Coinbase

Hi Mr [redacted] ***, Thanks for writing inWe're sorry to hear about the trouble closing your accountIt looks like you still have funds in your Coinbase accountNote that you will need to have a zero balance in all your wallets and vaults before your account can be closedShould you require further assistance, please don't hesitate to reach out to us

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe're still reviewing your account due to a chargeback for one of your transactionsA member of our team will respond to you in Case No [redacted] when the review is completedIn the meantime, please note that we have not blocked access to any of your fundsYou may sign in and withdraw your currencyYour funds in US dollars can be withdrawn to a verified bank account, and your blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Most Recent Message Date Sent: 10/26/9:24:PM Hi Mr [redacted] Thank you for contacting CoinbaseWe last emailed you on 10/in Case No [redacted] with information regarding the credit to your accountWe have yet to hear back from youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you! Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, customer support response times need to be drastically improvedThis is a serious concern as evidenced by reading the countless other complaints, which I do not think the business is making an adequate effort to address, and lowers trust in this company for consumers such as myself Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I responded two days ago and have still not got a response.Disappointed, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Hi Mr [redacted] ***, Thanks for writing inWe were able to locate the transaction in question with the additional details that you providedIt looks like the transaction was sent on the blockchain, which means that it is an irreversible transactionHowever, we're working with a specialist to transfer the funds back to the sender's accountWe've reached out to you in your support ticket to help you through this processPlease let us know if you have any additional questions or concerns

Hi Mr [redacted] Thanks for writing inWe're sorry to hear about the delay in the review processWe can confirm that your business is in the queue to be reviewedOur compliance team will reach out to you in Case No [redacted] as soon as they have an updateThank you for your continued patience

We contacted Mr. [redacted] about his account in case [redacted] . In this case we let him know that since his account was closed down (and no bank account linked), he would not be able to sell his funds directly. But he could use the funds in his USD wallet in order to buy BTC and then transfer those funds... to another wallet. Here is the email that was sent: Hello ***,Our apologies for the confusion and inconvenience.Since you do not have a bank account linked to your Coinbase account, it will not be possible to withdraw your USD balance ($206.87). Instead, you may convert your USD balance to digital currency ( [redacted] ) and send it to an external wallet.I hope this information helps. Please let us know if you need additional assistance and we'll be happy to help.Thank you for your patience and understanding.Respectfully, [redacted] | Coinbase Compliance

Hi Camille, Thanks for writing in ACH transfers take to business days to settleOur records indicate that this transfer was initiated on August 2ndThe funds are estimated to arrive into your bank account ending in on August 8th For more information, this article may be helpful: [redacted] Please let me know if you have any additional questions or concerns

Hello Ms [redacted] , Thanks for your patience while we resolved this issue One of our support team members has followed up with you on June 29th, in support case # [redacted] and a credit has been issued to your GDAX account in relation to the June 21, ETH-USD market event The funds are now available in your ETH-USD account balance You can see your credit amount and the calculations used to determine this by visiting: [redacted] If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this timeThank you for your time and patience!

Hi Mr [redacted] Thanks for writing inWe're terribly sorry for the delay in responding to youWe understand how important it is to have your bank wires processed in a prompt mannerAt the very least, you should have received timely responses to your inquiries, and we're very sorry for the delayWe responded to you on 7/to let you know that we are currently investigating the bank wires in question, and will have an update for you shortlyThank you so much for your patienceWe look forward to resolving this matter for you as soon as possible

We contacted Mr [redacted] about his account in case [redacted] In the original email we had submitted his account for review for another team and we were waiting to hear back from themThe team had a delay in reviewing the account, but was able to do so and have the restrictions removed from the account, so he should be all set nowHere are the two emails that were sent: I have escalated your case to a specialist who will be able to review your account for manual ID verificationThey will follow up with you soon Please also take a moment to review our customer behavior policyWhile we understand that having issues with your account can be frustrating, we ask that you remain professional so we can maintain a working business relationshipPlease take a moment to review our behavior policy here: https://support.coinbase.com/customer/portal/articles [redacted] And Hello Mr [redacted] I apologize for the delay in getting to your account Your ID has been approved in our system and all of the restrictions have been removedYou should be all set now If you have any other questions (or concerns), please let me know and I will be happy to help I am sorry for any inconvenience this has caused

Hello Mr. [redacted] ,After looking at your account, I am sorry but there is no way we can reinstate your account. Our primary goal is to make our platform safe and secure for our customers. Coinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our... responsibility, we are legally obligated to implement regulatory compliance mechanisms.We have been in contact you with about your account in multiple cases. Also, it does look like a few of the emails there was some very abusive language which goes against our policy. We understand that situations regarding your account can be stressful, but we ask that you remain respectful during those times as that will be best for all parties involved.I am sorry for the troubles you had with your account, but at this time the only option would be to move forward with another exchange.

Revdex.com: I owe coinbase a debt of gratitude for returning my funds and I plan to write a positive review in the next few daysCoin base clearly acted appropriately in this case when a lesser business could have waiveredI owe [redacted] at customer support a special thank you.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: CoinBase is saying the vendor received my moneyThe vendor is telling me their system sent the money back to CoinBaseCoinbase is closing my account now because I reported them to the Revdex.comThis company is scamming people out of their money and telling a customer to badThis company needs to be reviewed by the federal government for wire transfer fraud for stealing customers money.Sincerely, [redacted]

Hello Mr***, I am sorry but we had a delay in our ACH buys that effected the payout dates for some of our customersLooking at your account it does look like the transfer did complete on May 10th and the funds were added to your Coinbase accountWe also contacted you about your account in case [redacted] Unfortunately we were working through an email back log so it took a couple of days to get back to youHere is the email that was sent: Hello,I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can.Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate.Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business daysWe process bank payments using ACH transfersYou can find more information via our support [redacted] I do show that the transfer did complete and the funds were paid out to your account on May 10th.We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay

Hi Mr [redacted] Thanks for writing inWe're sorry to hear about the issues you're currently having with access to your accountWe aren't able to locate any support emails from youDid you write in with another email address? If you still need help, please submit a support ticket here: [redacted] Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]