Thank you for the opportunity to review this consumer’s situation.
I have tried to reach Mr. [redacted] on two occasions (11/18 & 11/19) and unfortunately have been unable to do so. I have had to leave a voice message both times. I am happy to discuss his concerns further and he is welcome...
to give me a return call at his convenience at ###-###-#### (8-5:00 EST) should he wish to do so. At this time Mr. [redacted] is scheduled for service with GE Factory Service on November 21, 2014 between 1-5:00pm. Unfortunately, we do not have any sooner service in his area at this time.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation.
GE has been advised by the manufacturer of the product that announced the recall that Ms. [redacted]’s check was mailed out on September 17, [redacted] check #[redacted]. She should receive it in a few days if she hasn’t...
already received it.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation.
Ms. [redacted] has been approved for a dryer exchange which was processed on order number:[redacted] on 10/17. She should receive her new dryer in exchange for her old one within the next 3-5 business days.
Please contact me...
if you have any further questions or concerns. I can be reached directly at ###-###-#### anytime between 8am - 2pm EST.
Sincerely,
[redacted]
Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The refrigerator needs to be replaced. I am fearful that other shelves will explode! in addition, the ice drawer has not worked and the remedy for addressing the problem (shut down the refrigerator - completely - for 48 hours) does not solve the problem. In fact - I have a none working appliance for which I paid almost $6000. I acquired the appliance in 2013 - surely a high end refrigerator has a life span of over 1 year.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I agreed to accept their "offer" and asked for the part only and I would arrange my own installation. They refused. The "offer" simply masks their cost by charging an installation fee so that there is no cost to them.
I am simply asking them to honor their warranty AND I have even graciously offered to absorb the installation costs myself.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The company has delivered and installed new dryer. I am satisfied with the action.
Thank you so much for your assistance in the resolution.
Sincerely,
[redacted]
11/13/14
We reviewed this case and service history and found that the customer was overnighted the parts needed to repair the unit and they were delivered the day after his initial call to GE for service. The technician we have in the area was booked up for two weeks and while we did...
have other options available the customer advised us he could wait. During the time that he was waiting for service he called us multiple times with different stories. We were advised that he had a friend fix the unit using the parts we sent but that didn’t repair the problem. During this time we attempted several times to set up service for him but he chose to replace the unit with a non GE product.
Thank you,
[redacted]
Water Account CCC
GE Innovations Team
11/6/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have been in touch with Ms. [redacted] to advise that a software update is being developed but is not available yet. We provided her with a temporary way to get the unit to operate as desired....
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE Profile Refrigerator.
We sent him $75 as a good will gesture and also provided the phone number to [redacted] Insurance for any personal or property...
damage claims.
I followed up with him today in regards to the most recent repair on **/7. He has informed me that the unit is now fixed and working fine.
Please contact me if you have any further questions or concerns. I can be reached directly at [redacted]
Sincerely,
[redacted]
Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted] has a one-year repair warranty on her range. Her range was repaired on April 7, 2017 by a GE Factory Service technician. As a gesture of goodwill GE has sent Ms. [redacted] a 6 month letter...
of commitment for an additional six months of functional repairs. Please contact me if there are any other questions or if I may be of further assistance.
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I spoke with representative and he told me all he can do for me is send the knobs and the griddle. If this stove was new, it must have been a defective one. I received the knobs and they don't fit. I have a power boil on my stove. I am totally dissatisfy with this product.
The GE Serviceman completely exchanged the interior of the upper portion of my wall oven with new parts and the appliance works again. I am satisfied with the results of the repair. I am not satisfied with GE's customer service, their lackluster response nor their lack of concern for the complete breakdown of an expensive appliance. GE threw up their hands, and my appliance was fixed only from the due diligence of [redacted], the retail store who sold me the appliance. If you could forward this to GE I would appreciate it.
I will purchase from [redacted] again, I am now a more informed consumer that extended warranties are not what I thought them to be, and I will not purchase a GE Profile appliance again.
[redacted]
Thank you for the opportunity to review this consumer’s case. Please be advised that GE has been in contact with Mr. [redacted] in early October. We have offered to cover the cost of the parts (cooktop) for any return service call that is set up for same. Mr. [redacted],...
however, would be responsible for labor charges associated with this repair. The technician advised me that the spot on the cooktop looks to be a stain which was unable to be removed.
Please advise if you have any further questions. This offer expired 10/30/** but as a gesture of goodwill, can be extended through 11/19/**. If accepted, I can be contacted at [redacted]. Please note that I will be out of the office for the holiday from 11/20/** - 12/1/**.
10/3/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have set up one-time, no-charge return service call on this unit. This is being offered in the spirit of consumer satisfaction.
Please advise if you have any further questions.
Regards,...
Thank-you for the opportunity to review this consumer's situation.
GE Consumer Relations had issued Ms. [redacted] an extension of no charge service coverage through 4/21/15 in the event that the issue recurs.
Please contact me if there are any other questions or if I may be of further...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has corrected the issue appropriately and we consider this issue closed.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation.
I have tried to reach Mr. [redacted] on two occasions (11/18 & 11/19) and unfortunately have been unable to do so. I have had to leave a voice message both times. I am happy to discuss his concerns further and he is welcome...
to give me a return call at his convenience at ###-###-#### (8-5:00 EST) should he wish to do so. At this time Mr. [redacted] is scheduled for service with GE Factory Service on November 21, 2014 between 1-5:00pm. Unfortunately, we do not have any sooner service in his area at this time.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer’s situation.
GE has been advised by the manufacturer of the product that announced the recall that Ms. [redacted]’s check was mailed out on September 17, [redacted] check #[redacted]. She should receive it in a few days if she hasn’t...
already received it.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation.
Ms. [redacted] has been approved for a dryer exchange which was processed on order number:[redacted] on 10/17. She should receive her new dryer in exchange for her old one within the next 3-5 business days.
Please contact me...
if you have any further questions or concerns. I can be reached directly at ###-###-#### anytime between 8am - 2pm EST.
Sincerely,
[redacted]
Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The refrigerator needs to be replaced. I am fearful that other shelves will explode! in addition, the ice drawer has not worked and the remedy for addressing the problem (shut down the refrigerator - completely - for 48 hours) does not solve the problem. In fact - I have a none working appliance for which I paid almost $6000. I acquired the appliance in 2013 - surely a high end refrigerator has a life span of over 1 year.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I agreed to accept their "offer" and asked for the part only and I would arrange my own installation. They refused. The "offer" simply masks their cost by charging an installation fee so that there is no cost to them.
I am simply asking them to honor their warranty AND I have even graciously offered to absorb the installation costs myself.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The company has delivered and installed new dryer. I am satisfied with the action.
Thank you so much for your assistance in the resolution.
Sincerely,
[redacted]
11/13/14
We reviewed this case and service history and found that the customer was overnighted the parts needed to repair the unit and they were delivered the day after his initial call to GE for service. The technician we have in the area was booked up for two weeks and while we did...
have other options available the customer advised us he could wait. During the time that he was waiting for service he called us multiple times with different stories. We were advised that he had a friend fix the unit using the parts we sent but that didn’t repair the problem. During this time we attempted several times to set up service for him but he chose to replace the unit with a non GE product.
Thank you,
[redacted]
Water Account CCC
GE Innovations Team
11/6/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have been in touch with Ms. [redacted] to advise that a software update is being developed but is not available yet. We provided her with a temporary way to get the unit to operate as desired....
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE Profile Refrigerator.
We sent him $75 as a good will gesture and also provided the phone number to [redacted] Insurance for any personal or property...
damage claims.
I followed up with him today in regards to the most recent repair on **/7. He has informed me that the unit is now fixed and working fine.
Please contact me if you have any further questions or concerns. I can be reached directly at [redacted]
Sincerely,
[redacted]
Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted] has a one-year repair warranty on her range. Her range was repaired on April 7, 2017 by a GE Factory Service technician. As a gesture of goodwill GE has sent Ms. [redacted] a 6 month letter...
of commitment for an additional six months of functional repairs. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation.
The [redacted] continued to work with GE Consumer Relations. They have been issued a check in the amount of $124.00 as resolution of this concern.
Please contact me if there are any other questions or...
if I may be of further assistance.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I spoke with representative and he told me all he can do for me is send the knobs and the griddle. If this stove was new, it must have been a defective one. I received the knobs and they don't fit. I have a power boil on my stove. I am totally dissatisfy with this product.
The GE Serviceman completely exchanged the interior of the upper portion of my wall oven with new parts and the appliance works again. I am satisfied with the results of the repair. I am not satisfied with GE's customer service, their lackluster response nor their lack of concern for the complete breakdown of an expensive appliance. GE threw up their hands, and my appliance was fixed only from the due diligence of [redacted], the retail store who sold me the appliance. If you could forward this to GE I would appreciate it.
I will purchase from [redacted] again, I am now a more informed consumer that extended warranties are not what I thought them to be, and I will not purchase a GE Profile appliance again.
Everything is working fine now consumer will call me directly if that changes.
%
[redacted]
Thank you for the opportunity to review this consumer’s case. Please be advised that GE has been in contact with Mr. [redacted] in early October. We have offered to cover the cost of the parts (cooktop) for any return service call that is set up for same. Mr. [redacted],...
however, would be responsible for labor charges associated with this repair. The technician advised me that the spot on the cooktop looks to be a stain which was unable to be removed.
Please advise if you have any further questions. This offer expired 10/30/** but as a gesture of goodwill, can be extended through 11/19/**. If accepted, I can be contacted at [redacted]. Please note that I will be out of the office for the holiday from 11/20/** - 12/1/**.
Sincerely,
[redacted]
10/3/14
Thank you for the opportunity to review this consumer's case. Please be advised that we have set up one-time, no-charge return service call on this unit. This is being offered in the spirit of consumer satisfaction.
Please advise if you have any further questions.
Regards,...
[redacted]
We have completed warranty repair on this consumer's washer.
Thank-you for the opportunity to review this consumer's situation.
GE Consumer Relations had issued Ms. [redacted] an extension of no charge service coverage through 4/21/15 in the event that the issue recurs.
Please contact me if there are any other questions or if I may be of further...
assistance.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has corrected the issue appropriately and we consider this issue closed.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
The dishwasher in question has been repaired.
Please contact me if there are any other questions or if I may be of further assistance.