Thank you for the opportunity to review this consumer’s situation
I spoke with Ms*** regarding the issue with her GE refrigeratorWe currently have a GE Factory Service technician scheduled to inspect/repair the unit on Friday, October 8, *** between 8-12NThis date/time has been
confirmed by Ms***GE has also offered the telephone number to our *** *** *** ***, should she need to file any personal injury or property damage claim
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After three months, I finally did receive the check this week. Whether it clears remains to be seen. I should have filed this complaint months ago when I did not receive my refund after they had the dehumidifier for six weeks (I was told that my refund check takes six weeks after they receive the unit). I was told the check was mailed out on September 2nd. If this is the case, why was it dated September 17th? This is a shady business and other consumers need to know. The only reason I received the check dated September 17th was that I called numerous times and spoke to management. I also advised I would contact the Revdex.com and file a criminal complaint. Very poor customer service. This has been going on since June and it is almost October
Regards,
*** ***
Thank you for the opportunity to review this consumer’s situation
I spoke with Mr*** regarding the issues with his GE dishwasherGE has advised him that we will be replacing the unit under the manufacturer’s warrantyI have advised him that the order has been
processed
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
10/22/
Thank you for the opportunity to review this consumer's case. Please be advised that GE has ordered the parts necessary to finish out the repair and will be setting up a no charge service call on the seven year old unit when they arrive
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response *** entered is not accurateWe scheduled a 2nd service repair for October 16thMy husband took the day off of work for this appointmentGE cancelled this appointment and did not ever notify us of thisWhen we spoke to *** later that day, she informed us that it was cancelled and that she would find out why and call us backWe did not hear from her again until the following Tuesday, October 21stI then scheduled a 3rd appointment for October 24th and had to take yet another day off of work to accomodate thisWe never did get an explanation as to why the 2nd appointment was cancelled
Thank-you for the opportunity to review this consumer’s situation
Mr*** informed our local technician that the dishwasher in question is in the process of being replaced by his dealer
Please contact me if there are any other questions or if I may be of further
assistance
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of replacing the dishwasher in question. The first shipped arrived damaged and it has been reordered
Please contact me if there are any other questions or if I may be of
further assistance
Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE washer
I agreed to give her a check in the amount of $to cover some of her laundry fees along with a one-year extention on her warranty
(beyond the one-year manufacturer's warranty)
She has accepted this as a fair resolution to her complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
*** Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
my issue is that if you have a manufacture warrant on a product and the cost of the new product is more than the old you have to refund customer full amount for new model
I had to argue to get a check b/c I do not want to buy another GE product due to bad service
I was orginally told to get my check I had to buy a new more expensive model and submit a request to get my money back
you need to stand by your product and warrenty the item
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
*** *** ***
Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE laundry set
Although we warrant servicing our appliances, we have agreed to buy the unit back from her at a prorated cost
Mrs*** has
accepted this as a fair and reasonable resolution to her complaint. I will be in touch with her regarding pick up of the unit and the check delivery
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of reimbursing the purchase price of the microwave and at the same time picking it up from the consumer’s home
Please contact me if there are any other questions or if I may be of further assistance
***Thank you for the opportunity to review this consumer's case
Please be advise that we have been in touch with Ms*** and scheduled a service call for a technician to look at the unit on 1010/**
As a gesture of goodwill, this call will be at no charge to the
consumer.
Thank you,
*** ***
Thank-you for the opportunity to review this consumer’s situation
GE has declined to replace the dishwasher in question. GE has offered to service the dishwasher per the terms of the new product warranty. There have been no repair attempts on this unit
Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation
I have spoken with Ms*** and apologized for the trouble she's had with her GE dishwasher as well as GE service.
I offered a different company *** *** ***)to come out for repair, but their appointments are
only Mon, Tues, Wed, and Friday in her area. There is no Saturday service available. I have scheduled her for the secondary appointment she had requested, October 31st from 8-
I've also mailed out parts prior to the service call in hopes that this can be repaired in one visit.
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
Regards,
*** ***
GE Appliances agreed to bring me a new dryer but I'm still waiting to receive itI will accept when the new dryer is installed and the faulty one is removed
Thank you
*** ***
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE Cooktop.
Although cosmetic issues are not covered under the warranty period, I have agreed to send him the part at no charge and
have asked him to pay labor charges and trip charge. Additionally, we've offered to give him a25% discount off the labor price. He is asking for an estimate of this repair.
I told him that although we don't quote repairs via phone, I would see if there was any way we could provide a ball park figure so he can make he decision to move forward with the repair or not
I have also asked Mr*** to not use any harsh chemicals on the cooking surface and to follow the cooking surface cleaning instructions which can be found in the use and care booklet
I will contact him as soon as I hear back from the service manager for his area
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I don't consider this complaint resolved not even with a technician coming to try and fix the washer because he may not fix the problem but I am willing to let him try to fix it but I really do believe this washing machine is a lemon and not even the technician can fix that unless GE completely gives me a new washer with a hand wash cycle of equal or more price and no extra expenses
The dishwasher is covered by manufacturers warrantyIt was purchased March 20,***
Thank you for the opportunity to review this consumer’s situation
I spoke with Ms*** regarding the issue with her GE refrigeratorWe currently have a GE Factory Service technician scheduled to inspect/repair the unit on Friday, October 8, *** between 8-12NThis date/time has been
confirmed by Ms***GE has also offered the telephone number to our *** *** *** ***, should she need to file any personal injury or property damage claim
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After three months, I finally did receive the check this week. Whether it clears remains to be seen. I should have filed this complaint months ago when I did not receive my refund after they had the dehumidifier for six weeks (I was told that my refund check takes six weeks after they receive the unit). I was told the check was mailed out on September 2nd. If this is the case, why was it dated September 17th? This is a shady business and other consumers need to know. The only reason I received the check dated September 17th was that I called numerous times and spoke to management. I also advised I would contact the Revdex.com and file a criminal complaint. Very poor customer service. This has been going on since June and it is almost October
Regards,
*** ***
Thank you for the opportunity to review this consumer’s situation
I spoke with Mr*** regarding the issues with his GE dishwasherGE has advised him that we will be replacing the unit under the manufacturer’s warrantyI have advised him that the order has been
processed
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
10/22/
Thank you for the opportunity to review this consumer's case. Please be advised that GE has ordered the parts necessary to finish out the repair and will be setting up a no charge service call on the seven year old unit when they arrive
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response *** entered is not accurateWe scheduled a 2nd service repair for October 16thMy husband took the day off of work for this appointmentGE cancelled this appointment and did not ever notify us of thisWhen we spoke to *** later that day, she informed us that it was cancelled and that she would find out why and call us backWe did not hear from her again until the following Tuesday, October 21stI then scheduled a 3rd appointment for October 24th and had to take yet another day off of work to accomodate thisWe never did get an explanation as to why the 2nd appointment was cancelled
We have offered to prorate this consumer into a new microwave
Thank-you for the opportunity to review this consumer’s situation
Mr*** informed our local technician that the dishwasher in question is in the process of being replaced by his dealer
Please contact me if there are any other questions or if I may be of further
assistance
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of replacing the dishwasher in question. The first shipped arrived damaged and it has been reordered
Please contact me if there are any other questions or if I may be of
further assistance
Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE washer
I agreed to give her a check in the amount of $to cover some of her laundry fees along with a one-year extention on her warranty
(beyond the one-year manufacturer's warranty)
She has accepted this as a fair resolution to her complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
*** Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
my issue is that if you have a manufacture warrant on a product and the cost of the new product is more than the old you have to refund customer full amount for new model
I had to argue to get a check b/c I do not want to buy another GE product due to bad service
I was orginally told to get my check I had to buy a new more expensive model and submit a request to get my money back
you need to stand by your product and warrenty the item
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
*** *** ***
Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE laundry set
Although we warrant servicing our appliances, we have agreed to buy the unit back from her at a prorated cost
Mrs*** has
accepted this as a fair and reasonable resolution to her complaint. I will be in touch with her regarding pick up of the unit and the check delivery
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of reimbursing the purchase price of the microwave and at the same time picking it up from the consumer’s home
Please contact me if there are any other questions or if I may be of further assistance
***Thank you for the opportunity to review this consumer's case
Please be advise that we have been in touch with Ms*** and scheduled a service call for a technician to look at the unit on 1010/**
As a gesture of goodwill, this call will be at no charge to the
consumer.
Thank you,
*** ***
Thank-you for the opportunity to review this consumer’s situation
GE has declined to replace the dishwasher in question. GE has offered to service the dishwasher per the terms of the new product warranty. There have been no repair attempts on this unit
Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation
I have spoken with Ms*** and apologized for the trouble she's had with her GE dishwasher as well as GE service.
I offered a different company *** *** ***)to come out for repair, but their appointments are
only Mon, Tues, Wed, and Friday in her area. There is no Saturday service available. I have scheduled her for the secondary appointment she had requested, October 31st from 8-
I've also mailed out parts prior to the service call in hopes that this can be repaired in one visit.
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
Regards,
*** ***
GE Appliances agreed to bring me a new dryer but I'm still waiting to receive itI will accept when the new dryer is installed and the faulty one is removed
Thank you
*** ***
Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his GE Cooktop.
Although cosmetic issues are not covered under the warranty period, I have agreed to send him the part at no charge and
have asked him to pay labor charges and trip charge. Additionally, we've offered to give him a25% discount off the labor price. He is asking for an estimate of this repair.
I told him that although we don't quote repairs via phone, I would see if there was any way we could provide a ball park figure so he can make he decision to move forward with the repair or not
I have also asked Mr*** to not use any harsh chemicals on the cooking surface and to follow the cooking surface cleaning instructions which can be found in the use and care booklet
I will contact him as soon as I hear back from the service manager for his area
Please contact me if you have any further questions or concerns
Sincerely,
*** ***
Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I don't consider this complaint resolved not even with a technician coming to try and fix the washer because he may not fix the problem but I am willing to let him try to fix it but I really do believe this washing machine is a lemon and not even the technician can fix that unless GE completely gives me a new washer with a hand wash cycle of equal or more price and no extra expenses