Coleman Furniture

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255);">Customer has disputed the order. We have advised customer that we accepted the dispute
This should resolve all issues
Sharon M***
Coleman Furniture

Revdex.com:
Terrible customer service and 'policy.' I guess you get what you pay for, and I will not do any future businessStill confused as to why a delivery company hours away was chosen, when I live minutes from downtown RaleighPretty sure there are a lot of delivery companies in the capital city of NCLive and learn
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Sincerely,
*** ***

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Customer refused delivery of her item and after it was fully restored as per our terms and conditions that all customer agree to when they place their order she would not accept re-delivery. Customer was advised that if she refused to allow delivery of her items her order would be deemed cancelled and she would be refunded minus fees as per our terms and conditions. Customer spoke extensively with members of the management team at Coleman Furniture and would not accept delivery. Customer was refunded minus fees
Customer has initiated a dispute for the purchase with her financial institution and Coleman Furniture has submitted all supporting documentation to them to resolve this issue
Sharon M***
Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want compensation for the delay, poor logistics, and unfriendly customer service, and to repair the scratched chair. The $Coleman will refund me is the cost for hiring a handyman to put the chair together,so where is the compensation?!!
Coleman had promised me delivery dates a few times; first time was at purchase, then when I called them in August she said we will receive the set in late September, I ended up receiving the set missing an armed chair on 11/**!!, and when I received the back of the missing chair on 12/**/it was scratched at the very top!!! and who knows when the rest of the chair will arrive and how will look like when!!
Please imagine being under this stress due to their poor system and customer serviceThey need to understand that what they are doing is not acceptable and to improve their system, and have to compensate customers like me that they wasted their time and effort trying to just make a simple purchase!!! My time is very valuable and it is not OK for them to just simply walk away with what they did like that
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coleman Furniture response was incomplete
A) Nothing was responded about the argument they had with the technician who inspected the table and and acknowledged the defects .They failed to cooperate with technician who wanted to take apart the table and get this repaired at the warehouse where he would have access to tools required for the repair, They declined his requestB) Who is the manufacturer?
C) I have not been advised by the Company on the packaging or assembly of the table in warehouse I have not approved the table to be shipped in an unpacked conditionHas the businesss adhered to standard packaging norms ? The table was assembled and was delivered in unpacked conditionD)Attached are images and videos sent to the business on day of delivery .If they decided not to repair the knot in the wood and trash sprayed on legs, why was this not communicated to me on the delivery day or within hours of delivery ?.E) What took you so long to setup a technician visit ? Your delayed response was intentional so as not to qualify this transaction for refund or return That was your motive from day one when you offered a $ in return for my acceptance of this product with defect.
F) Knot in wood and trash sprayed legs are standard defects , if you are claiming these are intentional marks by the manufacturer , was any advertisement done on your online site which clearly indicates this exceptions to standard defects and have you asked for my approval when fulfilling this order?
g)Even an inexpensive table , would be shipped with assembly instructions As a retailer, you are expected to ship with assembly instructionsDon't expect the customer to ask for it Your explanation that I must request for it is insane and proves your good will nature of this transaction and your poor service.Since you already had this unpacked and assembled, you failed to provide the packaging and labels for this shipmentI did not purchase a cross word puzzle !!
E) It's been told clearly before accepting the delivery to get this repaired or refund the amount Attached are few pictures and video's sent on day of delivery , could not attach everything here
Poor Service at it best !!
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Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Missing parts have still yet to be delivered and no delivery time frame has been givenOver weeks and still no delivery of missing parts is unacceptableEspecially for an order that was already delivered late
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** *** %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue has nothing to do with the type of fabric, meaning micro suede that is sensitive to the touch What you sent us has two completely different fabric types One fabric is dark brown with a very deep pebbled texture The piece on the far right is completely smooth and is several shades lighter The pieces don't match, don't go together, and furthermore it looks used This isn't a situation where we are requesting a replacement simply because we don't like the furniture The piece in question looks so absolutely horrible that it needs to be replaced and Coleman should honor our request, as we never would've purchased the item if we had know it would be sent to us like this This issue, in addition to the major issue with the random filling of the back cushions and the creaking frame, should be covered under Ashley Furnitures warranty (which I've verified by reading through the warranty myself) We are fully and completely aware of the nature of micro suede fabric I will remind you again that this isn't the issue whatsoever We are still requesting that the piece be covered under warranty, which it should be And that the piece be replaced at no charge to us We should not be penalized because we received furniture that is defectiveAt this time we are also requesting proof that Coleman has in fact contacted Ashley Furniture and what Ashley's exact response was In addition to a contact name at Ashley that we can call
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Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The only dispute at this time is the $in fees we have been charged for the damaged headboard ($one-way return ship and the 25% restocking for the headboard only)We did not sign for or accept the damaged headboard The headboard was damaged in transit before the attempted deliveryWe expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or ZenithThank you,
*** and *** ***
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Sincerely,
*** ***

*** *** received delivery of his order on October ***At that time he signed saying that the furniture was inspected and found to be in good condition. The customer called us about two weeks later to report an issue - as with any issue noted after delivery this was
addressed via the warranty.We do apologize for lags in communication, and if *** *** will provide a copy of the quote that he refers to we will look into having your reimbursement amount increased so that the cost of repair is fully covered.*** ***Coleman Furniture

I ordered a sectional on March *, I had to wait until May ** for it to be deliveredThe delivery team was non experienced and severely damaged the couch of the sectional and my screen to my door Not only did they damaged the couch, the laid the couch in wet grass and dog fecesRenegade/Coleman Furniture promised that they will restore the couch to 100% The couch was redelivered again on June ***, and the couch looks a hot mess The interfacing of the fabric is damaged and the leather of the couch is still frayed apart Their 100% restoration is a joke Stay away from this company The furniture company is refusing to send me a new couch, they are trying to force me to accept the damaged couch or pay them for return shipping and restocking fees Although I am allergic to grass and dog dander, this company does not care about my medical concernsI am stuck with a partial of a sectional that I cannot use

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This customer has an active dispute that we just responded to on March **,
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At the time of delivery customer refused item as the table could not be assembled as the pre-drilled holes from the manufacturer were incorrect. Replacement parts were sent from the manufacturer to restore the item to 100% manufacturer specifications.
The item has been restored and is at the local delivery company ready to be deliveredWe attempted several times to schedule re-delivery after the replacement parts arrived and the customer refused to accept delivery.
As per our terms and conditions that the customer agrees to at the time of delivery if an item arrives damaged customer agrees to allow Coleman Furniture to restore item. Customer adamantly refused to allow us to remedy the issueAs customer would not accept re-delivery her order was cancelled and she was refunded in the amount of $885.62.
Sharon M***
Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The delivery company came and assessed the issue in January, months ago. I spoke with MsC*** on 7/**/15. She was waiting for a call back from the delivery company to see why they did not include information about the china cabinet issue in their report. She assured me she would have the info on Wednesday, 7/**. Today is Thursday 7/**. It has been over a week and guess what, I have not heard from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I only refused delivery at the initial delivery of inspection when the delivery company attempted to make be take damaged furniture on 2/**/16. After encountering employees exhibiting poor Customer Service; without assisting on the situation, I ask for a Manager over Coleman; in which I was directed to Felice C***. Felice contacted me, and told me she would like the opportunity to repair the furniture, if the repair was not at 100% of my satisfaction, she would replace with new furniture, or provide me with a FULL refund. After I reviewed the pictures, I could see air bubbles, and indentation of the f* in the extremely detailed tables edging. I told Felice what I saw, and she told me she would provide a full refund or NEW replacement, via phoneI have not received any correspondence from Felice, who I understood is the only person; in which Coleman designates to handle issues of this magnitude, as of the last email request I submitted asking for specific information as to proof if the furniture was new, or an attempt to sell me pre-damaged furniture. As I told Felice, another new table, and chairs ( in which of those were damaged, and were not included in the pictures to confirm repairs were done, this was also a breach of Coleman's agreement, made verbally by Felice) In addition, included in the pricing and order is a table padded top; in which Virginia Deer with Coleman was managing the order. The table pad was scheduled to be delivered in March. Coleman stated Federal Express delivered the table pad to my home address, and left if on my front porch. I have never signed, nor received the table pad. Nor has Coleman provided any type of documentation, for recovering the table pad, or refunding my money for another item I have not received. My Bank has also issued a case against Coleman, and recovered $930.00. The remaining amount is still under investigation. However, I have not received further correspondence from Coleman. Amount due for refund from Coleman $559.00]Also, if you look at the original invoice purchase date, Coleman went back and altered the original invoice on 1/**/16, to show Coleman CANCELLED the order. I did not cancel it. As I stated, whoever damaged it should have been responsible, and full new replacement would have been acceptable. I also confirmed many many times that the furniture would not be damageI was told repeatedly Coleman has a check point service, and white glove care. In which, when I ask to provide records to confirm, Coleman ignored my request. Issue is still ongoing and openedSharon was not the person who made these commitments, or participated in these verbal conversations, and my emails to Felice was not directed to Sharon
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Sincerely,
*** ***

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Coleman Furniture understands that the customer is upset regarding the cancellation of their order. However, we do not currently partner
with a delivery company that services the customers area. The company we utilized previously caused delivery issues, as the customer can attest to, and as such we are no longer utilizing them as we can not guarantee customers deliveries to our standards when doing soWe are currently looking for partners in the customers area but at this time we are unable to fill any orders in that area. As customer was previously given a $gift card for prior issues we will issue a refund of that $to the customer
Sharon M***
Coleman Furniture

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Coleman Furniture orders items directly from the manager to the customer. As such all items are brand new and customer does not sell
used furnitureThe customer purchased a Jessa Place Chocolate Left Arm Facing Sectional. The item has a plush upholstery fabric that is very sensitive to touch. As such it can also reflect light differently. The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company. As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their orderSharon M***
Coleman Furniture

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Coleman Furniture, in an effort to satisfy our customer will compensate the customer in the amount of $to keep the item as is. Customer has agreed to this resolution***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am responding to the claim that the third party in this case Coleman AKA Renegade furniture was the receiver of the funds and did not supply the product as orderedThey attempted to reconcile for an inferior product and I did not purchase the product as was delivered and would not accept furniture in different dye lotsWhile conversing with them the delivery men agreed that I should be accepting furniture in new condition of the same dye lot at the same timeThe company refused to understand although I attempted to explainWhile the conversation was taking place the drivers packed up the what was delivered and put it back on their truck.Simply put I paid for a new piece sectional of the same dye lot to be delivered at the same timeNothing more, nothing lessWhy should a consumer be subjected to accept anything other than what was expected? This is a breach of contract by the shipper and third party and I want my money refunded.Please explain why I or any other consumer should be the injured party?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI did try to dispute this purchase via my credit card company without realizing that they do NOT arbitrate directly with the merchant but rather with the merchant’s bank and are limited in their ability to helpOnce the merchant submits a signed delivery receipt that shows the customer accepted merchandise in good order, the credit card company said they have to allow the merchandise charge to pass to the customer whether or not considering ALL ASPECTS of a case would warrant otherwiseThe signed delivery receipt prevents the credit card company from disputing furtherMy credit card company is NOT agreeing that Coleman “followed all steps needed in this case” as Coleman states above but rather they cannot pursue this further on our behalf due to procedural restrictionsIf I had fully understood the credit card company’s policy and dispute procedure from the onset, I would not have wasted any time (approximately months) seeking their helpThis is why I am now reaching out for assistance from the Revdex.com to help arbitrate directly with Coleman FurnitureWe did sign a delivery receipt stating the merchandise arrived in “good” conditionAt the time of signing the receipt, my husband and I believed the sofa was in “good” condition until we found CONCEALED DAMAGES (i.e., torn leather) right after the delivery men’s departureColeman’s web site states “*** *** *** ** *** ** ** *** *** *** *** ** *** ** *** ***”Upon seeing this damage as soon as the delivery men left, I REPORTED the concealed damages IMMEDIATELY WITHIN MINUTES by making several phone calls first to the drivers (to return immediately and take the sofa back, which they said they would do but never returned), then trucking company, and finally Coleman FurnitureOur intent was to rescind the delivery receipt, mark it as unacceptable, and refuse the goodsI have telephone records to support our immediate action taken to try to rectify this delivery problemColeman’s offer of a $credit towards a future order does not fix my sofa and is totally unacceptableThis is not FAIR REMEDIATION when we paid Coleman Furniture $in exchange for a brand new, undamaged leather sofa and this is not what their delivery team left me withI should not have to incur any additional charges to rectify this matter as damaged goods were delivered to my homeReputable furniture companies would certainly want to work out a resolution that is fair and meets their client’s satisfactionIn order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They said a technician would come out last week or this week to repair the furniture but no one has yet to contact me regarding a repairThey have yet to refund my credit card $They are simply waiting for me to say that the issue has been resolved and then they will continue to avoid my calls and emails like they have been doing for the last monthsI will claim the issue resolved once the furniture is repaired and my card is refundedI am preparing to take this company to small claims court if this is not resolved this week.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Offering to pay the tech costs for repair after a year of dealing with this issue fails to address the concerns. First, the tech costs should have been immediately paid directly and in full without us having to proceed with a complaint to obtain action. Second, and more concerning, the response does not address the fact that the furniture appears to have been falsely advertised. The furniture was advertised as “Top GrainLeather.” The furniture is actually peeling in worn areas. I don’t know why we should settle for anything short of a full refund insofar as we would not have paid a penny for this furniture if we would have known it was made of inferior “leather” that would quickly deteriorate over time
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Sincerely,
*** ***