Coinbase, Inc

Hi Mr. [redacted],
Thanks for writing in. We sincerely apologize for the delay in our response. We have been experiencing an incredibly higher than normal volume of support requests and we are responding as quickly we can. Our records show that your account has been unlocked, and that your issue has...

been resolved. Should you require further assistance, please visit [redacted]new to submit a new ticket. Please note that emails to [redacted] are no longer operational, and support requests must be submitted through the portal.

Hello Mr. [redacted], First we would like to start with an apology for the long wait on a reply from our support team! We have encountered an amazing surge of growth over the past few months, and are working hard to scale up our teams and systems to deal with the growth of the cryptocurrency...

market. We appreciate your patience regarding this! After review of your account, it seems that you were able to gain access using the account recovery tool. One of our support team members has followed up with you in support case #[redacted]. Please reply directly to that email if you have any further questions or concerns regarding this. Thank you!

Hi Ms. [redacted], We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Our records show that this bank wire was returned to your bank account on 6/29/17 due to a the fact that the sender's name did...

not match the name associated with your Coinbase account. If there's anything else at all we could do for you, please let us know.

Hi Mr. [redacted],
Thanks for writing in. A review of our systems show that your account was closed on August 28th. All funds must be withdrawn before an account closure can be completed. As such, there are $0 funds in your recently closed Coinbase account. If this is not what you are seeing on...

your end, would you mind responding with a screenshot by replying to Case No[redacted]? We would be more than happy to look into this for you. Thank you!

Complaint: [redacted]I am rejecting this response because: My registered email for my Coinbase account is [redacted]. Please look into it, sorry for the confusion. I have uploaded required documents jn multiple support tickets.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have reviewed the response made by coinbase the instructions given to get into my account still not working ii responded to Coinbase to [redacted] with the solution that will work for me .Coinbase already have my ID and bank Information on file I ask them to use this and aliow me into my Account with sms and my password .Co[nbase  is asking for my picture ID again but it is being unreadable by their systemSincerely, [redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello Mr. [redacted] We have the details of your wire transfer and we are looking into the matter further. We did contact you in case [redacted] to let you know we are looking into it.As soon as we have more information regarding your wire, we will be in touch.Again, I am sorry for the troubles with this wire, but we are working to get this resolved as quickly as possible.

Hi Mr. [redacted],
Thanks for writing in. It appears that you are currently in communication with our support team to resolve the issues surrounding two-factor authentication in Case No. [redacted]. Should you require further assistance, please don't hesitate to reach out directly to that email.

We contacted Ms. [redacted] about her account in case [redacted]. We had initially written to her asking a few questions and trying to gather some information on what she was running into. Here is the email that was sent months ago. Hi [redacted], sorry for the frustration this is causing.Your Coinbase...

account is linked to your [redacted] email address. Please attempt to access with that address, or start the password recovery process entering that address as the email address.If you are stuck, please let me know what exactly you are seeing in the screen and I'll be glad to help.Best regards. I checked out records and I didn't see any new emails from you so I apologize for any lack of communication. We have also recently contacted Ms. [redacted] recently so that we can try and come to a resolution. Here is the latest email that was sent: Hello [redacted],I saw your case on the Revdex.com and I wanted to reach out to you to see about coming to a resolution to this. We haven't heard from you since the last email we sent.I know you mentioned having trouble accessing your account and at this point you would simply like to sell your funds. I see two accounts for you with Coinbase. One under [redacted] and another [redacted]. Do you have access to either one of those accounts? If not, the best option is going to be to create a new account to have the funds transferred from one account to another. Since we would be transferring funds, we will need a copy of your ID uploaded to [redacted] to complete a balance transfer as bitcoin is an irrevocable currency. Please also verify the same phone and financials in the new account that you create. Once I have more information, I can move forward.I am sorry for any inconvenience this has caused.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We have restored full functionality to your account after our compliance review. We responded to...

you on 9/7. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hello Mr. [redacted]I am sorry for the trouble you had with your buy of 53.87 ETH. Unfortunately, orders can be canceled when they are pending in our system for a variety of reasons. You can also check the status of the transfer(s) here: www.[redacted]. And anytime this happens,...

we are unable to restart a buy. That is only something that can be done from your end. Again, I am sorry for the trouble you had with this buy.

Revdex.com,
 
Please close this complaint.  Coinbase, Inc. solved the issue.  It was my mistake.
 
 
Regards,
[redacted]

Hi Mr. **,
Thanks for writing in. A review of your account shows that you need to complete identity verification. Please visit[redacted] to complete this step and move your case forward. A member of our support team has already provided this information to you previously, but we have not seen you complete the verification process. You also indicated that you usually don't put your real birthday when inputting your information. Please note this may cause your identity verification to fail.

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about the missing bank wire. After further investigation, it appears that the funds were returned to you due to a name mismatch. We communicated this to you on 8/18 in Case No. [redacted]. Should you require further assistance, please don't...

hesitate to reach out directly to that email. Thank you!

To Coinbase, 
Please understand that I have wasted 30 hours on attempting to complete this transaction through your company, Coinbase. 
I was originally transferred $1022.86 into Coinbase from Bitcoin. Attempting to transfer these funds into my bank account through your website,...

mobile app, and customer service has been a nightmare. It seems like nobody cares to help me. 
In speaking with your customer service team, after awaiting for 2 hours 2 separate times, it was admitted to me that your company is severely understaffed, and not able to give good customer service. 
I am still attempting to transfer my original amount of funds of $1022.86 into my account. It has been 20 days. Their has been substantial gaps in decent customer service to my case, case # [redacted]. The 2 verification amounts of $.07 & $.07 have finally posted to my bank account. Upon realizing this, I was excited that this excruciating process would be completed. 
Unfortunately, when attempting to verify through Coinbase those 2 amounts, the continue button will not respond and proceed. 
I have never had this type of frustration with a company in my life. I am asking to please help me complete this process. 
[redacted]

Complaint: [redacted]I am rejecting this response because:
It remains unresolved. 
How much longer do I have to wait for my money?
Sincerely,MR [redacted]

Complaint: [redacted]I am rejecting this response because: This company took almost 2 weeks to reply to my initial email. The response they game me did not help me out at all. Attached is my bank statement showing (2) purchases from Coinbase for $233.98 on 3/6. I only received credit for 1 of these purchases. I will try to email them this screenshot also but I do not expect helpful response backSincerely,[redacted]

Queja: [redacted]
estoy rechazando esta respuesta porque: I am [redacted] daughter of [redacted], my mom is hospitalized because she has throat cancer (squamous cell carcinoma) I would like to know how I can help solve all this problem I am currently in Spain with my mother. I hope they can help solve this problem Thanks
Sinceramente,
[redacted]

Hi Mr. [redacted]
Thanks for writing in. We take account security very seriously, and are unable to discuss any account details with you unless you email us directly from the email address associated with your Coinbase account.