Coleman Furniture

***
We are committed to assisting our customer and the last thing that we wish to do is to frustrate or aggravate our customersWhile we do everything possible to avoid damages and issues, there are instances when damages do occur
We do reserve the right to repair when
there are issues, and we use experienced technicians in order to ensure that all furniture is brought fully to manufacturer standardsThe part that that we are waiting for to complete ** ***'s order was indeed delayed until October, but we have been following up with the manufacturer in order to get the needed material shipped earlierIt is expected at the warehouse Monday, 9/**, and we are already arranging for a repair dateIn addition, we have been trying to reach *** *** in order to offer her an additional discount for her the added time that this process has taken
*** ***
Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am offended by the furniture store's responseI have tried to work with them to resolve this, but I do not feel I should have to pay for the shippingYes, when I received the couch it was ok, but as soon as someone, only ONE person sat on it, it broke, I did not notice it until I saw the boards hanging down which was covered by the undercovering, The person who came over to fix the couch said there was a knot in the wood and it would not have supported any body weightHe said it was a defective piece of furniture but that would not have been found out until it was sat on, so I would not have found that out until after delivery!! I would like to resolve this matter, but I will not pay $If they settle for $100, I will pay that, but I will not pay anything more, even to have the couch fixed, which they were going to do, would cost more than thatOR if they want to send out that person again to actually fix the couch, at no cost to me, I would accept that alsoAnd it was NOT months, it was months from when I received the couch and it broke, as I said in the complaint, no one usually sits on that side of the sectional
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer did not allow our delivery company to resolve issue with furniture and redeliverCustomer has written in the notes that they were willing to pay one way shippingIf we are to refund the balance minus the shipping that we were charged for one way return, would
customer consider the issue resolved?*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
The suggested resolution is to replace the footboardThe missing piece is not on the footboardAt 5/delivery of bed (headboard, footboard, two side slats), two nightstands and one dresser; the entire bed was rejected due to a crack in footboardHowever, when the bed was returned 6/**, the footboard was adequately repairedThe issue I reported since 6/** was the interior portion of the headboard proximal to the slat missing with nails sticking out.When standing at the foot of the bed facing the headboard, the missing piece is located on the left foot of the headboardIf the headboard can be replaced and delivered, I will absolutely accept a resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***
The local delivery company lost the armless love seat for this customer. We have ordered a replacement item for the customer. The ELD is 4/*/from the
manufacturer and the customer has been advised.We will work on getting this rushed to the customer, and would like to offer a year protection plan free of charge for compensation due to the delay involvedWe apologize for the issues involved, and are committed to getting this resolved*** ***
Coleman Furniture

I recently bought an upholstered bed from ColemanThe whole process was easy and satisfyingThe delivery was fast and professionalThe bed looks even better than the pictureIt's very elegant and high end lookingI'm very happy with my purchase

After ordering, I looked at these reviews and became very nervousI am very satisfied with my purchase and delivery from Coleman FurnitureI'm so sorry that sometimes people and companies have bad experiencesI'm so thankful my was a pleasant one Icing on the cake, my furniture was nearly dollars cheaper with Colemean Furniture!!!

***
Coleman Furniture understands that the customer is frustrated, however, as per the terms and conditions that the customer agrees to when they place their order with us, Coleman Furniture will fully restore to 100% any item to can be restored for deliveryAdditionally, all items are opened at the local delivery company and inspected or damages, Items are never delivered to the customer in the original packaging and then opened in the customers home. All customers are aware of this when placing their order with usThe customers items are at 100% manufacturer standards and are ready to be deliveredSharon M***
Coleman Furniture

***
The customer received their order and the original headboard had white discoloration on it. A replacement was sent from the manufacturer as the item did not meet manufacturer standards. The replacement headboard was sent to the customer and the customer reported what
looked like excess glue on the headboard of the item. A tech was sent to address the issue. We received additional pictures from the customer and technician and after further investigation it was determined that what the customer was seeing and wanted addressed were intentional markings created by the manufacturer. We advised the customer of such and sent a high resolution image to the customer to view. Coleman Furniture's website displays the item and the intentional markings can be seen on the website as well. A replacement item would have the same intentional manufacturer created markings on itWe are able to offer additional compensation if this will satisfy the customer's claim at this time.Sharon M***
Coleman Furniture

***This customer received her delivery and has advised of problems with her foot-board. The foot-board was returned to the hub and restored. The delivery company delivered to the customer and advised us that the item was delivered with no problems. Customer however
advised that she contacted us at time if delivery and advised us of issue and noted on the delivery sheet that there were issues. On the delivery BOL there are issues clearly noted on it, so we are limited on being able to go back to the delivery partner.We will be sending the needed parts to the customers home to resolve the issue and that when the parts arrive we will send a technician to properly install themWe will cover these costs for the customer.Please confirm - and we will make the arrangements for this. Sharon M***Coleman Furniture

***
We have advised previously that Coleman Furniture understand the customer is frustrated regarding their order. As we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to her home while she kept the other two items. There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happeningAs have finalized this with the customers financial institution we will not be refunding the customerSharon M***
Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I will say, however, that it's sad that it took filing this complaint and posting negative reviews about this business online to get them to respond When I did finally get a call, the company representative admitted that she was calling because they had seen my reviews and wanted to resolve the matter The resolution was a full refund of the defective product, which was fair, but that doesn't mean the overall issue of poor service until that point is erased
Sincerely,
*** ***

*** *** has been refunded for their orderAgain, we apologize for the issues that have occurred. *** ***Coleman Furniture

***
Customer received delivery of his sofa on 7/*/15. Customer initiated a warranty claim for the sofa and in March the customer was
ordered a replacement item via our warranty program. Per the terms of our warranty program Coleman Furniture will replace an item deemed to have a manufacturer defect under warranty, however the customer is responsible for the shipping fees of the replacement item. As a courtesy to the customer Coleman Furniture waived the $shipping fee and the replacement sofa was sent to the delivery companyThe delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees
Sharon M***
Coleman Furniture

***
We apologize for the issues regarding this orderWe would like to offer the customer 50% off the order because of the discrepancy to keep the bed as isWhile we understand that this will not perfect the situation, we do hope that this resolution will be acceptable for the
customerIt is a significant discount that we will cover if this is acceptable to the customer.Sharon M***
Coleman Furniture

***We have re-ordered the parts for this customer - once they arrive we will send a tech.Parts were originally sent from *** on 4/*/via *** ** and delivered to customer on 4/*/15.We ordered Complete in/out back and RAF in/out arm for the recliner.Sharon M***Coleman Furniture
Eric is re-ordering the parts for this customer - once they arrive we will send a techParts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/We ordered Complete in/out back and RAF in/out arm for the recliner
Eric is re-ordering the parts for this customer - once they arrive we will send a techParts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/We ordered Complete in/out back and RAF in/out arm for the recliner

***
Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016. At the time that the customer placed their order the item was
listed for sale at a price of $2000.00. Coleman Furniture was advised by the manufacturer that the item was out of stock and as were were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time
Our terms and conditions that customers must agree to when they place their order state: Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the orderThe item was once again made available from the manufacturer, however at that time it was being offered at a higher price. As our prices are set by the manufacturer we are not able to sell item at a lower price pointColeman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for itemsSharon M***
Coleman Furniture

***
We have successfully resolved this issue with the customer and the order is being deliverd on 11/*/ The customer was under the impression that the sofa came un-assembled and would be out together in her home. She has since been properly
informed and is accepting re-delivery. The show wood was damaged during delivery as she did not take note of dimensions and replacement show wood was ordered. To make sure it is not damaged during delivery they will be attaching the show wood after delivering inside her home.This should resolve all issues
Sharon M***
Coleman Furniture

***Order was delivered to customer in perfect conditionIn regard to the manufacturer's warranty that we have received - we are working with the customer to get it resolved.We have advised customer that we will send replacement leather via the warranty program and that he has
an allotted repair allowance of $ This is costs that we will be covering - even though the local *** reps have studied the photos and determined that the issues with the leather stem from wear and tear.Re-upholstering the items will not mean they are not *** items as the replacement leather is shipping from *** and will be installed by a certified tech.This is the most that we can offer on this case.Sharon M***Coleman Furniture

I placed an order, then saw all of the negative on-line reviews and the Revdex.com rating and immediately cancelled the orderThey assured me that no charges had been made against my credit cardWRONG! The number was stollen and charges were made in Paris, France, among other places