Coleman Furniture

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The customer received all the items on their order except an armless loveseat that had to be replaced. That item has shipped from the manufacturer and is at the local delivery company. The customer will receive a call to schedule delivery of their final item within 3-days and this will completely resolve all issues the customer hadOnce again we apologize for the issues involved
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Coleman Furniture

Beware, do not order from this Coleman Furniture - my mistake order ***I never received my order as promised (2-weeks delivery) by Coleman FurnitureI placed my order with Coleman Furniture online on November **, because of the promised delivery in 2-weeks and today January **, I am still waiting with a new promised delivery date of January ***, This is approx weeks late and unfortunately will cost me an additional $for extended shipping to the final destination because of Coleman Furniture late delivery timeI have explained this to Coleman Furniture management team and after consultation they can only offer to compensate me $maxThis is clearly not my fault as a consumer and I am being held hostage because if I choose to cancel my order with Coleman Furniture (to avoid the extra shipping charges to final destination) I will be charge a 25% restocking fee (more than $1000.00)I am a very unhappy Coleman Furniture customer and only asked for compensation for the extra charges incurred because of Coleman Furniture fault (out of contract delivery)I will never do business with Coleman Furniture againBeware!

***The correct table, but incorrect chairs shipped out to this customer. We advised the customer that we will have the correct chairs shipped to him However customer has advised that they do not want the order now and has cancelled. Since we shipped the wrong
chairs customer will not accept the order and has advised he will cancel. He advised he is disputing and will not pay any fees and wants a complete refund. We have tried working with the customer, offering compensation, and exchanges, but customer will not accept any resolution Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If the furniture was inspected in advance, the flaws and inability for the pieces of the sectional to fit together were overlooked, hence, not a viable inspection.We were unwilling to accept defective furniture, which is completely reasonableIf you met your terms of sale, and had indeed inspected the furniture, this would be a non-issue.You have the legal obligation to deliver what you advertise, not defective items
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Customer placed their order on September **, and on September **, was given a week ETA. Our terms and conditions that all customers must
agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product availability, transit times and delivery time framesThey also state that if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery. Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate deliveryAs compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customerSharon M***
Coleman Furniture

Complaint #*** *** * ***We extend our sincere apologies to ** *** regarding the delay in the completion of her orderThe discount that was offered by *** has already been refunded to her credit card and the replacement for her order
has been received and inspected at the delivery warehouse.As of today, *** *** has been scheduled to receive delivery on November ***.We value all of our customers very highly and will continue to work on this order until it is completed.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I Paid $1,for a sofa set and a coffee table online and they refunded me only even though I don't even have the items except for the coffee table and it has been about a month now. I asked Coleman furniture rep to take back the coffee table for which I paid $I asked the delivery guys to take back the coffee table during the delivery day and they didn't take it backI want full refund $1,I waited weeks for delivery of my items and during the delivery day, they wanted to deliver me a damaged/defective sofaI told the delivery guys I want my full orders and not just the coffee table and love seatThey wanted me to accept a damaged sofa and therefore wanted me to sign waiver even before any delivery was attemptedI saw them talking and they then pretended as if the sofa can't fit my stairways and they were laughing and taking pictureThey never fully and properly attempt to bring the sofa to my living roomThey briefly brought it to my stairways and took a picture to show it didn't fit the stairways and took it right back to their truck and all in about minsThis was an act to fool me and they knew I was not gonna accept anything that is already damaged or defective. They brought love seat and coffee table in to my room but not the sofa and when I asked them to take these back, they took the love seat but didn't come back to take back the coffee table. People living above me has those sofas delivered to them easily through the same stairways and I had king size mattress , king size bed and inch entertainment wall centers delivered days earlier by another delivery company before this so I knew for sure delivery of the sofa wouldn't be a problemI now have nothing except for the coffee table which they were supposed to take back on same day and I am scammed $by Coleman furniture for nothingI want full refund $1336.75 so that I can shop for these furnitures at a local store
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Our *** *** *** *** has worked with this customer to try to resolve all issuesShe spoke to the customer after love seat had been initially delivered and apparently damaged by the delivery company upon being taken out of the truck and advised her that
she would follow up with her on a solution that would be satisfactory to her needsAfter speaking with the delivery company we were advised us that the "bar that each section sits on" had been repairedWe confirmed with ***, the manufacturer that that this won't effect the integrity of the love seatWe have offered compensation as well for this customerAt this point, we would like to resolve the issue and are willing to offer a 50% discount to keep the sofa, or 100% refund - but customer needs to update reviews - as she has posted complaints showing that we are not willing to resolve the issue, while we have indeed reached out, and customer has dropped communication.Please advise what customer prefers to do at this point
*** ***Coleman Furniture

***We have been in contact with this customer regularly regarding their order and customer has also been updated via e-mail continuously. Last email to customer was Friday 9/**/15, updating him regarding the technician that will be contacting him to schedule his tech date.
Our manager has been involved in keeping this customer up to date and has provided customer with her direct contact information. We have also advised the customer that we will be compensating him in the amount of $500.00.We are committed to resolving this issue.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe response sent by Coleman Furniture contains several inaccuracies I did not advise the company that I no longer wanted to speak with them- I told them I did not want to speak with the manager of the pre-shipping department any longer because she gave me several pieces of inaccurate information and did not call back when she said she would I wanted to work with someone else This manager DID give my husband a delivery date, which was only disputed when I called the shipping company myself I was also told that several pieces of furniture were damaged that were not disclosed previously I was not offered a discount on my purchase, but was offered a warranty on the furniture which I was told was worth $ I did not order damaged or restored furniture- I ordered new furniture Furthermore, I was not contacted about the backordered item-I had to make multiple calls to the company over months to get this information I was told my furniture was in the warehouse and my credit card was charged (and I even received an email asking me to review the furniture that I didn't have) when this was in fact not the case- one piece was still backordered which I was told when I called back looking for a delivery date.It is true that we have turned this in to our credit card company and have a temporary credit However, I do think Coleman Furniture should take responsibility for how this was handled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Customer placed his order 9/**/online for a Luke Leather sofa. He was advised on 9/**/that there was a 12-week manufacturing
time frameNovember *, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. He is scheduled for delivery todayCustomer was advised of the time frame for making his order with the manufacturer and what to expect with schedulingWe can up the compensation to a refund due in an effort to offer our apologies to the customer
Sharon M***
Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is correct, we have been reimbursed after winning the credit card dispute We are still stuck with a damaged product that we now have to figure out what to do with it
I am willing to take care of the damaged product just so this entire thing can be done and over with If they want it back, I would love for them to take it off my handsI do still believe that the Revdex.com should make this case known to other clients and it should affect there company rating This has been a nightmare and other customers need to be aware
I would appreciate a letter from Coleman furniture apologizing for this huge headache and acknowledging they were in the wrong and steps they are going to do to help prevent this from happening in the future.
I am totally willing to move forward, but I also want to make sure others are aware of this problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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We have been advised by *** that customer will be getting back a full refund of their orderThis case is now resolved as customer has been fully refunded
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Coleman Furniture
We completed our review of the bank reversal outlined below.
- Sender's name: *** ***
- Sender's email: ***
- Sender's transaction ID: ***
- Your transaction ID: ***
- Transaction date: July **,
- Transaction amount: $1,USD
Unfortunately, we are unable to reimburse you for the bank reversal because the transaction was not covered under *** Seller Protection
This case is now closed
Thank you for your patience during this processWe appreciate your business

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We do set up the furniture in customer's home - but if a sofa comes assembled - we do not break it apart and reassemble itCustomer is given on the website all information for dimensions of the sofa - and we bring it fully assembled into the homeThis is done on every white glove delivery order
Sharon M***
Coleman Furniture

*** *** did refuse the bed and one night stand at the time of her original deliveryLast week we followed up with her to advise that replacement parts were order and received to address the issues that she reported to us regarding her nightstandThe bed could not be
fully restored and, and a full replacement was ordered?The replacement bed has arrived at the delivery warehouse and is in the process of being inspected.We have offered *** *** a discount on her order as compensation for the delay in having this completedWe are already working with the delivery company to arrange for the next available delivery date for her.*** ***
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This customer received her items and there were issues noted at that time. We offered to send a technician to the customers home to restore the items to 100% and customer declined. She insisted that it be picked up and restored at the delivery
company and then re-delivered to her. We had the local delivery company pick the items up from the customer and restore them to 100%. Customer refused to accept re-delivery and disputed the charges with her credit card company. The dispute was settled in our favor and we once again tried to deliver to the customer, however customer wanted a full refund. We advised customer we could not process a refund and that items were ready to be delivered. Customer refuses to take delivery
Sharon M***
Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As previously stated we have complained and told them their furniture does not function as described and they told us all they could do is send us more hingesWe are tired of installing new hingesWe have installed them timesThey have not addressed the drawer popping openI really don't want to go back and forth over thisThey are lying when they say they have resolved our complaintThe last time my husband was on the phone with them they stated there was nothing else they can doI will be very disappointed if the Revdex.com allows this company to treat us this way with no recoursePlease do not send me another email that states they have resolved the issueIf you do this then you are treating the consumer the same way this business is! If there is no resolution to be had I will be going to the media!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***This customer ordered a bed from *** and refused it upon delivery. The items had a white washed look to it and the customer feels that it is not correct. The manufacturer has been contacted and verified that the item is within manufacturer specifications. The
customer does not want to accept that. The additional damages that the customer has advised about in the Revdex.com complaint were not noted or revealed to us.Customer has been refunded minus the restocking fee. The items are still at the local hub and we can rebill and redeliver if customer prefers.Sharon M***Coleman Furniture

***The delivery company attempted to deliver to the customer on March *** - the customer did not answer the door and could not be reached by phoneWe incur fees on each attempted delivery - as the customer confirmed that they would be home, and no one answered at the time of
delivery. The delivery company is trying to reach *** ** to set up a new delivery datePlease advise on how we can get this resolved.*** ***Coleman Furniture

I recently ordered a piece of furniture November ***, I still have not received delivery of the furnitureIt is being held up by the delivery company who is claiming I am a remote locationI'm so remote that I have been to the delivery company's city twice during my commuteI did have to cancel delivery on the initial deilvery becuase they were a week late and I had to go this thing called work When I returned I contacted the delivery company who informed me that they would contact me with a delivery timeA week went buy and nothingI finally decided to return the productColeman Furniture informed me that I would have to pay a 25% restocking feeDon't buy anything from this company, if there is a scratch upon delivery you will have to pay 25% to have it returnedWhen you call that is the first thing they mentionThey obviously don't carry anything in stock nor do they want toThere are many other much more reputable companies that you could easily purchase furniture from that don't charge an unheard of 25% for something that is no longer needed or can't be delivered because someone is too lazy to drive minutes