Coinbase, Inc

Revdex.com:
It took a little while but the issue was resolved
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can.  A member of our compliance team has concluded the review of your account, and we have...

removed all restrictions. Should you require further assistance, please don't hesitate to reach out directly to Case No. [redacted]. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi I talk with someone already  I want to cancel the complain  becouse they fix it thank youSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi there,Thanks for reaching out to Coinbase support. We have been working with Mr. [redacted] via internal support case #[redacted] In this case Mr. [redacted] reported that his Coinbase account was access unauthorized by a phone repair shop person and is now missing the funds from his account. We have...

been waiting for him to provide us with more information such as the police report we requested for him to file in regard to this, but he has not provided it. Once we have that police report along with the answer to the additional questions that we have asked him we will be able to move forward with helping him resolve this issue. We hope that answers the question, please let us know if you have an additional questions

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about the delay in the review process. We can confirm that your business is in the queue to be reviewed. Our compliance team will reach out to you in Case No. [redacted] as soon as they have an update. Thank you for your continued patience.

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the trouble you are experiencing. After looking into your claims, we were unable to substantiate any of them. We don't see any holds on your account, or your funds. The 30 BTC you transferred to GDAX was processed in a timely fashion...

on 7/21. It appears that you withdrew 2 BTC from GDAX on 7/26, also a successful transaction. We'd be more than happy to further investigate if this isn't what you are seeing on your end. Thank you for using Coinbase!

Hi again,
 
As our agent pointed in out in Mr. [redacted] open ticket, "Your account was set to the state of New York as I previously described. Your account did not have ETH enable at that time because of this. ETH buys and sells were not possible on your account at that time. Since that time you verified your NJ ID, you can now place ETH purchases and sells."
 
I hope that answer the question for you. Please let us know if you have any other questions.

Complaint: [redacted]I am rejecting this response because:
My only options are to Accept or Reject the response.  In their response, the merchant has asked for more time to respond.  I am OK with allowing them a little more time to respond, but I do not want to "Accept" this as a final response and close the case.  At this time, there has been no resolution to my complaint, but I not mind waiting a little longer for a resolution.  
 
Sincerely,[redacted]

Hi Ms. [redacted]
Thank you for writing in. We're sorry to hear about the temporary restriction to your Coinbase account after your recent vacation to Iran. As a US corporation, Coinbase must follow and act in accordance with established federal guidelines set by the United States Department of the...

Treasury. Your account is currently in the queue to be reviewed. We will respond to you in Case No. [redacted] as soon as the review has been completed. Thank you so much for your continued patience.

Complaint: [redacted]I am rejecting this response because:
 
I already inform coinbase that I did not initiate this transaction. can they provide a proof where this BTC is transferred? I was keep repeating them that I did not purchased and send
to some unknown address.
 
Sincerely,[redacted]

Hello Mr. [redacted]
 
I am sorry for the recent troubles with your account. We did contact you about your account in case [redacted]. In that case, we could find no evidence of any trade execution not performing as it should. There was no downtime of the trading engine, and orders look like they...

were processed correctly.
We have asked for more information to help find more evidence of the issues you are talking about. We sent a link in the most recent email where you can provide that information.
I am sorry for any confusion with your GDAX account.

Mr. [redacted] was contacted about his account in case: [redacted]. We were making our way through a back log of emails and by the time we got to his email, the buy had completed in our system. We also sent him a credit for the difference between the amount he attempted to buy initially and what was...

credited to his account. Here are some of the emails that were sent to him
 
Hi there,
Thank you so much for your patience on this matter. I'm pleased to report that this issue has now been resolved. The Buy order has been completed, and the BTC is now available in your Coinbase account.
I apologize again for any inconvenience this may have caused. You should not encounter this problem again, but if you do run into any further issues or have any questions, please let us know.
 
And 
Hi there,
Thank you so much for your patience on this matter. I'm pleased to report that this issue has now been resolved. The Buy order has been completed, and the BTC is now available in your Coinbase account.
I apologize again for any inconvenience this may have caused. You should not encounter this problem again, but if you do run into any further issues or have any questions, please let us know.

Hello Mr. [redacted],We would like to start by apologizing for the delay in our response to your support inquiry! We are taking steps to scale up as quickly as we can to deal with the amazing growth we have encountered over the past few months. We definitely understand the need for a quick response...

when it comes to questions about financial transactions, and we appreciate your patience. After review of the transfer in question, it appears that it was sent as an overnight or next day ACH transfer, which we unfortunately do not support.  You will need to contact your bank to have them initiate a recall of this transfer. One of our team members has followed up with you in support case #[redacted] If you have any more questions or concerns, please reply directly to that case and we are more than happy to continue investigating. Thank you!

Hello Mr. [redacted],
 
I apologize for the delay in our response to your support request! We are working hard to scale up our support teams to match the amazing growth of the cryptocurrency market, and we definitely appreciate your patience. The bitcoin transaction you mention was completed and...

the bitcoin delivered to your wallet. It looks like there was a delay on this transaction as you mention, and if that was the case I would like to apologize! It appears that the transaction was completed shortly after you submitted this Revdex.com case, and I can see that you then sent the bitcoin from your account to an external address on June 26th, which you should see in your account history. As to the identity verification, the issue there is that your account is set to a country other than the one that issued your ID. One of our support team members has followed up with you in support case #[redacted]. If you are still having trouble with your ID verification, or have any further questions regarding this, please reply to that support case with details and we are happy to assist! Thank you for your time and patience!

Hi Mr. [redacted],
We sincerely apologize for the delay regarding this issue. We can confirm that your case has been escalated to our European payments team, and they are working hard with our banking partners to resolve this issue. As soon as they have an update, we will respond to you in Case No. [redacted].

Hello Mr. [redacted],After looking at your account, I am sorry but there is no way we can reinstate your account. Our primary goal is to make our platform safe and secure for our customers. Coinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our...

responsibility, we are legally obligated to implement regulatory compliance mechanisms.We have been in contact you with about your account in multiple cases. Also, it does look like a few of the emails there was some very abusive language which goes against our policy. We understand that situations regarding your account can be stressful, but we ask that you remain respectful during those times as that will be best for all parties involved.I am sorry for the troubles you had with your account, but at this time the only option would be to move forward with another exchange.

Hi there,
We have been in Contact with Ms. [redacted] via internal support case #[redacted]. As we explained to her in that case that our primary goal is to make our platform safe and secure for our customers. Coinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our...

responsibility, we are legally obligated to implement regulatory compliance mechanisms.
Unfortunately Coinbase can no longer able to support Ms. [redacted]'s Coinbase account as well as any other accounts she may have created. As stated in our User Agreement: https://www.coinbase.com/legal/user_agreement, we reserve the right to close account per our own best judgment, and we do not need to disclose the reasons for the closure. Please note, we have not blocked access to the balance currently in her Coinbase account; while we can no longer process brokerage orders via our banking relationship, she may still send your balance offsite to an external address. We hope that answers the question and please let us know if you need anything else.

Hi Mr. [redacted],
Thanks for writing in. After reviewing your support ticket, it sounds like you are trying to make a withdrawal from your account. It looks like a member of our support team is currently working with you to answer your questions about withdrawals. It does look like you have Paypal setup. You can sell your cryptocurrency into your Paypal account. You may also find helpful information here: [redacted]

Hi Mr[redacted], Thanks for writing in. Our platform does not currently support Paypal as a withdrawal method. Currently, you can sell your crypto directly into a verified Paypal account, but you will not be able to withdraw US dollars into a Paypal account. For more information, please visit...

[redacted]