Coinbase, Inc

Hi Mr***,
Thank you for your interest in CoinbaseOur primary goal is to make our platform safe and secure for our customersCoinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our responsibility, we are legally obligated to implement regulatory
compliance mechanisms
We regret to inform you that we are no longer able to support your Coinbase account as well as any other accounts you may have created. Please note, we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address
There are a variety of factors which have been weighed in your case, and we unfortunately are unable to elaborate on our internal decision process. Please know that we do not make these decisions lightly, and do regret losing you as a customer

Hello Mr***, It appears that the wire was potentially sent as an overnight ACH, which we do not supportSorry for the confusion! One of our team members replied in support case #*** on June 21st, 2017, with information on how to reclaim the transferPlease follow up with that support
ticket so we can continue assistingThank you for your time!

Hello Mr***, I am sorry but there is no option to reinstate your Coinbase accountThe only option is to move forward with another exchange.We wish you the best in future endeavors

Complaint: ***I am rejecting this response because:
Date Sent: 7/31/6:33:PM
Complaint: ***I am rejecting this response because:
I'm unable to respond to the support ticketI need an account to do soI'm also unable to contact your support staff directly via emailYou should have explained in detail why you were disabling my account at the time of (or preferably prior to) closure.Sincerely,*** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:it shouldn't take this dang long to review. Sincerely,*** ***

Hi Mr***,
We responded to you in Case No*** on 7/19/but have not heard back from youShould you require further assistance, please don't hesitate to reach out directly to that email

Hi Ms***,
We're sorry to hear that you'd like to close your accountSince you still have funds in your ETH wallet, you'll need to remove those funds first before you can close your accountYou can either convert those funds to USD and then withdraw it into your bank account, or you can use the blockchain to move your funds offsitePlease respond to Case No* *** if you still need help, or feel free to call our customer support line at ** *** *** if you need help with this processThank you!

Complaint: ***I am rejecting this response because:
You claim that the funds were returned, but it has been days and the funds have not shown upWire transfers only take a matter of hours, and ACH transfers take only five daysSpecifically, reverse wires are very fast, same day, often near real timeWhich means that although you claim that the funds have been returned, they clearly have not.
I am requesting documentation or proof that the funds have been issued back to meIf the funds do not arrive back in my account by the end of this week, I will have no other choice but to take the next step of initiating a legal case through the court system.
Sincerely,*** ***

Hi Mr***,
Thanks for writing inOur compliance team has reviewed your account and have disabled your account for violations of our terms of servicePlease note that we have not restricted your funds, and you should still be able to login to withdraw your fundsWe're sorry we're unable to
provide you any additional details in this public forum regarding the reason for account closure

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11758427, and find that this resolution is satisfactory to meSincerely, *** ***

Hello Mr***, We sincerely apologize for the trouble with your account, and the long delay in our response to your support request! We are taking steps to scale up our teams and processes to keep up with the amazing growth of the cryptocurrency world, and we definitely appreciate your time
and pat**nce! On May 24th, 2017, there were three buy orders totaling $2,USD in your account, and the ACH transfers from your bank for these orders were later reversed with the message (RPayment Stopped)The funds from these orders had already been delivered to your Coinbase account, so this caused a restriction on your account until the reversed orders are correctedHowever, it appears that you have attempted to place another charge for these reversed orders, and for some reason these new charges have not completedOne of our support team members is investigating why the new charges are still pending, and has repl**d to you in support case #***If you have any further questions or concerns regarding this, or are encountering other problems in your account besides this, please feel free to reply to that support case with further detailsThank you!

Initial Business Response /* (1000, 5, 2016/01/07) */
Hi there,
Mr*** unfortunately violated our user agreement and is no long elegable to use our platform for buying or selling bitcoinHere is a copy of the notice he was sent:
"Thank you for your interest in CoinbaseOur primary goal
is to make bitcoin safe and secure for our customersCoinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of achieving this goal, we are legally obligated to implement regulatory compliance mechanisms
After careful manual review, it has been determined that your account has been involved in one or more violations of our User AgreementYou can review the Coinbase User Agreement here: https://www.coinbase.com/legal/user_agreement
We regret to inform you that we are no longer able to support your Coinbase accountUnfortunately, this decision is not subject to appeal; we are unable to reinstate accounts in violation of our User Agreement
Please note that we have not blocked access to the bitcoin balance currently in your Coinbase account; while we can no longer process bitcoin brokerage orders via our banking relationship, you may still send your bitcoin balance offsite to an external bitcoin addressThis external bitcoin address can be associated with an alternative bitcoin wallet that you control (https://bitcoin.org/en/choose-your-wallet)
Thank you for your interest in our servicesWe wish you the best of luck in your future endeavors
Respectfully,
Coinbase
Compliance Team"
As stated above, Mr*** may still send his bitcoin balance offsite to an external bitcoin address, but he will not be able to sell the bitcoin he has to his bank account
Please let us know if you have further questions
Sincerely,
***
Coinbase Core Support Manager

Hello MrSan ***,
I can see you reported unauthorized activity on your Coinbase account in support case #*** It looks like the investigation is completed and your account is now accessibleThank you for your time and patiencePlease reply to the support ticket referenced above if
you have any further questions regarding this

Complaint: ***I am rejecting this response because:
Please fix it as soon as possibleIt's the 12th day now for me while others were stuck since May 23rd with no fix whatsoeverFrustrating.
Sincerely,** *** ***

Hi Mr***
Thanks for sending these inWe sent you an email in Case No*** on 9/with a link to securely upload these filesPlease respond to that email once the document has been uploaded

Hello Mr***
I am sorry for the troubles you had with our systemSince your account was flagged it ended up canceling some of the transactions that were startedIt is not uncommon for the transaction to go partially through and then be reversedIn cases like this, the funds are
always returned to the customer as soon as possibleWe did respond to the question(s) on your account in case ***I am sorry for the delay we had in getting back to youWe sometimes work through a back log of emails and it can take a while to get back to our customersHere is what was said in the case:
Following up.By now the funds should be returned to your bank account.We can not "re-start" any past purchasesWe can only start new purchases at the going market rate.I see that you recently made a purchase for ETH. I can reimburse the fees we charged for this transaction after it completes (I can not reimburse on a pending transaction)
Reply to this email after the purchase completes and I will be happy to reimburse $in digital currency of your choice (BTC, ETH, LTC) to your Coinbase account
If you have any other questions, please reply.***Coinbase Support

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hi Mr***
We consider this complaint closed

Hi Mr***,
Thanks for writing inWe received a report from you informing us that your account was potentially compromisedWhen we receive such a report, we temporarily disable the account for security reasonsWe have now completed our investigation, and emailed you on 8/to let you
know that access to your account has been restoredPlease us know if you have any additional questions or concernsThank you!

Hi Mr***,
We've escalated your case to our payments team with regarding this transactionWe're working hard on a resolution for you, and as soon as we have an update, we will respond to you in Case No***