Coinbase, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
This is not acceptable. I asked for the restriction to be lifted in order to be able to sell my holdings. I have already lost a substantial sum of money due to this restriction. Please lift the restriction immediately.
Sincerely,[redacted]

Mr. [redacted]
Thanks for writing in. We'd be more than happy to help, but we were unable to locate an account with this email address: [redacted]. Please write in with the email address associated with your Coinbase account so that we can better assist you. Thank you!

Complaint: [redacted]I am rejecting this response because:coinbase is thanking me for writing for the past 3-4 months, but give no indication of closing the account ?
What he heck is going on in this organization ?  Your website is a maze of confussion and your robot answers are to generalized.
Today I have revisited  your website and given you my banking transfer numbers and any ordinary human in your organization should respond
more positive to a request to close as many wallets as necessary. 
Sincerely,[redacted] E[redacted]

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the frustration. Per our User Agreement ([redacted]), although we strive to provide all customers with continuous operations, we do not guarantee continuous access or that there will be no delays, failures, errors, omissions or loss of transmitted information, nor do we guarantee that any order will be executed, accepted, recorded, or remain open. 
We're continuously work to make our services better and more reliable.
Thank you for using GDAX.

Complaint: [redacted]I am rejecting this response...

because: Coinbase returned my funds but refused to do anything to compensate for their theft of my funds for over two weeks.  Completely unacceptable in today's day and age.  I would recommend avoiding Coinbase at all costs, they do not care about their customer's money whatsoever and only start paying attention when you start filling complaints against them.  It's like you're dealing with the mob.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello Mr. [redacted], You first contacted us to say that there had been a sell on your account that you were not aware of. Once you wrote in to let us know about that, we put a hold on the account for now, to make sure any other funds are not accessed or sold without your consent. We did contact...

you about your account in case [redacted]. The team responsible for reviewing accounts is working through a back log of accounts, so I apologize for the wait in getting back into your account. I am reaching out to that team and hopefully they can touch base soon to come to a resolution. Here is what was said in the email: Thank you for bringing this to our attention, we have put a hold on your account's ability to login for the time being until you are certain that your account is secure. We have a few questions that will help us begin isolating the incident:1) When was your last successful login and authorized action on your account?2) Please list any actions that were not authorized by you, including the amount and timing of any transactions.3) Do you have any information on how your passwords, email, and/or 2-factor codes were compromised in this attack?4) Is there any additional information you can provide to help us understand the attack?As a security precaution, please immediately take steps to secure your e-mail password, and enable 2-factor there if possible. You should also reset your Coinbase password using the following link:[redacted]Additional information on setting a strong password can be found here: [redacted]Thank you for your help answering these questions above, I look forward to hearing back from you. We strive to investigate all security reports within 72 business hours, some cases may require additional time for investigation due to the sensitive nature of irrevocable digital currencies. Thank you in advance for your understanding and patience.

Complaint: [redacted]
I am rejecting this response because:1. I am saddened that your response den**s and l**s about a technical issue that a quick google search can find thousands of results on. 2. The US Commodit**s Futures and Exchange Commission as well as several other government agenc**s are well aware of the technical issues barring users from accessing their money.3. To state that I had access to my funds via withdraw or transfer is a bold faced l**. This statement can easily be disproved by countless screen shots and via communication with support where they state that the "payment pending" reconciliation protocol is a technical issue that you are attempting to sort out. My money was frozen for over a month and a half. There was absolutely no way to buy, sell, withdraw, or transfer funds. Again a quick google search and you will find thousands who had the same issue and had been emailing coinbase support for months. 4. There are thousands of other users who have documented this technical issue and who have also been barred from their funds.5. After seeing numerous duplicate transactions on my account and your service continually going down, posts on reddit, twitter, your own support forums, and other blogs of people who have their money lost or frozen, after carefully rev**wing your terms of service and seeing that there is absolutely nowhere stating that a hold on my bank account would warrant my service disabled this was the protective measure I took. 6. Coinbase's issues cost me thousands of dollars. All I did was seek to protect my checking account from the litany of technical issues coinbase has exper**nced due to its rapid growth. These issues are well documented and very tragic for the crypto community. 
Sincerely,
[redacted]l [redacted]

Complaint: [redacted]I am rejecting this response because:
I was able to login but them prompted to verify my identity. I did so by uploading the front and back of my Driver's License, attached. The prompt I got at the end of this process said that "We were unable to verify your identify," yet I got an email from Coinbase contradicting that, i.e. stating that the ID verification was successful.  When I try go login to Coinbase now, it again says that "Sorry, account temporarily disabled. Please contact support." ???
Sincerely,[redacted]

Mr. [redacted]
Thanks for writing in. The discrepancy you are seeing relates to a $25 wire fee. We have manually credited your account with $25 on 9/13. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 9/6/2017 6:58:45 AM
Complaint: [redacted]I am rejecting this response because:
I tried to best describe what problems I see in the pictures by labelling and captioning it all. Let me know if anything is confusing or not clear and I'll do what I can to better describe it. Thank you.Sincerely,[redacted]
Sincerely,[redacted]

Hello, We would like to start with an apology for the delay in our response to your support request. We are scaling up our support teams to deal with the rapid growth in the cryptocurrency market, and we definitely appreciate your patience! The Coinbase account under the email you mention...

[redacted] does not have any funds in it. It also does not have any history of buy/sell orders, or send/receives with other blockchain addresses. One of our team members has followed up with you in regards to this in support case #[redacted] If you are inquiring about a different Coinbase account, please reach out to our support team using the email address associated with the Coinbase account in question so that we may better investigate. Thank you!

Hello Mr. [redacted],
 
I apologize for the delay in our response to your support ticket! We have many changes in the works to help us to scale and keep up with this recent stage of rapid growth, and appreciate your patience in this matter. One of our team members has followed up with you in...

support case #[redacted] on June 29th, 2017. You indicate that Shapeshift has sent the ETH back to a Coinbase address. If that is the case, please reply to support case #[redacted] and provide the hash ID for that transaction so we can locate it. Feel free to include any further details that may help us to investigate. Thank you!

Hi Mr. [redacted]
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We reached out to you on 8/7 letting you know that we have restored your USD wallet. Thank you so much...

for your patience while we sorted this out. Please let us know if you have any additional questions or concerns.

Complaint: [redacted]I am rejecting this response because:
This seems to be an automated message.  I have already sent the details but I will send again here.  My account is [redacted], the email fund sent to: [redacted]@hotmail.com, amount: 390.74 USD and date: 4:50PM — May 12, 2017Sincerely,[redacted]

Hi there,
We have been in contact with Mr.[redacted] internal support case #[redacted] . Mr.[redacted] has no funds in his Coinbase account at this time and we responded to each of the emails that he sent to Coinbase. In regards to this transaction we provided him with the following details:
You sold...

sold [redacted] BTC for $771.94 per coin:
Subtotal: $798.00Our fee – $11.89Total: $786.11
11.89 / 798.00  = 0.01489 which is 1.49%
We would recommend to Mr.[redacted] double check his math, as the totals and fee amounts add up. We hope that helped. Please let us know if you have any other questions and we would be happy to help.

Hi Ms. [redacted],
Thanks for writing in. We're sorry to hear about the trouble you are having navigating and using the tools on the website. We're committed to helping you resolve your issues. A member of our support team is currently engaged with you in Case No. [redacted] to walk you through the next...

steps. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Ms. [redacted]
Thank you for contacting Coinbase. We sincerely apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We have resolved this issue, and the funds should now be available in your...

account. Additionally, we have credited your account $50 USD in BTC for the delay and inconvenience. Should you require further assistance, please don't hesitate to reach out directly to us. Thank you!