Thank you for your feedback. We apologize for any frustration about your experience or misunderstanding about our services. We have address your concerns directly with the representative and assure you the behavior will not be repeated
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I will be contacting the company to set up an account shortly and requesting a refund, referencing this issueI will open the issue if I am unable to obtain a refund within a reasonable turnaround time
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:It is impossible to change the Police report from a accident to a incident report that should have been done in the first place, again I called myself before there was any confrontation with my Family thereIt was all alleged and they never put a insurance claim in because my trailer hitch never touched themI can see why car fax has had multiple class action law suits against them for issues such as thisI understand if there was damage and a insurance claim was filed but a mistake from a Police officer should not constitute that my truck have any kind of brandished record for nothing and cost me $less on the trade valueI thought the Revdex.com was suppose to help consumers such as myself for issues like this?? Regards,*** ***
On 1/17/2016, CARFAX emailed the customer explaining that the vehicle was listed as involved in a police-report accident filed by the Gwinnett Police Department, under report number *** If the police department is reporting the accident in error, the vehicle owner would have to
contact the police department about making a correction
CARFAX receives vehicle history information from over 100,sources and loads million of new records into its database every day A CARFAX Vehicle History Report displays records reported to CARFAX and available for display in its Vehicle History Database As the CARFAX Report states,
not all information, including accidents and problems, is reported to CARFAX from all sources, which means that other sources may report problems that are not included on the CARFAX Report The CARFAX Report does not state that no previous accidents exist, only that no accidents were reported to CARFAX, that "Other information about this vehicle, including problems, may not have been reported to CARFAX," and that "Not all accidents / issues are reported to CARFAX." Therefore, CARFAX does not guarantee it will have all information for every vehicle and always recommends that the CARFAX Report is used as one important tool, along with a vehicle inspection and test drive, before making your decision about the vehicle CARFAX does not advertise a "'Buyback Guarantee' if it is discovered their reports were flawed." The CARFAX Report guarantees that no Salvage, Junk, Rebuilt, Fire, Flood, Hail, Lemon, Not Actual Mileage, Exceeds Mechanical Limits "title problems were reported by a state Department of Motor Vehicles (DMV) If you find that any of these title problems were reported by a DMV and not included in this report, CARFAX will buy this vehicle back." CARFAX stands behind the CARFAX Buyback Guarantee, and because no title problems have been reported by any DMV, the CARFAX Buyback Guarantee does not apply to this case If someone is claiming that the vehicle had prior damage which is making it difficult to sell the vehicle, that would have to be taken up with whoever is claiming the vehicle was damaged
CARFAX has already explained that the accident was reported to CARFAX by the police department The accident was not reported to CARFAX sooner because the police department had not reported it sooner to CARFAX I am not sure what other questions there are that we can address
Date: Mon, Dec 12, at 11:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***" Mr***, Our customer support team received the customer’s request for a refund on
11/17/at 3:PM The same day at 5:PM, we emailed him letting him know that a full refund had been issued. Thanks,Vince L
The accident was reported to CARFAX by a *** *** ***, and has been verified as belonging to this vehicle by Virginia Unfortunately, CARFAX cannot release the source or any verifying documentation per our agreement with the source.The accident has been reported and verified
and therefore must remaining on the CARFAX Report
The CARFAX Report will show open recalls Once a recall has been closed by the manufacturer, it is removed from the CARFAX Report If the customer believes the recall work was not performed satisfactorily, the customer should take this up with ***
On 11/8/2016, our customer support team email a link to view the CARFAX Report for the VIN the customer provided Today, we also issued a refund for $70.69, which will take a few days to appear in the customer's account depending on their bank's policies
http://www.carfax.com/***
According to the Police Accident Report # ***, there was an impact with the vehicle however no damage was observed by the officer The CARFAX Report states that there was an accident, but the vehicle was not damaged Unless the police report is amended to state there was no
accident, CARFAX must continue reporting the Police Accident Report as it was reported by the police department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because: Of what value is CarFax Reports if you do not get a complete, undiluted, and unedited report on the history of the vehicle's servicing To put some service dates and issues on the CarFax Report and leave others off, does not give an accurate history of the vehicle Which would cause any reasonable consumer to ask: Of what value is a CarFax Report to me? The Reports are NOT accurate!Regards,
*** *** **
On February 15, 2017, CARFAX sent the customer the following email:Good Afternoon ***, Thank you so much for your patience during this research process, I really appreciate it! I concluded your research for reference number ***. I was able to remove the total loss from your CARFAX
Report for youHere is a 60-day link to view your CARFAX Report, please allow about minutes for the Report to update: http://www.carfax.com/*** Please feel free to contact me if you have any questions at all, I hope you have a great day! Robin Resolution Manager CARFAX, Inc
As the customer confirmed, the CARFAX Report does not offer or advertise unlimited CARFAX Reports We are sorry if there was any confusion about the product The order page states, "Unlimited CARFAX Reports $/ Unlimited Reports by U.SLicense Plate / Valid for Days."
This is also stated in the Customer Agreement, the purchase confirmation page, the receipt email, and within the account itself Our customer support team received an email from the customer and responded on March adding an additional CARFAX Reports by VIN to the account, offering to add more if necessary, or issue a refund instead We did not hear back from the customer, but the customer has since run several CARFAX Reports
The product selection box for the Unlimited package on the CARFAX order pagestates, "Unlimited Reports by U.SLicense Plate." This is also listed in the Customer Agreement on the order page, as well as stated in the purchase confirmation page, the receipt email, and from within the accountWe are
sorry to hear that, despite these notices, the customer was still unaware that the Unlimited plan is by license plateOur customer support team would love to adjust your account for you, please contact us through our Help Center to get startedhttp://support.carfax.com/c_contactus
Date: Fri, Mar 31, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC &
Eastern Pennsylvania complaint #***.To: "***@myRevdex.com.org" *** ***, I offer the following response to this complaint. On March 8, 2017, our customer support team notified the complainant that the *** *** Insurance Company has verified that they did declare this vehicle as a total loss If this was done in error, the complainant must address this with the insurance company The rules for salvage titles are not necessarily the same rules used by insurance companies to declare a total loss, and it is not uncommon for a totaled vehicle to receive a clean title. Please let me know if I can answer any further questions. Best regards, Vince L
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:It seems to me that Carfax is trying to avoid the questions1st Why is the report update years later? 2nd Why Is carfax showing and stating *** *** *** was the one that report the damage but can't provide any kind of proof? 3) Previous report clearly stating that *** *** *** fix the carAfter I contact ***'s and was told they never touch the car and inform carfax about what ***'s told meCarfax removed *** *** *** at the last report,Which means that the information carfax got from is inaccuratefirst Mileage error and carfax didn't even know that ***'s never did the repair until I notify Cafax. How you want me to believe that my car has structural damage? How come was not reported years ago when I bought my car? Last Carfax statingdamage to the structure was visible without the need to remove any panels or other componentsHow do you know? Can you provide proof? From what I understand Structural is Frame of the car, How can a auto body shop tell there's structural damage without remove any item,, such a expensive car with low mileage at the timeIf any structural damage occur on the car, It will get buy back from insurance company and become salvagePlease provide me proof of accidentI been reading a lot of report online and face book and many of them have same issuethey are suffering like me and don't know what to doFrom My understanding that carfax is providing U.S consumer inaccurate information and making tons of moneyThis company should not be even exist Regards,
*** ***
On 7/15/2016, CARFAX received an updated police report showing that the customer's vehicle was listed in error CARFAX removed the accident record from the CARFAX Report within minutes of receiving he updated information and the customer was notified of the update via email at that time
On September 18, 2015, CARFAX notified the customer that we verified that Florida issued the Exceeds Mechanical Limits brand in error, and thus the brand was removed from CARFAX's database
Thank you for your feedback. We apologize for any frustration about your experience or misunderstanding about our services. We have address your concerns directly with the representative and assure you the behavior will not be repeated
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I will be contacting the company to set up an account shortly and requesting a refund, referencing this issueI will open the issue if I am unable to obtain a refund within a reasonable turnaround time
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:It is impossible to change the Police report from a accident to a incident report that should have been done in the first place, again I called myself before there was any confrontation with my Family thereIt was all alleged and they never put a insurance claim in because my trailer hitch never touched themI can see why car fax has had multiple class action law suits against them for issues such as thisI understand if there was damage and a insurance claim was filed but a mistake from a Police officer should not constitute that my truck have any kind of brandished record for nothing and cost me $less on the trade valueI thought the Revdex.com was suppose to help consumers such as myself for issues like this?? Regards,*** ***
On 1/17/2016, CARFAX emailed the customer explaining that the vehicle was listed as involved in a police-report accident filed by the Gwinnett Police Department, under report number *** If the police department is reporting the accident in error, the vehicle owner would have to
contact the police department about making a correction
CARFAX receives vehicle history information from over 100,sources and loads million of new records into its database every day A CARFAX Vehicle History Report displays records reported to CARFAX and available for display in its Vehicle History Database As the CARFAX Report states,
not all information, including accidents and problems, is reported to CARFAX from all sources, which means that other sources may report problems that are not included on the CARFAX Report The CARFAX Report does not state that no previous accidents exist, only that no accidents were reported to CARFAX, that "Other information about this vehicle, including problems, may not have been reported to CARFAX," and that "Not all accidents / issues are reported to CARFAX." Therefore, CARFAX does not guarantee it will have all information for every vehicle and always recommends that the CARFAX Report is used as one important tool, along with a vehicle inspection and test drive, before making your decision about the vehicle CARFAX does not advertise a "'Buyback Guarantee' if it is discovered their reports were flawed." The CARFAX Report guarantees that no Salvage, Junk, Rebuilt, Fire, Flood, Hail, Lemon, Not Actual Mileage, Exceeds Mechanical Limits "title problems were reported by a state Department of Motor Vehicles (DMV) If you find that any of these title problems were reported by a DMV and not included in this report, CARFAX will buy this vehicle back." CARFAX stands behind the CARFAX Buyback Guarantee, and because no title problems have been reported by any DMV, the CARFAX Buyback Guarantee does not apply to this case If someone is claiming that the vehicle had prior damage which is making it difficult to sell the vehicle, that would have to be taken up with whoever is claiming the vehicle was damaged
CARFAX has already explained that the accident was reported to CARFAX by the police department The accident was not reported to CARFAX sooner because the police department had not reported it sooner to CARFAX I am not sure what other questions there are that we can address
The issue will be reopened and a manager will review the case and contact the customer
Date: Mon, Dec 12, at 11:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***" Mr***, Our customer support team received the customer’s request for a refund on
11/17/at 3:PM The same day at 5:PM, we emailed him letting him know that a full refund had been issued. Thanks,Vince L
The accident was reported to CARFAX by a *** *** ***, and has been verified as belonging to this vehicle by Virginia Unfortunately, CARFAX cannot release the source or any verifying documentation per our agreement with the source.The accident has been reported and verified
and therefore must remaining on the CARFAX Report
The CARFAX Report will show open recalls Once a recall has been closed by the manufacturer, it is removed from the CARFAX Report If the customer believes the recall work was not performed satisfactorily, the customer should take this up with ***
On 11/8/2016, our customer support team email a link to view the CARFAX Report for the VIN the customer provided Today, we also issued a refund for $70.69, which will take a few days to appear in the customer's account depending on their bank's policies
http://www.carfax.com/***
According to the Police Accident Report # ***, there was an impact with the vehicle however no damage was observed by the officer The CARFAX Report states that there was an accident, but the vehicle was not damaged Unless the police report is amended to state there was no
accident, CARFAX must continue reporting the Police Accident Report as it was reported by the police department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because: Of what value is CarFax Reports if you do not get a complete, undiluted, and unedited report on the history of the vehicle's servicing To put some service dates and issues on the CarFax Report and leave others off, does not give an accurate history of the vehicle Which would cause any reasonable consumer to ask: Of what value is a CarFax Report to me? The Reports are NOT accurate!Regards,
*** *** **
On February 15, 2017, CARFAX sent the customer the following email:Good Afternoon ***, Thank you so much for your patience during this research process, I really appreciate it! I concluded your research for reference number ***. I was able to remove the total loss from your CARFAX
Report for youHere is a 60-day link to view your CARFAX Report, please allow about minutes for the Report to update: http://www.carfax.com/*** Please feel free to contact me if you have any questions at all, I hope you have a great day! Robin Resolution Manager CARFAX, Inc
As the customer confirmed, the CARFAX Report does not offer or advertise unlimited CARFAX Reports We are sorry if there was any confusion about the product The order page states, "Unlimited CARFAX Reports $/ Unlimited Reports by U.SLicense Plate / Valid for Days."
This is also stated in the Customer Agreement, the purchase confirmation page, the receipt email, and within the account itself Our customer support team received an email from the customer and responded on March adding an additional CARFAX Reports by VIN to the account, offering to add more if necessary, or issue a refund instead We did not hear back from the customer, but the customer has since run several CARFAX Reports
The product selection box for the Unlimited package on the CARFAX order pagestates, "Unlimited Reports by U.SLicense Plate." This is also listed in the Customer Agreement on the order page, as well as stated in the purchase confirmation page, the receipt email, and from within the accountWe are
sorry to hear that, despite these notices, the customer was still unaware that the Unlimited plan is by license plateOur customer support team would love to adjust your account for you, please contact us through our Help Center to get startedhttp://support.carfax.com/c_contactus
Date: Fri, Mar 31, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC &
Eastern Pennsylvania complaint #***.To: "***@myRevdex.com.org" *** ***, I offer the following response to this complaint. On March 8, 2017, our customer support team notified the complainant that the *** *** Insurance Company has verified that they did declare this vehicle as a total loss If this was done in error, the complainant must address this with the insurance company The rules for salvage titles are not necessarily the same rules used by insurance companies to declare a total loss, and it is not uncommon for a totaled vehicle to receive a clean title. Please let me know if I can answer any further questions. Best regards, Vince L
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:It seems to me that Carfax is trying to avoid the questions1st Why is the report update years later? 2nd Why Is carfax showing and stating *** *** *** was the one that report the damage but can't provide any kind of proof? 3) Previous report clearly stating that *** *** *** fix the carAfter I contact ***'s and was told they never touch the car and inform carfax about what ***'s told meCarfax removed *** *** *** at the last report,Which means that the information carfax got from is inaccuratefirst Mileage error and carfax didn't even know that ***'s never did the repair until I notify Cafax. How you want me to believe that my car has structural damage? How come was not reported years ago when I bought my car? Last Carfax statingdamage to the structure was visible without the need to remove any panels or other componentsHow do you know? Can you provide proof? From what I understand Structural is Frame of the car, How can a auto body shop tell there's structural damage without remove any item,, such a expensive car with low mileage at the timeIf any structural damage occur on the car, It will get buy back from insurance company and become salvagePlease provide me proof of accidentI been reading a lot of report online and face book and many of them have same issuethey are suffering like me and don't know what to doFrom My understanding that carfax is providing U.S consumer inaccurate information and making tons of moneyThis company should not be even exist Regards,
*** ***
On 7/15/2016, CARFAX received an updated police report showing that the customer's vehicle was listed in error CARFAX removed the accident record from the CARFAX Report within minutes of receiving he updated information and the customer was notified of the update via email at that time
On September 18, 2015, CARFAX notified the customer that we verified that Florida issued the Exceeds Mechanical Limits brand in error, and thus the brand was removed from CARFAX's database