Thank you for the opportunity to review this consumer’s situation
I spoke with Ms*** and advised her that GE would be buying the refrigerator backGE has requested she send us a copy of the purchase receipt, the serial sticker off the unit, and the plug to the cordOnce we receive
this from her we will issue her a buyback check for the purchase amount and she will be responsible for the disposal of the unit
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
We have been told by*** that they will take it backThey are going to return it and give us a refundBut we do want a receipt when it's picked upThey have been very helpful from there corporate office
***Thank you for the opportunity to review this consumer's case. Please be advised that we have reached out to MrFlynn and offered a replacement dishwasher.
Please advise if you have any further questions
*** *** ***
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved *** *** was very nice
Regards,
*** ***
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of replacing the wall oven in question
Please contact me if there are any other questions or if I may be of further assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
*** ***
Thank-you for the opportunity to review this consumer’s situation
GE offered to replace the refrigerator in question on a prorated basis on 9/15/**. This offer has not been accepted
Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation
I have been in touch with Mrs*** and apologized for the frustrations she's had with her GE washing machine
I've communicated with the servicer that the issue she is having still remains. They tried calling her
to schedule a second service appointment but when I spoke with Mrs*** on 10/23, she hadn't called the servicer back yet to arrange a follow up visit
I will send an update after the repair.
Sincerely,
*** ***
Program Manager
Thank-you for the opportunity to review this consumer’s situation.
The [redacted]’s reported to GE Consumer Relations that a service technician did come to the home.
It was also reported that they have sold the home so no longer own the dishwasher in question.
Please...
contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation.
I spoke with Mr. [redacted] regarding the issue with his GE range and microwave. GE has advised him that both units are over three years old and out of warranty. As a gesture of goodwill GE has agreed to waive all charges to...
repair Mr. [redacted]’s GE range at this time and have also agreed to waive the home/trip diagnosis fee for the microwave but have advised him that he will be responsible for all parts and labor to repair the microwave. Mr. [redacted] is scheduled with GE Factory Service for November 21, 2014 between 1-5:00.
Please contact me if there are any other questions or if I may be of further assistance.
11/19/14
Thank you for the opportunity to review this consumer's case. Please be advised that GE has replaced the range for the family and it was reported that the new unit is working just fine.
We are sorry for the issues with the first unit.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation.
I spoke with Ms. [redacted] regarding the issues with her GE refrigerator. GE has advised her that a replacement for the upgraded refrigerator she requested has been processed at no additional charge. GE has also assisted her with...
a dorm size refrigerator as well as an inconvenience allowance to assist until the new unit has been delivered.
Please contact me if there are any other questions or if I may be of further assistance.
10/22/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have been in touch with Ms. [redacted] and offered a brand new replacement refrigerator. We await her decision at this time. Should it be accepted, GE would arrange for delivery...
of the new unit and mandatory haul-away of the old unit.
Regards,
[redacted]
10/22/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have reached Mrs. [redacted] to discuss the concern.
We are sending a service technician at no charge on 10/28/14 to take a current look at the unit.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
Ms. [redacted] was offered a prorated replacement of the refrigerator in question on 9/15/** with the offer being available for her to accept through 10/15/**. She would have selected the model of her choice and...
would have paid 30% of the GE website MSRP plus tax plus a $75.00 delivery, installation and scrapping charge
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Please contact [redacted].com. She will be your contact. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have sent the receipt, sticker from the fridge and the cord by FedEx today. You should receive it by Wednesday. The tracking number is [redacted].
Again I appreciate your help and the positive resolution.
Sincere Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation
I spoke with Ms*** and advised her that GE would be buying the refrigerator backGE has requested she send us a copy of the purchase receipt, the serial sticker off the unit, and the plug to the cordOnce we receive
this from her we will issue her a buyback check for the purchase amount and she will be responsible for the disposal of the unit
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
We have been told by*** that they will take it backThey are going to return it and give us a refundBut we do want a receipt when it's picked upThey have been very helpful from there corporate office
***Thank you for the opportunity to review this consumer's case. Please be advised that we have reached out to MrFlynn and offered a replacement dishwasher.
Please advise if you have any further questions
*** *** ***
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved *** *** was very nice
Regards,
*** ***
Thank-you for the opportunity to review this consumer’s situation
GE is in the process of replacing the wall oven in question
Please contact me if there are any other questions or if I may be of further assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
*** ***
Thank-you for the opportunity to review this consumer’s situation
GE offered to replace the refrigerator in question on a prorated basis on 9/15/**. This offer has not been accepted
Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation
I have been in touch with Mrs*** and apologized for the frustrations she's had with her GE washing machine
I've communicated with the servicer that the issue she is having still remains. They tried calling her
to schedule a second service appointment but when I spoke with Mrs*** on 10/23, she hadn't called the servicer back yet to arrange a follow up visit
I will send an update after the repair.
Sincerely,
*** ***
Program Manager
Thank-you for the opportunity to review this consumer’s situation.
The [redacted]’s reported to GE Consumer Relations that a service technician did come to the home.
It was also reported that they have sold the home so no longer own the dishwasher in question.
Please...
contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation.
I spoke with Mr. [redacted] regarding the issue with his GE range and microwave. GE has advised him that both units are over three years old and out of warranty. As a gesture of goodwill GE has agreed to waive all charges to...
repair Mr. [redacted]’s GE range at this time and have also agreed to waive the home/trip diagnosis fee for the microwave but have advised him that he will be responsible for all parts and labor to repair the microwave. Mr. [redacted] is scheduled with GE Factory Service for November 21, 2014 between 1-5:00.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
11/19/14
Thank you for the opportunity to review this consumer's case. Please be advised that GE has replaced the range for the family and it was reported that the new unit is working just fine.
We are sorry for the issues with the first unit.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation.
I spoke with Ms. [redacted] regarding the issues with her GE refrigerator. GE has advised her that a replacement for the upgraded refrigerator she requested has been processed at no additional charge. GE has also assisted her with...
a dorm size refrigerator as well as an inconvenience allowance to assist until the new unit has been delivered.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
10/22/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have been in touch with Ms. [redacted] and offered a brand new replacement refrigerator. We await her decision at this time. Should it be accepted, GE would arrange for delivery...
of the new unit and mandatory haul-away of the old unit.
Regards,
[redacted]
We have agreed to reverse the service charges in question for this consumer.
10/22/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have reached Mrs. [redacted] to discuss the concern.
We are sending a service technician at no charge on 10/28/14 to take a current look at the unit.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
Ms. [redacted] was offered a prorated replacement of the refrigerator in question on 9/15/** with the offer being available for her to accept through 10/15/**. She would have selected the model of her choice and...
would have paid 30% of the GE website MSRP plus tax plus a $75.00 delivery, installation and scrapping charge
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Please contact [redacted].com. She will be your contact. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have sent the receipt, sticker from the fridge and the cord by FedEx today. You should receive it by Wednesday. The tracking number is [redacted].
Again I appreciate your help and the positive resolution.
Sincere Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE is sending a replacement griddle and two knobs to Ms. [redacted] on a no charge basis.
Please contact me if there are any other questions or if I may be of further assistance.