Coinbase, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello Mr. [redacted],
 
I am sorry for any misunderstanding on our end.
We have sent your case to an expert to look into the matter further. Everything on our end, points to the buy occurring as normal. It looks like the same device and IP were used for this buy, so this will need further investigation.
You case [redacted]) has been passed on and someone will contact you as soon as possible.
Again, I am sorry for this continuing issue and any misunderstanding on our part.

Hi Ms. [redacted]
Thank you for contacting Coinbase. We sincerely apologize for the delay in resolving this payment issue for you. We have confirmed that the payments team is currently working through a backlog of these wires. We will continue to monitor the status of this wire, and as soon as we have an...

update, we'll be sure to reach out to you in Case No. [redacted]. Thank you so much for your continued patience.

Complaint[redacted]I am rejecting this response because:Date Sent: 8/30/2017 5:31:20 PM
Complaint[redacted]I am rejecting this response because:
Though Coinbase put $10,000 back into my account after it had been missing for about two weeks, I cannot access this money. I have attempted many times to withdraw this money by transfer, but Coinbase
system fails me every single time. I am so frustrated with this situation. Is it just a number showing in my Coinbase account and the real money is still not there (scam)? I needed my money back without any
further delay. 
Please kindly ask that Coinbase release my funds in my account for a successful transfer out. I am also willing to receive my money back via paper check. Please send the check (full account balance) to 
[redacted]
[redacted]
 
If I still cannot complete an online transfer or do not receive the check by September 5, 2017, I will file a formal complaint with all regulatory agencies, including Department of Financial Institutions,
Department of Business Oversight and Financial Crimes (FINCEN).
I am determined to move forward to get my money back. I ask that Revdex.com be kindly investigating this matter for resolution and have consumers protected.    
Thank you very much for your immediate attention to this matter.
[redacted]
[redacted]
 
 
 
 
 
 
Sincerely,[redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
Your most recent message was blank. Would you mind sending it again? Please also note that we've responded to you with a resolution on 10/12 and 10/26 but still have yet to heard back from you. Your account was also credited $70 worth of BTC a few weeks ago (the stated $60 was a typo on our part, apologies for that -- you were actually credited $70). If you haven't been receiving these emails, please check your spam folder.

Initial Business Response /* (1000, 5, 2015/12/10) */
Hello,
On 11/17 Mr. [redacted] ordered 1.1628 BTC for $395.16, of which he later reversed through his bank. One week later on 11/25 he returned 1.1629 BTC, but the market rate between bitcoin and USD had changed and the bitcoin Mr. [redacted] had sent...

was now valued at 385.82 USD. To compensate for the full $395.16, we then pulled $8.24 in bitcoin from Mr. [redacted] balance. Currently we are still owed $2.56 from the $395.16 which was reversed.
In order to rectify the situation we propose that we will drop our claim for the $2.56 that Mr. [redacted] owes us if he withdraws the remainder of his balance and closes his Coinbase account.
Mr. [redacted] can also reach out direct to us through his open ticket #XXXXXX and I would be happy to work with him there as well.
We look forward to reaching an amicable solution with you, and please don't hesitate to reach out with anymore questions.

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can.  It looks like you'll need to verify your identity before we can continue processing orders for...

your account. A member of our support team has responded to you in Case No. [redacted]. Please follow the instructions contained in that email to move forward. Thank you!

Hello Mr. [redacted]I apologize for the delay in our support team's response to your inquiry! We are working and taking steps to grow our support teams, and to scale up our websites' capability to handle the amazing surge of traffic we have seen in recent months. We definitely can understand...

your frustration, and we want to ensure that our site is as stable as possible. However, while we strive to provide continuous service across our platform, we're unable to guarantee website uptime. As such we're unable to provide compensation for trades that theoretically could have been created during site outages. For more information on this please refer to the Coinbase User Agreement: [redacted]Thank you for your understanding.

Hello Ms. [redacted], It looks like you have gained access to your account since the time of this response, and it seems that the issue is resolved. If you have any further questions about your account, please reply to support case #[redacted] and we are happy to help. Thank you!

Hi Mr. [redacted]
We apologize for the delay in getting this resolved for you. Our payment engineers are still working on resolving this stuck transfer. We will respond to you in Case No [redacted] as soon as we have an update. Thank you for your continued patience.

Complaint: [redacted]I am rejecting this response because:
The company has not mentioned about refunding me the difference for an issue with their system. They also claim this is a "bug" in their mobile app. However, from the DOZENS of transactions everytime I buy Bitcoin I end up getting charged a higher price. The few times I've sold it, it just happens to be a lower price. If this is a "bug" as they claim then why is the price always higher. This seems like fraud. Not a single time have I made a purchase and get charged a lower price. Also, this has been happening for awhile, if it is a "bug" why have they not fixed it in months that it's been happening. I want them to refund each transaction. They offered me a product for a price and I accepted it on their purchasing device. Just because they have an issue (that's been going on for months) does not mean they have the right to charge my bank a larger amount than what I was offered/agreed to. 
They admitted that the price is "locked" in when you purchase. However, this "bug" not being fixed over months or longer seems like a sketchy situation. If I researched the price of Bitcoin at the exact moments when I made the purchases I assume it won't even be higher like they claim and if it is they still don't have the right to offer it to me for a price then charge me more after. Sincerely,[redacted]

Hello Mr. [redacted],
 
I definitely would like to apologize for the delay in our support team's response times! We are taking many steps to scale up our teams to meet the exponential growth of the cryptocurrency market. We realize that it's important to get a quick response about your account,...

and we want to be able to meet that expectation. I reviewed your account, and it seems that one of the documents that we requested has not yet been received. One of our support team members has followed up with you in support case #[redacted] with information on how to submit this document. Please reply to that support case with any questions you may have and we are happy to assist. Thank you for your time and patience!

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears that you are currently in communication with our support team to resolve the issues...

surrounding two-factor authentication in Case No. [redacted]. Should you require further assistance, please don't hesitate to reach out directly to that email.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:At no time did I use "abusive language" and even if that were the case that is not in any way a legal reason to close an account.  Using abusive language at a bank (since you want to refer to monetary regulations) does not legally give the bank the right to close your account.  At no time have you been in contact with me "many times" over any violations of your policies and you're just flat out lying about that.  There was 1 single incident before you even enstated your rules about reselling bitcoin that we talked about and there were no other problems after that.  If there were show proof.  If not you'll be subpoened to do just that.  The fact is your company is very much anti-gay and anti-military and it is obvious by the litany of lies you're perpetrating to the Revdex.com.  I have ever right under the law to use your exchange as anyone else and you have no legal reason to ban my account.  Again I've violated no monetary regulatory statutes and you yourself can show no proof whatsoever that I have.  Your best bet is to just reinstate my account and start fresh despite some of your obviously bigoted staff before this is taken to civil court for discrimination.  Just because I and my partner are homosexual does not give you the right to ban us from your services.  This has gone all the way up to the Supreme Court and been decided.  There is no instance where either of us have violated you terms of service but 1 single time where we were given a warning and a brief ban after which our account was reinstated.  Since then no rules have been broken, no regulations violated, and certainly no "abusive language" used.  I would heavily suggest reinstating my account as word has spread thoroughly through the lgbqt community of your bigoted employees.  It would be far easier and cost you far less to simply place my account in the state it was in before than to end up in a long and drawn-out discrimination case which I have been assured by my attorney that with the evidence at hand we are sure to win.  Again if you have proof of me violating any monetary regulator statutes present them here for the Revdex.com to see.  You can't do that because they don't exist we both know that.  Just do the right thing and open my account once again or you'll force me to file suit which I am sure will include a very thorough audit of your entire business by the IRS.  I know myself from speaking with several employees at your company that you are not ready for an audit nor a court hearing agaist you.  I"m asking politely for you to do the right thing here in spite of your numerous mistakes and homophobic tendencies and let bygones be bygones.  Again, the choice is yours I would recommend the less costly solution that won't put your company in the social spotlight as being anti-lgbtq.
Sincerely,
[redacted]

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the wire. We've emailed you several times, but have yet to heard back from you. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because:Coinbase deliberately misleads customers to generate additional and unnecessary transaction fees. Then they refuse to answer customer service inquiries for WEEKS so customer must depend on invalid information.  Coinbase need s to refund extra transaction fees and distribute them to paypal. Any other resolution is not satisfactory.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:it doesn't resolve the issue. I didn't deposit from Coinbase I deposited from gdax. I responded to the ticket and have not received a response. The money is missing. If it was sent to Gdax where was it spent? 
Sincerely,
[redacted]

Hello Mr. [redacted],
 
Our system requires verification of new devices via email before they are allowed to access your Coinbase account. Previous attempts to email you were blocked by your email provider, and this resulted in us placing a blockage on future attempts to email you. This is...

necessary in order to keep our mail servers from being placed on spam blacklists. It looks like you wrote into our support team regarding this issue on June 26th, 2017 and one of our support team members has followed up with you on June 27th, 2016 in support case #[redacted] and helped you to resolve this issue. If you have any further questions regarding this, please reply directly to that support case and we are happy to help!