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Coleman Custom Building, Inc.

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Coleman Custom Building, Inc. Reviews (117)

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer stated that that they received a delinquent per capita tax bill for *** Area School
District even though they claimed to have moved out of the School District in September of 2014. Please know that after receiving the taxpayer’s complaint I personally reviewed their accountI instructed the taxpayer that per capita tax is assessed on all adult residents living within the *** Area School DistrictAs such, every taxpayer is responsible for remitting paymentsTaxpayers have an affirmative duty to inform Tax Officers such as Keystone when they change residencesPlease know that Keystone obtains a list of adult individuals subject to the per capita tax from the *** Area School DistrictThis list included the taxpayer’s information and he was accordingly issued a per capita tax bill. My office advised the taxpayer that my office will exonerate his per capita tax balance upon receipt of evidence that he did not reside in the *** Area School District in the tax yearI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V***, Esquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As to be expected, Keystone Collects' attorney, MrV***, has sent a letter to my home in an effort to address the complaint In his letter, MrV*** does not address the main issue brought up in my original complaint, which is the issue pertaining to Keystone Collects phone numbers being disconnected when attempting to contact them As I imagine MrV*** has no issue comprehending my original complaint, the conclusion must be drawn that he has intentionally ignored the excruciating detail around Keystone Collects' phone numbers being disconnected on the date of my original complaint On said date, I contacted Keystone Collects via the phone number listed on the physical letter sent to my home, the two phone numbers listed on their website, and the phone number listed on Google Every attempt reached a disconnected line, which prompted this complaint MrV***'s attempt to "pretend" that that didn't happen is not surprising, but I would request that Keystone Collects contact their phone provider to confirm that these issues were experienced, rather than continue to deny it in an effort to avoid humiliation I would request that an official letter be produced from Keystone Collects' phone service provider stating that they were indeed having phone issues during this period, and to admit faultIt is unfortunate that a firm, and by association their attorney, that represents the Commonwealth of Pennsylvania will stoop to the level of pure denial to squash a valid complaint against their firm I will not agree to resolve this complaint until Keystone Collects admits that their phone system was not operational during the time of this call, and to provide an explanation of said technical difficulties
Regards,
*** ***

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberIn her complaint the complainant advised that she received a delinquent earned income tax notice from Keystone Collections
Group (“Keystone”)The complainant advised that as she worked in Philadelphia, which assesses a higher non-resident earned income tax rate than the complainant’s resident rate, her Philadelphia tax withholdings should fully cover her resident earned income tax liabilityPlease know that I have thoroughly reviewed the complainant’s account. As a preliminary matter, by separate correspondence my office advised the complainant that Keystone Collections Group serves as the duly appointed Tax Officer responsible for the collection of local earned income taxes assessed by her resident political subdivisionMoreover, my office explained Keystone’s audit process generally and assured the complainant that the initiation of an audit affords taxpayers with the opportunity to supply Keystone with supporting documentation evidencing that they do not owe the tax Per my review of the complainant’s account, she provided my office with documentation supporting her contention that she worked in Philadelphia and was withheld to the Philadelphia non-resident earned income tax rateAccordingly, her account was properly credited as to the portion of her W-earnings associated with her Philadelphia employment. However, the Department of Revenue reported that the complainant and her husband claimed taxable net profits during the tax yearAs the information provided by the Department of Revenue reflects the compensation reported on the complainant’s Pa-Personal Income Tax Return, which was filed jointly with her husband, it is not possible to determine what portion, if any, of the net profits constitutes earned income for the complainant or her husband, without supporting documentation such as a Schedule C or RK-1. Moreover, these Philadelphia credits may only be applied to the complainant’s tax liability, not her husband’s local earned income tax liabilityAccordingly, as the complainant has not provided my office with any documentation evidencing the source of the net profits, I am currently unable to make a determination as to whether she may apply her Philadelphia credits against the remaining local earned income tax liability. Upon provision of a Schedule C or K-1/RK-1, my office will review and adjust the complainant’s account, if necessary I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher ** V***, Esquire

Dear Ms***: Please be advised that my office has contacted the complainant regarding the above-referenced complaint ID. My office explained that proof of the taxpayer’s work location is required as the taxpayer’s
employers have locations in multiple taxing jurisdictions. These taxing jurisdictions have different non-resident local earned income tax rates. Accordingly, the amount of any refund owed would differ depending on the jurisdiction. I additionally explained that while a letter from the employer substantiating the work location is ideal, some other form of proof would be acceptable. Accordingly, my office will await this additional documentation from the taxpayer. Thank you for the opportunity to resolve this issue Very truly yours, KEYSTONE COLLECTIONS GROUP Christopher *V***, Esquire

December 8, 2015*** *** *** ** *** ** *** *** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to
resolve the concerns of taxpayers,In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax returnThe taxpayer was concerned because they previously submitted their required local earned income tax return and paymentThey also stated that Keystone confirmed that their local earned income tax payment check was cashed, but they were awaiting additional information about their account.After receiving their account, I was able to confirm that their local earned income tax payment was received by check and cashedHowever, at the time the individual submitted their payment, my office did not receive the required return, W-2s or supporting documentationConsequently and despite submitting a payment, they received the “Failure to File” notice in November 2015.Since receiving your previous letter, my office has called the taxpayer to further explain and provide them an opportunity to submit a returnPennsylvania taxpayers are required by law to submit these local returns annuallyDespite submitting the timely payment, the taxpayer did not comply and a late filing fee was assessed on their accountAlso, my office cannot determine if their previous payment satisfies their local tax obligation without receiving the required return and supporting documentation.Keystone has relayed this information to the taxpayer by phone and is currently awaiting their return and supporting documentsOnce this information is received, my office will be able to confirm their local earned income tax balance and determine if any additional payment is requiredI trust that we will soon be able to resolve their account.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH***, Esquire

January 22, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve
the concerns of taxpayers.In the instant case, the individual stated that they recently received a notice from Keystone regarding unpaid *** *** School District and *** *** *** Per Capita Tax BillThey raised concerns about not receiving the notice sooner, collection costs assessed on their account, and not receiving a Per Capita Tax Bill.After receiving the letter from the Revdex.com, I reviewed the individual’s accountI can confirm that their per capita tax bill was mailed by first class mail on August 1, My office relied on the address associated with their account, the same provided with their complaintFurthermore, their per capita tax bill was mailed on July 31, by first class mailI cannot comment on why these bills were not received.In addition, the fees assessed on the account are authorized costs of collection added when the tax becomes delinquentThese are one-time fees and do-not accrue over timeIt is important to remember that these taxes are self-assessed taxes and as such every taxpayer is responsible for remitting paymentsFailure to receive a bill does not "Waive this requirement.My office recently contacted the taxpayer directly to resolve these outstanding taxesThe taxpayer has since notified Keystone that they will submit payments to satisfy these outstanding taxesConsequently, my office considers this matter resolved.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH***, Esquire

August 5, 2016*** ***Revdex.com of Western PAHoliday Drive, Suite 220Pittsburgh PA 15220RE: Complaint ID# ***Dear Ms***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve
the concerns of taxpayersSince receiving your letter I have reviewed the taxpayer’s account and prepared a detailed response to the taxpayer addressing their concerns.In their complaint, the taxpayer indicated that they continue to receive notices from my office regarding delinquent local earned income taxesI would note that the delinquent notices are for tax years through when the taxpayer lived in the taxing jurisdictionAlthough the taxpayer claims that they should not owe these taxes due to out-of-state work withholdings beginning in 2011, the taxpayer has failed to file local earned income tax returns to verify this informationIt is important to note that under Pennsylvania law every taxpayer is required to file a local earned income tax final returnUnfortunately, Keystone is limited by the information supplied by the Pennsylvania Department of Revenue until the taxpayer provides copies of her local earned income tax returns with all supporting documentation.The taxpayer also claimed to contact our office “hundreds” of times wherein she was assured this would be taken care ofcording to our records, the taxpayer has contacted our office on five different occasions since and she was notified on each occasion that we would be happy to review any applicable out-of-state credits upon receipt of supplemental income tax documentationTo date, we have not received the required documentation from the taxpayerI have notified the taxpayer of the additional documentation required in order to further review any alleged out-of-state credits for her account.I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy: Amanda LM***, Esquire

I have received communication from an individual from "Keystone Collections Group" indicating that they attempted to contact me at 1500, and then again at They do not seem to have understood that I would be working at these timesI have not yet responded to this individual whom describes
themselves as a "Lawyer." Unfortunately, I feel the individual did not take into consideration of my complaint, and the issues that were describedI am unavailable to answer communications via phone at my residence while I am currently attending my place of employment

January 29, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve
the concerns of taxpayers.In the instant case, the taxpayer contacted Keystone regarding their local earned income tax return and refundThey raised concerns about the status of their refundIn addition, the taxpayer requested that a supervisor contact them to resolve this issueAfter receiving your letter, I reviewed their account with a customer service supervisor.It is important to know that the taxpayer works and resides in two different municipalitiesConsequently, they are subject to a 1% resident income tax rate and a .28% nonresident rateThe excess .28% withheld tax is paid to their workplace locationTherefore when the taxpayer completed their return, applying their 1% resident tax rate, they believed a refund of previously withheld taxes was dueHowever, because their workplace location assesses the non-resident tax rate, no refund was dueThe excess withholding was properly paid by their employer to their workplace location.Since receiving their complaint, a customer service supervisor has contacted the taxpayer to further explain these varying resident and non-resident tax ratesAs always, my office appreciates the opportunity to address taxpayer’s concernsMy office now considers this matter closed.Very truly yours,KEYSTONE COLLECTIONS GROUPCody JH***, Esquire

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers. Since receiving your letter I have reviewed the taxpayer’s account and prepared a detailed response that I am sending to the taxpayer addressing their concerns In their complaint, the taxpayer indicates concerns about the loss of confidential tax information provided to Keystone. Keystone is in receipt of the documentation provided by the taxpayer in 2013. There appears to have been some miscommunication between our customer service representatives and the taxpayer concerning the documentation received by the taxpayer. The issue was not whether we received the taxpayer’s W-information but that Keystone did not receive a local earned income tax return from the taxpayer to further review any potential out-of-state credits. Pursuant to Pennsylvania law every taxpayer is required to file a local earned income tax final return. Unfortunately, Keystone is limited by the information supplied by the Pennsylvania Department of Revenue until the taxpayer provides copies of her local earned income tax returns with all supporting documentation Nevertheless, Keystone has attempted to apply out-of-state credits for the taxpayer based solely upon W-information provided and advised the taxpayer concerning the possibility of further credits upon receipt of additional tax documentation I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Amanda LM***, Esquire

Jennifer GlasserRevdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In the instant case, the individual stated that they received a 2015-*** Per Capita Tax Bill but no longer lived in *** or PennsylvaniaThey also raised concerns that Keystone required evidence that they had moved in order to resolve their account.After receiving the letter from the Revdex.com, I reviewed the individual’s account and confirmed that they had moved to ***Accordingly, their account was closed.I then personally contacted the individual to inform themI explained that in Keystone received local earned income tax withholdings from their employer indicating that they were a resident of ***Accordingly, Keystone mailed them a 2015-per capita tax billHowever, as stated, I ensured them that their per capita account was now resolved and closed.It is important to know that Keystone has expressed strong concern over the Revdex.com’s decision to publish these responses on the internetKeystone is concerned about the confidential nature of taxpayer information, and our obligation to maintain a strict standard of confidentiality with regard to taxpayer detailDue to the confidential nature of tax information, Keystone responds to the taxpayer directly, with detail information (generally confidential in status) and provides an overview of the response to the Revdex.com (with no confidential detail)We appreciate your offer to remove or redact confidential information from responses, but PA law binds a tax officer to safeguard taxpayer information, and Keystone must therefore take the prudent steps necessary to eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information to the public on its internet publication.While tax collection can be quite a challenging responsibility due to the enforcement of its oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfy consumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt to resolve reasonable concerns put forward via the Revdex.comIn the future, despite not responding to the Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue to address all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised of that progress.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH***, Esquire***

To Jennifer ***,I received yet another letter in which one Christopher *V***, Esquire, whom I’ve neither spoken to or met, claims to have sent copies of my tax notifications to me I would like to report that this is untrue; following my initial call to Keystone, not one correspondence was made by mail other than the copy of their rebuttal, which did not include said documentation of copies of my income tax returns, or my per capita tax invoices In fact, I had to email Keystone twice in order to get the information I needed to even pay the per capita tax, so suffice it to say that this response does not say much for their honesty.Again, this party claims that I knew something that I did not And again, I filed directly with them only when something was sent to me in the mail I have since paid them and paid their late fees (although as far as I know, I filed on time, except for the or per capita tax, whichever was supposedly billed to me this past year - i.e., the late notice, not the initial per capita tax bill) Though the claim that they sent me copies of each of these documents after filing my complaint is purely false I received no “redacted copies” of anything, nor was I sent any envelopes This would have been appreciated when I initially contacted them, but was never done I also would like to mention that I never worked with a Christopher I worked with one woman over the phone on one occasion, and that was all.Regarding the claim that “My office has shown that the taxpayer was aware that Keystone Collections Group serves as tax officer to Northampton County, *** City and *** Area School District…” they did not offer any proof of this other than alerting me of my login for their site, which I recovered, and thus saw the event it which I had filed online, which could only have been after receiving a paper notice, and was only that occasion Never was I informed that they had replaced *** until this year I’m not sure what their goal is in stating these things, but if it is to make the taxpayer feel uninformed and uneducated about the system we are to follow, then they have succeeded If I had any choice in agency to file to, one that communicates honestly with its “customers," I would gladly take it I take it, though, that I have no choice but to deal with this party, which is, frankly, unfortunate, as they are rather insulting.I apologize that you’ve had to be the middle man with this claim.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Keystone has no reason to be nasty to me & I need a proper reason for there misconduct ?

I have mailed the Keystone Collections Group my local tax return and a copy of my W-for the year that indicates the additional refund amount due from 2016. Total amount and is $800.00. In addition to my return, I have put Keystone in touch with a corporate accountant in my company that has offered to provide any additional documentation Keystone claims to require to issue me a refund.I expect to receive my refund check, in the amount of $800.00, no later than June 30, 2017. If I do not receive this refund by the date listed I will be forced to take additional action
Regards,
*** *** p.s I do not understand how a private company like Keystone is permitted to collect tax money and impose its own regulations on claiming a refund of that money with seemingly no governmental oversight or accountability. This seems like an utter failure on the part of regulators and lawmakers to protect the good people of Pennsylvania from corporate greed

Thank you for your letter regarding the above-referenced complaint ID number As previously mentioned, my office has attempted to contact this taxpayer on several occasions over the phone to discuss an amicable resolution addressing her concerns. Additionally, a letter was sent to the taxpayer requesting that she contact my office to discuss her concerns. Despite the employer’s efforts the taxpayer has not contacted my officeAccordingly, in an attempt to further address the taxpayer’s concerns, my office has written to the taxpayer explaining Keystone’s audit processAdditionally, the taxpayer was provided with a copy of her rights My office continues to await the taxpayer’s phone call to discuss her concerns Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V***t, Esquire

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID number. First, as I explained in my previous response, a refund to Mr*** was mailed on August 24, 2016. While I cannot verify when Mr*** received his refund, he negotiated the check with his bank on September 1, 2016. Second, Mr***’s response misrepresents Keystone’s efforts to help resolve an issue resulting from the issuance of a W-containing incorrect informationAs you will see, throughout this matter Keystone consistently told Mr*** that a corrected W-2, known as a W-2C, needed to be provided to correct the error reported by the employerMr*** failed to remit a W-2C as requested resulting in the protracted resolution of the employer error. Mr*** filed his local earned income tax return and provided an employer W-which listed his work location as being *** *** Township, which levies a 1.0% local earned income tax rate. Accordingly, based on the W-provided by Mr*** and his employer, Mr*** was not owed a refund. In May, Mr*** called Keystone and inquired as to the status of his refund. It was explained to Mr*** that based on the PSD code on the W-no refund was due. It was further explained that a corrected W-2, also known as a W-2C, would need to be supplied to correct this error. Mr*** explained that he would get this corrected W-and remit the same. This stands in direct controversy to Mr***’s assertion that he had never heard of a W-2C On July 1, Keystone confirmed that we had received a new W-but had not yet processed the return using the additional information. It is important to note that the document provided was not a W-2C, but rather an entirely new W-2. This distinction is key. A W-2C reflects both the original incorrect information as well as corrected information. It acts as confirmation that there was an employer error in reporting relevant tax information. By providing a new W-2, not a W-2C, it appeared that Mr*** had earnings in two (2) separate taxing bodies, *** *** as reported on the original W-and *** as reported on the new W-2. This position is further strengthened by the fact that the W-2s listed different amounts in the State Unemployment Insurance, company car allowance and employer-sponsored health coverage amounts. This was explained to Mr*** on July 28, and further detailed in my letter to Mr*** of August 8, On July 29, 2016, Mr*** explained that his employer refused to provide a corrected W-reflecting the accurate PSD code. In an effort to assist that taxpayer, a representative from Keystone explained that absent a W-2C, Keystone would require a letter from the employer stating the physical work location of Mr*** and that the employer reported and withheld the local earned income tax to *** *** Township in error. As stated previously, a W-2C provides essentially the same information Subsequently, Keystone was contacted by the taxpayer’s employer who verified Mr***’s work location and earnings information. Typically, Keystone requires this information in writing to retain for its records, but in an effort to assist Mr***, it was determine that this requirement would be waived. Accordingly, as was explained in my original letter to Mr***, this issue stemmed from the errors contained in Mr***’s original W-2. The matter was perpetuated by the employer’s refusal to issue a W-2C, the remedial document requested by Keystone when first contacted by Mr***. The issuance of an entirely new W-2, containing different information, only exacerbated the matter further. I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers. As the cause for the delay originated with his employer’s error and a refund has been issued to Mr*** my office considers this matter resolved Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

February 29, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear Ms***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to
resolve the concerns of taxpayers.In the instant case, the taxpayer stated that they experienced problems regarding their local tax refundThey also stated that they were unable to resolve this issue by contacting Keystone’s customer service representatives.After receiving the taxpayer’s complaint, I examined their account and determined that unique circumstances surrounding their residence and taxing authorities complicated their returnConsequently, Keystone was unable to process their return as filed.However, a representative contacted the taxpayer to explain the situation, particularly discrepancies between their Pennsylvania state and local tax returnsMy office also requested that they submit either an amended local and/or state returnOnce the taxpayer’s amended return and supporting documentation is received, my office will work to process it promptly and issue any refund due.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy: Cody JH***, Esquire

February 29, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear Ms***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to
resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office concerning unpaid and local earned income taxes owed to *** ***The taxpayer then attempted to file their and returns on our website, but experienced some difficultiesThey were concerned because the notices they received indicated they owed a significant amount of unpaid taxes but when they completed the returns online their outstanding balance was significantly less.After receiving your letter, a supervisor from my office contacted the taxpayer by phone to assist themThe Keystone representative explained that, based on their W-2s, their taxes were withheld but not forwarded by their employer to the proper taxing authoritiesTherefore, the taxes appeared to be outstanding, when in fact the taxpayer owed only a small balance and a $fee for failing to file their annual return.The taxpayer indicated that they would submit these documents and late returns to fully resolve this matterOnce W-2s are provided by the taxpayer, my office will be able to recover those withheld taxes and ensure they are paid to the correct taxing authorities.Pending the receipt of their and W-2s and local tax returns, my office will consider this matter closedThank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody J***, Esquire

March 11,2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***Complaint ID# *** Dear Ms***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the
concerns of taxpayers.In their complaint, the taxpayer indicated that they had issues with their local earned income tax return and refundSpecifically, they stated that they did not receive their refund but that their return was properly filedIn their complaint the taxpayer also identified issues regarding taxes withheld by their employer and forwarded to KeystoneThe taxpayer also referenced difficulties in coordinating between their employer and Keystone representatives during attempts to resolve this issue.After receiving the Revdex.com complaint, I researched this account and identified outstanding issues regarding the taxpayer’s employer and missing tax paymentsHowever, relying on the information provided by the taxpayer, Keystone was able to process their returnA refund will be issued to the taxpayer on March 11, My office will now work to locate the missing tax payment(s) and ensure that their employer properly complies with tax withholding requirements.Thank you for bringing this matter to my attention and providing the opportunity to address this taxpayer’s concerns.Very truly yours,KEYSTONE COLLECTIONS GROUPCody JH***, Esquire

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer stated that that they tried to pay their delinquent local earned income taxes online but did
not have an “invoice number”. Please know that after receiving the taxpayer’s complaint I personally reviewed their account and provided the taxpayer with directions on how to satisfy a delinquent audit accountPlease know that accounts subject to Keystone’s audit process are not paid via invoices through one of Keystone’s online programs because in certain circumstances taxpayers can provide documentation reducing their tax liabilityRather, taxpayers may remit payment by cash, check, money order, or make a payment over the phone using a credit card My office has sent a letter to the taxpayer on how to properly remit payment to satisfy his accountAccordingly, my office considers this matter resolved. Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V***, Esquire

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Address: 232 Center St, Ghent, West Virginia, United States, 25843

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