Coleman Furniture

I bought a sofa on Coleman's website about 1 month ago (I still haven't received it). I received 1 email with the deadline of the 20th of August, and now I received another one from the 25th of August, that is, until when will they change? do I buy another sofa elsewhere or wait?

I bought a chest of drawers off of this company. I was called by the delivery company and told the day of delivery. They showed up early so I was still at work. They stated that they had drove from Tampa and needed to get back so they asked if I could get a neighbor to come and accept delivery. I did get a neighbor to do this. When I got home, I could see that the chest of drawers was the wrong color. I have the same furniture in my bedroom but mistakenly picked the wrong color when I was ordering. If I was home, I could have seen this and declined delivery.

I called the company soon after, which was within the return time. I told them that I made the mistake and that I knew I would have to pay some kind of penalty. I paid a total of 1063.58 with free shipping. When I called to get a resolution the customer service reps were not helpful at all and appeared to try to want to upset me. I can deal with that since it is hard to get good employees these days and it is obvious this company has horrible employees.

The problem that I have is that I paid a total of 1063.58. Coleman Furniture wants to charge a 149.10 restocking fee and then 618.00 for shipping. So out of the 1063.58 that I paid for this chest of drawers, they only want to refund 296.48. I made the mistake and knew I would have to pay a penalty but to only get 296.48 back is a total rip off. I tried to reason with them and stated that I would be buying the correct color so they would make money off of that transaction as well as they would be delivering the new chest of drawers so they could pick up the return item so not to make a special trip to just pick up the returned item. They would not accommodate me at all.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint HAS been resolved, HOWEVER: After my complaint was filed with the Revdex.com and after unrelenting persistence on my part a Coleman representative agreed to the full refund, thus resolving MY issue with this transaction.That said, I strongly recommend the Revdex.com investigate the business practices of this companyTheir terms and conditions and "fine print" are very hidden and ambiguous so when a purchase is made, all included clauses trap the consumer into essentially purchasing a damaged item without the chance of a full refund, no matter the damage, no matter the shipping time or shipping delaysI was nearly months with still no item and no estimated shipping dateIt is my belief that Coleman purchases damaged items at a significantly reduced price, attempts to "repair" them, hikes up the price, and markets them as new and undamaged to the consumerThis in itself is fraud.The there is a delay in shipping because the items sit in a warehouse while repairs are being madeNone of this is made clear to the consumer, and every attempt at trying to locate your item is covered in lies by their representatives.Reputable furniture companies stand behind the products they sale, and if they are damaged, usually the consumer does not pay for that productI was lied to many times by Coleman furniture representativesTheir deception was debunked only when a representative mistakenly informed me my item was damaged and in a warehouse for repair, otherwise I would not have known I was essentially getting damaged goods with "hidden" repairsI strongly believe consumers need to be aware of the unethical and misleading methods Coleman uses to trap a consumer into a purchase they will not get for months.THEREFORE I AM URGING THE Revdex.com TO LOOK AT REVIEWS OF THIS COMPANY ONLINE, THERE ARE MANY MANY ALLEGATIONS OF FRAUD AND DECEITFUL BUSINESS PRACTICES Thank you for your time on this, please let me know if something can be doneMy item was 2,and I was prepared to file in small claims against Coleman In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, I have returned Lori's phone call three times, leaving a message twiceI have not received a telephone call in return or any email correspondence from herThis issue continues to remain unresolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have received my order (living room sofa set) on March **, in reference to complaint ID [redacted] Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint has NOT been resolved because I was deceitfully advised by Coleman Furniture While Coleman Furniture has responded by simply stating that they stand behind their policies, I have been charged a restocking fee after Coleman Furniture deceitfully advised me that they would deliver the item I ordered in 4-weeks Coleman Furniture did not deliver as they advised I have a transcribed voice mail that Maxine from Coleman Furniture left me on July *, 2016, stating SPECIFICALLY that my item would be delivered in 4-weeks Had she advised on July [redacted] when she left that voicemail that the order would arrive in 8-weeks, which is outside of my time frame before returning to work and school as I explained to both Maxine and Steven during ordering, then I would have had opportunity to cancel the order at time However, I did not cancel the order at that time because I was informed that I would receive the item in 4-weeks, which would have been the first or second week of August within my scheduled time frame When I talked with Coleman Furniture the second week in August, I was advised that the delivery company would call me at the end of August to schedule delivery The delivery company left me a message stating that they did not know when they would have a truck coming to my area This entire process has been deceptive Coleman Furniture deceitfully advised me and their delivery company was vague as well, neither of which is good business in any form In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture understands the customer is frustrated However, we have advised that we can handle his issue for the mattress through warranty, there are shipping fees that apply based on warranty replacement and we will order the replacement as soon as he pays the shipping fees as advised The leather has a year warranty and he has passed the warranty time for thatSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that this customer is unhappy with the order process However, we stand behind how this order was handledCustomer placed their order online on July *, and at that time was advised of a 4-week shipping date from the manufacturer Customer was again notified on July **, of an estimated ship date of At that time the customer did not advise us of a wish to cancel their item As per our terms and conditions that the customer agreed to at the time they placed their order, they are unable to cancel their order after their item has shipped without paying feesThe item shipped from the manufacturer to the local delivery company on Customer was in the routing/ scheduling portion of their order when she contacted us on to advise she wanted to cancel her order As such customer is responsible for cancellation feesAll delivery time frames are estimates and customer is advised that actual delivery time frames may vary depending on route availabilitySharon M [redacted] Coleman Furniture

[redacted] Customer was continuously advised of back order and shipping status of items Order arrived at delivery company August [redacted] and had damages Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a split shipment Nobody at Coleman ever advised customer of a delivery date Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored We advised customer that items were at 100% manufacturer specifications and that we could deliver Customer has advised that she no longer wants to speak to us and that she will be disputing her order We have offered the customer a discount to keep as is and accept delivery Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated, however we have resolved this issue The issue with the drawer was addressed with replacement drawers and a certified technician The technician verified the item functioned at factory standards The customer has not advised us since that date that there were issues with the itemIf the customer reaches out to us with additional concerns we will be happy to address themSharon M [redacted] Coleman Furniture

[redacted] We delivered the item listed all as promisedThis customer initiate a dispute with Paypal and it was resolved in our favor We have repeatedly offered the customer to donate and we will issue a full refund Customer will not donate or even speak to usAs you can see, we are making the effort to resolve this for a full refund, but customer will not agree to this Sharon M [redacted] Coleman Furniture

[redacted] Customer placed order in June and received order August Customer was aware of delivery time frame and had no issue with it at that time Customer refused delivery of her dining room set as the table was damaged on 8/ [redacted] - we advised the customer we were ordering replacement and would update her with an ETA On 9/ [redacted] customer would not accept re-delivery Customer initiated a dispute and the dispute was settled in our favor Customer does not want to accept delivery We have advised customer of cancellation fees and customer does not want to accept the fees Sharon M [redacted] Coleman Furniture

[redacted] The delivery company scheduled the customers delivery with the customer for 4/*/ At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule The missed delivery and re-delivery fee is $and the customer is responsible for that Coleman Furniture has already waived one fee and can not waive any additional fees Item is ready for delivery as soon as customer pays fees Sharon M [redacted] Coleman Furniture

[redacted] This customer received her order and signed for it However, they did not want items assembled as they had someplace else to go Customer later went to assemble items and they are missing pieces to the Coaster bed Customer has been advised that we are ordering parts from Coaster to complete assemblyAs soon as these parts are available they will be shipped out to the customer.Sharon M [redacted] Coleman Furniture

[redacted] This gentleman purchased an item that has an antique oak finish As such there are intentional markings on the item to give the illusion of an antique item During delivery there was a chip that was noted that is not part of the intentional antique lookA technician was sent to address the chip and customer wanted the technician to address multiple issues that were intentionally created by the manufacturer We advised the customer that we would not be able to modify the item from the manufactures intentions and the customer was not happy with that and insisted we clear up all the intentional antique marks such as knots in the wood and suchWe also advised customer that items do not come straight to them from the manufacturer, instead they are inspected at the delivery company which is why they are not in the original packaging when the item is received at their home Assembly instructions were not provided to the customer at time of delivery as he did not ask for them The delivery team completely assembled the item for the customer in the room of his choiceHowever, to respond to his list: A) Coleman Furniture did not argue with the technician as he was on site The technician will do any work that he is assigned to do A technician will even modify an item from its original form and from manufacturer specifications if requested Customer and technician were advised that Coleman Furniture would not authorize the customer to modify the item form the form that the manufacturer intended it to be When technician was advised of this he was able to complete the job he was contracted to do which was to address the only damage on the tableB) Customer has all of his order information which indicates that the item he received is manufactured by Furniture of America.C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail That is the nature of White Glove Delivery and a service we provide to our customers The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requestedD) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers areaF) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item Item is clearly displayed on the websiteG) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail That is the nature of White Glove Delivery and a service we provide to our customers The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requestedD) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers areaF) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item Item is clearly displayed on the websiteG) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The shipping date of 4/ [redacted] is a change from the 3/ [redacted] date I was originally given therefore, I cannot consider this issue resolved until I have the furniture in my possession undamagedI do appreciate the increase in communication I have received from the company since filing this complaint but wish it had not taken such drastic measures to start getting this resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Breach in contract!!! I ordered a sectional about a month and a half agoWhen I submitted the order it was stated that delivery was 2-daysAfter I submitted I got an email stating it would be 2-weeks, so obviously I called in and they told me that it was 2-days after the local manufacturer had the product on handA couple days later I realized that the money was back in my account so I called in and they told me that the order was on back-order, and it would take 5-weeksMind you I had to contact them for this informationI have called in multiple times over the last two and a half weeks and have been told that it was in route and would be to the manufacturer for the last weeks nowNow I just got off the phone with the supervisor who informed me "that she can almost guarantee that it is in route," (her words, not mine)Now that the process has taken so long another company has the same sectional at a lower price so with a 3-day delivery, so I informed the supervisor of this and that I am going to call that company to make sure they have it in stock and will be cancelling my order and her only response was that if I wanted to do that I would have to pay a restock fee and that I agreed to these terms and conditionsSo now I am stuck in a dilemma; there were other products I was looking forward to ordering through this company and with all of this unnecessary stress and inconvenience I will not be doing any additional business with this company

[redacted] Coleman Furniture understands the customer is frustrated, however we have resolved this issue The issue with the drawer was addressed with replacement drawers and a certified technician The technician verified the item functioned at factory standards The customer has not advised us since that date that there were issues with the item Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has made attempts to resolve this issue pertaining to this orderThe item in question has been fully restored and is up to 100% manufacturer standardsOn the local delivery company contacted the customer directly to schedule delivery and was advised by the customer that they were not accepting delivery and should call back in days scheduleThe item is ready for delivery once the customer calls back the delivery hub to schedule Sharon M [redacted] Coleman Furniture

I purchased an Entertainment center from Coleman furniture ,the picture on the website was the only form of identifying what this looked like When I received it , it was completely a different color .I was told by their supervisor Laurie that I was lying and to send a pictureI did and she said she cant help us to her it was the same After calling back she would not even speak to usThe customer service is appalling.They don't sell what they advertise and you don't get what you pay forI am out $dollars and with no customer satisfactionThey are Not willing to rectify Horrible company and bad customer serviceDO NOT BUY FORM THEM