Coinbase

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears your issue has been resolved in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that email

Hi Ms [redacted] , Thanks for writing inIt looks like you are currently engaged with our customer support team in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that emailWe would like to make clear that although we are not currently able to offer our exchange services until your identity is verified (we must comply with local and federal regulations), we have not blocked access to any of your fundsYou may sign in and withdraw your currencyPlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Hi Mr***, Thank you for your responseAfter further review, you are correct that the amount removed from your account was the USD equivalent, and not in BTCWe apologize for erroneously stating otherwise in our previous responseThis, however, does not materially change the fact that the BTC you purchased was reported as unauthorized and fraudulent, which led to our system removing the USD equivalent of BTC that were not paid forWe removed the USD equivalent of the charge back, precisely as you have acknowledged in your previous communications, and it was our sole discretion to do so as provided in our user agreementWe would kindly refer you to our user agreement section Reversals; Cancellations for more information on this

Hi Mr [redacted] , It looks like a member of our support team is actively engaged with you in Case No [redacted] to help you resolve your issuePlease continue to communicate with the support agent in that threadThank you

Hi Mr [redacted] , Thanks for writing inWe do see that the last transaction on your account before you closed it was a sell order you placed into PaypalSince this is a public forum, we're unable to disclose the actual amount of your sell order but can confirm that the fees associated with this order was at the correct rate of 3.99%You can see a detailed fee structure for US PayPal sale orders here: [redacted] Please let us know if you have any other questions, and we would be more than happy to help!

Hi ***,Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canSome BTC transactions sent on 8/encountered an error, and we sent affected users the following email: [redacted] You should expect this transaction to be completed by September 2nd Thank you so much for your patience and understanding

Hello, I am very sorry for the trouble you are having with your accountI did a search by your email and I am sorry but I am not seeing any account tied to the email G***@ [redacted] I also searched our email records and could find nothing there as wellThe best option would be to contact us with the email that is tied to the Coinbase accountWithout that info, it is hard to find your account and any emails tied to your accountOnce we get that email we will contact as soon as possible to try and come to a resolution (if possible) with your account Again, I am sorry for all the troubles with your account

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canOn 7/24, we responded to your support ticket informing you that we were unable to find a bank wire with the information you providedWe advised you to ask Bank of America for Federal Reference number if it was indeed a bank wireIf it is actually an ACH transfer, please ask Bank of America to recall or dispute the transfer, and it will automatically be returned to your bank account

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hi Mr***, Thanks for writing inSorry to hear bout the trouble! We responded to you on 9/4, in Case No [redacted] , but have yet to hear back from youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hello Mr [redacted] I am sorry for the trouble you had with your buy of ETHUnfortunately, orders can be canceled when they are pending in our system for a variety of reasonsYou can also check the status of the transfer(s) here: www[redacted] And anytime this happens, we are unable to restart a buyThat is only something that can be done from your endAgain, I am sorry for the trouble you had with this buy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, Coinbase need to sort out their business model so it doesn’t take weeks to reply to an email.Sincerely, [redacted]

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canYour Case No [redacted] has been escalated to one of our GDAX specialistsIn the meantime, we request that you provide more details and information on how you sent the Litecoins to your Coinbase walletFurther, the blockchain link you sent over does not show any transactionPlease provide the requested information by replying to Case No [redacted] so that we can investigate furtherThank you!

Hi again, As our agent pointed in out in Mr [redacted] open ticket, "Your account was set to the state of New York as I previously describedYour account did not have ETH enable at that time because of thisETH buys and sells were not possible on your account at that timeSince that time you verified your NJ ID, you can now place ETH purchases and sells." I hope that answer the question for youPlease let us know if you have any other questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, My Issue with Coinbase has been solved[redacted] ***

Hi there, Thanks for reaching outWe have been in contact with Ms [redacted] via internal support case # [redacted] In this cases Ms [redacted] informed us that she sent funds to another website and the funds did not complete thereHere is the receipt of those funds being sent, and we can see that this transaction has completed: [redacted] Furthermore, our records indicate that this transaction may have been involved in online gamblingPlease be aware that pursuant to Appendix of our User Agreement, Coinbase Services may not be used in connection with online gambling (https://www.coinbase.com/legal/user_agreement)If you have sent funds to an online gambling site or have received proceeds from online gambling, please be aware that this is a violation of our Terms and we respectfully request you cease such activity, or her account may be closed We hope that answers the questionPlease let us know if you need anything else and thank you for your time

Complaint [redacted] I am rejecting this response because:Date Sent: 8/30/5:31:PM Complaint [redacted] I am rejecting this response because: Though Coinbase put $10,back into my account after it had been missing for about two weeks, I cannot access this moneyI have attempted many times to withdraw this money by transfer, but Coinbase system fails me every single timeI am so frustrated with this situationIs it just a number showing in my Coinbase account and the real money is still not there (scam)? I needed my money back without any further delay Please kindly ask that Coinbase release my funds in my account for a successful transfer outI am also willing to receive my money back via paper checkPlease send the check (full account balance) to [redacted] If I still cannot complete an online transfer or do not receive the check by September 5, 2017, I will file a formal complaint with all regulatory agencies, including Department of Financial Institutions, Department of Business Oversight and Financial Crimes (FINCEN) I am determined to move forward to get my money backI ask that Revdex.com be kindly investigating this matter for resolution and have consumers protected Thank you very much for your immediate attention to this matter [redacted] Sincerely, [redacted] ***Sincerely, [redacted] ***

Hi Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe reached out to you on 8/letting you know that we have restored your USD walletThank you so much for your patience while we sorted this outPlease let us know if you have any additional questions or concerns

Hello Mr [redacted] , We had a delay in our ACH buys that effected the payout dates for some of our customersLooking at your account, it looks like the buy that was started on April 29th did complete on May 10thAnd the funds were added to your Coinbase accountAnd we were working our way through our back log of emails, but we were able to email you about your account in case [redacted] Here is what was said in that case: Hi there,Thank you for contacting Coinbase support.Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate.Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business days.We process bank payments using ACH transfersYou can find more information via our support [redacted] Also note that Saturday and Sunday are not bank business days, so keep in mind that buy and sell orders, along with ACH bank deposits and withdrawals, do not process on the weekend and will also delay an order.We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay.Thanks for bearing with us as we grow with the digital currency community.***