Coleman Furniture

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Coleman Furniture wants to make sure we address any damages or defects our customers have with their furniture. We have done that in this case. The issue that the customer keeps referring to are customer preference issues and not defects or damages. As such Coleman Furniture will not be addressing any further concernsSharon M***
Coleman Furniture

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response they gave is partially correctColeman said "The customer has since advised of additional concerns which Coleman Furniture had investigated."
This is not correct, there were no additional concerns, I stated that from the beginning that the problem is with all pieces, when technician visited she only fix one piece and said she will need additional appointment to come back and fix other pieces, after that Coleman changed the whole story and claiming that they resolved the issue which I am denying from the beginningColeman also stated that upon their investigation it is up to manufacturer standards, I don't know are they trying to lower the manufacturer standard rather than fixing the issue? If thats the case I should approach Ashley (the manufacturer) as well asking them to clarify their "standards"I do have Ashley store in my area and I personally went there to check the pieces myself to make sure the difference that I have in my delivered pieces and their store model
Upon a thorough investigation of the additional concerns.voiced by the customer, it was determined that the furniture was up to manufacturer standardsAs a gesture of good will, Coleman Furniture offered $to the customer.
I have attached the pictures here in case Coleman is missing any info, Yes they did offer $as a gesture of good will, I did send them my response but after that they didn't bother to responseMy emails are attached as wellI am unable to attache the copy of the emails due to the limit of only attachments, but here is the summary
May **: Michael M*** (Coleman Furniture) advised me that they received the final report and all issues were resolved(which is wrong and lie)Same day I responded telling them this is not correct and relisted all the issues againMay **: I was keep sending them the reminders and their another Rep Name Eric T*** acknowledged the issue and assign the tech to work on this issue, he also ordered parts as well.They also scheduled the different Certified Technician this time and setup the appointment 7/**
May **: Same old tech visited and left in hour, only fixed one chair and said she will come back once I reschedule another appointmentI told coleman this story on May ***.
Jul **: I was keep sending email every week since May *** and I got the reply from Lori on Jul *** informing me that Eric is no longer with the company and they are currently sourcing another technician to complete this work for meAug **: Lori said everything is fixed and upto 100% manufacturer standards, and offered $to compensateAug **: I responded back telling them the issue is not fixed and they need to fix this as promisedQuestion is until Jul *** they were souring another technician to complete the issues and by Aug *** they decided this is not an issue anymore?? and everything suddenly comes to 100% manufacture standards?Sorry to say but you can see the pictures by yourself, if thats the standard, I shouldn't pay $a piece for this, for this standard it should be price not over $/ pieceAug **: Sent another email asking the update as well as telling them this is not new request for repair, this is still pending issue, and they are making new excuses not to honor what they agreed before, but got no replySep **: requesting them to update me on this issue, it looks like they are closing my issues without responding and resolving in their systemI got no replySep **: asking them to update on this issueSep **: Lori responded telling me the same this that its upto 100% manufacture standard blah blah and technician completed her jobOct ***: I asked them the question did they see the pictures, did they see the holes on the corners? did they see the bad leather? why they ordered parts if they not going to complete the job?They sent the technician to replace leather on pieces why the tech left only changing leather on piece and told me she will come back once I fix another appointment another day? and tech told different story to coleman?
They keep closing the issues in their system infect this is not resolved yet and finally I thought to use Revdex.com route to see if that solve this before I head to the court for civil lawsuit
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I am declining this response as there is no resolution to the issue statedAt the time of delivery, several defects, including the wobbly legs were mentioned to the delivery companyThe statement by the business below that the technician fixed the wobbly legs is inaccurate as I performed that work myself as the desk was about to fall overAgain, I reported these issues again, outside of delivery, a day or two after deliveryThe technician identified the desk as defective as did the manufacturerI am happy to proceed with the warranty process but will not be held accountable for any shipping costs to replace a desk that arrived defectiveI will consider $in compensation to keep the desk and close this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't agree that Coleman was clear in their inability to tell me when the replacement lamps would arrive They did finally arrive yesterday and again one is cracked/defective (see attached) I have just sent an email to Coleman letting them know about the latest development I've asked them to allow me to choose a different pair of lamps altogether--since it's obvious there is a design flaw with this brand/style, or to refund 50% of the cost for the defective lamps to me I am waiting for their reply.
Sincerely,
*** ***

Less than years ago I purchased the Katisha Platinum Sectional from Coleman FurnitureI was not aware at the time of my purchase that the product was manufactured by *** Furniture, which was my first mistake
Recently, the frame on the back of the corner piece snapped, much to my shock and dismayI was leaning over the back of the sofa to pick something up from the cushion and with less than 15# of pressure it brokeI attempted to make contact with the information available from my original purchase email, both via email and telephoneI never heard backI then contacted *** Furniture, who informed me that I had to go through Coleman and they would make sure Coleman contacted me***’s policy is to allow 14-before a claim is reviewed, which I was okay withWhen days had passed I contacted *** again and was again told they would reach out to ColemanWithin hours I received an email from Coleman regarding my issueI sent through the necessary photos, and a few days later was told I needed to provide additional imagesThe additional photo required me to remove the dust cover from the bottom of the piece and take a photo of the frame from the insideAlso very surprisingly, I found the reason for the break was from poor construction from the startThe frame was put together with a very large KNOT in itThe point of the break was exactly where the knot wasI sent through photos and was told my piece would be replaced, but I was required to pay $in shipping chargesI have pieces total in this sectional, so in theory, if all pieces were constructed as poorly as the corner wedge, I could be looking at almost $in shipping charges, on top of the $I’d already paid for the piece to begin with!
I was treated poorly by Coleman when I expressed my unhappiness and told they were following policy and it was just me who wasn’t happy with what they were offeringThis was AFTER they told me that had I noted the defect on the original shipping receipt I wouldn’t be chargedI am not a superhero, and do not have the ability to SEE THROUGH furnitureI expressed that when spending as much money as I had on furniture I should be able to expect quality craftsmanship that is SAFE, and not likely to snap under hardly any weight at allAgain, Coleman told me that they weren’t going to budge since they’d already reduced the shipping charges from $210, and that since I had moved once without it breaking it wasn’t really their faultI attempted to contact *** Furniture who refused to deal with me, and who took no accountability for the poor quality of their productI even offered to drive to their corporate site where furniture is manufactured to pick up the piece to avoid shipping charges which would save both Coleman and *** moneyThey refused to get involvedI finally had to agree to the shipping charges so that I could get a replacement itemEverywhere I turned I was turned down and blamed for the breakI have never felt so helpless when dealing with a company, and can tell from the online reviews of Coleman Furniture that I am not the only oneI will NEVER again purchase from Coleman, nor will I ever purchase an *** Furniture pieceI have taken every available chance to share my story with friends, family, co-workers, etcin hopes of saving them the trouble to dealing with such an unprofessional company – BOTH Coleman and ***! Shame on them for being so unwilling to be a part of the solution when they were so clearly the problem!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been in contact with Coleman Furniture and we are in negotiations however, this has NOT been resolved and the case should not be closed. Should we come to a resolution, I will notify you immediatelyThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We did let *** *** know that his lamps would not be sent from the manufacturer's distribution centerThey would have to be received at one of our delivery warehouses and sent to him via *** from thereWe could not not give a shipping estimate until the lamps were actually in
stock and shipped to our delivery warehouseAs of today, the estimated delivery to his home is tomorrow, March *** according to the *** website.*** ***Coleman Furniture

***Our manager, Cierra has spoken to this customer and expressed our apologies in regards to how things have been handled to this point. She has offered the customer compensation in the amount of $once delivery is complete. Customer has agreed to this. The
material needed to restore the item has already arrived at the delivery company and will be restored ASAP and we will coordinate with the customer and the delivery company to get this resolved.Our management will take care of this order - and we will work to get everything resolved quickly and properly.Sharon M***Coleman Furniture

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Hi ***, I am contacting you today regarding the above mentioned claimI am still having trouble with your website, but I wanted to take a moment to let you know that on Saturday, December *, 2014, my office furniture set was delivered from Coleman FurnitureI am not completely confident that all the pieces in the set were new, as there were some scratches on the shelvesHowever, at this point, the pieces were good enough to put this matter behind me***, I'd like to take this opportunity to sincerely thank you for your time and attention to my caseI truly appreciate it and wish you a wonderful Holiday SeasonMany thanks, *** *** Sincerely, *** ***

***We apologize for the issues with this order. Parts have been ordered from the manufacturer Coaster Furniture for the TV stand. Per the parts department, they will be shipping to her via *** very soon. Customer was advised of this earlier today The
Ashley items have an expected load date of 6/**/15 and we advised customer of that today as well *** ***Coleman Furniture

Customer has been refundedPlease fulfill your commitment to close out the ***We have responded and handled all open issues for this customer *** *** *** *** *** *** *** *** ***
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***This customer ordered a sectional which was purchased brand new from the manufacturer, and was setup in customer's home in perfect conditionCustomer later noted issues, as they have written, and we scheduled a furniture repair company to check out the issuesAt this point, we
cannot replace the entire purchase, we are able to send out a medic for repairWe have filled our obligation on the order, but will continue to service customer with scheduling a repair person (at our cost) if this is possible for customer.Sharon M***Coleman Furniture

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This customer placed her order online on 1/*/16. Customer called updates on 2/*/to question her delivery status and was advised by Virginia that her items had just arrived at the local delivery company and that they would inspect and contact her to
schedule delivery within a few days. Customer was contacted on 2/**/by Beltmann and scheduled for 2/**/16. Customer then rescheduled on the *** for delivery on 2/**/Customer has received delivery and signed delivery checklist indicating no issues
Sharon M***
Coleman Furniture

***The dimensions we give our provided by the manufacturer - *** *** - and furniture was delivered as ordered - to the customer and setup in room of choice - inspected to be correct items, and signed for in perfect conditionWe verified with *** that items were correct -
and therefore we cannot refund this purchase amountWe can offer a compensation of as a credit on a future order, as our ways of wanting to show our customers that we do care about issues - but we cannot refund the order at this time.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In our complaint, we wanted an answer for when we are going to be receiving our furnitureIf Coleman Furniture can not fulfill our order, we want a FULL refund of the PURCHASE priceWe have been waiting months for the furnitureWe do not want to be penalized with a restocking fee and delivery chargeThey were paid on January *,and on April **, we still do not have our furniture
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company continues to insist that plastic laminate is considered "wood products" which it is not The description provided by them further reinforces the "Wood" claim by saying it has a planked topThe top of the table, in reality, only has a planked appearance, not an actual planked surface
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

PLEASE I am warning you, DO NOT order from this company. I ordered a bed from them and it's been over 2 months and I have not received the merchandise. Now, they have told me that it has been damaged AGAIN, so it will take another month. It's NO trying to please the customer or offer anything for such an inconvenience. I've asked to cancel the purchase but I has told that they will change me a Cancellation fee: $115.80...I AM SO DISAPPOINTED. This should not be acceptable! I am warning you

[redacted]Customer has disputed charges with their credit card company, and we have been told that it will take 45 days for a resolution to be produced. Once we receive the response we can work to resolve charges with customer, but at this time, all funds have been withheld from us pending...

the outcome.Sharon M[redacted] Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Don't waive any fees then, but simply assume responsibility as well. Pay me the hrs of missed worked. And the inconvenience of having to wait almost 1 year for you guys to complete an order. I assure you my hrs missed in vain because of Colemans mistakes surpasses $80
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
" background-">Coleman has addressed this issue for the customer and a price adjustment has been made as she requestedSharon M[redacted]
Coleman Furniture