Coleman Custom Building, Inc.

Dear MsEdwards: Thank you for contacting Keystone Collections Group (“Keystone”) regarding this complaint ID numberIn their complaint the complainant advised that he electronically filed his local earned income tax return utilizing Keystone’s e-file system seeking
a refundSince he did not receive his refund in the timeframe he anticipated, the complainant filed the above-referenced complaint Please know that I have thoroughly reviewed the complainant’s accountPlease be advised that due to the high volume of local earned income tax return filings Keystone receives, it can take some time for refunds to be processedNevertheless, a review of the complainant’s account reflects that his refund should be issued within the next weekAccordingly, my office considers this matter resolved I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V***, Esquire

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.
Since receiving your letter I have reviewed the taxpayer’s account and prepared a detailed response to the taxpayer addressing their concerns In their complaint, the taxpayer indicated that Keystone made multiple attempts to cash the taxpayer’s Check #*** resulting in numerous overdraft fees charged by his bank. After reviewing the taxpayer’s account, I confirmed that Keystone only submitted the taxpayer’s check to his bank for payment one time. It is our understanding that different banking institutions have different policies regarding their handling of checks which could result in multiple attempts to negotiate the check. However, Keystone’s policy is to only make two attempts to cash a check. And in this situation, Keystone only submitted this check to the bank for payment one time. Therefore, it would appear that the taxpayer’s complaint may actually be with his own banking institution which he should have contacted to stop their multiple attempts to cash Check# *** Furthermore, Keystone does not assess a $fee for insufficient funds in a bank account; Keystone assesses a $fee. As Keystone did not initiate the further attempts by the taxpayer’s banking institution to cash Check# ***, we are not willing to reimburse any of their overdraft fees. While Keystone would normally assess a taxpayer with insufficient funds a charge of $29.00we are extending this particular taxpayer a one-time waiver of this fee. Unfortunately, we are unable to control his banking institution’s policy concerning check processing and/or the assessment of fees I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V***, Esquire

*Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still waiting for written proof to be mailed to me and my rights.I will not call to be harassed by this companyThey send mail to the wrong address when they have the correct one just to add more fees
Regards,
*** ***

Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer disputed the imposition of penalty, interest and fees on his delinquent earned income tax (EIT) accountFurthermore, the taxpayer expressed concern with the delay associated with his
receipt of a delinquent notice for EIT. Please know that upon receipt of the taxpayer’s complaint I personally reviewed his account to resolve any discrepanciesIn separate correspondence, I explained in detail how Keystone’s audit process worksSpecifically, using earnings information provided by the Pennsylvania Department of Revenue, and its power as Tax Officer, Keystone audits individual taxpayers to determine if a discrepancy exists between what a taxpayer has filed with Keystone and with the State of Pennsylvania I further advised that it is not until the Department of Revenue provides Keystone with taxpayer earnings information that Keystone can identify discrepancies with the submitted filingsUnfortunately, the delay associated with the Department’s provision of taxpayer information is unavoidable The information provided by the Department of Revenue evidenced a discrepancy with the taxpayer’s State and Local tax returnsAccordingly, a balance due remained on the taxpayer’s accountFurthermore, the penalty and interest assessed on the taxpayer’s account are mandated by law, and the fees constitute the statutorily authorized collection costs Keystone is entitled to recoup As the taxpayer remitted payment in full, my office considers this matter resolvedI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V***, Esquire

March 11, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear Ms***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve
the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax returnThe taxpayer was concerned because they believed their return was previously submittedThey also expressed concern that they had not received a refund check that was due.After receiving their complaint, I was able to confirm that my office did not previously receive their annual tax returnOn December 14, my office did receive an incomplete fax from the taxpayerBut their required local earned income tax return and supporting documentation were not includedConsequently, my office was unable to process their return and potential refund.Since receiving this notice, a customer service representative from my office has contacted the taxpayer to fully explain why no refund has yet been issuedThey also explained the documentation still required by my officeThe taxpayer then indicated that they would like to confirm this information with their tax preparerThey also stated that they may contact our client municipalities for further informationThe representative from my office explained Keystone’s role as tax collector and directed them to our website for further information (*** *** ***).Keystone is currently awaiting their return and supporting documentsOnce this information is received, Keystone will be able to review these returns and process any refund that is dueThank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPCody JH***, Esquire

Dear Ms***: Thank you for your cooperation in working with the taxpayer and Keystone to address this matter. Please be advised that I have thoroughly reviewed the taxpayer’s account and all relevant documents. Based on the information provided by the taxpayer to Keystone on
his relevant final returns and W-2s, the taxpayer used the incorrect local earned income tax rate for the 2012, and tax years. This error led the taxpayer to believe refunds were due, when they were not. A separate letter has been sent to the taxpayer further explaining the errors. Despite these errors, a refund was due for both the and tax years. The refund for the tax year was sent via check #*** on June 10, 2015. The refund for the tax year was sent via check #*** on April 14, 2016. Accordingly, the taxpayers concerns have been addressed and my office considers this issue resolved. Thank you for your attention to this matter. Very Truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID number Please know that the complaint your office forwarded to Keystone appears to be incomplete as the taxpayer’s
“Statement of the Problem” appears to begin mid-sentence and end mid-sentenceHowever, based upon what was provided to my office, I have reviewed our records and it appears that the taxpayer is disputing local earned income taxes owed to *** Area School District and Caln Township After reviewing the taxpayer’s account, please know that my office previously advised the taxpayer to provide W-2s, tax returns, and any other documentation that provides proof that these taxes were paid or withheld by an employerTo date, the taxpayer has not provided my office with the requested documents, payment or any evidence that these taxes were previously withheldIn their complaint the taxpayer states that they erroneously paid these taxes to another municipality and has since made the correctionHowever, my office cannot credit the taxpayer’s account absent proof that these taxes were paid. In their complaint, the taxpayer states that they endorsed a check to Keystone and Keystone returned the check and requested a new personal checkFurther, the taxpayer states “they are not getting my bank account number”Please know that the taxpayer’s check of was returned because it was a third-party check not made payable to Keystone Collections GroupPlease know that in order to process a personal check, my office requires that it be made payable to “Keystone Collections Group”However, Keystone will also accept money orders or cash payments made in person. As stated above, my office has requested documentation evidencing proof of payment or local earned income tax withholdingOnce proof is provided my office will adjust the account accordinglyI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I have a fax transmission receipt from showing that my fax to them was RECEIVED I believe my Wand tax forms were thrown awayI received a bill from them in asking me to pay Qtaxes for Schukyhill township I no longer live in Schukyhill township When I called to complain they stated that I needed to send a change of address The bill came to my new address so obviously they have it I don't know of any law that requires people to pay taxes in townships that they don't live or work in I believe they're committing fraud/theft, taking money not owed to them. I have also been cleared by Keystone for of the years in question The rude reply said that I allegedly paid taxes in Wilmington, but Keystone has now said I'm cleared I didn't allegedly pay, I actually paid.My concern is what happened to the fax I sent over in I have a transmission receipt saying it was received, but there's no record of it I faxed over confidential tax information containing personal information I can't believe it was "misplaced" Someone could have stolen my identity due to their carelessness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberPreviously, my office issued a response to the taxpayer and advised that while *** provides that they reside in *** Township, they in fact reside in the Borough of *** In their follletter, the taxpayer stated their displeasure with Keystone’s use of *** as a means of determining a taxpayer’s municipality for local earning income tax purposesFurthermore, they expressed their concern with the fact that their employer is now withholding at a lower rate due to incorrect information on ***Accordingly, the taxpayer requested specific guidance on how to avoid paying penalty and interest for underpayments associated with this withholding error Please know that in response to this letter I personally reached out to the *** ** *** *** *** *** *** and made them aware of the error associated with the taxpayer’s addressI am hopeful that the *** will take measures to correct the error Additionally, I provided the taxpayer with more information on *** including the Disclaimer provided on the website that puts taxpayers on notice that the information may be inaccurateFinally, I outlined steps the taxpayer can take to correct the error and avoid paying penalty and interest associated with this accountEven though penalty and interest have accrued, my office will waive the penalty and interest if the taxpayer correctly follows our instructions I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

RE: Complaint ID# ***Dear *** ***:Thank you for your letter reg*** the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In the instant case, the individual stated that they received a
2015-*** Per Capita Tax Bill but no longer lived in *** or PennsylvaniaThey also raised concerns that Keystone required evidence that they had moved in order to resolve their account.After receiving the letter from the Revdex.com, I reviewed the individual’s account and confirmed that they had moved to MissiouriAccordingly, their account was closed.I then personally contacted the individual to inform themI explained that in Keystone received local earned income tax withholdings from their employer indicating that they were a resident of ***Accordingly, Keystone mailed them a 2015-per capita tax billHowever, as stated, I ensured them that their per capita account was now resolved and closed.It is important to know that Keystone has expressed strong concern over the Revdex.com’s decision to publish these responses on the internetKeystone is concerned about the confidential nature of taxpayer information, and our obligation to maintain a strict standard of confidentiality with regard to taxpayer detailDue to the confidential nature of tax information, Keystone responds to the taxpayer directly, with detail information (generally confidential in status) and provides an overview of the response to the Revdex.com (with no confidential detail)We appreciate your offer to remove or redact confidential information from responses, but PA law binds a tax officer to safeguard taxpayer information, and Keystone must therefore take the prudent steps necessary to eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information to the public on its internet publication. While tax collection can be quite a challenging responsibility due to the enforcement of its oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfy consumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt to resolve reasonable concerns put forward via the Revdex.comIn the future, despite not responding to the Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue to address all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised of that progress.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH***, Esquire

Dear Ms***: Thank you for your letter regarding complaint ID#***. In their complaint, the taxpayer stated that they received a delinquent tax notice for *** *** *** *** *** Area School District for he tax year. The taxpayer
alleges that they did not live in *** *** Township in 2013. Please know that I have sent the taxpayer an explanation regarding Keystone's audit process. This explanation further explains that this audit process provides multiple opportunities for the taxpayer to work with Keystone to resolve apparent discrepancies. Finally, the letter provides statutory authority granting Keystone certain audit powers resolve disputed delinquent tax accounts. I am hopeful that the taxpayer, upon receiving my letter, will provide the necessary documentation to fully resolve this account. Thank you for providing my office with the opportunity to address the taxpayer's concerns. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

Dear Ms***: Thank you for contacting Keystone Collections Group (“Keystone”) regarding this complaint ID numberIn his complaint, the complainant advised that he received a delinquent tax notice from Keystone Collections Group (“Keystone”)Moreover, he advised that
the delinquent notice was the only notice he received for per capita taxes. Please know that I have thoroughly reviewed the complainant’s accountThe complainant was issued a delinquent per capita tax notice on or about April 17, seeking payment for past due per capita taxesPlease know that the delinquent notice he received was sent as part of a regularly scheduled delinquent mailing for taxpayers who do not respond to the first mailingPer my review of the complainant’s account, the original per capita tax bill was mailed to him on July 1, at the same address the delinquent notice of April was sentA copy of the original bill was provided to the taxpayer by separate correspondence Please know that Keystone takes reasonable precautions to ensure that all tax bills are delivered to taxpayersKeystone regularly verifies addresses by searching multiple address databasesMailings of per capita tax bills are scheduled well in advance of due dates so that if mail is returned there is ample time to find a new, accurate taxpayer addressIf a bill is returned as “undeliverable”, a memo is placed in a taxpayer account evidencing the samePer my review of the complainant’s account, his per capita tax bill was not returned to Keystone as undeliverable Moreover, please know that Keystone did not collect per capita taxes for the City of Reading/Reading School District prior to the tax yearThat is, the per capita tax bill was the first per capita tax bill Keystone issued to Reading residentsRegardless of when Keystone assumed the role of per capita tax collector, the complainant claimed that he timely remitted payment of the taxAccordingly, he was aware that the per capita tax was due. By separate correspondence, my office advised the complainant of these issuesMoreover, my office explained that if the complainant believes he paid these taxes prior to delinquency, he may supply Keystone with copies of copies of receipt(s) and/or cancelled check(s) and my office will adjust his account if necessary I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V***, Esquire

February 5, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***: Previously the above-referenced complaint was submitted by the taxpayerThe taxpayer was concerned because they received a notice regarding their failure to file their required local earned income tax returnAfter receiving the complaint, my office worked to contact the taxpayer, explain the notice and provide them the opportunity to submit their local tax returnA representative from my office spoke with the taxpayer on January 11, and it was our understanding that the complaint was resolvedThe taxpayer stated that they would submit their required return, accompanying documentation and any tax due or late penaltiesTo date, my office has not received a copy of their local earned income tax returnTherefore, I am writing to clarify that in order to fully resolve their account, my office requires receipt of their local tax return, documents and any corresponding paymentsAs always, thank you for your help in working towards a resolution and addressing taxpayers’ concerns.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH***, Esquire

*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear Ms***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of
taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax returnThe taxpayer was concerned because they stated that they previously submitted their required local earned income tax return and payment.After receiving their account, I reviewed their account and confirm that they previously contacted Keystone stating that their returns were timely submitted with paymentMy office thoroughly reviewed our files and could not locate their return or paymentThere was no evidence it was ever received by KeystoneRecently Keystone representatives confirmed this information with the taxpayer and explained why the received the failure to file noticeMy office has since received the taxpayer’s returns and tax payment.However, to date the taxpayer has refused to pay any late filing feesThe late filing fees were assessed pursuant to Pennsylvania Act of and adopted by the taxpayer’s resident taxing authoritiesThe fee covers the costs incurred by Keystone to notify, process and recover or refund these unreported taxesMy office cannot confirm that the taxpayer timely submitted their retum(s) and therefore has determined not to waive these late filing feesThis information has been recorded in their account and the late filing fees remain outstanding.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPCody JH***, Esquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Keystone takes no accountability that the return and payment was filed timely and either lost by them or the postal service. I filed and made another payment as soon as I received their letter and verified my check to them was not cashed. Charging $for either their mistake or the postal service seems quite high. Tax Agency collections throughout the country do not charge a penalty. What Makes Keystone special in that they make there own rules and not governed by anyone>?
Regards,
*** ***

Dear Ms***Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.Please be advised that my office has sent a letter to the taxpayer explaining Keystone's audit process. Additionally, Keystone has provided statutory authority granting Keystone audit powers to resolve discrepancies identified by Keystone's audit process. This information should address the concerns identified by the taxpayer.Thank you for your attention to this matter.KEYSTONE COLLECTIONS GROUP

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.
Please know that Keystone thoroughly reviewed the taxpayer’s account upon receipt of your letter. Our representatives worked with the taxpayer outside of the Revdex.com Complaint in order to resolve all of his concerns with his and his wife’s per capita accounts As Tax Officer, Keystone did need additional information from the taxpayers to confirm their various resident addresses and the appropriate timeframe that they resided in each municipality in order to properly bill them. Taxpayers are required to provide the additional information in accordance with the Local Taxpayer Bill of Rights. Therefore, we worked directly with the taxpayer to obtain the required information to finalize their accounts I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per correspondence from Keystone Collections they state that "this is an attempt to collect a debt and please request debt verification" I requested and never received I also sent a letter from the homeowner in Pine Richland saying I was not a permanent resident and I requested them to not contact me again which Keystone did not abide bySince then I received a letter saying they are going to file suitBelow is a copy of an email I sent them in attempting to resolve and dispute the issue:"I no longer have that WH&R block had instructed to save the information for three yearsIt has been past yearsI can try to contact that employer but they only keep records on file for years as well so it's a futile attemptI was informing you I did not rent or own because I received a letter requesting a lease and utility billsI simply used that address to file my taxes. I checked with the Revdex.com and your agency is in fact registered and classified as a collections agency and handles more accounts other than simply auditing taxesI understand from the information I have reviewed at the bureau that you are all required and have goals to "open accounts" and most of the people do not even owe which is not found out until disputingI have already requested proof of debt as outlined in the first letter (which I did not receive)At this point I will need proof that I have not been sent into collectionsIf I do not receive this I will contact the Revdex.com and file a claim against your agencyAlso, I paid my taxes and If you would have reviewed my account and return properly before you sent the first email you would have seen all of the information that I already provided showing that
Regards,
*** ***

Dear Ms***: Thank you for providing my office with an update from the taxpayer. The taxpayer correctly pointed out that Box of the W-form requires an employer to provide a six (6) digit numerical code which is used to identify the work place location. However, one of the taxpayer’s employers failed to provide the six (6) digit code and instead provided a two (2) digit code. Accordingly, Keystone is unable to determine the appropriate nonresident tax rate for the taxpayer. I have sent the taxpayer a letter explaining this as well as providing examples of documents which my office can use to substantiate his work location Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP Christopher EV***, Esquire