On 3/19/2015, an account was created by a consumer on our free service, myCARFAX.com, using the email address of [redacted] The consumer also added a vehicle to the service, a [redacted] If the consumer no longer wishes to receive emails from this service, or if someone else entered in his email address in error, he need only complete the unsubscribe form, located here: http:// [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Whatever is it, when a person buys a car from a dealer , he never goes for a third party inspection because the dealer won't allow that.My point is just that - I paid more money for this car.Anyways, am going to lodge a complaint with the State Attorney General today to see what best can be done Someone has to own for the monetary loss that I have suffered for this If that's not going to help, I will discuss this case with an attorney and take it to the small claims court as I have both the copies of the Carfax reports Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: That business has been closed for yearsI ran it from my home which is the same addressI cannot change thatMy email has always been the same and I should not have to change that as well to suit youWhen I enter my [redacted] email your system automatically fills in the blanks not me and you know thatIt is pathetic that you would work with me on this matterI have said multiple times that you can check for an active licence for ***Therefore I am not an active businessRevdex.com: What if any steps or actions can be taken next to helpThe last message I received said carfax considers this case resolved which is clearly not the caseI have provided overwhelming evidence that I am not a dealerThey have obviously taken my money and will not work with meThere is no laws stating that if I close my home based business thay I have to move or change my email accounts [redacted] @***.com has been my primary account long before I started [redacted] autoThanks Regards, [redacted]
I am not sure what the complainant means by "Carfax is stating now, that they had No information to begin with of structural damage to my car." The facts are this Structural damage is reported for this vehicle by the data source When the data was reviewed, structural damage was confirmed Therefore, structural damage will continue to be displayed on the CARFAX Report and we consider this matter resolved Should the complainant in the future wish to produce a copy of the appraisal in support of his claim, we will be happy to review it
CARFAX would be happy to research the subject accident To begin the process, the vehicle owner need only to submit a Data Research Request form, located here: http://support.carfax.com/c_datarequest
On September 22, 2015, CARFAX sent the customer the following email:Good Afternoon [redacted] or ***, I just received a response from the source and as promised I am notifying you immediatelyI am glad to let you know that the Total Loss has been removed from the Vehicle History Report as requested, based on confirmationI recently sent you a separate email with a 14-day link to access and print the updated CARFAX Vehicle History ReportPlease allow 15-minutes for the change to reflect within the reportPlease let me know if you have any questions or if there is anything further I can do to helpThank you so much for allowing me the opportunity to work with you, it was my pleasure and I hope you have a wonderful day
With billions of vehicle history records reported from over 100,sources, CARFAX is a great resource for used vehicle history information and we are proud to help millions of consumers every year CARFAX does not have the complete history of every vehicle, which is states on our website Every CARFAX Reports states that it only includes what has been reported to CARFAX at that moment and that not all information, including problems, is reported
CARFAX can only report what has been reported to it by data sources The CARFAX Report states that damage was reported to CARFAX, which is correct CARFAX relies on its sources for the accuracy and completeness of its information Every CARFAX Report states this, and thus recommends a pre-purchase vehicle inspection to check for hidden damage and prior repairs CARFAX research concludes that the damage record is reported correctly and therefore cannot be removed from the CARFAX Report, nor can we provide any details because that information is confidential and proprietary
CARFAX does not offer or advertise unlimited CARFAX Reports by VIN, the complainant is well aware of this, and the account does not qualify for a refund.CARFAX does not offer or advertise unlimited CARFAX Reports by VIN The CARFAX order page states, "Unlimited Reports by U.SLicense Plate / Valid for Days." This is also outlined in the Customer Agreement, to which the customer agreed and accepted before placing his three orders for the Unlimited License Plate plan The purchases were on August 2, 2016, October 9, 2016, and March 16, The details of the plan were also provided to the complainant after each purchase on the purchase confirmation page, the receipt email, and within the account Further, the customer contacted CARFAX several times, was told on five separate occasions that the plan is unlimited using the U.Slicense plate, and he confirmed that he understood each time The details of those five conversations are listed below Lastly, the CARFAX Money Back Guarantee states that a refund is only issued if two or fewer CARFAX Reports have been run, but this account has run CARFAX Reports and therefore does not qualify for a refund.The complainant contacted CARFAX on August 4, and was told: "I apologize for any inconvenience, CARFAX is currently not offering unlimited searches by VINOur records show you have purchased our Day Unlimited search by U.S Plates and VINs accountHowever, as a one time courtesy for this purchased only, I can add extra VINs for you to use before your account expires on 10-02-And if you find that you need more before it expires, you can contact us back and we will be happy to see if we can add more."The complainant contacted CARFAX again on October 19, and was told: "The package is unlimited by license plate searches for days, but I understand if the VINs aren't enoughHow many do you think you'll need for the package to be useful to you? Sure I'll be happy to add for youI appreciate your patienceThey're now available and do expire on 12/7/16"The complainant contacted CARFAX again on November 28, and was told: "Okay, I see that you purchased an account on 08/02/and Karen explained that we do not offer unlimited VINs and added Then you purchased on 10/09/knowing that we do not offer unlimited VINS and Justin added CARFAX do not offer or advertise for unlimited VINsAs a final courtesy I have added I am sorry that we will not be able to add any more after thisIf you decide to repurchase the package that you purchase it what you would be able to access."The complainant contacted CARFAX again on February 2, and was told: "Our records actually show that your purchased expired back on 12-09-As a one time courtesy, I will reactivate the remaining Reports for another days."The complainant contacted CARFAX again on May 2, and was told: "I have located your account and our records show you have purchased our Day Unlimited search by U.S Plates and VIN accountI am sorry but since we have added extra VINs as courtesy since it appears that you were not aware that we do not offer Unlimited searches by VINHowever, we cannot add any more as it was a one time courtesy offer It is unlimited by Plate and you still have access to plate until 05-16-Our records show the Report were run by VINI am sorry but our records show that [another CARFAX representative] also explain she only add last and we cannot add moreI am sorryI am sorry [redacted] but I have check our records and we have explain different times that we do not offer Unlimited search by VINs as a one time courtesy for that purchase we added extra VINsI have check with management and we cannot add any more VINsWe have been very accommodating however unlimited VINs is not something we offerI am sorrywe have assisted you by adding extra Report even after explaining to you that we do not offer Unlimited report by VIN and on each chat, you have says okay Thank you."CARFAX does not offer or advertise unlimited CARFAX Reports by VIN The CARFAX order page states, "Unlimited Reports by U.SLicense Plate / Valid for Days." This is also outlined in the Customer Agreement, to which the customer agreed and accepted before placing his three orders for the Unlimited License Plate plan The purchases were on August 2, 2016, October 9, 2016, and March 16, The details of the plan were also provided to the complainant after each purchase on the purchase confirmation page, the receipt email, and within the account Further, the customer contacted CARFAX several times, was told on five separate occasions that the plan is unlimited using the U.Slicense plate, and confirmed that he understood each time The details of those conversations are listed below Lastly, the CARFAX Money Back Guarantee states that a refund is only issue if two or fewer CARFAX Reports have been run, but this account has run CARFAX Reports and therefore does not qualify for a refund The complainant contacted CARFAX on August 4, and was told: "I apologize for any inconvenience, CARFAX is currently not offering unlimited searches by VINOur records show you have purchased our Day Unlimited search by U.S Plates and VINs accountHowever, as a one time courtesy for this purchased only, I can add extra VINs for you to use before your account expires on 10-02-And if you find that you need more before it expires, you can contact us back and we will be happy to see if we can add more."The complainant contacted CARFAX again on October 19, and was told: "The package is unlimited by license plate searches for days, but I understand if the VINs aren't enoughHow many do you think you'll need for the package to be useful to you? Sure I'll be happy to add for youI appreciate your patienceThey're now available and do expire on 12/7/16"The complainant contacted CARFAX again on November 28, and was told: "Okay, I see that you purchased an account on 08/02/and Karen explained that we do not offer unlimited VINs and added Then you purchased on 10/09/knowing that we do not offer unlimited VINS and Justin added CARFAX do not offer or advertise for unlimited VINsAs a final courtesy I have added I am sorry that we will not be able to add any more after thisIf you decide to repurchase the package that you purchase it what you would be able to access."The complainant contacted CARFAX again on February 2, and was told: "Our records actually show that your purchased expired back on 12-09-As a one time courtesy, I will reactivate the remaining Reports for another days."The complainant contacted CARFAX again on May 2, and was told: "I have located your account and our records show you have purchased our Day Unlimited search by U.S Plates and VIN accountI am sorry but since we have added extra VINs as courtesy since it appears that you were not aware that we do not offer Unlimited searches by VINHowever, we cannot add any more as it was a one time courtesy offer It is unlimited by Plate and you still have access to plate until 05-16-Our records show the Report were run by VINI am sorry but our records show that [another CARFAX representative] also explain she only add last and we cannot add moreI am sorryI am sorry [redacted] but I have check our records and we have explain different times that we do not offer Unlimited search by VINs as a one time courtesy for that purchase we added extra VINsI have check with management and we cannot add any more VINsWe have been very accommodating however unlimited VINs is not something we offerI am sorrywe have assisted you by adding extra Report even after explaining to you that we do not offer Unlimited report by VIN and on each chat, you have says okay Thank you."
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:CarFax reports are misleading at best If CarFax does not know if the vehicle has been in any collisions, they should state so in the body of their report Instead they listed on my report zero collisions This vehicle had front end collision when the original owner hit a deer The original owner also said the vehicle was rear ended.He had both repairs made at reputable companies and has claim numbers for both.If CarFax is not going to investigate for the truth, a small disclaimer is not acceptable for them to clearly state in the body of their report zero collisions.I will run an ad in the local newspaper and also look across the web to report their deceitfulness Businesses boast CarFax reports when CarFax is nothing more than a scam.My complaint should be made public so others will not rely on CarFax reports for the truth.I was talking to a friend about CarFax last night and she said she thought they were to be reputable but they aren’t worth the words written on paper.Others should know My complaint is valid and should be published out of respect of others who are purchasing a vehicle and relying on CarFax for truth and not a disclaimer that says nothing they report has to be truth.I feel like crying I depended on Carfax for an honest report only to find after purchasing my vehicle it had both front and rear end collisions This is not right!Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the explanation does not make for an easy process of dealing with issues It's unfortunate for customers that this is your policy Regards, [redacted]
CARFAX requested a copy of the repair order from the insurance company, but they would not release to us because we are not the insured On July 14, 2015, requested a copy of the repair order from the customer but to date no repair order or appraisal has been received To continue to dispute the record, the customer must provide a copy of the appraisal to the resolution manager handling their case and we will be happy to reopen the case
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I DID contact the customer team, and all they offered were a few more VIN Reports Moreover, had they clearly stated this "unlimited" plan was for license plates only, I would not have made this purchase back in January since their competitor Autocheck, offers an unlimited VIN # plan for less cost Instead, they market options all appearing the same with the only difference being the # of reports This was not true, and I complained to them directly, and they did not honor my refund request, so I continued to take it further by first filing a complaint with [redacted] , which Carfax did not honor either I then complained to my credit card company which they again, they did not support I then filed a complaint with the North Carolina Department of Justice Consumer Protection Division, and once again was denied Now I am filing a complaint with the Revdex.com because I cannot believe I'm the only one duped by this company who flat out refuses to admit they've made any mistake whatsoever, and what they are doing is even legal.On a side note, in the years I've experienced issues with any company, only other one refused to negotiate a resolution with a state's Attorney General if it ever got that far, and I'm happy to report they are no longer in business Thisi company will hopefully be the second one Regards, [redacted]
Our customer support team does not have a record of being contacted by this customer, but they would love to assist him with his login issue Getting help is simple Visit our website, www.carfax.com, and click the Help button at the top of the page to get to our Help Center From there, the customer can search for his answer, click on the frequently asked questions, or submit a request directly to our customer support team For convenience, this is the direct link to submit a support request: http://support.carfax.com/c_contactus
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: an accident and a total loss are two different thingsDo to the fact that carfax has built a reputation that people depend onSome people will now accept Carfax over state recordsDue to your miss guided reporting practices you are causing people to take losses on there purchasesBy not reporting the total loss for years you allowed people to believe there was only an accidentThen claiming a total loss years later effects my value and causes me to take a lossI believe that carfax should now be responsible for my lossI would not have this loss if there reporting had been consistantI had to take a $loss on the sale of my truck due to the fact that it is claimed to be a total lossBecause this loss did not happen during my time of ownership and this Claimed loss was not reported before my purchaseit should not be allowed to be reported and deminish my valueCarfax's reporting of this loss during my ownership is and misleading and has caused my damageYou were given a chance to corerect the records but you refusedNow I will seek no less than my loss of value plus and attorney fees and court costs that my arise from my pursuit of my claim Regards, [redacted]
We cannot provide what information we have on this vehicle due to our contractual obligation to keep this information confidential, however the information that has been provided is consistent with an accident and not simply being stuck in the mudThis has already been verified by our source, and therefore unless you can provide documentation to state otherwise, we must continue reporting the information as reported by the source
There is no open recall reported to CARFAX for the vehicle about which the customer wrote into us The CARFAX Report does not state that the accident cost over $500, only that a police report was filed by the police department indicating that the vehicle was involved in an accident While Florida police reports are required if the damage is over $500, they can also be written for other reasons and lower damage amounts The accident record states "Accident reported/Involving left side impact/Functional damage reported" If the customer believes the police officer listed his vehicle in error, he will have to take that up with the [redacted] *** Police Department, report number [redacted]
[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your attention to this matter [redacted]
An accident was reported to CARFAX by the police department for the customer's vehicle The customer provided a copy of the police report verifying that CARFAX's record was correct
On 3/19/2015, an account was created by a consumer on our free service, myCARFAX.com, using the email address of [redacted] The consumer also added a vehicle to the service, a [redacted] If the consumer no longer wishes to receive emails from this service, or if someone else entered in his email address in error, he need only complete the unsubscribe form, located here: http:// [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Whatever is it, when a person buys a car from a dealer , he never goes for a third party inspection because the dealer won't allow that.My point is just that - I paid more money for this car.Anyways, am going to lodge a complaint with the State Attorney General today to see what best can be done Someone has to own for the monetary loss that I have suffered for this If that's not going to help, I will discuss this case with an attorney and take it to the small claims court as I have both the copies of the Carfax reports Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: That business has been closed for yearsI ran it from my home which is the same addressI cannot change thatMy email has always been the same and I should not have to change that as well to suit youWhen I enter my [redacted] email your system automatically fills in the blanks not me and you know thatIt is pathetic that you would work with me on this matterI have said multiple times that you can check for an active licence for ***Therefore I am not an active businessRevdex.com: What if any steps or actions can be taken next to helpThe last message I received said carfax considers this case resolved which is clearly not the caseI have provided overwhelming evidence that I am not a dealerThey have obviously taken my money and will not work with meThere is no laws stating that if I close my home based business thay I have to move or change my email accounts [redacted] @***.com has been my primary account long before I started [redacted] autoThanks Regards, [redacted]
I am not sure what the complainant means by "Carfax is stating now, that they had No information to begin with of structural damage to my car." The facts are this Structural damage is reported for this vehicle by the data source When the data was reviewed, structural damage was confirmed Therefore, structural damage will continue to be displayed on the CARFAX Report and we consider this matter resolved Should the complainant in the future wish to produce a copy of the appraisal in support of his claim, we will be happy to review it
CARFAX would be happy to research the subject accident To begin the process, the vehicle owner need only to submit a Data Research Request form, located here: http://support.carfax.com/c_datarequest
On September 22, 2015, CARFAX sent the customer the following email:Good Afternoon [redacted] or ***, I just received a response from the source and as promised I am notifying you immediatelyI am glad to let you know that the Total Loss has been removed from the Vehicle History Report as requested, based on confirmationI recently sent you a separate email with a 14-day link to access and print the updated CARFAX Vehicle History ReportPlease allow 15-minutes for the change to reflect within the reportPlease let me know if you have any questions or if there is anything further I can do to helpThank you so much for allowing me the opportunity to work with you, it was my pleasure and I hope you have a wonderful day
With billions of vehicle history records reported from over 100,sources, CARFAX is a great resource for used vehicle history information and we are proud to help millions of consumers every year CARFAX does not have the complete history of every vehicle, which is states on our website Every CARFAX Reports states that it only includes what has been reported to CARFAX at that moment and that not all information, including problems, is reported
This was resolved directly with the customer on January 26, 2018, via email
CARFAX can only report what has been reported to it by data sources The CARFAX Report states that damage was reported to CARFAX, which is correct CARFAX relies on its sources for the accuracy and completeness of its information Every CARFAX Report states this, and thus recommends a pre-purchase vehicle inspection to check for hidden damage and prior repairs CARFAX research concludes that the damage record is reported correctly and therefore cannot be removed from the CARFAX Report, nor can we provide any details because that information is confidential and proprietary
CARFAX does not offer or advertise unlimited CARFAX Reports by VIN, the complainant is well aware of this, and the account does not qualify for a refund.CARFAX does not offer or advertise unlimited CARFAX Reports by VIN The CARFAX order page states, "Unlimited Reports by U.SLicense Plate / Valid for Days." This is also outlined in the Customer Agreement, to which the customer agreed and accepted before placing his three orders for the Unlimited License Plate plan The purchases were on August 2, 2016, October 9, 2016, and March 16, The details of the plan were also provided to the complainant after each purchase on the purchase confirmation page, the receipt email, and within the account Further, the customer contacted CARFAX several times, was told on five separate occasions that the plan is unlimited using the U.Slicense plate, and he confirmed that he understood each time The details of those five conversations are listed below Lastly, the CARFAX Money Back Guarantee states that a refund is only issued if two or fewer CARFAX Reports have been run, but this account has run CARFAX Reports and therefore does not qualify for a refund.The complainant contacted CARFAX on August 4, and was told: "I apologize for any inconvenience, CARFAX is currently not offering unlimited searches by VINOur records show you have purchased our Day Unlimited search by U.S Plates and VINs accountHowever, as a one time courtesy for this purchased only, I can add extra VINs for you to use before your account expires on 10-02-And if you find that you need more before it expires, you can contact us back and we will be happy to see if we can add more."The complainant contacted CARFAX again on October 19, and was told: "The package is unlimited by license plate searches for days, but I understand if the VINs aren't enoughHow many do you think you'll need for the package to be useful to you? Sure I'll be happy to add for youI appreciate your patienceThey're now available and do expire on 12/7/16"The complainant contacted CARFAX again on November 28, and was told: "Okay, I see that you purchased an account on 08/02/and Karen explained that we do not offer unlimited VINs and added Then you purchased on 10/09/knowing that we do not offer unlimited VINS and Justin added CARFAX do not offer or advertise for unlimited VINsAs a final courtesy I have added I am sorry that we will not be able to add any more after thisIf you decide to repurchase the package that you purchase it what you would be able to access."The complainant contacted CARFAX again on February 2, and was told: "Our records actually show that your purchased expired back on 12-09-As a one time courtesy, I will reactivate the remaining Reports for another days."The complainant contacted CARFAX again on May 2, and was told: "I have located your account and our records show you have purchased our Day Unlimited search by U.S Plates and VIN accountI am sorry but since we have added extra VINs as courtesy since it appears that you were not aware that we do not offer Unlimited searches by VINHowever, we cannot add any more as it was a one time courtesy offer It is unlimited by Plate and you still have access to plate until 05-16-Our records show the Report were run by VINI am sorry but our records show that [another CARFAX representative] also explain she only add last and we cannot add moreI am sorryI am sorry [redacted] but I have check our records and we have explain different times that we do not offer Unlimited search by VINs as a one time courtesy for that purchase we added extra VINsI have check with management and we cannot add any more VINsWe have been very accommodating however unlimited VINs is not something we offerI am sorrywe have assisted you by adding extra Report even after explaining to you that we do not offer Unlimited report by VIN and on each chat, you have says okay Thank you."CARFAX does not offer or advertise unlimited CARFAX Reports by VIN The CARFAX order page states, "Unlimited Reports by U.SLicense Plate / Valid for Days." This is also outlined in the Customer Agreement, to which the customer agreed and accepted before placing his three orders for the Unlimited License Plate plan The purchases were on August 2, 2016, October 9, 2016, and March 16, The details of the plan were also provided to the complainant after each purchase on the purchase confirmation page, the receipt email, and within the account Further, the customer contacted CARFAX several times, was told on five separate occasions that the plan is unlimited using the U.Slicense plate, and confirmed that he understood each time The details of those conversations are listed below Lastly, the CARFAX Money Back Guarantee states that a refund is only issue if two or fewer CARFAX Reports have been run, but this account has run CARFAX Reports and therefore does not qualify for a refund The complainant contacted CARFAX on August 4, and was told: "I apologize for any inconvenience, CARFAX is currently not offering unlimited searches by VINOur records show you have purchased our Day Unlimited search by U.S Plates and VINs accountHowever, as a one time courtesy for this purchased only, I can add extra VINs for you to use before your account expires on 10-02-And if you find that you need more before it expires, you can contact us back and we will be happy to see if we can add more."The complainant contacted CARFAX again on October 19, and was told: "The package is unlimited by license plate searches for days, but I understand if the VINs aren't enoughHow many do you think you'll need for the package to be useful to you? Sure I'll be happy to add for youI appreciate your patienceThey're now available and do expire on 12/7/16"The complainant contacted CARFAX again on November 28, and was told: "Okay, I see that you purchased an account on 08/02/and Karen explained that we do not offer unlimited VINs and added Then you purchased on 10/09/knowing that we do not offer unlimited VINS and Justin added CARFAX do not offer or advertise for unlimited VINsAs a final courtesy I have added I am sorry that we will not be able to add any more after thisIf you decide to repurchase the package that you purchase it what you would be able to access."The complainant contacted CARFAX again on February 2, and was told: "Our records actually show that your purchased expired back on 12-09-As a one time courtesy, I will reactivate the remaining Reports for another days."The complainant contacted CARFAX again on May 2, and was told: "I have located your account and our records show you have purchased our Day Unlimited search by U.S Plates and VIN accountI am sorry but since we have added extra VINs as courtesy since it appears that you were not aware that we do not offer Unlimited searches by VINHowever, we cannot add any more as it was a one time courtesy offer It is unlimited by Plate and you still have access to plate until 05-16-Our records show the Report were run by VINI am sorry but our records show that [another CARFAX representative] also explain she only add last and we cannot add moreI am sorryI am sorry [redacted] but I have check our records and we have explain different times that we do not offer Unlimited search by VINs as a one time courtesy for that purchase we added extra VINsI have check with management and we cannot add any more VINsWe have been very accommodating however unlimited VINs is not something we offerI am sorrywe have assisted you by adding extra Report even after explaining to you that we do not offer Unlimited report by VIN and on each chat, you have says okay Thank you."
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:CarFax reports are misleading at best If CarFax does not know if the vehicle has been in any collisions, they should state so in the body of their report Instead they listed on my report zero collisions This vehicle had front end collision when the original owner hit a deer The original owner also said the vehicle was rear ended.He had both repairs made at reputable companies and has claim numbers for both.If CarFax is not going to investigate for the truth, a small disclaimer is not acceptable for them to clearly state in the body of their report zero collisions.I will run an ad in the local newspaper and also look across the web to report their deceitfulness Businesses boast CarFax reports when CarFax is nothing more than a scam.My complaint should be made public so others will not rely on CarFax reports for the truth.I was talking to a friend about CarFax last night and she said she thought they were to be reputable but they aren’t worth the words written on paper.Others should know My complaint is valid and should be published out of respect of others who are purchasing a vehicle and relying on CarFax for truth and not a disclaimer that says nothing they report has to be truth.I feel like crying I depended on Carfax for an honest report only to find after purchasing my vehicle it had both front and rear end collisions This is not right!Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the explanation does not make for an easy process of dealing with issues It's unfortunate for customers that this is your policy Regards, [redacted]
CARFAX requested a copy of the repair order from the insurance company, but they would not release to us because we are not the insured On July 14, 2015, requested a copy of the repair order from the customer but to date no repair order or appraisal has been received To continue to dispute the record, the customer must provide a copy of the appraisal to the resolution manager handling their case and we will be happy to reopen the case
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I DID contact the customer team, and all they offered were a few more VIN Reports Moreover, had they clearly stated this "unlimited" plan was for license plates only, I would not have made this purchase back in January since their competitor Autocheck, offers an unlimited VIN # plan for less cost Instead, they market options all appearing the same with the only difference being the # of reports This was not true, and I complained to them directly, and they did not honor my refund request, so I continued to take it further by first filing a complaint with [redacted] , which Carfax did not honor either I then complained to my credit card company which they again, they did not support I then filed a complaint with the North Carolina Department of Justice Consumer Protection Division, and once again was denied Now I am filing a complaint with the Revdex.com because I cannot believe I'm the only one duped by this company who flat out refuses to admit they've made any mistake whatsoever, and what they are doing is even legal.On a side note, in the years I've experienced issues with any company, only other one refused to negotiate a resolution with a state's Attorney General if it ever got that far, and I'm happy to report they are no longer in business Thisi company will hopefully be the second one Regards, [redacted]
Our customer support team does not have a record of being contacted by this customer, but they would love to assist him with his login issue Getting help is simple Visit our website, www.carfax.com, and click the Help button at the top of the page to get to our Help Center From there, the customer can search for his answer, click on the frequently asked questions, or submit a request directly to our customer support team For convenience, this is the direct link to submit a support request: http://support.carfax.com/c_contactus
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: an accident and a total loss are two different thingsDo to the fact that carfax has built a reputation that people depend onSome people will now accept Carfax over state recordsDue to your miss guided reporting practices you are causing people to take losses on there purchasesBy not reporting the total loss for years you allowed people to believe there was only an accidentThen claiming a total loss years later effects my value and causes me to take a lossI believe that carfax should now be responsible for my lossI would not have this loss if there reporting had been consistantI had to take a $loss on the sale of my truck due to the fact that it is claimed to be a total lossBecause this loss did not happen during my time of ownership and this Claimed loss was not reported before my purchaseit should not be allowed to be reported and deminish my valueCarfax's reporting of this loss during my ownership is and misleading and has caused my damageYou were given a chance to corerect the records but you refusedNow I will seek no less than my loss of value plus and attorney fees and court costs that my arise from my pursuit of my claim Regards, [redacted]
We cannot provide what information we have on this vehicle due to our contractual obligation to keep this information confidential, however the information that has been provided is consistent with an accident and not simply being stuck in the mudThis has already been verified by our source, and therefore unless you can provide documentation to state otherwise, we must continue reporting the information as reported by the source
There is no open recall reported to CARFAX for the vehicle about which the customer wrote into us The CARFAX Report does not state that the accident cost over $500, only that a police report was filed by the police department indicating that the vehicle was involved in an accident While Florida police reports are required if the damage is over $500, they can also be written for other reasons and lower damage amounts The accident record states "Accident reported/Involving left side impact/Functional damage reported" If the customer believes the police officer listed his vehicle in error, he will have to take that up with the [redacted] *** Police Department, report number [redacted]
[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your attention to this matter [redacted]
An accident was reported to CARFAX by the police department for the customer's vehicle The customer provided a copy of the police report verifying that CARFAX's record was correct