Coinbase

Complaint: [redacted] I am rejecting this response because:Date Sent: 9/11/11:47:AM Complaint: [redacted] Thank you As the case has been open for more than months already, could you give me a date by which the case should be resolved? Should it take another week, another months, or perhaps a year? Please let me know what to expect Sincerely, [redacted] ***Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] B [redacted] As I stated originally to Coinbase customer service and the Revdex.com complaintThe price that I purchase the service/product you offer me on the app is always different than what I later get an email confirmation for, and that gets charged from my bankI understand the engineers state this is a "bug" in the systemHowever, as previous sent by your support team you do not guarantee failures in the purchase/sellI did not have a failureAccording to your guarantee when I enter the purchase of the product that is GUARANTEED, regardless of market fluctuation When I make the purchase on the app you are guaranteeing me that priceNow if this was a one time issue I wouldn't be upset but even as your support stated this has been ongoing for months of my transactionsYour company hasn't sent any disclaimer on the app or otherwise stating if you purchase on the mobile it may be higherIn addition to this Bitcoin fluctuates yet, SVERY purchase I make yall come back and charge me moreWhenever I sell I get less thanThat's a little odd to me as a customer that it always looks to benefit your companyAlso, as I emailed support the other day in reply to the last message I sent two pictures where the price online was the same as on the mobile deviceYet, your stating that it's different so in testing that theory the first time I tried the price was identical I understand your companies hesitance to refund someone for something like thisHowever, it's maybe $dollars y'all are wasting more money spending working hours with the Revdex.com and myself than to just credit me and have a happy customerI've already posted several times on twitter and Facebook in angerIs your company so greedy it is rather spending money for an issue that's not been fixed or disclosed to customers than refund me for the issues, have a semi satisfied customer and not lose a customer, receive negative publicity, etc? In addition to all this, as I have statedMy agreement with your companies access to my bank is for the guarantee for price I purchaseNow I receive mobile confirmations of a price that I authorize and that is lower than you charge my bankYou cannot just charge my bank more because I did NOT agree to that If your company refuses to credit me the small amount of this difference I will continue this to the fullest extent through the Revdex.com

Hi [redacted] , We apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canUpon further review of your account and the documents you submitted, we are pleased to inform you that you're account has been reactivatedI see that a Support agent has responded to your case alreadyIf you need further assistance, please respond to that emailThank you for using Coinbase

Complaint: [redacted] I am rejecting this response because: I think I am explaining this scenario multiple time to different coinbase representative, sbut I am happy to explain it one more timePlease refer to screen shot attachedI the screen shot I have attached purchased and sent transaction to a wallete address mentioned in screen shot, the address is not my coinbase BTC addressCoinbase representative is free to check my bitcoin BTC walleteI got a response that I have initiated that transaction which I told multiple timesIf I had initiated that transaction I would not have filed complaint Instead of resolving the issue different Coinbase are asking same question again and againstill my unauthorized transaction mystery is unsolved Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the trouble with resetting your passwordWe responded to you in Case No [redacted] with suggestions on how to move forwardShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Mr [redacted] Thanks for writing inWe'd be more than happy to help, but we were unable to locate an account with this email address: [redacted] Please write in with the email address associated with your Coinbase account so that we can better assist youThank you!

Hello Mr. ***, Sorry for the long wait on our response to your inquiry! We have encountered a huge amount of growth over the past few months, and we are taking many steps to scale up our teams so that we can meet our customer's expectations. We definitely appreciate your patience during this... time. We are required for compliance reasons to restrict access to our platforms from certain countries. We have completed the review of your account activity, and the restrictions have been removed from your account. One of our team members has followed up with you in support case # [redacted] . Please reply to that email if you have any further questions regarding this issue. Thank you!

Hi Mr [redacted] ***, Thanks for writing inWe are currently investigating the delay in this transactionWe understand how important it is to have these transactions processed in a timely mannerWe apologize for any inconvenience this is causingWe responded to your support ticket on 7/30, and will update you in that thread as soon as we have more information

Complaint: [redacted] I am rejecting this response because: Coinbase removed my buying capability due to no fault of my own They were reimbursed funds that were in question Support ensured me my buying ability would be preserved That email is the same general response I receive every time Last time they sent it approximately mins after I submitted the request They did not manually review my account and make a decision in min Tell me what terms I have violated, not some we can't reveal our sources They have rights as a business absolutely, but they can not do business one day, promise and lie to me the next, and then discriminate against me the following day because they feel like Sincerely, [redacted]

Hello Mr [redacted] , You first contacted us to say that there had been a sell on your account that you were not aware ofOnce you wrote in to let us know about that, we put a hold on the account for now, to make sure any other funds are not accessed or sold without your consentWe did contact you about your account in case [redacted] The team responsible for reviewing accounts is working through a back log of accounts, so I apologize for the wait in getting back into your accountI am reaching out to that team and hopefully they can touch base soon to come to a resolutionHere is what was said in the email: Thank you for bringing this to our attention, we have put a hold on your account's ability to login for the time being until you are certain that your account is secureWe have a few questions that will help us begin isolating the incident:1) When was your last successful login and authorized action on your account?2) Please list any actions that were not authorized by you, including the amount and timing of any transactions.3) Do you have any information on how your passwords, email, and/or 2-factor codes were compromised in this attack?4) Is there any additional information you can provide to help us understand the attack?As a security precaution, please immediately take steps to secure your e-mail password, and enable 2-factor there if possibleYou should also reset your Coinbase password using the following link: [redacted] Additional information on setting a strong password can be found here: [redacted] Thank you for your help answering these questions above, I look forward to hearing back from youWe strive to investigate all security reports within business hours, some cases may require additional time for investigation due to the sensitive nature of irrevocable digital currenciesThank you in advance for your understanding and patience

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like a specialist from our payments team is currently engaged with you in Case No [redacted] to locate this depositAt first glance, it appears that the wire was sent from a business bank account that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi Mr [redacted] Thanks for writing inWe're sorry to hear about buys being disabled on your accountIt looks like buys were disabled due to a chargeback that was made to your accountWe've escalated your case to a fraud specialist, and they will reach out to you when their review has been completedThank you so much for your patience

Hi Mr [redacted] , Thanks for writing inIt appears that you are in contact with one of our specialists, [redacted] in Case No [redacted] Due to certain regulations, we are required to verify your identity to process further buy or sell ordersPlease follow the instructions in the email on how to do soIf you do not wish to verify your identity, we cannot re-enable our exchange services, but you are free to send your digital currency to another wallet address

Mr [redacted] Thanks for writing inVerification amounts are credits, not debitsFurther, we don't retrieve the verification amounts - we allow you to keep themIf you still need assistance, please submit a support ticket and we would be more than happy to look into this issue for youThank you!

Hi Mr [redacted] ,Thanks for writing inWe understand the urgency of your requestWe can confirm that your case has been escalated to one of our payment engineersWe will reach out to you in Case No [redacted] as soon as we canThank you for your continued patience!

Hi Mr***, Thanks for writing inWe're sorry to hear about the issues with not receiving the second email to access your vaultWe've escalated your case to a specialistWe will reach out to you in Case No [redacted] as soon as we have an updateThank you for your patience!

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear that access to your account has been temporarily restrictedWe can confirm that your case is in the queue to be reviewed, and a member of our team will respond to you in Case No [redacted] as soon as they have an updateThank you!

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canA review of your account shows that you attempted to add a bank account to your Coinbase account on 7/8/Please note that you will need to verify this bank account before any funds can be withdrawn into itWe take account security very seriously, and cannot move funds into an unverified bank accountPlease verify this bank account to move forwardShould you need assistance, please respond to Case No [redacted]

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've reviewed your account details, and can confirm that the transfer you are referring to has been completedOne of our support team members has responded to you in Case No [redacted] Should you require further assistance, please don't hesitate to reach out by directly responding to that email