Colorado River Adventures

I need to know what needs to be said on the notarized letter so that [redacted] can be taken off of the account. Where do I send the letter and attention to whom? Will they send this letter to the collection agency to remove his name?

Please be advised,
 
What was said to my wife and I during our membership presentation and what is being said now are two different things. I was told if my membership is paid off in full, Colorado River Adventures will buy back my membership, not just "help me sell" my membership. 
With that said, I will be happy to hand a cashiers check to them for the remaining balance if they in turn hand me a cashiers check for the total amount I've put into this membership minus 10% fee...
Regards, [redacted]

I apologize...I did some research on this complaint last week and thought I had responded...evidently not. I would like to explain that Ms. [redacted] was told that she must make payment by a certain date in order to prevent collection proceedings. She did not do so and therefore was turned over to our...

outside collection company. Once that is done the matter is out of our hands until the account is brought current (cured) and can be returned to us. We cannot accept payment on the account unless it is made through the collection company. Granted since her account was current except for her maintenance fees when she was turned over she should have received different consideration, but our policy is to turn over the entire account. I am willing to pull Ms. [redacted]'s account from collections and to pursue the matter through our own means. As soon as this is accomplished I will have our billing department contact her and we will work with her to bring the account current. Thank you [redacted]Office Manager

I have responded to Mr. [redacted] a few times now, but I will do so again. Mr. [redacted] confirmation letter he received prior to his scheduled appointment clearly states "If married both must attend a ninety minute presentation." This qualification is also restated when we verbally confirm the...

reservation. I am not sure how much more clear we need to be. We are happy to deliver our promised gifts when the customer fulfills the stated qualification. Mr. [redacted] did not do so.Thank you for the opportunity to respond.[redacted]Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

I have not been contacted by Colorado River Adventures at any time before or after I have filed my complaint!!! Their response is a false statement. No one from Colorado River Adventures has ever contacted me since I filed this complaint or at any other time even though I have contacted them and repeatlly requested a refund in the amount of $1465.00.

The only contact regarding this transaction was from a collection agency by the name of [redacted]. and they are attempting to collect an amount in excess of $14,000.00.

On October 15, 2009 I attended their sales seminar then paid the amount of $1465.00 by check number [redacted]...the very next day I mailed a copy of my decision to cancel this transaction on  (October 16,2009) 

This same day (October 16, 2009) I then hand delivered another copy to cancel this transaction to the sales office and personally give the sales literature, printed catalogs,cloth bag and photo id's and every other thing that was given to me to our sales represenative [redacted]. I then asked for my check to be returned. I was told my check was already enroute to the coporate office and that a check would be mailed to my address of record or my check numbered [redacted] would be ripped in half and mailed back to my address of record and that the sales of a membership was canceled.To this date I have never received any money refunded back by Colorado River Adventures.

To satisfy my complaint I need to receive the amount of $1465.00 back from Colorado River Adventures and that negative information on my three credit reporting agencies be deleted

 and that [redacted]. And Colorado River Adventures  have no further contact with me.

wE HAVE BEEN IN CONTACT WITH [redacted] WHO CARRIES THE LOAN ON THE MENTIONED UPGRADE TO MR. [redacted] MEMBERSHIP. IT HAS BEEN CANCELLED AND MR. [redacted] IS RELEASED FROM ANY FURTHER CONTRACTUAL OBLIGATION TO MONTEREY FINANCIAL. WE ARE SORRY THAT MR. [redacted]T WAS NOT HAPPY WITH THE...

MEMBERSHIP. ALL OF THE MEMBERSHIP PRIVILEGES ADDED TO HIS MEMBERSHIP THRU THIS UPGRADE WILL BE CONSIDERED NULL AND VOID.[redacted]OFFICE MANAGER

I am sorry that I am not able to fulfill the wishes of Mr. [redacted]. Our member referral program has been in affect for many years and we have never had a problem. We compensate for the referral of new members and new members only. Our referral program is generous. We wouldn't be in business very long if we compensated our members at this level for just the opportunity to bring in a new member. We have always felt that the free visit and a chance to share the membership experience with their friends was a good enough incentive to our members....not to mention the chance that it might result in some cash and free dues.  I understand that Mr. [redacted] is frustrated and, as I have stated previously, we will be more specific in the future. Again, I am not able to comply with Mr. [redacted]s request. I have apologized and explained and am truly sorry if that is not enough.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am sorry but Ms. [redacted] did sign and initial legal and binding documents obligating her to this debt. I can supply copies if need be.  The debt is owed and the only way to negotiate settlement is with [redacted].
 
Debra...

C[redacted]CRA Office Manager

We are a little confused as to what Mr. [redacted] complaint is. He can "opt out" of this membership and/or sell it when it is paid in full. He can either cancel or sell it on his own or allow us to sell it for him. There was no misrepresentation once the contract he entered into is fulfilled by...

paying it in full he just needs to let us know his intentions.
Thank you,
Debra C[redacted] - Office Manager

There is no problem in cancelling this membership and releasing Mr. and Mrs. [redacted] from the obligation. I have taken their complaint as written documentation of their request to do so.
 
The membership has been cancelled and they are released from and and all contractual and...

financial obligation to Colorado River Adventures. 
Thank you,
 
Debra C[redacted]
Office Manager

I did not sign the financial responsibility page there is only one signature at the bottom of the financial agreement page and it is not mine, the remaining pages talked about the rules of the property in which for me to go on required me to sign. 
Mo know this does not require calling the creditors because I researched the oh so many complaints for the same type of situations in which it was pulled from the creditor. Contacting the creditor to resolve something I'm not responsible for and listening to scare tactics they try to pull with consumers is not an option especially since I also have the financial agreement not signed by me. 
Id add the attachment but it is not uploading and I'm not sure as to why, this also does not resolve things said when the purchaser signed like he's the only one financially responsible for the big one. 
Then there is the situation of the gas in which was not a card but to mail in with receipts over a certain amount of time. 
Then there is the fact that even the purchaser has not even stepped on one of the properties from the time he signed and when money was to have been taken out it wasn't and now trying to collect extra dollars.

[redacted]: I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Colorado River Adventures,I found you response to be quite misinformed! Can I please start with the basics, my last name is spelled [redacted] not [redacted].... My wife and I purchased a membership over a year ago and we enjoy it and the benefits of our purchase. We have paid 100% of everything we have agreed to pay and have never made any complaints or requested changes in the deal we made or the contract we signed. I have left two good reviews of our home facility [redacted]. I am not here to try to negotiate my way out of any obligation.I have made several contacts with [redacted] to attempt to resolve this matter without obtaining assistance from any outside organization. My actions are true and honest, I feel by following the letter of your companies written and published documents I should be compensated for guests that I referred to you. Those guests subsequently were given sales presentations and were compensated just as you offered to them.Your response was very uninformed, let me clear up a few of the items your representative was not sure of.1) I made referrals by calling [redacted]. I called her several times over the course of many days before I could get a response. I also sent her emails and used the form imbedded on your companies web page located at:  [redacted]://[redacted]) My complaint made no mention regarding the compensation to my guests. They were compensated as they were informed.3) At your companies web site: [redacted]://[redacted] the following statement appears:Member Referral ProgramDear Member: Our Member Referral Program is a welcomed opportunity for Colorado River Adventures to thank Members who refer guests to visit one of our resorts and continues the tradition of awarding Members with FREE dues, gifts and vacation rewards for introducing friends, family and associates to CRA. I look forward to speaking with you throughout the year, and the pleasure of introducing your Referral Guests to the Colorado River Adventures RV lifestyle. [redacted] Member Guest Coordinator[redacted] (I could not locate any indication a completed sales contract was required for the described compensation/rewards)4) Located at web address:  [redacted]://[redacted]  is your published Newsletter. This is the same newsletter sent via US Mail to members. Please take note of Page two of this news letter under the heading "MEMBER REFERRAL    *CASH REWARDS*" right at the top of the page next to the artwork with all of those stacks of money. This is contained on that page:                                     �...⇄ It’s easy call [redacted],                                    bring a friend, have a great time...                                    1 YR FREE DUES + $500 CASH                                    ###-###-####( I could not find any footnotes or redirects that describe any additional requirements including a completed sales contract) 5) I made several attempts to correct this dastardly deed. That newsletter is dated June 2013 and is still on your web site in the form exactly as the attached document. Your company is benefitting from the deceptions and you refuse to correct them. I have complained multiple times to [redacted] over the last six months.The settlement I would like is very simple, Pay Me What Your Written Word Says. Correct the documents and advertise with 100% honesty! And of course when you write the check, get my name correct! Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ms. [redacted] says that CRA has a "full disclosure" policy - but the 20 visits at only ONE location is not described in their brochure, the Membership Certificate or in the phone call by their sales staff. It is only "when questioned, we explain that the trial membership is just that and includes limited usage". That is pretty deeply buried, and since it is not provided up front by the company, it is up to the consumer to discover it by asking. That sounds like full disclosure only when pushed. And what difference would it make to CRA to offer the visits at any of their properties - an overnight RV stay is an overnight RV stay, no matter where. It is not surprising thAt CRA has so many negative reviews on consumer sites. We are going to suggest to the dealership where we bought our RV that they discontinue their affiliation with this "less than full disclosure" company. 

Regards,

Thank you for the opportunity to respond to this complaint. I would like to start off by stating that I have submitted an adjustment to our accounts receivables department in order that they write off the late charge in question.Secondly I would like to explain:The customer submitted...

payment at the Havasu Springs location. They should not have accepted the payment but instead advised the customer to mail the payment to the billing office. All of our "locations" have been instructed to handle payments on account this way. It prevents this type of situation from happening.The billing office has since received payment from the "location" and the payment has been posted to the account. As I stated above the late charge has been removed.We have explained to the "location" in question NOT TO ACCEPT PAYMENTS from customers but to refer them to the billing office. They have agreed to do so. I would like to apologize to our customer for the confusion and would hope that they might understand. Again, thank your for the opportunity to explain.Sincerely,[redacted]Office Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, we feel that it is very unfortunate that the sales people representing Colorado River Adventures, told us that there is no way to be released from the contract, and we would be turned over for collection if the annual dues are not paid annually for your lifetime.

Regards,

FIrst I would like to apologize to the customer for any perceived misrepresentation. Since there biggest concern seems to be the Gas Rebate Certificate, I will address that first. We fulfill these rebate certificates ourselves. We do not rely on another company to do so. We fulfill them to the tune...

of close to $300,000.00 per year; since we use this premium for All of marketing locations. So, it is not a gimmick. If the qualifications are followed the money is sent. I researched the confirmation letter that the customer received and in it it refers to this particular premium as a "fuel cert". I have recommended that from now on we present is as a gas "rebate"  and as with all rebates there are steps involved for reimbursement.  The dinner for two was supposed to have been given to them at the resort when they checked in. It is a voucher for dinner at our weekend functions or at our campground facility. I apologize that they did not receive it.I do thank the customer for their honest input and as I stated above we have made some changes to our marketing approach. If they wish a new gas certificate and want to follow the steps we will mail out reimbursement of the $200.Sincerely,[redacted]Office Manager

I have done some research on the circumstances involved. What I have discovered is that there WERE two couples involved, just as Ms. [redacted] states. Our policy is that when two families wish to attend a sales presentation together, only one is gifted. Evidently both couples in this case received the...

gas rebate certificate. The department handling the fulfillment of these rebates was only following policy. I will, however, be sending Ms. [redacted] a check for $100.00. I apologize for the misunderstanding.Thank you,[redacted]Office Manager

I did not mean to imply that I had spoken to Mr. [redacted] regarding the previous settlement. It was a typo ...I meant that I had spoken to the owner a had gone over Mr. [redacted]'s file with him. The owner and I determined what we felt was a fair settlement.

That being said, I am now willing to go outside of the decided upon parameters and split the amount paid at the time of sale. I will send Mr. [redacted] a check for $750.00. I can justify this to My manager as it will cover some of the costs we incurred.

I have verified that the account has been pulled from collections and has been cancelled, releasing the debt.

Again I apologize for the misunderstanding. I will mail the payment to the address on file.

Office Manager

When prepaying at a gas station often times the entire amount is not spent. The customer may receive change back. Our policy is therefore not to accept these receipts as proof of purchase. I am not sure if the receipts in question indicated that there was no change given or not. If they did we...

should have allowed them. I am sorry if this was the case. I am however, sending the customer a check written in the amount of $100. I hope that the above, however, explains the confusion. The check will go out in tomorrows mail.THank you for the opportunity to address the customer's issue.[redacted]Office Manager