The damage severity on the CARFAX Report is as reported by the police department In order to correct this, CARFAX needs either a corrected police report or the itemized final estimate from the damage events CARFAX received a repair order, but it does not outline the details of the repairs needed CARFAX requested this last on 11/28/and has not received a response.Once CARFAX receives either the final estimate or a corrected police report, we will be happy to update the CARFAX Report
CARFAX received a call from the customer on August 22, requesting a cancel The customer was informed of the cancellation process The customer later emailed CARFAX on August 22, 2016, as per the process, to request cancellation The following day, August 23, 2016, the CARFAX account manager called and left a message for the customer On August 26, 2016, the account manager spoke with the customer about the cancellation At the customer's request, information was emailed to the customer showing how often CARFAX Reports were checked for vehicles on the customer's lot, among other things, and the customer informed us that he would reach a decision after reviewing the information The below email was sent to the customer on August 26, 2016:Additional To: [redacted] @***.comCC: BCC: [redacted] @carfax.comAttachment: [redacted] Damage Report.pdf, [redacted] One Pager.pdfSubject: CARFAX Contact Information & Reporting [ ref:_ [redacted] ]Body:Hi ***, Thanks so much for your time today, it was a pleasure speaking with youAs your CARFAX Account Manager I'm here to help make the most of your subscription and answer any account questions you might haveI've attached your Damage Report and One Pager ReportCustomers requested and viewed the four reports you ran last month times!!! That's times PER CAR!!! That's great because in your market cars are selling days quicker with CARFAX linked to your listings and you have a high percentage of 1-Owner carsThe damage report indicates inventory listed online for retail sale which has damage, some include airbag deployment, major damage and total lossUse CARFAX in your buying process to help protect against these circumstancesPlease review and let me know if there are any questionsI'm generally in the office 10-EST, Monday through Friday, happy to helpBest, Jamie N [redacted] CARFAX Dealer Account Manager ###-###-####CARFAX did not hear back from the customer with his final decision, and the customer continued to run CARFAX Reports through December: 8/30/6:PM - ' [redacted] ( [redacted] ) 9/3/12:PM - ' [redacted] 1LT ( [redacted] ) 9/9/2:PM - ' [redacted] CE/LE/XLE/SE ( [redacted] ) 9/9/3:PM - ' [redacted] LX ( [redacted] ) 9/13/1:PM - ' [redacted] ( [redacted] ) 9/15/5:PM - ' [redacted] C( [redacted] ) 9/23/1:PM - ' [redacted] S( [redacted] ) 9/26/11:AM - ' [redacted] QUAD ST/SLT ( [redacted] ) 10/7/4:PM - ' [redacted] L/SE/LE/XLE ( [redacted] ) 10/11/9:AM - ' [redacted] SE/SL/S ( [redacted] ) 10/12/1:PM - ' [redacted] LX ( [redacted] ) 11/19/1:PM - ' [redacted] S ( [redacted] ) 11/23/10:AM - ' [redacted] /S/SR/SL ( [redacted] ) 12/15/2:PM - ' [redacted] S/SV ( [redacted] ) 12/19/3:PM - ' [redacted] 2LTZ ( [redacted] ) The customer paid their December bill CARFAX did not hear from the customer again until January 13, 2017, when he called in asking for a billing statement, which was sent Later that day, the customer emailed asking if the account was cancelled because they were not contacted about renewal Per the contract, it auto-renews unless canceled days prior to the renewal date The customer was told to contact Customer Care about cancellation but the customer did not contact us again for another month It was not until the customer called us in February that he claimed the account was supposed to have been canceled three months earlier CARFAX did not receive another cancel request until March 8, 2017, indicating that this was his second request, at which time we agreed let the customer out of the contract at the end of March, This was confirmed via email sent on March 10, Since then, the customer has refused to pay for services from January through March As outlined above, the contract is valid through March and those charges must be paid
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Last I checked structural reports require time and time is moneyThere is no way to acquire a structural report without paying someone to do soPaying = invoiceUnless unicef now has an inspection department That carfax uses I would have to have an invoice Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the police report was updated by the San Angelo Police Department on 1/6/where they removed the [redacted] from the report and placed the accurate vehicle on the reportPlease now remove the inaccurate accident from the Carfax report Regards, [redacted] And [redacted]
The odometer reading was verified as correct directly with the sourceUnfortunately, even modern odometers are rolled back Research shows 200,odometers are rolled back every year, with about million odometer rollback cars on the road at any given moment The customer last stated that he would provide an ECM scan for the vehicle, but so far we have not received the document
There were no calls or emails made to request cancellation until January and the accounted continued to be used As a courtesy, the contract was adjusted and canceled through March instead of November 2017, but the customer is responsible for these charges On June 12, 2017, the customer was emailed the following:Good morning, After checking with your account manager, she has advised that the account was correctly cancelled on 3/31/No credits will be given to the account and full balance is due in the amount of $Payment can be made through: One Time ACH Please fill out the form at this link - https://www.carfaxonline.com/ach - for a one time ACH payment and send it back to usCheck CARFAX IncCollection Center Dr Chicago, IL Thank you, CARFAX Billing
Date: Thu, Jan 5, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] , We resolved this matter directly with the customer on 12/15/and sent the below emailGood Afternoon [redacted] , Thank you for contacting CARFAXMy name is Alexa and I was happy to look into this for youI reviewed the police report and verified the vehicle was not towed as a result of the impactI have removed this statement and noted that the vehicle was drivableI also added that the point of impact was to the left side mirror, to help better explain what happenedI am not sure why the information was reported to CARFAX incorrectly but am glad I am able to take care of it for youPlease see the following link to your complimentary copy of the updated Vehicle History ReportThere is a delay between when I input the change and the system processes, so please allow 15-minutes for the update to display within the reporthttp://www.carfax.com/cfm/***[redacted] = [redacted] Please let me know if you have any questions or if there is anything further I can do to helpThank you so much for allowing me the opportunity to work with you, it was my pleasure and I hope you have a wonderful day Alexa O
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is... received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am rejecting this response because my account manager has made it clear that certain requests that I have made are out of his control. I am looking to speak to someone above my account manager and the response that was received from whomever it was is a prime example of the issues I am having with Carfax. [redacted] ***
Based on the contact information provided in this complaint, this customer wrote into our customer support team asking about a product we no longer offered for consumers We received a response asking about products for their business, but we did not hear back from the customer after that A refund was never requestedWe have great deals for business customers and encourage the customer to sign up for a business account with us so that we can provide the best possible service for the best possible price that truly meets their needs www.carfaxonline.com
On 8/12/15, CARFAX sent the customer the following email:Good Afternoon [redacted] , Thank you for contacting CARFAX Just to review, the package comes with VINs because most of our customers find that VIN searches can meet their needs in addition to using the Unlimited plate searchesI can understand that sometimes that isn't enough to find your next used car and this may be the situation that you are dealing withTo help, I have added more courtesy VIN searches for use until 10-09-If you run out and need more, please let me know and I can add more for you! Also, Just a tip to keep in mind: Dealers who subscribe to our services offer a free CARFAX report when you use their services as well as when you search for cars at our used car listing siteJust click on "used car for sale" on the main websiteEvery listing comes with a free CARFAX reportPlease let me know if this helps! Thank you for your patience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
CARFAX can only report the information that has been reported to us by our sources If you would like to make sure more information is reported to us, there are several options available The service facility can contact their customer support team at CARFAX via https://service.carfax.com/csn/, or the vehicle owner can provide copies of service invoices through the Data Research Request form located here: http://support.carfax.com/c_datarequest
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Sat, Sep 17, at 8:AMSubject: complaint [redacted] To: "[email protected]" To Whom it May Concern I just received an email stating that this was closedI responded to the original complaint that I knew the Mashpee Police reported the accident However I wanted to know who reported it to Carfax two years later and a month after we purchased the carThe response was that the police dept reported the accident which I also rejected and was under the assumption you would have noted from the previous answer from CARFAX was not acceptableI do not want this issue closedIf there is something else I need to do I would like to know what it isRegards [redacted]
A CARFAX Vehicle History Report is not an assurance that a vehicle is free from damage When no damage has yet been reported to CARFAX, the CARFAX Report states that no damage has been reported to CARFAX, and also states that not all information, including problems, is reported to CARFAX, and therefore the CARFAX Report should be used along with a pre-purchase vehicle inspection to check for prior damage or hidden repairs
The complaint states that "In the lower priced options it limits VIN checks." However, this is not correct The single CARFAX Report and the five CARFAX Report package are not limited to VINs These packages are simply for CARFAX Reports, whether run by VIN or license plate In the product selection box on the order page, it states, "Unlimited Reports by U.SLicense Plate" because the plan does not include unlimited VINs The complainant contacted CARFAX's customer support team, and on 11/13/15, our customer support team responded stating "I have added more courtesy VIN searches for use until 01-10-If you run out and need more, just let us know and we can add more for you."
The customer signed up for a dealer account in In June of 2015, they purchased a consumer account Per the terms of service, dealers cannot use consumer accounts; it violates the terms of service and forfeits the customer's ability to use the account or receive a refund To
prove that the customer is not with a dealer, we requested that the provide a link to the ad where the vehicle was listed for sale (to show that it is not for sale on the customer's dealership lot or offered as a potential traor auction sale) The customer has yet to show where the vehicle was offered for sale, and therefore we cannot reactivate the account
The customer can requested a refund by contacting our customer support team through our Help Center http://*** CARFAX does not offer or advertise unlimited CARFAX Reports by VIN The CARFAX order page states in two places that the plan us unlimited
using the U.Slicense plate It is also stated on the purchase confirmation page, the receipt email, as well as within the account upon logging in
CARFAX has no record of a purchase or being contacted by the complainant based on the contact information provided in the complaint, and therefore CARFAX does not have access to any of the information the complainant is referencing However, our customer support team will be happy to address
any of his concerns as well as research the disputed accident directly with our sources To do so, please complete a Data Research Request form using the following link, and a Resolution Manager will be assigned to your case https://support.carfax.com/***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because by grouping the options together with simpler text and fonts, simply stating "U.SLicense Plate" is not clear enough because it gives the impression that U.SLicense Plates are also include in the "Unlmited" option Not exclusively since the others do not mention anything about License plates Instead, it should read as follows:"USLicense Plates ONLY Does NOT include VIN #s"Had any of the documents the business referenced this statement verbatim, I would have immediately canceled and requested a refund The fact that they has still not even attempted to fix the webpage, and market the "unlimted" option in this manner goes to show their intent is to still deceive consumers Especially when you factor in that their main competitor overs unlimited VIN # searches for less Lastly, the initial *** claim # was ***.Finally, it just amazes me that a company who's main commercial advertising centers on shady car dealers, selling lemons would use a questionable sales tactic themselves, and when called on it, adamantly defend this practice across multiple agencies/companies instead of fairly dealing with an dissatisfied customer by honoring his request for a refund and fix the website Seems to be some serious misalignment here within the business.Regards,
*** ***
The DMV has a damage disclosure on file It is up to the vehicle owner decided whether or not he wants to take that matter up with the DMV We are just reporting what they have on file, and therefore the CARFAX Report is accurate The vehicle was damaged, which we are also displaying The CARFAX Report does not indicate that the damage was the result of an accident CARFAX is reporting what has been reported to it If the vehicle owner wants CARFAX to add information to the CARFAX Report, such as hail damage, he will need to provide documentation If he chooses not to provide documentation, there is no further action we can take
The damage severity on the CARFAX Report is as reported by the police department In order to correct this, CARFAX needs either a corrected police report or the itemized final estimate from the damage events CARFAX received a repair order, but it does not outline the details of the repairs needed CARFAX requested this last on 11/28/and has not received a response.Once CARFAX receives either the final estimate or a corrected police report, we will be happy to update the CARFAX Report
CARFAX received a call from the customer on August 22, requesting a cancel The customer was informed of the cancellation process The customer later emailed CARFAX on August 22, 2016, as per the process, to request cancellation The following day, August 23, 2016, the CARFAX account manager called and left a message for the customer On August 26, 2016, the account manager spoke with the customer about the cancellation At the customer's request, information was emailed to the customer showing how often CARFAX Reports were checked for vehicles on the customer's lot, among other things, and the customer informed us that he would reach a decision after reviewing the information The below email was sent to the customer on August 26, 2016:Additional To: [redacted] @***.comCC: BCC: [redacted] @carfax.comAttachment: [redacted] Damage Report.pdf, [redacted] One Pager.pdfSubject: CARFAX Contact Information & Reporting [ ref:_ [redacted] ]Body:Hi ***, Thanks so much for your time today, it was a pleasure speaking with youAs your CARFAX Account Manager I'm here to help make the most of your subscription and answer any account questions you might haveI've attached your Damage Report and One Pager ReportCustomers requested and viewed the four reports you ran last month times!!! That's times PER CAR!!! That's great because in your market cars are selling days quicker with CARFAX linked to your listings and you have a high percentage of 1-Owner carsThe damage report indicates inventory listed online for retail sale which has damage, some include airbag deployment, major damage and total lossUse CARFAX in your buying process to help protect against these circumstancesPlease review and let me know if there are any questionsI'm generally in the office 10-EST, Monday through Friday, happy to helpBest, Jamie N [redacted] CARFAX Dealer Account Manager ###-###-####CARFAX did not hear back from the customer with his final decision, and the customer continued to run CARFAX Reports through December: 8/30/6:PM - ' [redacted] ( [redacted] ) 9/3/12:PM - ' [redacted] 1LT ( [redacted] ) 9/9/2:PM - ' [redacted] CE/LE/XLE/SE ( [redacted] ) 9/9/3:PM - ' [redacted] LX ( [redacted] ) 9/13/1:PM - ' [redacted] ( [redacted] ) 9/15/5:PM - ' [redacted] C( [redacted] ) 9/23/1:PM - ' [redacted] S( [redacted] ) 9/26/11:AM - ' [redacted] QUAD ST/SLT ( [redacted] ) 10/7/4:PM - ' [redacted] L/SE/LE/XLE ( [redacted] ) 10/11/9:AM - ' [redacted] SE/SL/S ( [redacted] ) 10/12/1:PM - ' [redacted] LX ( [redacted] ) 11/19/1:PM - ' [redacted] S ( [redacted] ) 11/23/10:AM - ' [redacted] /S/SR/SL ( [redacted] ) 12/15/2:PM - ' [redacted] S/SV ( [redacted] ) 12/19/3:PM - ' [redacted] 2LTZ ( [redacted] ) The customer paid their December bill CARFAX did not hear from the customer again until January 13, 2017, when he called in asking for a billing statement, which was sent Later that day, the customer emailed asking if the account was cancelled because they were not contacted about renewal Per the contract, it auto-renews unless canceled days prior to the renewal date The customer was told to contact Customer Care about cancellation but the customer did not contact us again for another month It was not until the customer called us in February that he claimed the account was supposed to have been canceled three months earlier CARFAX did not receive another cancel request until March 8, 2017, indicating that this was his second request, at which time we agreed let the customer out of the contract at the end of March, This was confirmed via email sent on March 10, Since then, the customer has refused to pay for services from January through March As outlined above, the contract is valid through March and those charges must be paid
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Last I checked structural reports require time and time is moneyThere is no way to acquire a structural report without paying someone to do soPaying = invoiceUnless unicef now has an inspection department That carfax uses I would have to have an invoice Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the police report was updated by the San Angelo Police Department on 1/6/where they removed the [redacted] from the report and placed the accurate vehicle on the reportPlease now remove the inaccurate accident from the Carfax report Regards, [redacted] And [redacted]
The odometer reading was verified as correct directly with the sourceUnfortunately, even modern odometers are rolled back Research shows 200,odometers are rolled back every year, with about million odometer rollback cars on the road at any given moment The customer last stated that he would provide an ECM scan for the vehicle, but so far we have not received the document
There were no calls or emails made to request cancellation until January and the accounted continued to be used As a courtesy, the contract was adjusted and canceled through March instead of November 2017, but the customer is responsible for these charges On June 12, 2017, the customer was emailed the following:Good morning, After checking with your account manager, she has advised that the account was correctly cancelled on 3/31/No credits will be given to the account and full balance is due in the amount of $Payment can be made through: One Time ACH Please fill out the form at this link - https://www.carfaxonline.com/ach - for a one time ACH payment and send it back to usCheck CARFAX IncCollection Center Dr Chicago, IL Thank you, CARFAX Billing
Date: Thu, Jan 5, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] , We resolved this matter directly with the customer on 12/15/and sent the below emailGood Afternoon [redacted] , Thank you for contacting CARFAXMy name is Alexa and I was happy to look into this for youI reviewed the police report and verified the vehicle was not towed as a result of the impactI have removed this statement and noted that the vehicle was drivableI also added that the point of impact was to the left side mirror, to help better explain what happenedI am not sure why the information was reported to CARFAX incorrectly but am glad I am able to take care of it for youPlease see the following link to your complimentary copy of the updated Vehicle History ReportThere is a delay between when I input the change and the system processes, so please allow 15-minutes for the update to display within the reporthttp://www.carfax.com/cfm/***[redacted] = [redacted] Please let me know if you have any questions or if there is anything further I can do to helpThank you so much for allowing me the opportunity to work with you, it was my pleasure and I hope you have a wonderful day Alexa O
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is... received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am rejecting this response because my account manager has made it clear that certain requests that I have made are out of his control. I am looking to speak to someone above my account manager and the response that was received from whomever it was is a prime example of the issues I am having with Carfax. [redacted] ***
Based on the contact information provided in this complaint, this customer wrote into our customer support team asking about a product we no longer offered for consumers We received a response asking about products for their business, but we did not hear back from the customer after that A refund was never requestedWe have great deals for business customers and encourage the customer to sign up for a business account with us so that we can provide the best possible service for the best possible price that truly meets their needs www.carfaxonline.com
On 8/12/15, CARFAX sent the customer the following email:Good Afternoon [redacted] , Thank you for contacting CARFAX Just to review, the package comes with VINs because most of our customers find that VIN searches can meet their needs in addition to using the Unlimited plate searchesI can understand that sometimes that isn't enough to find your next used car and this may be the situation that you are dealing withTo help, I have added more courtesy VIN searches for use until 10-09-If you run out and need more, please let me know and I can add more for you! Also, Just a tip to keep in mind: Dealers who subscribe to our services offer a free CARFAX report when you use their services as well as when you search for cars at our used car listing siteJust click on "used car for sale" on the main websiteEvery listing comes with a free CARFAX reportPlease let me know if this helps! Thank you for your patience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
CARFAX can only report the information that has been reported to us by our sources If you would like to make sure more information is reported to us, there are several options available The service facility can contact their customer support team at CARFAX via https://service.carfax.com/csn/, or the vehicle owner can provide copies of service invoices through the Data Research Request form located here: http://support.carfax.com/c_datarequest
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Sat, Sep 17, at 8:AMSubject: complaint [redacted] To: "[email protected]" To Whom it May Concern I just received an email stating that this was closedI responded to the original complaint that I knew the Mashpee Police reported the accident However I wanted to know who reported it to Carfax two years later and a month after we purchased the carThe response was that the police dept reported the accident which I also rejected and was under the assumption you would have noted from the previous answer from CARFAX was not acceptableI do not want this issue closedIf there is something else I need to do I would like to know what it isRegards [redacted]
A CARFAX Vehicle History Report is not an assurance that a vehicle is free from damage When no damage has yet been reported to CARFAX, the CARFAX Report states that no damage has been reported to CARFAX, and also states that not all information, including problems, is reported to CARFAX, and therefore the CARFAX Report should be used along with a pre-purchase vehicle inspection to check for prior damage or hidden repairs
The complaint states that "In the lower priced options it limits VIN checks." However, this is not correct The single CARFAX Report and the five CARFAX Report package are not limited to VINs These packages are simply for CARFAX Reports, whether run by VIN or license plate In the product selection box on the order page, it states, "Unlimited Reports by U.SLicense Plate" because the plan does not include unlimited VINs The complainant contacted CARFAX's customer support team, and on 11/13/15, our customer support team responded stating "I have added more courtesy VIN searches for use until 01-10-If you run out and need more, just let us know and we can add more for you."
The customer signed up for a dealer account in In June of 2015, they purchased a consumer account Per the terms of service, dealers cannot use consumer accounts; it violates the terms of service and forfeits the customer's ability to use the account or receive a refund To
prove that the customer is not with a dealer, we requested that the provide a link to the ad where the vehicle was listed for sale (to show that it is not for sale on the customer's dealership lot or offered as a potential traor auction sale) The customer has yet to show where the vehicle was offered for sale, and therefore we cannot reactivate the account
The customer can requested a refund by contacting our customer support team through our Help Center http://*** CARFAX does not offer or advertise unlimited CARFAX Reports by VIN The CARFAX order page states in two places that the plan us unlimited
using the U.Slicense plate It is also stated on the purchase confirmation page, the receipt email, as well as within the account upon logging in
CARFAX has no record of a purchase or being contacted by the complainant based on the contact information provided in the complaint, and therefore CARFAX does not have access to any of the information the complainant is referencing However, our customer support team will be happy to address
any of his concerns as well as research the disputed accident directly with our sources To do so, please complete a Data Research Request form using the following link, and a Resolution Manager will be assigned to your case https://support.carfax.com/***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because by grouping the options together with simpler text and fonts, simply stating "U.SLicense Plate" is not clear enough because it gives the impression that U.SLicense Plates are also include in the "Unlmited" option Not exclusively since the others do not mention anything about License plates Instead, it should read as follows:"USLicense Plates ONLY Does NOT include VIN #s"Had any of the documents the business referenced this statement verbatim, I would have immediately canceled and requested a refund The fact that they has still not even attempted to fix the webpage, and market the "unlimted" option in this manner goes to show their intent is to still deceive consumers Especially when you factor in that their main competitor overs unlimited VIN # searches for less Lastly, the initial *** claim # was ***.Finally, it just amazes me that a company who's main commercial advertising centers on shady car dealers, selling lemons would use a questionable sales tactic themselves, and when called on it, adamantly defend this practice across multiple agencies/companies instead of fairly dealing with an dissatisfied customer by honoring his request for a refund and fix the website Seems to be some serious misalignment here within the business.Regards,
*** ***
The DMV has a damage disclosure on file It is up to the vehicle owner decided whether or not he wants to take that matter up with the DMV We are just reporting what they have on file, and therefore the CARFAX Report is accurate The vehicle was damaged, which we are also displaying The CARFAX Report does not indicate that the damage was the result of an accident CARFAX is reporting what has been reported to it If the vehicle owner wants CARFAX to add information to the CARFAX Report, such as hail damage, he will need to provide documentation If he chooses not to provide documentation, there is no further action we can take