Coinbase, Inc

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We have restored full functionality to your account after our compliance review. We responded to...

you on 9/7. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hello Mr. [redacted]I am sorry for the trouble you had with your buy of 53.87 ETH. Unfortunately, orders can be canceled when they are pending in our system for a variety of reasons. You can also check the status of the transfer(s) here: www.[redacted]. And anytime this happens,...

we are unable to restart a buy. That is only something that can be done from your end. Again, I am sorry for the trouble you had with this buy.

Complaint: [redacted]I am rejecting this response because: My registered email for my Coinbase account is [redacted]. Please look into it, sorry for the confusion. I have uploaded required documents jn multiple support tickets.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have reviewed the response made by coinbase the instructions given to get into my account still not working ii responded to Coinbase to [redacted] with the solution that will work for me .Coinbase already have my ID and bank Information on file I ask them to use this and aliow me into my Account with sms and my password .Co[nbase  is asking for my picture ID again but it is being unreadable by their systemSincerely, [redacted]Sincerely,[redacted]

Hello Mr. [redacted] We have the details of your wire transfer and we are looking into the matter further. We did contact you in case [redacted] to let you know we are looking into it.As soon as we have more information regarding your wire, we will be in touch.Again, I am sorry for the troubles with this wire, but we are working to get this resolved as quickly as possible.

We contacted Ms. [redacted] about her account in case [redacted]. We had initially written to her asking a few questions and trying to gather some information on what she was running into. Here is the email that was sent months ago. Hi [redacted], sorry for the frustration this is causing.Your Coinbase...

account is linked to your [redacted] email address. Please attempt to access with that address, or start the password recovery process entering that address as the email address.If you are stuck, please let me know what exactly you are seeing in the screen and I'll be glad to help.Best regards. I checked out records and I didn't see any new emails from you so I apologize for any lack of communication. We have also recently contacted Ms. [redacted] recently so that we can try and come to a resolution. Here is the latest email that was sent: Hello [redacted],I saw your case on the Revdex.com and I wanted to reach out to you to see about coming to a resolution to this. We haven't heard from you since the last email we sent.I know you mentioned having trouble accessing your account and at this point you would simply like to sell your funds. I see two accounts for you with Coinbase. One under [redacted] and another [redacted]. Do you have access to either one of those accounts? If not, the best option is going to be to create a new account to have the funds transferred from one account to another. Since we would be transferring funds, we will need a copy of your ID uploaded to [redacted] to complete a balance transfer as bitcoin is an irrevocable currency. Please also verify the same phone and financials in the new account that you create. Once I have more information, I can move forward.I am sorry for any inconvenience this has caused.

Hi Mr. [redacted],
Thanks for writing in. A review of our systems show that your account was closed on August 28th. All funds must be withdrawn before an account closure can be completed. As such, there are $0 funds in your recently closed Coinbase account. If this is not what you are seeing on...

your end, would you mind responding with a screenshot by replying to Case No[redacted]? We would be more than happy to look into this for you. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello Mr. [redacted]
 
We had a delay in our ACH buys that effected the payout dates. It took another couple of business days for everything to process but looking into your account everything has completed and posted to your Coinbase account. I apologize for the delay. We did contact you...

about your account in case 1[redacted], but it took us a few days to get through the back log of cases to get back to you. Again my apologies on that. Here is what was said in the case:
 
Hi there,
Thank you for contacting Coinbase support.
Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy orders. As a result, our estimated clearing date for your recent buy order or deposit was not accurate.
Bank transfers normally take 3-5 business days to complete. We try and make that expected delivery estimate as accurate as possible, and are always looking to improve it. Rest assured that your transfer is safe and the funds should arrive within the next couple business days.
We process bank payments using ACH transfers. You can find more information via our support page: https://support.coinbase.com/customer/portal/articles/1392022-why-does-a-...⇄ /> Also note that Saturday and Sunday are not bank business days, so keep in mind that buy and sell orders, along with ACH bank deposits and withdrawals, do not process on the weekend and will also delay an order.
We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay.
Thanks for bearing with us as we grow with the digital currency community.
[redacted]Coinbase Support

Hi Mr. [redacted], Thanks for writing in. We're sorry to hear about the trouble verifying your credit card. It looks like a member of our support team has responded to your inquiry yesterday. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We sincerely apologize for the delay in our response. We have been experiencing an incredibly higher than normal volume of support requests and we are responding as quickly we can. Our records show that your account has been unlocked, and that your issue has...

been resolved. Should you require further assistance, please visit [redacted]new to submit a new ticket. Please note that emails to [redacted] are no longer operational, and support requests must be submitted through the portal.

Hi Mr. [redacted],
Thanks for writing in. It appears that you are currently in communication with our support team to resolve the issues surrounding two-factor authentication in Case No. [redacted]. Should you require further assistance, please don't hesitate to reach out directly to that email.

Hi Brandon,Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can.We've taken a look at the transaction you are writing in about. It does look like the transaction was...

successful and confirmed on the blockchain. For your reference, all transactions on the blockchain are publicly accessible. You can see your specific transaction here: [redacted]Bitcoin is a decentralized network that is not controlled by Coinbase. We simply broadcast your payment instructions to the network. Roughly every ten minutes, a new block is created and added to the blockchain through the mining process. Unfortunately, since transactions on the blockchain are irreversible, there is no remedy if the receiving address was entered incorrectly.If your vendor is denying that they received your payment, you can simply provide them with the above URL as proof that you sent.Please let me know if you have any additional questions or concerns.

Queja: [redacted]
estoy rechazando esta respuesta porque: I am [redacted] daughter of [redacted], my mom is hospitalized because she has throat cancer (squamous cell carcinoma) I would like to know how I can help solve all this problem I am currently in Spain with my mother. I hope they can help solve this problem Thanks
Sinceramente,
[redacted]

Complaint: [redacted]I am rejecting this response because: This company took almost 2 weeks to reply to my initial email. The response they game me did not help me out at all. Attached is my bank statement showing (2) purchases from Coinbase for $233.98 on 3/6. I only received credit for 1 of these purchases. I will try to email them this screenshot also but I do not expect helpful response backSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am still NOT able to sell any of my cryptocurrencies. Every single time I try this pops up~ "before you will be able to complete this sell, you must provide additional information at". I go to the link and my information is rejected. So stop telling me I can get into my account and sell. It was good enough to buy but now it's not good enough to sell????? Let me get into my account and sell!! I am not setting up anymore accounts! I just keep getting the run-around and you are not fixing the problem what so ever. Let me into my account so I can sell and put my money back into my account where it originated from!Sincerely,[redacted]

Hello Mr. [redacted], Sorry for the long wait on our response to your inquiry! We have encountered a huge amount of growth over the past few months, and we are taking many steps to scale up our teams so that we can meet our customer's expectations. We definitely appreciate your patience during this...

time. We are required for compliance reasons to restrict access to our platforms from certain countries. We have completed the review of your account activity, and the restrictions have been removed from your account. One of our team members has followed up with you in support case #[redacted]. Please reply to that email if you have any further questions regarding this issue. Thank you!

Hello Ms. [redacted]
First we would like to sincerely apologize for the delay in our support team's response! We know that having access to your funds in a locked out account is extremely important, and we are working hard to scale up our support teams during this phase of rapid growth. We definitely...

appreciate your patience! One of our support team members has initiated the review to move your funds to your new account, and another team member has followed up with you in support case #[redacted]. If you have any further questions regarding this, please reply to that support case and we are more than happy to assist. Once again we thank you for your time and your patience!

Complaint: [redacted]I am rejecting this response because:Date Sent: 7/6/2017 10:11:50 AMComplaint: [redacted]I am rejecting this response because I can not put in a purchase for 3 ETH because Coinbase has lowered my limits. How can I even put in an order for 3 ETH if you dropped my limit to $250 and each ETH is $270 give or take a few dollars?Sincerely,[redacted]Sincerely,[redacted]

Revdex.com,
 
Please close this complaint.  Coinbase, Inc. solved the issue.  It was my mistake.
 
 
Regards,
[redacted]