Coinbase, Inc

Revdex.com:
It took a little while but the issue was resolved
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted]
Thanks for reaching out! We have disabled the associated account. We will make sure your financials are not used going forward on our platform. Please keep in mind that in order to verify your bank account in our system someone would have required access to your bank login...

credentials. With this in mind, I recommend immediately changing your bank password and notifying your bank that there may be potentially fraudulent transactions for your account.
Coinbase provides bitcoin and digital currency services. We are frequently targeted by identity thieves due to the irrevocable nature of digital currencies. We truly appreciate your report, this helps keep our business safe from thieves.

Complaint: [redacted]I am rejecting this response because: I have around $50,000 in coins your GDAX exchange, and you have blocked my access to those coins.  All I am asking is for you to return the coins to me.  I am not asking for restoration of services.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
My only options are to Accept or Reject the response.  In their response, the merchant has asked for more time to respond.  I am OK with allowing them a little more time to respond, but I do not want to "Accept" this as a final response and close the case.  At this time, there has been no resolution to my complaint, but I not mind waiting a little longer for a resolution.  
 
Sincerely,[redacted]

Hello Mr. [redacted],
First I would like to sincerely apologize for our delay in resolving your support request! One of our team members just followed up with you in support case #[redacted]. If you have any further questions regarding this, please feel free to reply directly to the support ticket and...

we are more than happy to assist. Thank you for your time and patience!

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can.  A member of our compliance team has concluded the review of your account, and we have...

removed all restrictions. Should you require further assistance, please don't hesitate to reach out directly to Case No. [redacted]. Thank you!

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about the delay in the review process. We can confirm that your business is in the queue to be reviewed. Our compliance team will reach out to you in Case No. [redacted] as soon as they have an update. Thank you for your continued patience.

Hi again,
 
As our agent pointed in out in Mr. [redacted] open ticket, "Your account was set to the state of New York as I previously described. Your account did not have ETH enable at that time because of this. ETH buys and sells were not possible on your account at that time. Since that time you verified your NJ ID, you can now place ETH purchases and sells."
 
I hope that answer the question for you. Please let us know if you have any other questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Ms. [redacted]
Thank you for writing in. We're sorry to hear about the temporary restriction to your Coinbase account after your recent vacation to Iran. As a US corporation, Coinbase must follow and act in accordance with established federal guidelines set by the United States Department of the...

Treasury. Your account is currently in the queue to be reviewed. We will respond to you in Case No. [redacted] as soon as the review has been completed. Thank you so much for your continued patience.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Your Case No. [redacted] has been escalated to one of our GDAX specialists. In the meantime, we request...

that you provide more details and information on how you sent the Litecoins to your Coinbase wallet. Further, the blockchain link you sent over does not show any transaction. Please provide the requested information by replying to Case No. [redacted] so that we can investigate further. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the trouble you are experiencing. After looking into your claims, we were unable to substantiate any of them. We don't see any holds on your account, or your funds. The 30 BTC you transferred to GDAX was processed in a timely fashion...

on 7/21. It appears that you withdrew 2 BTC from GDAX on 7/26, also a successful transaction. We'd be more than happy to further investigate if this isn't what you are seeing on your end. Thank you for using Coinbase!

Complaint: [redacted]I am rejecting this response because:
 
I already inform coinbase that I did not initiate this transaction. can they provide a proof where this BTC is transferred? I was keep repeating them that I did not purchased and send
to some unknown address.
 
Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. It appears that your support ticket was responded to on 7/7/17 in Case No. [redacted]. As our support agent has explained, we are unable to respond to your password reset request unless you write into us with the email address associated with your Coinbase...

account. We take account security very seriously, and unfortunately, cannot make an exception for something as serious as a password reset. Thank you for your understanding.

Complaint: [redacted]
I am rejecting this response because:They did issue a credit for the amount that they stole during the flash crash on the 21st, that is correct. However this complaint is not about that specific issue. They put a hold on my USD trading funds and I was not made aware of that before I put more USD into my trading account after selling 30 ETH coins. Because they froze my account, I was unable to trade and buy ETH coins back, which then cost me a total of $1500 as I would have then proceeded to hold the ETH till the price hit over 300 a coin, which they can see I sold off the rest of my ETH at $316 when they gave back the stolen ETH from another incident. The only reason I sold off 30 ETH at $267 a coin was to buy back the 30 ETH at under 260 a coin, which would have netted me over $200 profit in just a few minutes. They should have records showing I tried setting a buy order asap after selling the 30ETH but couldn't. THAT is when I found out they were freezing my USD trading account. I then calculated, that they froze my account over a $9 FEE. $9 fee doesn't constitute holding over $8000 in USD. They now owe me $1500. They could have owed me nothing if they would have responded asap after the error, but instead they have clearly chosen to ignore any tweets, facebook posts, emails, calls, and more!.  
Sincerely,
[redacted]

Hi Mr. [redacted],
We see that you have yet to follow our suggestions in getting new verification amounts to verify your checking account. We also haven't received a response to our email from 11/18. We are committed to working with you to get this resolved. Please respond to Case No. [redacted], and let us know if you are having issues deleting and re-adding your bank account details. Thank you!

Complaint: [redacted]I am rejecting this response because:
It is still not resolved. It is getting to the point that I'm suspecting fraud and feel the next step is law enforcement. Sincerely,[redacted]

Hi Mr[redacted],
Thanks for writing in. We're sorry to hear that buys are currently restricted on your account. This may be related to a recent chargeback on your account. Please rest assured that your case is in the queue to be reviewed by our fraud team. Once the review has been completed, they...

will reach out directly to you in Case No. [redacted]. Thank you for your patience!

Hello Mr. [redacted], I am sorry for the recent troubles with your account and also the delay in a customer support agent getting back to you in a timely manner.We were able to eventually contact you in case [redacted]. We found the error that was causing the bitcoin to not show properly in your...

account and corrected it. We also raised your account for review for another team and they will review it as soon as possible. If you have any further questions, please feel free to reach out to us via email and we will look into the matter further. Here is the last email that was sent from Coinbase: Hello,I apologize for the delay in responding to your email. We have had a high volume of emails and we are making our way through them as fast as we can.I have fixed the error of the bitcoin not correctly showing in your BTC wallet. It is now displaying the correct amount. You can log in to see for yourself.Also, I've taken a look at your account and it appears that you are not currently eligible to create a purchase order. This restriction may have been applied in error.I've just escalated your case to our subject experts who will be completing a review of your purchasing eligibility shortly.You will receive a notification email if we're able to restore your purchasing ability. Please note that while these reviews are typically completed within 2 business days, it can sometimes take longer depending on our current case volume.For security reasons, Coinbase cannot guarantee eligibility for every account.Again, sorry for the late reply and for the difficulty you have been having with this process.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much.  They FINALLY fixed my account.  You guys are GREAT!!!Sent from my iPhone
Sincerely, [redacted]