Coleman Custom Building, Inc.

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer stated that they received a delinquent per capita tax bill for *** Township for tax
year even though they claimed they did not live in *** Township at that time. Please know that after receiving the taxpayer’s complaint I personally reviewed their accountI instructed the taxpayer that per capita tax is assessed on all adult residents living within *** TownshipAs such, every resident taxpayer is responsible for remitting payments A review of our records and the documentation provided by the taxpayer indicates that while they did change residences, their previous residence was also located in *** TownshipOur records reflect the taxpayer filed local earned income tax returns in and from different addresses in *** TownshipAccordingly, as both residences are located in *** Township, it is my office’s position that the taxpayer is responsible for *** Township per capita taxes. My office advised the taxpayer that we will exonerate his per capita tax balance upon receipt of evidence that he did not reside in *** Township in the tax yearI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

February 2, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve
the concerns of taxpayers.In the instant case, the taxpayer raised issues regarding a tax forms they continue to receive from KeystoneThe taxpayer stated that they continue to receive these forms annual but do not reside within a municipality or school district administered by Keystone.After receiving your letter, I was able to confirm that the taxpayer does live outside a jurisdiction administered by KeystoneConsequently, my office was able to update our records to ensure that the individual does not receive any additional forms or noticesAccordingly my office considers this matter closed.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPCody JH***, Esquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Harry Byers They said I did not file, I say I did file they can't show no proof I didn't fileOnly there word, my copy of my return shows all boxes of the return filled inThe rep we talked to in December said he found our return, and now they say it was not a complete returnI still say this is a scam. *** ***

December 7, 2015*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID number.In their complaint, the taxpayer stated that they submitted their annual return
through our website’s e-filing process in February However, in November they received a notice that their annual return was not receivedThe taxpayer then contacted Keystone concerned that their return was not received and the imposition of a late filing fee.After receiving the taxpayer’s complaint, I thoroughly researched their account and cannot fully explain why the return was not received when they e-filed in February The taxpayer has since submitted their returns using Keystone’s websiteThough I cannot explain why they were not previously received, I could only work to resolve the late filing issue.However, I have relayed this information to our technology departmentFurthermore, I ensured that the late filing fees were waivedA customer service representative from my office then personally contacted the taxpayer about this matterConsequently, my office considers this matter resolved.I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH***, Esquire

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID number In their complaint the taxpayer stated that they received a letter from Keystone attempting to collect taxes the
taxpayer believes they do not owe Please know that after receiving the taxpayer’s complaint I personally reviewed their accountI have confirmed that the taxpayer incorrectly calculated their out of state credit for wages earned in the state of Delaware. I have sent a detailed letter to the taxpayer explaining where the miscalculation occurred. In the event the taxpayer disputes that tax is owed, my office has requested documentation evidencing proof of the sameIf proof is provided my office will adjust the account accordinglyI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** In response to the letter you received from Keystone Collection Group MrH*** said his office called us to further explain after he received our complaint from youWe have not been contacted by anyone from Keystone either by mail, email, or phoneFurther more he stated that they received a check and cashed it, we did not send them a checkOur employers withheld the correct amount of tax we did not owe any money or were we due a refundI stand by my complaint that on February 13, we filed a joint return for our tax yearProof as it appears on the bottom of our printed copy of our return *** We can send you a copy of our return if you would likeIt is my opinion this is a scam by Keystone to make some money off of tax payers Sincerely *** ** ***

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers. Since receiving your letter I have reviewed the taxpayer’s account and prepared
a detailed response to the taxpayer addressing their concerns. In their complaint, the taxpayer indicated that they received a tax bill from my office regarding local earned income taxes, which provided the taxpayer an opportunity to dispute the tax if they did not reside in the District and/or Municipality. As the taxpayer explained, he did comply with the requirements to provide supporting documentation concerning his address change. Upon receipt and processing of the supporting documentation, Keystone was able to adjust his account to a zero balance and we have notified the taxpayer accordingly. At the outset, Keystone is limited by the information provided by taxpayers on their local earned income tax returns and information supplied by the Pennsylvania Department of Revenue and therefore requires supplemental documentation to confirm account changes. I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire

Again, I was billed for taxes I do not owe since I don't live in the city any longerI would like resolution in the form of an email from Keystone acknowledging their obvious misstep in this situationTheir plan to mitigate future situations like this, and a letter of apology for wasting my time
having to settle the issueWhat else can I say about this?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please inform the business not to contact me againI have made repeated attempts to do so to no availThey sent me another letter
Regards,
*** ***

Thank you for your letter regarding the above-referenced complaint ID number In her complaint the taxpayer stated that she received a second delinquent tax notice for the tax yearFurthermore, the taxpayer stated that the original delinquent notice was sent to her previous address
The taxpayer disputed the balance included on the second notice because additional fees were imposed Please know that the taxpayer did not file a local earned income tax return for tax year Furthermore, the taxpayer reported taxable income to the Pennsylvania Department of Revenue for the tax yearAs such, absent any supplemental documentation evidencing that local earned income taxes were paid, the income is not subject to local taxation or the taxpayer resided in a different political subdivision in the tax year, the taxpayer is responsible for satisfying any local earned income tax obligations Regardless, please know that after receiving the taxpayer’s complaint I personally reviewed her accountIn an effort to satisfactorily address the taxpayer’s concerns, a representative attempted to contact her on three (3) separate occasions to discuss her accountThe taxpayer did not answer or return any of these calls. As no response has been forthcoming over the phone, my office has written the taxpayer a letter asking her to contact my office As the local earned income tax is a self-reporting tax, it is the taxpayer’s responsibility to file a local earned income tax return and timely remit payment for any outstanding tax liabilityWhen taxes remain outstanding, statutorily mandated penalty and interest accrue on the delinquent balance My office will await the taxpayer’s phone call to discuss her concerns Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***t, Esquire

Jennifer GasserRevdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of
taxpayers.After receiving your letter my office researched this taxpayer’s account, including consulting the Pennsylvania Department of RevenueMy office discovered that the taxpayer filed conflicting information on their PA State ReturnBased upon that information my office reviewed their local tax filings and consequently sent the notice received by the taxpayer.Upon receiving your letter and additional information provided by the taxpayer, my office was able to resolve their accountMy office then issued a letter to the taxpayer indicating that their local earned income tax balance was satisfied.I thank you for the opportunity to resolve this individual’s concernsCurrently their account has been reconciled, and accordingly my office considers this matter resolved.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPCody JH***, Esquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My compliant is multifaceted,1) I have maintained a log of every call and email communication with Keystone and their ability to respond to my inquires with clean, open and honest communication has been less than professionalThe log can be submitted as needed to provide supporting evidence of my patience to deal openly and fairly to resolve the situation.2) I have filed my local taxes on time without fail for the years I have lived in PA.3) The local tax form provided by Keystone lacks clarity on the amounts to report on from the WAn error was made in 2012, due to this lack of clarity, and Keystone informed me and I promptly resubmitted my return with full payment as instructedI am unclear why they infer Mr*** taxes are routinely being submitted in error?4) The difference between the checks sent to me by Keystone and the amounts *** (my employeer) submitted do not matchThe differences can not be reconciled by any errors made by the tax payerI have discussed this situation with local my CPA and they strong suggest I get a lawyer as they see this type of activity with Keystone routinely and they want their to be resolution.I look forward to receiving the letter promised by Keystone in a prompt manner
Regards,
*** ***

Dear Ms***: Thank you for contacting my office regarding Complaint ID# ***. In their complaint, the taxpayer stated that the received a delinquent tax notice for the and *** *** School District per capita and occupation taxes.
The taxpayer alleges that they paid "a prior year's" invoice online in the amount of $244.00. After reviewing the taxpayer's account, my office sent notice to the taxpayer that the previous payment failed due to insufficient funds. As a result of the failure, my office attempted to reach the taxpayer via telephone on four (4) separate occasions. These attempts were unsuccessful as the taxpayer's voice mail box was full. Accordingly, the delinquent balance provided to the taxpayer was accurate. My office's letter to the taxpayer requests that payment be made to satisfy the and delinquent account. I appreciate the opportunity provided by the Revdex.com to address the taxpayer's concerns. Thank you for your attention to this matter. Very truly yours, Keystone Collections Group By: Christopher EV***, Esquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 31, 2016*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: RevDex.comComplaint ID# ***Dear Ms***Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity
provided by the Revdex.com to resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office regarding their local earned income taxThe notice that was sent informed the taxpayer of a discrepancy between income reported to the Pennsylvania Department of Revenue and income reported to the taxpayer’s resident municipality.After being contacted by the taxpayer, my office requested additional information from the Pennsylvania Department of RevenueThe Department of Revenue provided updated information which due to Act changed the taxing jurisdiction to *** School DistrictThis new information resolved the discrepancyAccordingly, a notice was sent to the taxpayer showing that the issue has been resolvedAdditionally, a letter has been sent explaining the same.Thank you for the opportunity to address the taxpayer’s concernsMy office considers this matter resolved.Very truly yours,KEYSTONE COLLECTIONS GROUPChristopher EV***, Esquire

Please be advised that the refund checks were issued on June 8,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***Revdex.com of Western PA*** *** *** *** *** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns
of taxpayers.In the instant case, the taxpayer contacted Keystone regarding her local earned income tax return and paymentThe taxpayer submitted her annual return by mail in March At that time, my office did not receive an accompanying W-along with the taxpayer’s local earned income tax returnConsequently, Keystone was unable to automatically process her return and refund.In July 2015, Keystone received the taxpayer’s W-2, after she made several refund inquiriesAfter reviewing and processing her return a refund was issued to the taxpayer on August 26, Accordingly, my office considers this matter resolved.It is important to know that each year Keystone processes a large volume of tax returnsAs stated, delays can result when all documents are not received or returns are completed incorrectlyRegardless, Keystone works to process all refunds timely and accurately.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPCody JH***, Esquire***

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberIn his complaint the complainant claimed she received a delinquent earned income tax notice from Keystone Collections Group
(“Keystone”) that she disputedThe complainant further claimed that she was a part-year resident and that her local earned income taxes were withheld by her employerPlease know that I have thoroughly reviewed the complainant’s account. By prior telephone communication with a Keystone representative, it was explained that supporting documentation was necessary to verify the complainant’s allegationsAccordingly, Keystone requested that she provide proof that she was a part-year resident as well as copies of her W-2s. These documents will evidence the complainant’s resident addresses and any local earned income taxes withheld by her employer. Its worth noting that the complainant has already provided proof of residency. By separate correspondence my office advised the complainant that Keystone Collections Group serves as the duly appointed Tax Officer responsible for the collection of local earned income taxes assessed by her resident political subdivisionMoreover, my office explained Keystone’s audit process generally and assured the complainant that the initiation of an audit affords taxpayers with the opportunity to supply Keystone with supporting documentation evidencing that they do not owe the tax Further, my office requested that local earned income tax returns be completed for the tax year. The returns will use the part-year residence schedule to prorate the appropriate tax liability to the respective taxing bodies. Upon provision of all requested documentation, my office will review and adjust the complainant’s account, if appropriate I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for your attention to this matter. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher ** V***, Esquire

Dear Ms***: Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers. Since
receiving your letter I have reviewed the taxpayer’s account and prepared a detailed response to the taxpayer addressing their concerns. The taxpayer received a “Failure to File” notice informing the taxpayer that they had not filed a local earned income tax return. The notice explained that under Pennsylvania law residents must file a local earned income tax return annually. The notice continued that as a result of failing to comply with the law, and in accordance with Act a late filing fee has been assessed on the taxpayer’s account. The notice further explained that any tax which was unpaid will accrue penalty and interest as required by law. Finally, the notice included a local earned income tax return and informs the taxpayer that they can also file online. Finally, the taxpayer raised concerns about incorrect contact information for Keystone. As Keystone has multiple offices throughout Pennsylvania, there are multiple phone numbers that a taxpayer can use to reach a Keystone representative. I directed the taxpayer to our website at www.keystonecollects.com for current contact information. Additionally, I have personally called the three telephone numbers listed in the taxpayer’s complaint and verified that all numbers are operational. I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV***, Esquire