Coinbase

Complaint: [redacted] I am rejecting this response because: This is not acceptableI asked for the restriction to be lifted in order to be able to sell my holdingsI have already lost a substantial sum of money due to this restrictionPlease lift the restriction immediately Sincerely, [redacted]

Hello Mr [redacted] , Coinbase may initiate closure of a customer account(s) for a number of reasons including, but not limited to, engaging in prohibited activity as defined in our User Agreement: [redacted] It looks like it you may have violated the terms under:Appendix 1: Prohibited Use, Prohibited Businesses, and Conditional Use.I am sorry for any inconvenience, but at this time, all that can be done is to use another exchange for their wallet services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi there, We have been in contact with this person via internal support ticket # [redacted] While we always seek to resolve issues as quickly as possible, we have not been able to move forward with this person as they are not providing the ID information that we need to safely verify the ownership of their accountWe have suitable reason to believe this account may be compromised and is why we need this informationIf we can be provided with the information we have requested, we would be happy to move forward with unlocking the accountThey may respond to support ticket [redacted] with the information needed where our support specialists will be able to help themPlease let us know if you have any additional questions

Hi Mr [redacted] Thanks for your patienceA few days ago, one of our support agents credited your account $worth of BTCYou should see the funds in your BTC walletIf there's anything else we can do to help, please let us know

Hi Mr***, Thanks so much for your responseYour rejection to our initial response, however, did not include any new information, and our initial response to your case standsA thorough review of your account does not reveal any evidence of overchargesWe are unable to provide details in this public thread, but you may see a detailed history of your transfers here: [redacted] You will see that the charges you are referring to, while being the same amount, occurred on different days and times, and as such, are not considered to be double charges

Complaint: [redacted] I am rejecting this response because I can not put in a purchase for ETH because Coinbase has lowered my limitsHow can I even put in an order for ETH if you dropped my limit to $and each ETH is $give or take a few dollars?Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inIt appears that your support ticket was responded to on 7/7/in Case No [redacted] As our support agent has explained, we are unable to respond to your password reset request unless you write into us with the email address associated with your Coinbase accountWe take account security very seriously, and unfortunately, cannot make an exception for something as serious as a password resetThank you for your understanding

Hi Mr***, Thanks for writing inWe're terribly sorry to hear about the issue with the withdrawalIt looks like the withdrawal was sent to the incorrect bank account numberWe responded to you on 7/requesting more information so that we can investigateWe look forward to resolving this for you as soon as possible

Complaint: [redacted] I am rejecting this response because:you could have given me an option to pay the amount that you guys reversed, or just did the reversal at the price the bitcoins were actually bought Instead you guys initiated the reversal at precisely the wrong time, to leave me with less Bitcoin then I actually purchased Truly not fair to me and left me with no optionsSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 8/7/5:23:PM Complaint: [redacted] I am rejecting this response because: It remains unresolved How much longer do I have to wait for my money? Sincerely,MR [redacted] Sincerely, [redacted]

Mr [redacted] was contacted about his account in multiple cases ( [redacted] , [redacted] , etc)In those emails it was explained to Mr [redacted] that he was no longer eligible to buy and sell with CoinbaseThis is not a decision we come to lightly, but once it is done, there is no going back from this decisionAnd we are unable to reveal our review process to our customers so I am unable to give any more information on this matterHere is the email he was sent: Hello,A manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currencyWe're sorry for any inconvenience that this may caused.We regret that we are not able to supply you with any additional information.Please note that we have not blocked access to any balance currently in your Coinbase accountWhile we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time.Again, I apologize for any inconvenience this has caused you