA 92101
I am very angry and upset, first and foremost I don't know you Mike, I would like for you to stop sending me emails every single day. Then call me a procrastinator !!! really.

Mr. [redacted] purchased a professional resume and...

cover letter package online on December 31, 2014 for $599 including 12 months of FREE membership (which did not include a $39 monthly fee) along with a $75 LinkedIn professional re-write. None of the aforementioned services are part of our 30-day satisfaction guarantee.
This was outlined in our terms-of-service, which were provided to him in writing when he initially created his Climber.com account and then again upon purchasing the resume package; and this was explained to Mr. [redacted] numerous times via email and over the phone by our customer service team. 
 
Dec 31, 2014 11:20AM - Note by [redacted]
Sold $599 RES + CL + 12 MONTHS + $75LinkedIn = $674
 
 
An experienced Project Manager was assigned to work with Mr. [redacted] on Januray 2, 2015, at which time he was informed of our proprietary four-step process.  Mr. [redacted] completed the resume questionnaire on Januray 5, 2013, at which time his documents were submitted to a certified professional resume writer with over 10 years resume writing experience. On July 15, 2014 received his final documents, which the client verbally accepted with no additional edit requests.
 
On January 23, 2014 Mr [redacted] emailed twice requesting a refund. Five times again on January 27, 2015 and twice more on January 28th, 2015. He was informed again and again that the packaged he purchased was non-refundable at which time Mr. [redacted] became more and more belligerent and aggressive with our customer service representatives. 
 
Climber.com offers a very customized approach to the resume writing service and we stand by our product. However, it is not possible for us to guarantee that a company will hire anyone.
 
All services Mr. [redacted] paid for have been rendered and it is our belief that Mr. [redacted] is attempting avoid paying for the services he received and to get the resume services for free and no refund will be issued.
 
 Climber.com Terms of Use
Cancelation Policy
Cancel within the first 30 days – Satisfaction Guarantee
We are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 FREE or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..
The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.
After 30 days all sales are final. Limit one 30-day risk-free trial per customer.
Cancelation Procedure:
At any point a member may cancel his or her account online, by calling 800 374-0120 FREE or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120 FREE.
Incentivized Signups
Climber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.
Cancel after 30 days and you won't be charged again
Once you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.
There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.
What is Climber.com's cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription product at any time.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 FREE for any billing questions.
If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.
Resume Services
This agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.
Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.
The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.
This Agreement is non-cancelable and fees are non-refundable.
Interview Coaching Services
This agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.
The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.
This Agreement is non-cancelable and fees are non-refundable.
Policy Changes
We reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.
You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.
Policy on the Climber.com websites.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I canceled my membership in December they charge my account 22 December I called him he canceled it on the [redacted] not charge my account to get the account should've hit January 2 however they I'm charging it Uncharted don't have funds in my account and [redacted] any hint that you worry 10th . If that's not fraught I don't know what is.)
Regards,
[redacted]

Client received a refund as of August 26, 2015.
 
Aug 26, 2015 01:12PM - Refunded by [redacted]
[redacted]

Mr. [redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on June 28, 2016 @...

9:30 AM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the network.Mr. [redacted] never contacted client services to cancel his account or request a refund. 
 
In regards to the refund, Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service.
 
As it stands Mr. [redacted] account has not been cancelled and is still active. He will need to log in to his account to discontinue any future charges. Based on our Terms of Service (outlined below), which Mr. [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund
 
Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

This User's resume & profile have been deleted from our database, please see the attached image for confirmation.  It may take the major search engines ([redacted] up to 30 days to remove the user's information from the day we submit the request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apparently we have had another misunderstanding, which I will attempt to clarify for all concerned.
 
I have not filed a dispute with my credit card company about the $39.99 charge posted August 2014, because I believed my requests/s for cancellation of the climber.com services necessitated a refund per Standard business model, aside from the grief I went through prior to same, trying to accommodate climber’s unusual business practise of separately processing separate requests for refunds with cancellation/s.
 
Therefore, I did not even know the $39.99 charge was still on my cc account until a few days ago, when the cc company contacted me via email. When I called the cc company, I was advised to contact the merchant, ie climber.com, which is what sent this ball rolling. The merchant’s response was less than satisfactory, so I contacted the Revdex.com, and so advised my cc company, reps for which are standing-by to take appropriate action, pending successful resolution, about which I will advise them, as soon as and if it is provided. Thus, there is no other dispute, and the amount charged will not be twice refunded.
 
I would like to point out the difficulties involved with contacting climber.comreps who can take action, who know what actions to take, and who also competently represent their company and its services in above-board and unhindered manners, whether or not technologically based.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I wish to thank the Revdex.com for intervening in this climber.com issue; perhaps the dispute has given its principals foor for thought in how they conduct their business in future. My credit card company has reversed all associated charges, and word about climber.com is now spreading across the internet.
Regards,
* [redacted]

Ms. [redacted] received the first draft of her resume and cover letter on March 28, the client's edit requests were submitted to the writer on April 2nd, the writer returned the 2nd draft w/the requested edits on April 3rd and Ms. [redacted] accepted her resume and all edits as of April 9, 2014 (approximately 8 months ago).
Account Taggings:
Apr 09, 2014 02:16PM - Customer Accepts Resume
Apr 03, 2014 03:23PM - Awaiting PM to approve Professional Resume
Apr 02, 2014 11:02AM - PM Requests Professional Resume Rewrite
Mar 27, 2014 03:21PM - Awaiting PM to approve Professional Resume
Mar 25, 2014 05:42PM - Resume is Being Written
The client has gone back and forth with indecision and buyers remorse through the entire process. Unfortunately, in this competitive job market, we simply cannot control recruiters nor can we control any hiring processes. We can absolutely offer more assistance in terms of our website and resources available. We can also offer the client another round of edits on the resume if she wishes.  Please see notes below for additional correspondence between customer and our client services team.
However, the service purchased has been rendered and there will be no refund issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been told that the person that I signed up with (of whom I am not supposed to mention on here) would be my contact and that I could call at any time to speak to him.  This has not happened and a supervisor has not returned my phone call as requested either.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never even loved into their sight. I never used any of their services. They are a scam and a rip off. I want my $99 refunded. They called me and scammed me over the phone. I think they should not allowed to be in business.
Regards,
[redacted]

When her account was created on March 12, 2014 [redacted] explicitly accepted our terms-of-service by checking both green boxes [redacted], prior to submitting her information. On March 21, 2014 @ 3:10 PM PST [redacted] spoke to a Climber.com Representative and agreed to...

purchase a professional resume and cover letter package with a pre-paid 6 membership.  In return for making a 6 month commitment to the network, Clients who purchase a resume plus a pre-paid package receive a discounted membership and a discount on the cost to create their new resume and cover letter.   Once [redacted] agree to purchase a professional resume and cover letter package with a pre-paid 6 month membership (on March 21, 2014 @ 3:10 PM PST), the terms-of-service were emailed to her at [redacted] and a duplicate copy was sent to her via Climber.com's internal messaging system as a courtesy [redacted] which includes terms-of-service with a time and date stamp).
 In her Revdex.com complaint [redacted] stated she cancelled her account March 24, 2014 @ 12:40 AM PST. However, she did not actually cancel her account until March 24, 2014 @ 9:40AM PST.
[redacted] contacted client services via phone on March 24, 2014 @ 9:35 AM PST to request cancellation of climber.com as well as the refund on her resume package. Her reason stated on the client services voicemail was “she had other pending charges going through her account.”  A Climber.com Client Services Representative returned her call and left her a message on March 24, 2014 @ 10:10 AM PST.
Once we did not hear back from [redacted], a Client Services Representative followed up with an email At 4:32 PM on March 24, 2014 to let her know that per the terms-of-service Climber.com does not refund any amount of prepaid services nor do we offer refunds on the resume packages. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service and fees for our professional resume writing service are non-refundable.
  
Based on our terms of service and for the reasons previously outlined, [redacted]s will not be issued a refund.

[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where she paid up-front for 3 months service to...

receive a discounted price, on August 21, 2015 @ 1:00 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the network.[redacted] contacted client services via email on August 25, 2015 to request a refund. She was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership. Account was cancelled August 25, 2015. 
Aug 25, 2015 09:44AM - Climber - Account Suspended [redacted] called client services again on September 17, 2015 requesting a refund, at which time our Client Services Representative reiterated the terms of service and the refund policy as it pertains to pre-paid membership.As it stands [redacted] account has been cancelled and no future charges will incur.
Based on our Terms of Service (outlined below), which [redacted] expressly agreed to when she created her Climber.com account, we will not be issuing her a refund
 
Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Mr. [redacted] signed up for Climber Premier online June 28, 2015 @ 4:14PM and...

cancelled his account online on July 3, 2015. However, no refund was requested. 
 
Jun 28, 2015 04:14PM - CC - Internal Payment Receipt
Jul 03, 2015 09:51PM - Climber - Account Suspended [redacted]
 
Mr. [redacted] signed up for a monthly membership again with one of our representatives over the phone on August 4, 2015. He then cancelled his account again, same day and requested a refund on that account. We voided the same day charge.
 
Aug 04, 2015 10:29AM - Note by [redacted] Login Password: [redacted].
Aug 04, 2015 10:29AM - Climber - Account Suspended [redacted] 
 
A Climber.com Client Services Representative spoke with Mr. [redacted] August 4, 2015 2:47 pm PST and informed him that he was outside of the 30 Day Satisfaction Guaranteed period on the first account creation date & as such would not be eligible for a refund.
In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr. [redacted] would have had to cancel his Climber Premier account on or before July 28, 2015 and request a refund from Climber.com's Client Services Department no later July 28, 2015. Mr. [redacted] contacted Climber.com’s Client Services Department and made a refund request on August 4, 2015; which exceeded the Climber.com Guarantee Period by 7 days. 
Had Mr. [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before July 28, 2015; we would have gladly refunded his money under our Satisfaction Guarantee. Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The bottom line is I never received a check in the mail that [redacted] , phone number [redacted], had left me a voice mail which I still have, stating that a refund of $39.99 has been issued out to you and that it will take 2 to 5 business days to receive it.... she said this on March 15 and the check was issued on March 14, 2016.... And that the check would be signed by [redacted].... IT IS NOW MAY 11TH AND I STILL HAVE NOT RECEIVED MY REFUND! THIS IS ABSURD! MY NEXT STEP IF THIS DOESN'T GET RESOLVED WILL BE TO CONTACT ALL THE MEDIA AND NEWSPAPERS AND LET THEM KNOW ABOUT CLIMBER.COM AND HOW THEY ARE EXTREMELY UNRELIABLE AND NOT GOOD ON THEIR WORD!
Regards,
[redacted]

Ms. [redacted] purchased a professional resume and cover letter
package online on June 2, 2014 where she received the terms of service in
writing;
href="http://www.climber.com/terms_of_use">http://www.climber.com/terms_of_us...⇄ /> A Project Manager was assigned to her on June 4, 2014, at which time Ms [redacted]
was informed of our proprietary four-step process.  Ms. [redacted] completed
the resume questionnaire on June 5, 2014, at which time her documents were
submitted to a certified professional resume writer with over 10 years resume
writing experience. A first draft was received from the Writer and presented to
the Client on June 9, 2014 and several edits were continued for the next 2
weeks.
When the Project Manager originally spoke with Ms.
[redacted] regarding our proprietary four-step process, she was informed that the
content from her resume questionnaire, previous resume and cover letter would
be used to create her new resume and cover letter. The role of the Project
Manager is to assist and offers guidance to the client throughout this process,
while ensuring that the correct information is provided to the Writer.
Climber.com offers a very customized approach to the
resume re-writing service and we stand by our product. The service Ms. [redacted]
paid for has been rendered and  no refund will be issued.
 Climber.com Terms of Use
 
Cancelation Policy
Cancel within the first
30 days – Satisfaction Guarantee
We are here to help and
happy your tried our service. Follow these simple instructions to receive a
full 30 Day refund. First cancel your Climber Premier in one of two ways; 1)
Calling ###-###-#### or 2) Sending an email to [email protected]
within the first 30 days of service. Please be sure to request a refund, simply
canceling your account will not trigger an automatic refund. Refunds will be
processed the same day or next business day..
The Customer may send a
cancel/refund request by fax to ###-###-####, attn: Client Services or by
mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request
is acceptable.
After 30 days all sales
are final. Limit one 30-day risk-free trial per customer.
Cancelation Procedure:
At any point a member
may cancel his or her account online, by calling ###-###-#### or email to
[email protected]. Your billing will stop the same that day that you
cancel online and Climber.com will honor phone and email messages on the day
they are received even though it might be after business hours. If you
experience billing problems please reach out to us at ###-###-####.
Incentivized Signups
Climber.com does not
offer refunds under the 30-day Satisfaction Guarantee to users who have been
incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups
include, but are not limited to: Members of websites who receive fees, points,
or other rewards for joining Climber Premier.
Cancel after 30 days and
you won't be charged again
Once you cancel you
won't be charged again, but you are responsible for whatever charges have
already been incurred for the current billing period. For example, if your
billing cycle is on the 18th of every month, and you cancel on the 24th, you'll
still have to pay for the current month, but you won't be charged again after
that. In order to treat everyone equally, no exceptions will be made. What is
the policy for refunds requested after 30 days? If you or Climber.com cancel
your account at any time after the first 30 days, Climber.com will discontinue
charging your credit card for your monthly service fee or otherwise cease
assessing charges under your direct billing arrangement, but will not refund
any amounts for the current or previous months of service. In addition,
Climber.com will not refund any amount of prepaid service. For example, if you
purchased twelve (12) months of prepaid service and cancel your account after
three (3) months, there will be no refund of any amount to you on your account.
There is no grace period
on service renewals. There are no prorated refunds for mid-term cancellations.
After 30 days all sales are final.
What is Climber.com's
cancellation policy for recurring billing products?
The customer may cancel
their recurring billing subscription product at any time.
If customers request a
cancellation for their recurring billing product no future rebills will be
charged to their account. Keep in mind, a cancellation will not generate an
automatic refund - it will only stop any future rebills. Please call
###-###-#### for any billing questions.
If a customer requests a
refund, the money for the requested transaction may be refunded back to the
customer per the Climber.com refund policy. If the refund is for a recurring
billing product, and the Customer is in the Trial period then the refund policy
allows for the most recent payment to be returned. A refund on a recurring
billing product will also result in an automatic cancellation.
Policy Changes
We reserves the right to
modify this Refund Policy at its discretion, or against any customer it
believes is abusing this policy. Any such revision or change will be binding
and effective immediately following the posting of the revised Refund Policy on
the Climber.com websites.
You agree to
periodically review our websites, including the current version of our Refund
Policy. Our refund policy is made available on our websites. It is your
obligation to review our refund policy for any such revisions.