Coinbase, Inc

Complaint: [redacted]I am rejecting this response because:
The issue was not resolved, not RESPONDED to by this company in a timely manner. Unacceptable. Either hire someone to field concerns or find another business.Sincerely,[redacted]

HI Mr. [redacted],
Thanks for writing in. We're sorry to hear about the restrictions on your account. It looks like a member of our support team has resolved your issue in Case No[redacted]. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hello Mr. [redacted], 
On June 11th, 2017, one of our support agents replied to you in support case #[redacted] Please respond to that support ticket and provide the requested information and we are happy to continue assisting. Thank you for your time and patience!

Hi there,
Unfortunately, we were unable to locate your account with the email address you've provided. For security reasons, we are unable to discuss the details of your account unless you write in with the email address associated with your Coinbase account.

Hi there,We have been working with Mr. [redacted] through case #[redacted] to help him recover access to his account. As we explained to Mr. [redacted], he needed to update his phone number with our 2-factor phone authentication partner Authy in order to update his phone number with Coinbase. While we...

understand that it can be frustrating to go through this process to update one’s phone number, we need to do this in order to ensure the account remains secure.I can see that Authy has updated Mr. [redacted] phone number and he has since been able to login to his account and access his funds. We apologize for any frustration this may have caused and please feel free to respond to ticket #[redacted] or reach out to us again at [redacted].com for additional information.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]. This coinbase is still giving me the run around. They say I use my money up. But I didn't teeth withdrawing made was thru my banking accounts. So this is where the scam begins. Well I sold my bitcoin I het the button and it said it was transferred to my checkbook no acvom that they had on file. They sent me a response saying to use my 104.84 up with withdraws and I didn't so I fuse I learn from this   This company is a scam and fruad

Hi Mr. [redacted], Thanks for writing in. We're sorry to hear about the delay in this SEPA transfer. It looks like this issue has been resolved by a member of our payments team, and the funds should have arrived into your bank account by now. Should you require further assistance, please don't hesitate to reach out directly to us in Case No. [redacted]. Thank you so much for your patience and understanding!

Hi Mr[redacted],
Thanks for writing in. Your account was disabled due to a prohibited use in violation of our terms of service. We do see that you still have 0.007 BTC in your account. While we are unable to offer our exchange services, these funds are not restricted. You may send your bitcoin to...

another wallet address at any time. Please let us know if you have any additional questions or concerns.

Hello Mr. [redacted], I am sorry for the trouble you had updating your phone number in the system. From the look of it, you were able to update your phone number through the phone change procedure. We also contacted you in case [redacted], but because we were working our way through the back long,...

you had already corrected the issue by the time we wrote back. Here is the email that was sent: Hello,I apologize for the delay in responding to your email. We have had a high volume of emails and we are making our way through them as fast as we can.From this end, it appears that you were able to update your phone number on your account and now have access. Do you require any help with anything else on your account?Again, sorry for the late reply and for the difficulty you have been having with this process.

Hi [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We've responded to you in Case No. [redacted] and require further information to remove the hold on your...

account.

Complaint:...

[redacted]I am rejecting this response because:There are 2 transactions I made 5/23/2017. One for 100 and the other for 200. A few days later two transactions were "pending" on counbase in the same amount. I sent an email to coinbase and they assured me that those transactions would not post. Both double charged transactions posted on 5/30/2016. Both of those transactions posted to my account but never showed up on the coinbase app. 
Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We're terribly sorry for the delay in this transfer. We understand how important it is to have these transactions processed in a timely manner. We have confirmed that your case has been assigned to one of our payment engineers, and they are working hard to...

resolve this as soon as they can. Once resolved, they will reach out directly to you in Case No. [redacted]. We really appreciate your patience and understanding.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that you attempted to add a bank account to your Coinbase account...

on 7/8/17. Please note that you will need to verify this bank account before any funds can be withdrawn into it. We take account security very seriously, and cannot move funds into an unverified bank account. Please verify this bank account to move forward. Should you need assistance, please respond to Case No. [redacted].

Complaint: [redacted]I am rejecting this response because:  I need a specific time period - how much longer can my account be enabled. I have been talking with my lawyer on this unacceptable service and I am about to file suit against Coinbase soon ; my lawyer said he was absolutly sure we would win. I have been patience enough. Because of my patience and tolerace on Coinable Support, I lost almost $5,000 already due to the disabled account made by you.
Again, please get my account enabled as soon as possible or provide a specific time period to get this resolved. It's better to settle before we go to court. Thanks!
Sincerely,[redacted]

We contacted Mr. [redacted] about his account in case [redacted]. We were back logged so it took us longer than anticipated to get back to him. When we looked at his account, it looks like all of the sells he was attempting did complete and are marked as such in our system. Here is the email he was...

sent:
 
Hello,
I apologize for the delay in responding to your email. We have had a high volume of emails and we are making our way through them as fast as we can.
From this end, it appears that your sells did complete and pay the funds out to your bank. Are you still running into any further trouble?
Again, sorry for the late reply and for the difficulty you have been having with this process.

Hi Mr. [redacted],
Thanks for writing in. Sorry to hear that the funds did not arrive on the date you expected. Coinbase generally makes your funds available in your account as soon as we receive payment. Since Coinbase partners with various payment service providers in different geographic...

regions, the timing will vary according to your location and payment method used. If you have a specific transaction you'd like us to look into for you, please respond to the emails we sent you 9/3, 9/5, & 9/7. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the continued frustration with this. We have provided a solution for you to create a new account and transfer the funds to the new account. Please respond to the email our support agent sent you today (Case No. [redacted]) if you would...

like to pursue that option. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so very much for all your help. Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. One of our specialists have completed account review, and have removed the flags to your account. Once...

you complete identity verification, your account will be full restored. We have reached out to you in Case No. [redacted] explaining how to complete identity verification. Thank you so much for your patience.