Coinbase, Inc

Hi Ms. [redacted]
Thanks for writing in. We're sorry to hear that your account was erroneously restricted due to the system flagging your account as a minor's account. We have since fixed the issue, and have responded to you in Case No. [redacted]. We apologize for any inconvenience this may have...

caused. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr[redacted],
Thanks for writing in. We're sorry to hear about the trouble withdrawing your funds. Your case has been reviewed by a specialist, and they were able to address the issue that was preventing you from verifying your bank account. Please respond to Case. No. [redacted] if you require further...

assistance. Once your account has been verified, you will be able to withdraw your Coinbase balance.

Complaint: [redacted]I am rejecting this response because:THis action to close my accounts was dine unfairly, I have followed all rules and giude lines. A reason to why account was closed has not been given because there is no reason. I feel discriminated against.Sincerely,[redacted]

Hi Mr. [redacted],
We can certainly understand how serious and unfortunate of a situation this is. The moment we were notified of the potential breach, our trust team immediately disabled your account. We also made sure no subsequent bank wires went through. At the time, Coinbase had no reason to distrust this activity as your 2-factor codes, passwords and email were used to confirm the transactions. The fact that the login occurred outside of the State of Washington is not unusual by itself as many of our users travel. A full and thorough investigation concluded that 2-factor security was not bypassed nor was Coinbase security breached in this situation. We understand that this is not a trivial loss, and we are committed to fully cooperate with all law enforcement investigations. Finally, we understand how frustrating it was not to be able to speak with someone over the phone at the time of this incident. We are working hard to build and scale a team that will hopefully also include phone support. Thank you.

Hi Mr. [redacted],
Thanks for letting us know that the wire has not been returned. We're really sorry for the inconvenience and delay. It looks like you've been in touch with [redacted] a member of our payments team. We responded to you in Case No. [redacted] letting you know that there was an issue in submitting the returned wire. Our payments team resubmitted it today. If the funds do not arrive back in your account within the next business day, please let us know.

Complaint: 1[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is on the way to being handled in a favorable manner. I have responded back to their email and am awaiting their reply. I requested they honor my purchase for 3 ETH at the market price I had originally put the order in for and am waiting for them to do that currently. I have also asked that my bank limits and credit card limits be restored to what they initially were: $2,500 (bank) and $150 (credit card).
Once these things are complete, then I will be able to say everything is resolved amicably and they have done a great job of making this right with me. A that point I will "ACCEPT BUSINESS RESPONSE"
Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. After reviewing your account, it looks like a member of our support team has resolved your issue on...

8/22. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because: I do not yet have a solution. Coinbase has indicated they are working on a solution, but this case is not yet resolved.Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in, and for your patience while we looked into this matter for you. Your account details show that you sold the BTC into your Coinbase USD wallet, and not your bank account. The funds were immediately deposited to your Coinbase USD wallet on 7/17 at 10:24 PDT....

You then made two subsequent purchases from your USD wallet. We've responded to your support ticket with the link to the specific transaction you're writing about. Please note that you can also access all of your transaction details in your account history, which can be found here: [redacted] If you have further questions about any of your other transactions, please don't hesitate to reach out to us. Thank you for using Coinbase!

Complaint: [redacted]I am rejecting this response because: No effort was made to contact me prior to the closing of my account. Additionally, the business has failed to inform me as to what terms of service I may have violated. This issue poses one of potential discrimination. Because Coinbase is unable to or unwilling to provide an analysis as to why my account was terminated, the issue of discrimination and account targetting based on that very discrimination, is a distinct possibility. If Coinbase would like to remove this as an outstanding and possible issue, this inference or conclusion might be unfounded. Because they have, also, failed to provide services as stipulated in the agreement they made and have made no decision to aid me in understand what (if any) violations were made, they are in possible breach of contract or agreement between parties.I am expecting, at the very least, an explanation of why my account was shut down. Ideally, though, I would prefer to also have my account reinstated. If the issues above are not addressed, I will have to seek further legal advice and counsel in this mater.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
From the CONSUMER:
Sent 7/29/2017 7:38:32 AM
Read by [redacted] on 7/30/2017 8:36:05 PM
Complaint: [redacted]I am rejecting this response because:
"More time" is no longer an acceptable response.  I am only asking for an answer to one question:  Why was my account closed?  I was originally told I would have an answer in 72 hours.  That was more than a month ago.  Outside of the Revdex.com process, I have not heard anything from the Vendor at all.
 
Sincerely,[redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have already followed the instructions provided by your customer service to the letter multiple times. No effect. Bank account always remains unverified no matter what I do. I suggested I could cash out through PayPal but I have not received a response. Sincerely,[redacted]

Hi Mr. [redacted],
I'm sorry to hear that your issue remains unresolved. We have not, however, heard from you since 7/7/17 since we last responded to your support case. Should you require further assistance, please don't hesitate to reach out directly to Case No. [redacted]. Thank you!

Hi, my business email associated...

with the account at coinbase is "[redacted]". Is this information suitable to continue in the complaint or do I have to create new complaint with the email associated with the coinbase account? I don´t want to waste more time.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This has nothing to do with the funds in my bank. I had and still have enough funds in this account for many more of these transactions so please don't try to say that I had insufficient funds. That just isn't the case. Not too mention the email I received said you canceled the order and that it wasn't due to insufficient funds. Please own up to this and make it right. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Coinbase is DISCRIMINATING against people and close accounts WITHOUT A GOOD REASON. This is definitely breaking the law. The SAME EXACT WAY , there was discrimination against women, and people or color and people with disabilities. My credit score is over 740, excellent, I am fully employed with a great job. They have ABSOLUTELY NO normal or legal reason to close my account
Sincerely,
[redacted]

Hello Mr. [redacted],
 
One of our support team members has been in contact with you most recently on July 3rd, 2017 in support case #[redacted]. We sincerely appreciate your patience while waiting on our reply! The wire in question is showing as completed and delivered to your bank, therefore we...

are unable to cancel it. However, we have received your response in support case #[redacted] indicating that your bank was unable to locate the wire. We are continuing our investigation into this transfer, and are more than happy to continue working with you until the issue is resolved. If you have any further information that may help us to investigate, or any other questions regarding this, please reply directly to support case #[redacted]. Thank you once again for your time and patience!

Hi Mr. [redacted],
Thanks for writing in. We're sorry for the delay in resolving this issue for you. A member of our compliance team responded to you in Case No. [redacted] on 8/23 resolving the issue you were having. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr. [redacted], Thanks for writing in. We're sorry to hear about the trouble verifying your credit card. It looks like a member of our support team has responded to your inquiry yesterday. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hello Mr. [redacted]
 
We had a delay in our ACH buys that effected the payout dates. It took another couple of business days for everything to process but looking into your account everything has completed and posted to your Coinbase account. I apologize for the delay. We did contact you...

about your account in case 1[redacted], but it took us a few days to get through the back log of cases to get back to you. Again my apologies on that. Here is what was said in the case:
 
Hi there,
Thank you for contacting Coinbase support.
Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy orders. As a result, our estimated clearing date for your recent buy order or deposit was not accurate.
Bank transfers normally take 3-5 business days to complete. We try and make that expected delivery estimate as accurate as possible, and are always looking to improve it. Rest assured that your transfer is safe and the funds should arrive within the next couple business days.
We process bank payments using ACH transfers. You can find more information via our support page: https://support.coinbase.com/customer/portal/articles/1392022-why-does-a-...⇄ /> Also note that Saturday and Sunday are not bank business days, so keep in mind that buy and sell orders, along with ACH bank deposits and withdrawals, do not process on the weekend and will also delay an order.
We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay.
Thanks for bearing with us as we grow with the digital currency community.
[redacted]Coinbase Support