CARFAX verified that California did issue a Lemon branded title for this vehicle The CARFAX Report is not in error, the brand is true and correct CARFAX did not report the brand in because the brand was not reported to CARFAX at that time The CARFAX Report in did not state that the title was not branded The CARFAX Report stated "There is no indication in our records that this vehicle has [a branded title] However, there may be other potential problems with this vehicle that have not been reported to Carfax."
CARFAX offers three packages: a single CARFAX Report for $39.99, five CARFAX Reports for $49.99, and Unlimited CARFAX Reports by US license plate for $ The first step in the order process is select which package the customer would like to purchase, and the customer selected (apparently by accident) the $package Contacting CARFAX customer support is simple, just click the "Help" button/link at the top and bottom of any CARFAX website page, or by visiting support.carfax.com, or www.carfax.com/help Since our customer support team was able to locate the purchase, a $refund for the difference in the single CARFAX Report and Unlimited CARFAX Reports plan has been issued The refund has been issued but it can take a few business days to appears in your statement depending on your banks policies.if you have any questions at all, please contact our customer support team using the links provided Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
The vehicle was listed as a 'total loss' on their website However, the vehicle has a clean title If was a total loss vehicle, it would not have a clean title
A Florida police department reported to CARFAX that the vehicle was involved in an accident The court papers only indicate that charges of careless driving against [redacted] were dismissed The court papers do not indicate that the vehicle was not involved in an accident The police report is an official document and CARFAX cannot misrepresent it Only the issuing authority, the police department, has the authority to determine if the vehicle was not involved in the accident and police report lists the vehicle in error The customer must take this up with the police department Once the police department issues a corrected police report, supplement to the police report, or letter of correction, indicating that the vehicle was listed in error, only then can CARFAX remove it from the CARFAX Report
The CARFAX order page states that the unlimited plan is unlimited using the U.Slicense plate This is also stated in the Customer Agreement, the purchase confirmation page, the receipt email, and within the account If the customer would like either more VINs or a refund, please contact our Customer Support team through our Help Center, who would love the opportunity to adjust your account http://support.carfax.com/c_contactus
A CARFAX Report would never say that a vehicle has never been in a collision If the complainant reads the CARFAX Report, they will see that it says that no accidents have been reported to CARFAX, and further state that not all information is reported to CARFAX, and therefore the CARFAX Report should always be used as one important tool, along with a pre-purchase vehicle inspection and thorough test drive, before making their decision on their next used car
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please refund me in total, I no longer wish to have additional vehicle identification numbers at this time Regards, [redacted]
In the late evening of August 10, 2016, the customer sent CARFAX a corrected police report showing that the customer's vehicle had been reported by the police department as involved in the accident in error The morning of August 11, 2016, CARFAX verified that the erroneous police report had been corrected, removed the accident report from the CARFAX Report, and notified the customer via email
CARFAX receives electronically-submitted database files of vehicle history information from tens of thousands of sources and loads that information directly into CARFAX's databaseCARFAX does not receive any paper copies of documents and perform any data entry Due to privacy laws and other restrictions, CARFAX does not have access to any personally-identifying information and not all insurance companies report to CARFAX Therefore, as it states on each CARFAX Vehicle History Report, CARFAX can only report what has been provided by our sources, which may contain errors or omissionsAn accident was reported to CARFAX by the LAPD for the customer's [redacted] Many police departments will not release paper copies of police reports to CARFAX, but will frequently verify information for us over the phone In this case, CARFAX made several unsuccessful attempts to verify the accident by phone directly with the police department, and also attempted to order a copy of the police report, but our request was denied The police report provided by the customer, unfortunately, is not the same police reported accident record reported to us It is possible that the accident was reported to CARFAX by the LAPD for the wrong vehicle in error, but, unfortunately, without something from the police department to indicate this, we have to continue to report what was reported to us by the police department CARFAX asked the customer if he was able to obtain a copy of the police report, but we did not receive a response and thus the research case was closed If he can obtain a copy of the police report, or any statement from the police department on the matter, we would be happy to review it Had we received a response to our email, we also would have stated that it may help if he provides a letter from his insurance company outlining the dates the vehicle was insured along with a list of any claims
/ [redacted] Style Definitions */ [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Your page doesn't accept my email that was originally used for purchase, I payed you via [redacted] and sent you a request for refund on 12/01/from my [redacted] account and received no answerFirst of all please check your [redacted] disputes , I would be happy to receive an answer from youSecond of all during the purchase process there was no customer agreement, may be because I payed through paypal, I didn't find any, and receipt email was received from you one day after purchase, you didn't give me a chance to check itRight away after purchase I began to run vin check reports, and after fifth report you website surprisingly asked me to pay more in order to continue with vin checks [redacted] @***.com [redacted] Regards, [redacted]
CARFAX collects VIN-specific vehicle history information from thousands of sources and electronically loads that information into its Vehicle History Database CARFAX does not perform any data entry or inspect vehicles, and therefore every CARFAX Report states that it can only report that which is reported to it by its sources, upon which it solely relies A police department in TX reported an accident for the VIN of the complainant's vehicle The CARFAX Report correctly and accurately reported that an accident was reported to CARFAX, and therefore only the reporting agency, the police department, could determine if the agency submitting any errors to CARFAX On June 10, 2016, CARFAX received a letter of correction from the police department indicating that the source had made an error and that the VIN reported was in error CARFAX removed the accident from its database between Friday, June 10, and Monday June 13, according to the source's instructions
The account manager left a voicemail with [redacted] explaining that the August payment was received and is in process of being posted to the account Any other questions should be addressed to the account manager
The CARFAX Report would have stated that no accidents were reported to CARFAX at that time, that not all information is reported to CARFAX, and that new information from new sources will result in the change the CARFAX Report. Therefore, CARFAX does not offer compensation when prior accidents... are reported to CARFAX.
The complaint indicates that the CARFAX Report stated "the electrical system and other components were in good working order." That statement, or anything similar to it, does not appear anywhere on the CARFAX Report The CARFAX Report actually states that the electrical system had to be checked by a mechanic several times (7/03/2012, 1/21/2016), and suggested that the vehicle should be inspected by a professional prior to purchase The CARFAX Buyback Guarantee is mentioned in only one place on the CARFAX Report: in the Title History section The CARFAX Report states, in that section, "GUARANTEED - None of these major title problems were reported by a state Department of Motor Vehicles (DMV)If you find that any of these title problems were reported by a DMV and not included in this report, CARFAX will buy this vehicle back." Thus, if the customer believes CARFAX missed a one of the listed title problems reported by a DMV, we will buyback the vehicle However, as clearly stated on the CARFAX Report, other problems with the vehicle may not have been reported to CARFAX and are not covered by the Buyback Guarantee
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please refund me in total, I no longer wish to have additional vehicle identification numbers at this time Regards, [redacted]
CARFAX, its agents or employees, would never contact anyone under pretenses, and especially would not pretend to be an interested consumer in order to get the seller to buy a CARFAX Report I assure you that whoever contacted you is not affiliated with CARFAX in any way Please contact our customer support team and we will be happy to issue you a full refund http://support.carfax.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Please refer to prior missives.Carfax has in its possession all the information regarding this issue [redacted] of Santa Barbara, California did the work on the carThe Carfax report does not reflect the information that [redacted] has Carfax refuses to disclose anything to me regarding this issueCarfax could determine what was done to the car by contacting [redacted] ***Carfax refuses to do thisCarfax has no intention of trying to resolve this disputeCarfax has always had access to the information contained in its reportBy delaying months before making a public report of erroneous information, Carfax has done harm to meThere is no way Carfax should have a good Revdex.com ratingBecause Carfax refuses to take any steps to verify its information, Carfax should have an F rating Regards, [redacted] ***
CARFAX verified that California did issue a Lemon branded title for this vehicle The CARFAX Report is not in error, the brand is true and correct CARFAX did not report the brand in because the brand was not reported to CARFAX at that time The CARFAX Report in did not state that the title was not branded The CARFAX Report stated "There is no indication in our records that this vehicle has [a branded title] However, there may be other potential problems with this vehicle that have not been reported to Carfax."
CARFAX concluded its research of the accident on 2/27/2017, removing the accident and notifying the customer via email
CARFAX offers three packages: a single CARFAX Report for $39.99, five CARFAX Reports for $49.99, and Unlimited CARFAX Reports by US license plate for $ The first step in the order process is select which package the customer would like to purchase, and the customer selected (apparently by accident) the $package Contacting CARFAX customer support is simple, just click the "Help" button/link at the top and bottom of any CARFAX website page, or by visiting support.carfax.com, or www.carfax.com/help Since our customer support team was able to locate the purchase, a $refund for the difference in the single CARFAX Report and Unlimited CARFAX Reports plan has been issued The refund has been issued but it can take a few business days to appears in your statement depending on your banks policies.if you have any questions at all, please contact our customer support team using the links provided Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
The vehicle was listed as a 'total loss' on their website However, the vehicle has a clean title If was a total loss vehicle, it would not have a clean title
A Florida police department reported to CARFAX that the vehicle was involved in an accident The court papers only indicate that charges of careless driving against [redacted] were dismissed The court papers do not indicate that the vehicle was not involved in an accident The police report is an official document and CARFAX cannot misrepresent it Only the issuing authority, the police department, has the authority to determine if the vehicle was not involved in the accident and police report lists the vehicle in error The customer must take this up with the police department Once the police department issues a corrected police report, supplement to the police report, or letter of correction, indicating that the vehicle was listed in error, only then can CARFAX remove it from the CARFAX Report
The CARFAX order page states that the unlimited plan is unlimited using the U.Slicense plate This is also stated in the Customer Agreement, the purchase confirmation page, the receipt email, and within the account If the customer would like either more VINs or a refund, please contact our Customer Support team through our Help Center, who would love the opportunity to adjust your account http://support.carfax.com/c_contactus
A CARFAX Report would never say that a vehicle has never been in a collision If the complainant reads the CARFAX Report, they will see that it says that no accidents have been reported to CARFAX, and further state that not all information is reported to CARFAX, and therefore the CARFAX Report should always be used as one important tool, along with a pre-purchase vehicle inspection and thorough test drive, before making their decision on their next used car
CARFAX records indicate that this matter was resolved directly with the customer on June 3, via email
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please refund me in total, I no longer wish to have additional vehicle identification numbers at this time Regards, [redacted]
In the late evening of August 10, 2016, the customer sent CARFAX a corrected police report showing that the customer's vehicle had been reported by the police department as involved in the accident in error The morning of August 11, 2016, CARFAX verified that the erroneous police report had been corrected, removed the accident report from the CARFAX Report, and notified the customer via email
CARFAX receives electronically-submitted database files of vehicle history information from tens of thousands of sources and loads that information directly into CARFAX's databaseCARFAX does not receive any paper copies of documents and perform any data entry Due to privacy laws and other restrictions, CARFAX does not have access to any personally-identifying information and not all insurance companies report to CARFAX Therefore, as it states on each CARFAX Vehicle History Report, CARFAX can only report what has been provided by our sources, which may contain errors or omissionsAn accident was reported to CARFAX by the LAPD for the customer's [redacted] Many police departments will not release paper copies of police reports to CARFAX, but will frequently verify information for us over the phone In this case, CARFAX made several unsuccessful attempts to verify the accident by phone directly with the police department, and also attempted to order a copy of the police report, but our request was denied The police report provided by the customer, unfortunately, is not the same police reported accident record reported to us It is possible that the accident was reported to CARFAX by the LAPD for the wrong vehicle in error, but, unfortunately, without something from the police department to indicate this, we have to continue to report what was reported to us by the police department CARFAX asked the customer if he was able to obtain a copy of the police report, but we did not receive a response and thus the research case was closed If he can obtain a copy of the police report, or any statement from the police department on the matter, we would be happy to review it Had we received a response to our email, we also would have stated that it may help if he provides a letter from his insurance company outlining the dates the vehicle was insured along with a list of any claims
/ [redacted] Style Definitions */ [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Your page doesn't accept my email that was originally used for purchase, I payed you via [redacted] and sent you a request for refund on 12/01/from my [redacted] account and received no answerFirst of all please check your [redacted] disputes , I would be happy to receive an answer from youSecond of all during the purchase process there was no customer agreement, may be because I payed through paypal, I didn't find any, and receipt email was received from you one day after purchase, you didn't give me a chance to check itRight away after purchase I began to run vin check reports, and after fifth report you website surprisingly asked me to pay more in order to continue with vin checks [redacted] @***.com [redacted] Regards, [redacted]
CARFAX collects VIN-specific vehicle history information from thousands of sources and electronically loads that information into its Vehicle History Database CARFAX does not perform any data entry or inspect vehicles, and therefore every CARFAX Report states that it can only report that which is reported to it by its sources, upon which it solely relies A police department in TX reported an accident for the VIN of the complainant's vehicle The CARFAX Report correctly and accurately reported that an accident was reported to CARFAX, and therefore only the reporting agency, the police department, could determine if the agency submitting any errors to CARFAX On June 10, 2016, CARFAX received a letter of correction from the police department indicating that the source had made an error and that the VIN reported was in error CARFAX removed the accident from its database between Friday, June 10, and Monday June 13, according to the source's instructions
The account manager left a voicemail with [redacted] explaining that the August payment was received and is in process of being posted to the account Any other questions should be addressed to the account manager
CARFAX is still working with the customer on case number [redacted] and is awaiting a copy of the final repair bill in order to conclude our research
The CARFAX Report would have stated that no accidents were reported to CARFAX at that time, that not all information is reported to CARFAX, and that new information from new sources will result in the change the CARFAX Report. Therefore, CARFAX does not offer compensation when prior accidents... are reported to CARFAX.
The complaint indicates that the CARFAX Report stated "the electrical system and other components were in good working order." That statement, or anything similar to it, does not appear anywhere on the CARFAX Report The CARFAX Report actually states that the electrical system had to be checked by a mechanic several times (7/03/2012, 1/21/2016), and suggested that the vehicle should be inspected by a professional prior to purchase The CARFAX Buyback Guarantee is mentioned in only one place on the CARFAX Report: in the Title History section The CARFAX Report states, in that section, "GUARANTEED - None of these major title problems were reported by a state Department of Motor Vehicles (DMV)If you find that any of these title problems were reported by a DMV and not included in this report, CARFAX will buy this vehicle back." Thus, if the customer believes CARFAX missed a one of the listed title problems reported by a DMV, we will buyback the vehicle However, as clearly stated on the CARFAX Report, other problems with the vehicle may not have been reported to CARFAX and are not covered by the Buyback Guarantee
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please refund me in total, I no longer wish to have additional vehicle identification numbers at this time Regards, [redacted]
CARFAX, its agents or employees, would never contact anyone under pretenses, and especially would not pretend to be an interested consumer in order to get the seller to buy a CARFAX Report I assure you that whoever contacted you is not affiliated with CARFAX in any way Please contact our customer support team and we will be happy to issue you a full refund http://support.carfax.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Please refer to prior missives.Carfax has in its possession all the information regarding this issue [redacted] of Santa Barbara, California did the work on the carThe Carfax report does not reflect the information that [redacted] has Carfax refuses to disclose anything to me regarding this issueCarfax could determine what was done to the car by contacting [redacted] ***Carfax refuses to do thisCarfax has no intention of trying to resolve this disputeCarfax has always had access to the information contained in its reportBy delaying months before making a public report of erroneous information, Carfax has done harm to meThere is no way Carfax should have a good Revdex.com ratingBecause Carfax refuses to take any steps to verify its information, Carfax should have an F rating Regards, [redacted] ***