Coinbase

Hi Ms**, Thank you so much for your patienceOur review has been completed, and full functiona**ty has been restored to your accountPlease let us know if there's anything else we can help you with

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can After a review of your account, we regretfully are unable to offer you our exchange services because the parental consent forms you submitted were insufficientThis isn't a decision we take lightly, and we apologize for not being able to offer any further assistance in your case

Hi Mr [redacted] Thank you for contacting CoinbaseIt appears your account is currently restricted due to a chargeback you filedWe've escalated your case to our fraud team for reviewThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inA number of our BTC transactions were delayed on 8/This issue has been resolvedYour specific transfer should be completed by nowIf there's anything else we can do for you, please let us know!

Hi Mr [redacted] ***, Thank you so much for your patience while we worked on fixing the issue preventing the bitcoin from being deposited into your Coinbase accountWe're happy to report that the issue has been resolved, and the transaction has been successfully processedWe've responded to your support ticket on 8/9/Please let us know if you have any additional questions or concerns

Hi Mr***, We wanted to reach out and let you know that resolving this SEPA issue is currently one of our top prioritiesWe can assure you that your funds are secureWe will reach out to you as soon as we have an updateThank you for your continued patience

Hello Mr [redacted] I am sorry for the delay in your buy on April 30thWe had a delay in our ACH buys that effected the payout dates for some of our customersLooking at your account, your buy has completed the funds were deposited into your Coinbase accountWe also responded to the email about your account in case [redacted] Here is what was said in that email: Hi there,Thank you for contacting Coinbase support.Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate.Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business days.We process bank payments using ACH transfersYou can find more information via our support [redacted] -Also note that Saturday and Sunday are not bank business days, so keep in mind that buy and sell orders, along with ACH bank deposits and withdrawals, do not process on the weekend and will also delay an order.We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay.Thanks for bearing with us as we grow with the digital currency community

Hi there, We have been in contact with Ms [redacted] via internal support case number [redacted] After her initial email to coinbase, we reached back out requesting more information to which she did not respondIf she could please respond to our last email we would be happy to help herWe hope that helps

Hi Mr [redacted] , Thanks for writing inYour account was disabled due to a prohibited use in violation of our terms of serviceWe do see that you still have BTC in your accountWhile we are unable to offer our exchange services, these funds are not restrictedYou may send your bitcoin to another wallet address at any timePlease let us know if you have any additional questions or concerns

Hello Mr [redacted] , Thank you for your patience in waiting on our response! We are taking many steps to grow our support team and improve our response times and we definitely appreciate your time! In some cases we may need to verify certain information about our customers in order to meet compliance requirementsAs you were having trouble completing this verification in your account, one of our support team members was able to manually verify your account, and the restrictions have been removedAnother team member has followed up with you in support case # [redacted] If you have any further questions regarding this, please feel free to reply to that support ticket and we are happy to assistThank you!

Hi Ms [redacted] , Thanks for writing inWe're sorry to hear about the continued trouble! It looks like we are running into issues as multiple accounts have been createdWe've provided information to guide you through the process of how to withdraw your fundsWe've emailed you several times over the course of the past two weeksWe can confirm that no restrictions or any sort of compliance flags have been applied to your account that may prevent you from successfully withdrawing the fundsBased upon the the error message that you are seeing, we encourage you to reach out to your bank regarding the verification chargesPlease let us know if you have any additional questions or concerns, and we would be more than happy to help!

Hi Mr [redacted] , Thanks for reaching outWe were able to locate the wire that was sent in without a reference codeWe have confirmed with our payments team that the wire was returned to youPlease note that it does take several business days for the wires to be returnedIf you still do not see it in the next few business days, please reach out to us in Case No [redacted] so that we may investigate furtherThank you!

Complaint: [redacted] I am rejecting this response because: I tried to best describe what problems I see in the pictures by labelling and captioning it allLet me know if anything is confusing or not clear and I'll do what I can to better describe itThank you.Sincerely, [redacted] ***

Hello Mr [redacted] I am sorry for the trouble with this account and your funds being held upOur payment experts are looking into this issue and we are hoping to have it resolved as soon as we can.As soon as we have more information to pass along we will contact you in case [redacted] Again, I am very sorry for these issues and we hope to have this resolved soon

Hi Dr***, Thanks for letting us knowApologies for the frustration hereWe've received confirmation from a specialist that the problem has been fixedIf you are still encountering issues, please respond directly to the support ticket and we would be more than happy to helpThank you so much for your patience

Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 9/6/6:58:AM Complaint: [redacted] I am rejecting this response because: I tried to best describe what problems I see in the pictures by labelling and captioning it allLet me know if anything is confusing or not clear and I'll do what I can to better describe itThank you.Sincerely, [redacted] Sincerely, [redacted] ***

Hello, My complaint has been resolved with Coinbase so that I would like to withdraw my complaint Thank you and kind regards [redacted]

Hi Mr**, We have yet to receive the information requested in Case No [redacted] Please follow the instructions in that email to move your case forward

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]