Climber.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business posts conflicting refund policies. I cancelled within HOURS of subscribing (I had previously subscribed for a few months earlier without incident). Please find attached all documentation on this incident. I have never dealt with a company that would expect you to pay for 3 months of service when you didn't use any of it and cancelled within hours. If you review the FAQ I attached, it states "If you cancel your PAID account within the first 30 days..." you would be refunded. According to their verbiage, prepaid accounts would not be refunded. Anyone who pays them (1 month or 12) is prepaying! I would imagine by their reasoning no one should qualify for a refund. 
 
Again, I was a customer for a matter of hours...
Regards,
[redacted]

Mr. [redacted] signed up for a pre-paid program and does not
qualify for a refund. Therefore, he will not be issued a refund at this time.

Since Mr. [redacted] pre paid for the 3 month membership he
is not eligible for a refund nor will we be issuing a refund on the account.

>Ms. [redacted] signed up for Climber Premier on August 14, 2012 @ 3:22PM and
>cancelled her account on August 18, 2014 @ 2:27 PST
 
>Ms. [redacted] contacted Climber.com¹s Client Services Department via email
>and asked about a...

cancellation on August 18, 2014. A Climber.com Client
>Services Representative responded via email with cancellation number.
 
>Ms [redacted] contacted Climber.com¹s Client Services Department and made a
>refund request on October 20, 2014; which exceeded the Climber.com
>Guarantee Period by 62 days.
 
Climber.com does not offer a "Free Trial." Climber.com offers a "30-day
Satisfaction Guarantee."
>  
>
>In order to receive a refund, per the Climber.com Terms of Use
>(highlighted below) which her expressly agreed to when her account was
>created; Ms. [redacted] would have had to cancel her Climber Premier account
>on or before September 12, 2014 AND REQUEST A REFUND from Climber.com's
>Client Services Department no later than September 12, 2014.
 
> 
> 
>Ms [redacted] contacted Climber.com¹s Client Services Department and made a
>refund request on October 20, 2014; which exceeded the Climber.com
>Guarantee Period by 62 days.
 
> 
> 
>Had Ms. [redacted] cancelled her Climber Premier account and requested a
>refund from Climber.com's Client Services Department on or before
>September 12, 2014; we would have gladly refunded her money under our
>Satisfaction Guarantee.
 
> 
> 
>Since she does not meet the aforementioned criteria, for the reasons
>previously outlined a refund will not be issued.
>
>Climber.com Terms of Use
> 
>Cancelation Policy
>
>Cancel within the first 30 days ­ Satisfaction Guarantee
>We are here to help and happy your tried our service. Follow these simple
>instructions to receive a full 30 Day refund. First cancel your Climber
>Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an
>email to [email protected] within the first 30 days of service.
>Please be sure to request a refund, simply canceling your account will
>not trigger an automatic refund. Refunds will be processed the same day
>or next business day..
>The Customer may send a cancel/refund request by fax to ###-###-####,
>attn: Client Services or by mail [redacted] San Diego, CA
>92101. No other form of refund request is acceptable.
>
>After 30 days all sales are final. Limit one 30-day risk-free trial per
>customer.
>
>Cancelation Procedure:
>At any point a member may cancel his or her account online, by calling
>###-###-#### or email to [email protected]. Your billing will
>stop the same that day that you cancel online and Climber.com will honor
>phone and email messages on the day they are received even though it
>might be after business hours. If you experience billing problems please
>reach out to us at ###-###-####.
>Incentivized Signups
>Climber.com does not offer refunds under the 30-day Satisfaction
>Guarantee to users who have been incentivized to sign-up for Climber
>Premier. Examples of Incentivized Sign-Ups include, but are not limited
>to: Members of websites who receive fees, points, or other rewards for
>joining Climber Premier.
>
>Cancel after 30 days and you won't be charged again
>Once you cancel you won't be charged again, but you are responsible for
>whatever charges have already been incurred for the current billing
>period. For example, if your billing cycle is on the 18th of every month,
>and you cancel on the 24th, you'll still have to pay for the current
>month, but you won't be charged again after that. In order to treat
>everyone equally, no exceptions will be made. What is the policy for
>refunds requested after 30 days? If you or Climber.com cancel your
>account at any time after the first 30 days, Climber.com will discontinue
>charging your credit card for your monthly service fee or otherwise cease
>assessing charges under your direct billing arrangement, but will not
>refund any amounts for the current or previous months of service. In
>addition, Climber.com will not refund any amount of prepaid service. For
>example, if you purchased twelve (12) months of prepaid service and
>cancel your account after three (3) months, there will be no refund of
>any amount to you on your account.
>
>There is no grace period on service renewals. There are no prorated
>refunds for mid-term cancellations. After 30 days all sales are final.
>
>What is Climber.com's cancellation policy for recurring billing products?
>The customer may cancel their recurring billing subscription product at
>any time.
>
>If customers request a cancellation for their recurring billing product
>no future rebills will be charged to their account. Keep in mind, a
>cancellation will not generate an automatic refund - it will only stop
>any future rebills. Please call ###-###-#### for any billing questions.
>
>If a customer requests a refund, the money for the requested transaction
>may be refunded back to the customer per the Climber.com refund policy.
>If the refund is for a recurring billing product, and the Customer is in
>the Trial period then the refund policy allows for the most recent
>payment to be returned. A refund on a recurring billing product will also
>result in an automatic cancellation.
>
>Policy Changes
>We reserves the right to modify this Refund Policy at its discretion, or
>against any customer it believes is abusing this policy. Any such
>revision or change will be binding and effective immediately following
>the posting of the revised Refund Policy on the Climber.com websites.
>
>You agree to periodically review our websites, including the current
>version of our Refund Policy. Our refund policy is made available on our
>websites. It is your obligation to review our refund policy for any such
>revisions.

Once again [redacted] is mistaken. Her account was created on March 12, 2014, but HER MEMBERSHIP START DATE is 3/21/14 (see attached [redacted]) which is taken directly from our CRM which automatically time/date stamps all activity associated with the account).  Climber.com Representatives DO NOT ever click or check boxes to accept the terms-of-service for a client. The client must accept the term-of-service when they initially create their online account and it is the client's responsibility to read the terms-of-service and accept or decline when they sign up for our website.  Our representative, simply reminded [redacted]  to "look and read your Terms and Conditions" which are emailed to the customer and were sent to her via Climber.com's internal messaging system as a courtesy. 
Per our previous voicemails & emails sent to the customer, we are NOT trying to keep her money without providing her the service she paid for.  We would be more than happy to complete the resume + cover letter process for the client; she simply has to notify us that she is ready to move forward with the resume writing process and we will reactivate her account.  That being said, we feel none of the information she has presented voids her initial acceptance of out terms-of-service and she is not entitled to a refund and one will not be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not sure what else you can do however, I would like to keep this complaint on file so when others complain which will happen, this complaint will be available to augment their complaints.
Regards,
[redacted]

Since May 2016 I have tried unsuccessfully to cancel this trial offer subscription costing me $279.93 with no luck. I have called, filled out their cancellation request forms and called the 1-800 number only to be dumped into a voicemail system with no reply. Today I called and the agent hung up on me. The service itself is highly suspect as I never saw any job openings that were worth a look and only received ad upon ad clogging up my junk mail. It borders on being a scam service.

Per our terms of service this customer's account has been cancelled and a refund has been issued (within the 30 day money back guarantee period). We have emailed her confirmation of cancellation/refund. For her reference the account was 
rgb(247, 233, 233);">- Canceled on Jan 08, 2015 07:37AM, Cancel Confirmation #: [redacted]We now consider this matter closed.

Ms. [redacted] signed up for Climber Premier (RISK free 30 day money back guarantee) on February 28, 2015 @5:35PM and cancelled her account online, April 4, 2015 @ 6:30AM PST (Apr 04, 2015 06:30AM - Climber Cancel Confirm.)  
 
Ms. [redacted] contacted Climber.com’s Client...

Services Department and asked about a refund on April 13, 2015. A Climber.com Client Services Representative spoke with Ms. [redacted] @ 1:40 PM PST and informed her that she was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.
Client asked for her account to be to reinstated in order to complete the paid month, Client's account was reactivated and as a courtesy her membership was extended by 5 days with a new billing date of to May 4, 2015. Client was informed that her account will remain active until she cancels it and that moving forward she will be continue to be charged on 4th of each month until she cancels her service.
Cancellation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancellation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Sales person misinformed me of resume service cost my account was charged $599 instead of $5.99. It has been two weeks with no resolution after messages and emails. They have given me a client services number to call that never picks up. Zero customer service or care. The product itself is OK but this issue is extremely disappointing and further tigheting financial difficulties for my family sense I was laid off.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Previous correspondence Clearly indicated levels of difficulty with contacting responsible staff in the Climber.com offices to comply with ridiculous separate request for refund at time of cancellation of 'service', to/ about which said entity still has not responded. The complaint stands, and the refund should be immediately processed.
Regards,
* [redacted]

Perfect Scam! Do not give them any of your hard earned money. They are picking on people during the trying times of looking for a job. They have obtained my resume without my permission which is a violation of privacy. When I called them, they hung up and refused to answer the phone. Then I get a call from 800-374-9588 and a very rude person talked with me and said that I did not know what I was talking about.

Mr. [redacted] signed up for Climber Premier online on May 19, 2016 @3:22PM and cancelled his account August 24, 2016
arial; background-color: rgb(255, 255, 255);">May 19, 2016 11:24AM - CC - Internal Payment Receipt
Aug 24, 2016 10:07AM - Climber - Account Suspended
8062134036
 
Climber.com Client Services Representative informed him that he was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund. In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr. [redacted] would have had to cancel his Climber Premier account on or before June 18, 2016 and request a refund from Climber.com's Client Services Department no later than June 18, 2016
Mr. [redacted] contacted Climber.com’s Client Services Department and made a refund request on August 24, 2016; which exceeded the Climber.com Guarantee Period by 67 days. Had Mr. [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before June 18, 2016; we would have gladly refunded his money under our Satisfaction Guarantee.
 
Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.
 
Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted], [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

We have reviewed this complaint and determined per our terms of use, which she expressly agreed to when she created her account and for the reasons previously stated in our correspondence with the Revdex.com, Ms. [redacted] is not entitled to a refund and no refund will be issued. We consider this matter closed.

[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to...

receive a discounted price, on October 9, 2014 @ 1:04 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a three month commitment to the network.[redacted] contacted client services via email November 3, 2014 to request a refund. He was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Based on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund
Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Consumer has not submitted any "new information" substantiating her claims that she is entitled to a refund, other than her opinion & repeated demands for said a refund; all of which have been denied. No refund shall be issued, as customer is not eligible for a refund for the reasons outlined in our previous responses.

Before you sign up with Climber make sure you check out the people who are reviewing your resume. I went on Linkdin to see if the person I was in contact with was on the site. I found this person and saw that they had no experience in resume analysis. This person worked in various clerical positions and then started to work for climber.
I don't believe that Climbr hires professional resume analyst,

This Company is a FRAUD. I paid for a one-time service with my Credit Card, but to my surprise they continue deducting my money every month for no reason until I discovered after three months.
I called them several times to stop the unauthorized deductions but no response from this company . Not until I changed my credit card when they stop making illegal monthly deduction.
Please, My advice is never make any bussines with this company, is set up just to defraud innocent people