Colorado River Adventures

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Review: I purchased a membership with CRA in May of 2011. I did a favor for a friend and took their membership off their hands. I barely used this membership and really wanted to sell it. I received a notice in the mail last year to go to a "presentation" regarding my current membership and changes to it that would be happening. I went to this presentation solely for the purpose of: #1 finding out what changes were happening and also #2 getting information on selling the current membership I had. My intent was NOT to purchase anything or make any changes that would cost me any money. When I went to this presentation, I was greeted by a salesman named [redacted]. I explained my situation, told him I was looking to sell the current membership and basically walk away empty handed. He then went into his "pitch" and told me that it was possible to get out of this membership I had and freeze my current yearly dues but I would need to "Upgrade" to a Diamond Plus membership to do this. He explained that after a 2 year period, I could turn in my membership, get my money back, and be free and clear. This was a very high pressure sales pitch. He heard what I said when I got there and focused on that to get me to spend more money and con me into an even bigger mess now than when I started.

Oh I can be rid of my membership in 2 years as long as I seek out "qualified buyers" to attend a sales pitch at CRA. Then there is the 10% sales commission that again I have to pay for bringing them a buyer if they purchase my membership. And the cost of this so called "upgrade" has to be paid in full at this 2 year time in order for me to sell the membership. I financed this "upgrade" for several years and was not aware at time of purchase that it had to be paid in full to sell it when the 2 year make arrived.

The guy was a fast talker as all high pressure sales people are and he took advantage of my situation completely. No one ever reads all the fine print on these contracts and there is alot of it. I was very clear about what I was hoping to obtain and he completely took advantage.Desired Settlement: I am looking to be reimbursed for what I paid for this so called "upgrade" minus what I have already put into it since July 15, 2013. I want out. I want to no longer be involved with the upgrade and go back to my original membership and try to sell this on my own. I think this is fair. Again-All I want is out of this upgrade and go back to what I previously had.

This purchase was split between a credit card they had me open with a $2500 bal and the remaining $2,498 was financed by my wife. We each pay monthly The interest on both is extremely high. Not sure with interest exactly what the balance total is. We have not used this membership since this upgrade purchase. We want to walk away and have the

balance simply go away and no longer be obligated to pay on it.

Business

Response:

Ms. [redacted] purchased the upgrade to her membership almost a year ago. I am a little confused as to why "now" she wants to cancel. The upgrade allows many additional use privileges, not just resale privileges. However, in order to try and accomodate Ms. [redacted]' request I have gone to my superiors and they have allowed me this solution:I have contacted [redacted] and have arranged for Ms. [redacted] to be released them from the remaining balance of the contract owed to them. ($1796.00 approximately).The benefits that came with this upgrade will remain intact.Thank you for the opportunity to respond to this issue and to be able to resolve it.Sincerely,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My wife and I attended a free invite to [redacted] in ca The invite stated we would receive at the end of the presentation a $100.00 gas Rebate and a number of other items. At the end of the presentation what you receive is a statement saying you must fill out the form no later than 30 days from issue and the maximum rebate is $25.00 per gas receipt and must be at least 60 days apart. Receipts must be imprinted and must be returned within 240 days of receipt. If this is not a scam I don't know what is? When the presentation ended I expected to receive a $100.00 gas rebate that's not what happened there advertising practicies are suspect at best. I would like my $100.00, I sent in the required gas receipts on May 21st 2014 I spoke to Vanessa on several occasions she told me if I did not receive a check by last friday to please call here. I left 4 messages spoke to [redacted] and asked her to please have here return my call no response.Desired Settlement: I would like the $100.00 I was promised not the run around!!

Business

Response:

I would like to apologize to Mr. [redacted] for any frustration we may have caused him, We fulfill these gas rebates ourselves. And we do so in the amount of well over $200,000.00 per year. We do have some requirements which must be followed in order to qualify for the reimbursement of the rebate. Mr. [redacted] followed all but one...and that was the expiration date. Mr. and Mrs. [redacted] visited our park on July 21st 2013. The rebate voids 240 days after the date of issue. Mr. [redacted] sent in his final receipt on April 23rd 2014 (9 months after issue). Therefore he did not qualify for the rebate reimbursement.Since we fulfill these rebates "in-house" we have the option to make exceptions and we do so on a case by case basis. Mr. [redacted] will receive a reimbursement check. It will be mailed out within a week of this date.I am glad I could respond and satisfy Mr. [redacted]'s issue.Sincerely,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My husband, Dr. [redacted] and I booked a stay with Colorado River Adventures with my daughter [redacted] and son-in-law [redacted]. This booking was part of a promotion received when we bought a new travel trailer. Among other things, the promotion stated, "Don’t forget that for this first reservation only, you will receive an android tablet and a $100 gas rebate certificate!". Once we sat through the presentation we were given our extremely cheap android tablet, which was so disappointing that would be another complaint in itself, and we were given a form titled "Shell $100 Gas Rebate." This form gave us the most ridiculous instructions on how we could further earn the already promised $100 gas rebate. The instructions tell you:

1: Fill out the Gas Rebate Activation form below and mail it in no later than 30 days from the date of issue. This form must be on file for you to receive your rebate.

2: Gather 4 date-imprinted Shell gas receipts dated after the issue date below and at least 60 days apart. Receipts must be imprinted.

3: Attach these receipts to the "Gas Rebate Certificate" and mail to the address below.

4: Once it is determined that you are qualified to receive your rebate it will be mailed to the address on file. Maximum reimbursement is $25 per receipt.

My husband is a Doctor and I am also busy with a business so I implored the assistance of my family to help us complete this childish and ridiculous task. In the process I put my daughter's name on the activation form and we mailed it in. It has been over a year and while it was likely a simple mistake, it could have been I wanted to give her the rebate. I earned it by staying and watching the presentation and nowhere on the form did it say I couldn't pass it to a family member, especially my own daughter. It was a qualified form with an employee signature validating it. We saved the receipts and while preparing to mail them in found more absolutely ridiculous terms. "The offer is void 240 days from issue." We can all do the math here and this is just absurd. We have 30 days to submit the "Rebate activation" and we must save 4 receipts dated at least 60 days apart and we must mail it all in. My son [redacted] emailed the resort about this and [redacted] wrote back an explanation including a silly mathematical way to complete the terms and a promise to deliver the $100 anyway.

Well, they sent my son his $100 check but they refused to honor mine and with no explanation given. An employee called to ask who [redacted] was but my son told them the mistake. He was told they would discuss it with management and we never heard another word or received the check.Desired Settlement: I would like the $100 that was promised and that was earned. I would like the check sent to me, [redacted], the person who earned it and to the address listed on this dispute. This is where I receive my paper mail.

I'd also like this company to revise their misleading practice, that whole gas rebate trickery is shameful.

Business

Response:

I have done some research on the circumstances involved. What I have discovered is that there WERE two couples involved, just as Ms. [redacted] states. Our policy is that when two families wish to attend a sales presentation together, only one is gifted. Evidently both couples in this case received the gas rebate certificate. The department handling the fulfillment of these rebates was only following policy. I will, however, be sending Ms. [redacted] a check for $100.00. I apologize for the misunderstanding.Thank you,[redacted]Office Manager

Review: I have entered into a contract of $8995.00, down payment of $1195.00 with Colorado River Adventures, Resort living since 6/29/14, and have consistently paid my monthly fees of $170.00 per month. However, they have a maintenance fee of $449.00, that I have not been able to pay since March 2015. I went into their office on April 14th, 2015 to make a payment and it was denied. My account was turned over to collections at the end of March 2015.Desired Settlement: I no longer wish to do business with them. I have already paid $2,555.00 to the original $8.995.00 contract and they should've separated the contract out from the maintenance fee and took to me to collections for just that! I did not receive any letters of warning that I would be taken to collections nor contacted me, and have sent to separate accounts for collections. I don't want to ruin my credit, so I wish for them to buy me out of this or offer me other options. I was told that they will not deal with me and my account is frozen and I could not stay at any Resorts until paid in full. I need to be released of this scam and unethical practices in business. I am not given the opportunity to speak with the General Manager as well. Wish to be out of this contract.

Business

Response:

I apologize...I did some research on this complaint last week and thought I had responded...evidently not. I would like to explain that Ms. [redacted] was told that she must make payment by a certain date in order to prevent collection proceedings. She did not do so and therefore was turned over to our outside collection company. Once that is done the matter is out of our hands until the account is brought current (cured) and can be returned to us. We cannot accept payment on the account unless it is made through the collection company. Granted since her account was current except for her maintenance fees when she was turned over she should have received different consideration, but our policy is to turn over the entire account. I am willing to pull Ms. [redacted]'s account from collections and to pursue the matter through our own means. As soon as this is accomplished I will have our billing department contact her and we will work with her to bring the account current. Thank you [redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We received a "cold call" to tour the RV park. In exchange for attending a 90-minute sales presentation over the weekend, we were promised (in writing) "an android tablet and $200 in fuel". As we were welcomed at the sales office, we explained that we had a letter inviting us. The sales person said "So have you met any of our members?" We said "We have a friend who is a member here." At the conclusion of the promotion/presentation, the sales person, obviously disappointed with our decision not to buy, changed her tone and asked us to leave the office. When we said we'd leave, but we're entitled to the tablet and fuel voucher, she said "Oh - you're here as a member referral. All you get for that is the free camping." We said "No - we got a cold call. We know someone who is an owner here, but they did not refer us." Moreover, we had a letter which we tried to present, but suddenly we were asked to leave. The sales lady said "listen, call the promotion company, they'll sort that out." When we started to get out the letter to show them, we were told "you need to step out of the office. If you don't leave now, we will have security escort you out of the office and out of the park." Given no other option, we left, empty handed.Desired Settlement: According to the letter, we were told "We would like to also gift you with a special an android tablet and $200 in fuel to make your trip even sweeter."

We would like CRA to make good on that promise and ship us the "gift" that was not given to us.

Review: [redacted] & I attended a presentation to find out more about the company resort and to see if it was something that we could take advantage it was not so much for the kids plastic tablet or the $200 gas rebate from any gas station as stated by the sales guy which we tought was great we enrolled but after sleeping on it we both decided we are only 30 & 38 we work to much and the program they offer is not what we can enjoy we sent back the cancelation form and a month or so later sent in our four gas receipts over $50 each to get our $200 check I even pointed out that the form given to us was not accurate and we were told we just send any receipt over $50 from any gas station and as soon as they would get it they just print out a check and send it to us well last night I got nothing but the certificate back with a letter of instructions on what the process is I am filling my complaint with you all here at the Revdex.com because I do not like deception of any kind I will be sending a copy of my complaint to the Realtor of Arizona and the Attorney General if they do not send me a check the manager was there I am sure he heard his employee say any receipt from any gas station so they should stick to what they promiseDesired Settlement: all we want is what we was told we was going to get without excuses and trying to make is go the extra mile

You don't lie or make up things to a couple just to make a sell that is a huge penalty according to the Real State of AZ & NV

Review: Through purchasing a membership at the [redacted] facility in [redacted], CA I am a member of Colorado River Adventures. After reviewing many printed materials, newsletters and web site I referred two separate families that qualified under the stipulated guidelines:

"Must be U.S. Citizen between the ages of 30-70 and in good health. Steady income required. This offer is designed for couples (both must attend). Only one gift per group traveling together. Previously toured and [redacted]/** members not eligible. 2 nights use of one of our rentals in lieu of the gifts. Must present flyer at gate at time of check-in. "

Every piece of information we have ever read stipulated

"It’s easy call [redacted],

bring a friend, have a great time...

1 YR FREE DUES + $500 CASH

###-###-####" <--Source Newsletter Posted on website since June 2013.

When my yearly statement arrived we were given no credit for any referral. I contacted [redacted] and she flat refused to do anything for us. I brought the documentation to her attention and she laughed at me. I made several calls to remind her and she never did anything.Desired Settlement: Honor the deal you have posted on your newsletter

"It’s easy call [redacted],

bring a friend, have a great time...

1 YR FREE DUES + $500 CASH

###-###-####"

There is no fine print so don't add it later!

Business

Response:

I would like to apologize to Mr. [redacted] for the misunderstanding regarding the guests he sent to visit our campground. Most members will call either [redacted] personally or our reservations department before sending or bringing guests. I am not sure if these guests came to us via either of these channels. If they did, it is usually explained that they are given a free stay in exhange for 1-1/2 hours of their time. During this time we explain our membership programs and ask them if they want to "join the family". We have never compensated our members for bringing in their friends. Our Member Referral Program has always been to comp the guest and if they do buy a membership we reward the referring member generously. For the last several years the compensation to the referring member has been close to a $1M value (cash and dues).If Mr. [redacted] guests purchased and he has not been compensated all I need is the names of his guests and where they purchased. I will research the circumstances and react accordingly. If they visited and did not purchase there is no compensation.Again, I am sorry for the confusion and although Mr. [redacted] complaint is the first of this nature, we will, in the future, be more clear in our newsletters. Sincerely,[redacted]Office Manager

Consumer

Response:

[redacted]: I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Colorado River Adventures,I found you response to be quite misinformed! Can I please start with the basics, my last name is spelled [redacted] not [redacted].... My wife and I purchased a membership over a year ago and we enjoy it and the benefits of our purchase. We have paid 100% of everything we have agreed to pay and have never made any complaints or requested changes in the deal we made or the contract we signed. I have left two good reviews of our home facility [redacted]. I am not here to try to negotiate my way out of any obligation.I have made several contacts with [redacted] to attempt to resolve this matter without obtaining assistance from any outside organization. My actions are true and honest, I feel by following the letter of your companies written and published documents I should be compensated for guests that I referred to you. Those guests subsequently were given sales presentations and were compensated just as you offered to them.Your response was very uninformed, let me clear up a few of the items your representative was not sure of.1) I made referrals by calling [redacted]. I called her several times over the course of many days before I could get a response. I also sent her emails and used the form imbedded on your companies web page located at: [redacted]://[redacted].[redacted].[redacted].[redacted]) My complaint made no mention regarding the compensation to my guests. They were compensated as they were informed.3) At your companies web site: [redacted]://[redacted].[redacted].[redacted].[redacted] the following statement appears:Member Referral ProgramDear Member: Our Member Referral Program is a welcomed opportunity for Colorado River Adventures to thank Members who refer guests to visit one of our resorts and continues the tradition of awarding Members with FREE dues, gifts and vacation rewards for introducing friends, family and associates to CRA. I look forward to speaking with you throughout the year, and the pleasure of introducing your Referral Guests to the Colorado River Adventures RV lifestyle. [redacted] Member Guest Coordinator[redacted].[redacted] (I could not locate any indication a completed sales contract was required for the described compensation/rewards)4) Located at web address: [redacted]://[redacted].[redacted].[redacted].[redacted] is your published Newsletter. This is the same newsletter sent via US Mail to members. Please take note of Page two of this news letter under the heading "MEMBER REFERRAL *CASH REWARDS*" right at the top of the page next to the artwork with all of those stacks of money. This is contained on that page: It’s easy call [redacted], bring a friend, have a great time... 1 YR FREE DUES + $500 CASH ###-###-####( I could not find any footnotes or redirects that describe any additional requirements including a completed sales contract) 5) I made several attempts to correct this dastardly deed. That newsletter is dated June 2013 and is still on your web site in the form exactly as the attached document. Your company is benefitting from the deceptions and you refuse to correct them. I have complained multiple times to [redacted] over the last six months.The settlement I would like is very simple, Pay Me What Your Written Word Says. Correct the documents and advertise with 100% honesty! And of course when you write the check, get my name correct! Regards, [redacted]

Business

Response:

I am sorry that I am not able to fulfill the wishes of Mr. [redacted]. Our member referral program has been in affect for many years and we have never had a problem. We compensate for the referral of new members and new members only. Our referral program is generous. We wouldn't be in business very long if we compensated our members at this level for just the opportunity to bring in a new member. We have always felt that the free visit and a chance to share the membership experience with their friends was a good enough incentive to our members....not to mention the chance that it might result in some cash and free dues. I understand that Mr. [redacted] is frustrated and, as I have stated previously, we will be more specific in the future. Again, I am not able to comply with Mr. [redacted]s request. I have apologized and explained and am truly sorry if that is not enough.

Review: Be aware of this scam of a company. They will do anything in their power to make you sign a contract even if it means lying on the contract to get you a better deal.They made me go on a contract with my father in law as my husband so that our "kids" could reap the benefits of the contract (my husband and his brothers). They made a big mess on our contract. I regret ever answering the phone when they called they have seriously become a BIG headache. In the past they have posted my payments to another account with the same last name which made my account delinquent and they threatened to have my trailer towed. Please do not be fooled with this company. I am now in collections because I refuse to pay a scam company who by the way charge a $500 maintenance fee every year. The worst mistake of my life. Instead of my husband and I dealing with the collection my father in law is now involved and will be getting hit on his credit because of the way they did my contract and lied. I want my father in laws name out of it so that my husband and I can deal with it. My husband and I have great credit and are willing to let this account go because they are such liars.Desired Settlement: I would like my father in laws name taken off of this contract because he is obviously not my spouse like they put him to be. My husband and I would like to deal with this because it is something that we decided to do together. This company scammed us into doing it the wrong way.

Business

Response:

Ms. [redacted] purchased her membership in 2012 (Sept) She had 3 business days in which to rescind her decision to purchase. Because the initial down payment was broken up for her convenience there was some confusion regarding this. BUT we posted the final portion of the down in Octoer 2012. The contract payments began billing in December.IN March of 2013 they were referred to our outside collectin company because of delinquency. In May they were released from collections and their account was returned to us. They were able to remain current until October when they again fell behind. They were recently referred to collections again.We are not a scam company. Ms. [redacted] and [redacted] signed legal and binding contractual paperwork obligating them to this debt. Everything was clearly outlined in this paperwork. The maintenance fees (dues) which are $439.00 per year were also disclosed in the paperwork....signed and initialed by Ms. [redacted] and [redacted].If Ms. [redacted] wishes to have [redacted]'s name removed from the contract she need only to send a notarized letter stating that she wishes it so and that she is assuming ALL responsibility of the debt and membersip obligations. We will then remove [redacted] from the membership.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Office Manager

Consumer

Response:

I need to know what needs to be said on the notarized letter so that [redacted] can be taken off of the account. Where do I send the letter and attention to whom? Will they send this letter to the collection agency to remove his name?

Business

Response:

Ms. [redacted] needs to send the letter to the business office. (Colorado River Adventures, [redacted]) She can send it to my attention ([redacted]).It needs to state that she "ASSUMES full financial responsibility and Membership Rights for the membership # __________________. Sign in front of notary. [redacted] needs to state that he is RELINQUISHING all rights to membership #___________________. He needs to sign in front of notary.This can be done on one form signed by both and notarized. Or separate forms, whichever is easier for them to accomplish. Upon receipt of this we will contact the collections company a follow thru with removing [redacted] from responsibility.[redacted]Office Manager

Review: CRA Camping is an RV timeshare business that began to contact me in 2012 after I purchased a new RV from a dealer. They claim I have 20 free nights at an RV resort of my choice, but I have to attend a mandatory sales presentation before I can receive the free camping. I told them I am not interested, but they keep calling and I have told them to stop calling and place me on the do not call list. They keep calling and once I tell them about the do not call demand, they ask me why and start the sales pitch again. This has happened over numerous times since then, about once a month. This is a high pressure sales tactic that I did not solict and it will not stop. I have even filed an FCC complaint.

Business

Response:

I would like to apologize on behalf of Colorado River Adventures. I have personally spoken with our Marketing Director and our Phone Room Manager. We have removed Mr. [redacted] from our lists of contacts. I'm not sure why this happened but it shouldn't be a problem in the future. Again, I am sorry, and hope that this most sincere apology is accepted.[redacted]CRA Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had talked to Colorado River adventures on the phone and got all the info on the phone of the time and place to take a look at there establishment in [redacted].

I was told I was to be given $100.00 for fuel and a android tablet along with 1 year of free camping to just come check out what they had to offer. I was told after I got there and after I road my bike 30 Minutes to her location from were are RV camp spot was that my wife had to be present for the sale. I was not told this over the phone and didn't need her permission to purchase something if I chose to do so. They wouldn't not offer any compensation or even show me there facility's while I was there. I felt like I had my time wasted and was misled by there company. They contacted me, I did not contact them.Desired Settlement: I would like what I was promised. A $100.00 voucher for fuel, Android tablet, a complimentary 1 year of camping. I did not contact them they contacted me!!!

Business

Response:

I have responded to Mr. [redacted] a few times now, but I will do so again. Mr. [redacted] confirmation letter he received prior to his scheduled appointment clearly states "If married both must attend a ninety minute presentation." This qualification is also restated when we verbally confirm the reservation. I am not sure how much more clear we need to be. We are happy to deliver our promised gifts when the customer fulfills the stated qualification. Mr. [redacted] did not do so.Thank you for the opportunity to respond.[redacted]Office Manager

If Colorado River Adventures/Cherry Valley Lakes Resort enticed you to visit their property with the promise of a $100 gift card, don't count on it. Their reasons why you don'y qualify for the award never end.

Review: We were invited to a presentation for time share camping. This presentation was in Pismo Beach, Ca., given by a company representative [redacted]. We received an invite and offer in print, giving us a free [redacted] tablet and $200 in [redacted] gas rebate. The tablet we were given was generic and wouldn't even charge or power up. After complaining to [redacted], an [redacted] tablet was shipped to us. To qualify for the gas rebate rules were to be followed. A total of 4 receipts each for $50, 60 days apart were to be presented. Another couple was concerned with hitting the exact amount on each receipt and we were told by [redacted] to "prepay" then pump. Now the association is refusing to honor the rebate as they say they don't take "prepay" receipts. They claim that we could have "prepaid" for food, cigarettes or beer. Now anyone with half a brain knows you CAN NOT prepay for these items, they are simply rung up at the point of purchase with a detailed receipt. In talking to the [redacted] owner the only thing that can be "prepaid" is fuel. When the prepay amount is entered into the register it prompts for a pump number and there is no way around this. Nowhere in their "rules" does it state they don't except "prepay" receipts and their representative [redacted] told us to do it this way. I think it's a scam so they don't have to pay. Is this not some sort of mail fraud???Desired Settlement: I feel they are intentionally misleading consumers and should be punished. I am sure I am one of many who have been scammed and most probably just wrote it off. I want my rebate and for their business practices to be looked into. Fees and fines pursued.

Business

Response:

We fulfill these gas rebates ourselves, to the tune of well over $250,000 per year. Of course, we have certain guidelines to follow. However, in response to Mr. [redacted]' complaint we have mailed a rebate check.

Thank you,

Review: After purchasing a membership we went home and during our drive home decided to cancel the contract. I packaged all of the materials (including membership cards, books, folders, etc.) up and mailed it to the po box provied on the contact by the specified date (3 business days). I later got a welcome card from an employee. When I call and spoke to her I told her that we canceled. She stated that she didn't have any record of it but probably it probably got crossed in the mail. Then I received a bill. I called My sales person (mr. [redacted] to try to figure out what was going on and find out who to talk to. At first he said he had no idea who I should talk to. I told him I thought he was full of it and just because he is upset that I canceled my membership he should know the number of where I should call and who to talk to. He told me to look on my membership card and I told him that I do not have it because I mailed it in to the company when I canceled. He then was very rude and rattled off the number to corporate (so he says) and for my to call that and then humg up on me. I called the number and was transfered to the person I had to talk to but she was not in. I left a message on her voice mail. The connection was HORRIBLE. I called two days later since I never got a return call and had to leave another message since she was not in AGAIN. WHen I got another bill with a late fee I called the number again and was tranfered to another extension. Again I had to leave a number. I left messages on voice mails for [redacted] and [redacted] and no one ever called me back. I never paid a bill as I cancelled. We got a letter stating that we would be sent to collections and I called and left a voice mail. [redacted] and I had been playing phone tag(my family went on several vacations during the summer where reception was nonexistent or minimal and we were not home to collect mail). When finally reaching her she said that she does not see where we cancelled. I told her that we mailed it in and that I had left several messages. She said that she did not see a request or that I had called. Interesting that all of my calls were never returned or acknowleged. She also said that I had to show that I mailed it in. I told her I had a receipt and she said I needed to send her a copy. It took me several days. While I was looking for receipt she called and wanted to know why I did not ask for a refund and she said in not so many words that she didnt think we cancelled or else we would have asked for a refund for our deposit. I did not htink about the deposit and I should have. I e-mailed the reciept to a [redacted] and ASKED her IN WRITING to respond back confirming that she received it. She DID NOT respond back. I called the following day on the phone and spoke to [redacted] and she said she received it and sent it to her manager. I E-MAILED her asking her to respond IN WRITING and her response was; "We did receive your e-mail. As I confirmed on the phone yesterday. " I called previously and they 'don't have records' of me calling. When I want written verification that they received my receipt the failed to do so until I called and REQUESTED AGAIN that I receive written verification. I just got a letter from [redacted] stating that my account is delinquent (which I canceled but they apparntly have 'no record' of) and that I made several calls that they have 'no record of'. and that I am 'now claiming' that I canceled. I have claimed it from day 1 but they never have any 'record' of. I do not believe that they are acting in good faith and that, as previous people have stated, believe that they have poor business practices.Desired Settlement: I want them to cancel my contract and return my deposit minus any fees that are due to them (I believe a doc fee is in there)

Business

Response:

Monday was the first I heard of this complaint. I apologize for the delay in answering, but I had to do some research. The [redacted]'s entered into a legally binding contract with us when they puchased the membership. They say they made attempts to cancel within the rescission period, but we have not proof of that.

Review: Payment of yearly dues and monthly payment sent to the P.O. Box provided by the company

Proof of Canceled Check by my Bank faxed to the fax number provided

Company called...Still refused to admit they cashed the check

Two different account managers hanged up the phone stating that the payment was not received

This is the fourth time we called to adjust the situation

I am not longer interested to deal for these dishonest peopleDesired Settlement: Cancel and refund money

I am not longer interested to go to their "resort"

Business

Response:

Thank you for the opportunity to respond to this complaint. I would like to start off by stating that I have submitted an adjustment to our accounts receivables department in order that they write off the late charge in question.Secondly I would like to explain:The customer submitted payment at the Havasu Springs location. They should not have accepted the payment but instead advised the customer to mail the payment to the billing office. All of our "locations" have been instructed to handle payments on account this way. It prevents this type of situation from happening.The billing office has since received payment from the "location" and the payment has been posted to the account. As I stated above the late charge has been removed.We have explained to the "location" in question NOT TO ACCEPT PAYMENTS from customers but to refer them to the billing office. They have agreed to do so. I would like to apologize to our customer for the confusion and would hope that they might understand. Again, thank your for the opportunity to explain.Sincerely,[redacted]Office Manager

In 2006 our decision to purchase was sealed by giving us 10 years of coupons for 4 week stays at any of the campgrounds. The salesman knew we were wanting to stay at Cherry Valley Lakes because our 4 daughters and 8 grandchildren live within a 27 miles radius of Cherry Valley. In 2011 we were told we could not use the coupons there. I wrote letters, made phone calls. The AZ office sent me a copy of my original contract that had been altered and our names forged. After my persistence the AZ office sent us a letter saying we could use a 4 week coupon one last time. We took them to small claims court in Beaumont, CA. We had copies of everything, our original contract, the altered copy they sent us, the letter stating we could stay there one last time. To our amazement, the rep from CRA stated they had tried to work with us. To our total disbelief, the judge found for CRA. They DO NOT work with you. We know that we were mislead and lied to.

Review: Member of CRA for pas 10+ years, we were offered a chance to upgrade to their new Diamond Plus Membership, sales person [redacted] was very high pressure but very clear on the fact that if we upgraded and wanted out after 2 years of the new payments and contract all we had to do was call and they would buy back the membership for everything we paid in the initial membership plus the amounts paid on the new membership. Since we have never been able to obtain riverfront lodging on the dates we needed to travel, we felt this was a good way to let them live up to their promise of preferred reservations and eliminate this membership if we were unhappy within 2 years. The salesperson was very clear, after 2 years we just need to call and they would buy it back because with our particular membership they would be allowed to sell up to 10 additional memberships. After 2 years we made the call on the anniversary of the contract. We were told, they would not buy it back as promised, told that was never promised and then told that we could find a buyer ourselves if we wanted out and they would facilitate the purchase for a 10% commission. Additionaly if they found the buyer and the buyer did not pay cash we would carry the paper for the purchase. This is not what was promised, the salesman at the time flat out lied, even had a check list showing how we would be bought out. We are not alone, we have 4 other families that went to the same presentation with the same individual and upgraded based on the same promises. Even after we contacted them to buy it back they are still taking the monthly payment on our credit card and refuse to stop.Desired Settlement: Refund our original cost of the membership when we joined plus all charges for the current upgraded membership that have been paid. Release the contract and any amounts due. Additionally educate their sales people as to the damage they have caused us. This is not a misunderstanding of what was stated, all non related parties who are also members were promised the same thing by the same individual.

Business

Response:

wE HAVE BEEN IN CONTACT WITH [redacted] WHO CARRIES THE LOAN ON THE MENTIONED UPGRADE TO MR. [redacted] MEMBERSHIP. IT HAS BEEN CANCELLED AND MR. [redacted] IS RELEASED FROM ANY FURTHER CONTRACTUAL OBLIGATION TO MONTEREY FINANCIAL. WE ARE SORRY THAT MR. [redacted]T WAS NOT HAPPY WITH THE MEMBERSHIP. ALL OF THE MEMBERSHIP PRIVILEGES ADDED TO HIS MEMBERSHIP THRU THIS UPGRADE WILL BE CONSIDERED NULL AND VOID.[redacted]OFFICE MANAGER

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10791536, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This complaint should not be closed until they refund my monies paid. I have been forced to pay them monthly for the last 2 years they should refund this if they are going to make all privileges null and void. Please advise as this is not what I asked for. The original agreement was if we upgraded our membership and were unhappy after 2 years of the upgrade they would buy back the original membership and refund all monies paid for the upgrade.

Regards,

Business

Response:

I am sorry to hear that Mr. [redacted] is not satisfied with the resolution offered to his complaint. We feel that it is more than fair. I will explain. Mr. [redacted] purchased an upgrade to his membership and entered into a legal and binding contract to the debt incurred. He placed a $299 down payment on the loan and financed $3995.00. In November of 2014, a year later, his account became delinquent and was deemed uncollectable. He asked then that it be reinstated, fees were written off and he has since remained current.In one of his subsequent correspondences he mentioned that he was looking forward to finally being able to use his upgraded privileges. So after over a year into the contract he was satisfied. The offer to satisfy Mr. [redacted] now that he is again unhappy is to write off over $3000.00 in contractual debt. This is a "more than fair" resolution. Of course the privileges that were his as a result of fulfilling the obligation will be revoked. We are not in the business of giving away our product for free!It is simple, if he wants the privileges he will have to pay for them. If he wants out of his legal obligation we will cancel the remaining debt and release him. There will be no refund. Also if the complaint is to remain unresolved and remain a permanent mark against our Revdex.com account it might be best to withdraw the offer. Please let me know your thoughts.Thank you - Debra C[redacted] Office Manager

Review: I WAS INVITED TO [redacted] LOCATED IN [redacted], CA FOR A THREE DAY OF FREE RV CAMPING.

UPON ARRIVAL THE SITE WAS OVER CROWED AND THE RV SPACES WERE EXTREMELY CLOSE TO EACH OTHER..

IT WAS FURTHER REQUIRED THAT I ATTEND A MEMBERSHIP PRESENTATION, DURING THE PRESENTATION THE SALES REP PRESSURED MY DECISION WHETHER TO JOIN OR NOT. HE STATED THAT IF I SIGNED A CONTRACT AND PAID $1500.00 AS A DOWN PAYMENT THEN DID MY RESEARCH BY THE INTERNET AND TALKING TO OTHER MEMBERS THEN I COULD CANCEL MY MEMBERSHIP WITHIN THREE DAYS AND THAT MY DOWN PAYMENT WOULD BE RETURNED.

AFTER BEING PRESSUSED INTO SIGNING THIS CONTRACT I LEFT THE SALES OFFICE AND SEARCHED THE INTERNET REVIEWS AND SPOKE WITH MANY MEMBERS AT [redacted].

I DECIDED THEIR RESORT WAS NOT FOR ME.

I THEN MAILED A COPY OF MY THREE DAY RIGHT TO CANCEL THIS TRANSACTION TO THE ADDRESS ON THE CONTRACT TO THE HOME ADDRESS OF COLORADO ADVENTURES IN ARIZONA.

NEXT I HAND DELIVERD A COPY OF MY THREE DAY RIGHT TO CANCEL TO THE SALES OFFICE AT [redacted], CA. I THEN ALSO ASKED FOR MY DOWN PAYMENT CHECK TO BE RETURNED. I WAS TOLD THE CHECK WAS AT CORPORATE AND WOULD BE MAILED TO MY ADDRESS OF RECORD.

I THEN ENDED MY THREE DAY STAY ONLY TO FIND OUT LATTER THAT MY $1500.00 DOWN PAYMENT CHECK HAD BEEN NEGOTIATED AND SHORTLY THERE AFTER I WAS CONTACTED BY [redacted] LOCATED IN [redacted], FL I WAS TOLD THEIR COMPANY WAS ASSIGNED TO COLLECT ON THIS MEMBERSHIP CONTRACT THAT HAD BEEN CANCELLED BACK IN OCTOBER, 2009.Desired Settlement: THAT I BE REFUNDED MY DOWN PAYMENT CHECK OF $1500.00 AND THAT COLORADO RIVER ADVENTURES BE INSTRUCTED TO OMIT MY NAME AND ADDRESS FROM THEIR RECORDS AND THAT [redacted] HAVE NO FURTHER CONTACT AND ANY AND ALL CREDIT REPORTING AGENCIES BE INSTRUCTED TO DELETE ANY INFORMATION REGARDING ANY COLLECTION ACCOUNT WITH REGARDS TO THIS CANCELLED CONTRACT.

Business

Response:

Mr. [redacted] purchased a membership and when he notified us of his wish to rescind it was determined that he was out of the rescission period. I am not privy as to the reasons, since it ws so long ago, but management made the decision. Rescission Policies are in place so that at some point we, as a sales company, have a line to hold. We would not be in business if it weren’t a legitimate part of the sales process.

That being said I have done some research and have gone over Mr. [redacted]’s file with him. We have together determined what we feel is a fair settlement. We have pulled Mr. [redacted]s from our outside collection company and will make sure there is no adverse affect on his credit. I have had his membership cancelled which releases him from all contractual and financial obligations to Colorado River Adventures.

I feel this should settle this issue for both parties. Retention of the monies paid covers our sales, marketing and administrative costs. Pulling his account from collections and cancelling his membership releases him from over $12,000.00 of debt.

Again, I apologize for the oversight on our part in not responding to the complain in a timely manner.

Thank you,

Office Manager - CRA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have not been contacted by Colorado River Adventures at any time before or after I have filed my complaint!!! Their response is a false statement. No one from Colorado River Adventures has ever contacted me since I filed this complaint or at any other time even though I have contacted them and repeatlly requested a refund in the amount of $1465.00.

The only contact regarding this transaction was from a collection agency by the name of [redacted]. and they are attempting to collect an amount in excess of $14,000.00.

On October 15, 2009 I attended their sales seminar then paid the amount of $1465.00 by check number [redacted]...the very next day I mailed a copy of my decision to cancel this transaction on (October 16,2009)

This same day (October 16, 2009) I then hand delivered another copy to cancel this transaction to the sales office and personally give the sales literature, printed catalogs,cloth bag and photo id's and every other thing that was given to me to our sales represenative [redacted]. I then asked for my check to be returned. I was told my check was already enroute to the coporate office and that a check would be mailed to my address of record or my check numbered [redacted] would be ripped in half and mailed back to my address of record and that the sales of a membership was canceled.To this date I have never received any money refunded back by Colorado River Adventures.

To satisfy my complaint I need to receive the amount of $1465.00 back from Colorado River Adventures and that negative information on my three credit reporting agencies be deleted

and that [redacted]. And Colorado River Adventures have no further contact with me.

Business

Response:

I did not mean to imply that I had spoken to Mr. [redacted] regarding the previous settlement. It was a typo ...I meant that I had spoken to the owner a had gone over Mr. [redacted]'s file with him. The owner and I determined what we felt was a fair settlement.

That being said, I am now willing to go outside of the decided upon parameters and split the amount paid at the time of sale. I will send Mr. [redacted] a check for $750.00. I can justify this to My manager as it will cover some of the costs we incurred.

I have verified that the account has been pulled from collections and has been cancelled, releasing the debt.

Again I apologize for the misunderstanding. I will mail the payment to the address on file.

Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

PLEASE DO NOT CLOSE THE COMPLAINT CASE NUMBER [redacted]!

I HAVE NOT AGREED TO COLORADO RIVER ADVENTURES OFFER TO RETURN THE AMOUNT OF $750.00 FOR THE FOLLOWING REASON (S),

1.THIS CAMPING MEMBERSHIP WAS CANCELED WITHIN THE FEDERAL LAW TIME GUIDELINES AND I HAVE PROVIDED A COPY OF THIS NOTICE TO CANCEL TO YOUR OFFICE. (FAXED TO Revdex.com OF GREATER PHOENIX)

2. I AM OUT THE AMOUNT OF $1465.00 FOR A PRODUCT/SERVICE I FOUND TO BE NOT OF INTEREST THEREFORE SAID TRANSACTION WAS CANCELED ACCORDINGLY.

TO SETTLE AND CLOSE THIS COMPLAINT I MUST RECEIVE A REFUND IN THE AMOUNT THAT WAS COLLECTED($1465.00). THAT AMOUNT WAS PROMISED TO BE REFUNDED WHEN I RETURNED TO COLORADO RIVER ADVENTURES SALES OFFICE LOCATED IN [redacted], CA( [redacted]) AND PROVIDED A COPY OF MY NOTICE OF CANCELLATION AND RETURNED ALL MEMBERSHIP MATERIALS THAT HAD BEEN GIVEN TO ME ON OCTOBER 15, 2009. I WAS TOLD SAID MEMBERSHIP WAS CANCELED AND A CHECK WAS TO BE MAILED TO MY ADDRESS OF RECORD FROM THE CORPORATE OFFICE THE VERY NEXT DAY, OCTOBER 16, 2009. I HAVE WAITED FOR MY REFUND OF $1465.00 FOR OVER FOUR YEARS!!

I HAVE BEEN MORE THAN PATIENT.

Regards,

Review: On 4/24/2013 Colorado River Adventures had a offer in the mail that I had won, $ 1000 in camping $ 300 android tablet and $ 100 gas certificate. I would receive all gift free if I go to there 90 minute tour of one of there facilities, so I did. And at the end of the tour I didn't buy into there deal that they were offering, needless to say there additiude change instantlly. They were rude and unprofessional, they all of a sudden treated us like trash. They did give me a android tablet, but never gave us the $ 1000 camping, at this point I really didn't care about the camping cause I had no intension of going back, cause they were just out rude. But I did get the gas rebate certificate and that is what I am complainting about. I follow all there rules . 1- is fill out the gas rebate activation form and mail it no later than 30 days on the date of issue which is 4/24/13 which I did. 2- Gather 4 dated-imprinted [redacted] gas receipts dated after the issue date which is 4/24/2013 and at least 60 days apart. And it has to be $25.00 each time 4 receipts so I did that. I GO TO THE [redacted] STATION PAY THE CASHIER $ 25.00 AND I TOLD HIM I NEED A RECEIPT HE GAVE ME A RECEIPT AND I PUMPED MY GAS. COLORADO RIVER ADVENTURES DENIED SAYING THAT RECEIPTS MUST SHOW THAT FUEL WAS ACTUALLY PURCHASED, NOT PREPAID. On my receipts it shows the pump # , time , trans # the amount I paid . The receipt does say PREPAID RECEIPT THEY ACT LIKE I PAID FOR IT AND GOT GAS ANOTHER DAY THAT ISN'T SO. I PAID THE CASHIER 25.00, GOT MY RECEIPT AND THEN WHEN TO PUMP MY GAS. I DIDN'T KNOW THERE WAS ANY OTHER WAY TO DO IT. MY RECEIPTS ARE FROM 11/4/2013 TO 9/4/2013. My receipts clearly shows that I paid and got gas on those dates. I had to pay the cashier first in order to pump my gas. And in there rules it says nothing about pre-paid receipts. I followed all there rules and I even send them a letter explaining it and they still denied it. I think this is a chicken way out of not paying my $ 100.00. I think that bull. I got everthing to back up my gas rebate. My receipt clearly show that I paid cash on those date and got gas on each of those receipts at the time and pump # cashier name date and time $25.00 . I don't under stand what more they want. On rule 2 above nothing is said about pre-paid receipts it should of been written in there rule but was not so they have to honor my rebate.

Thank You

[redacted]Desired Settlement: I want my $ 100.00 rebate.

Business

Response:

When prepaying at a gas station often times the entire amount is not spent. The customer may receive change back. Our policy is therefore not to accept these receipts as proof of purchase. I am not sure if the receipts in question indicated that there was no change given or not. If they did we should have allowed them. I am sorry if this was the case. I am however, sending the customer a check written in the amount of $100. I hope that the above, however, explains the confusion. The check will go out in tomorrows mail.THank you for the opportunity to address the customer's issue.[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My complaint is in regards to mis-representation of contract by salesman for Colorado River Adventures. They lied by saying one thing in presentation and then changing it in contract. I was told if we bumped up to their DIAMOND PLUS membership plan I would be allowed to opt out and sell membership. I demand that they stop collecting payments under this contract, refund all monies collected and release me from any liability for this contract. Account # [redacted]Desired Settlement: My complaint is in regards to mis-representation of contract by salesman for Colorado River Adventures. They lied by saying one thing in presentation and then changing it in contract. I was told if we bumped up to their DIAMOND PLUS membership plan I would be allowed to opt out and sell membership. I demand that they stop collecting payments under this contract, refund all monies collected and release me from any liability for this contract. Account # [redacted]

Business

Response:

We are a little confused as to what Mr. [redacted] complaint is. He can "opt out" of this membership and/or sell it when it is paid in full. He can either cancel or sell it on his own or allow us to sell it for him. There was no misrepresentation once the contract he entered into is fulfilled by paying it in full he just needs to let us know his intentions.Thank you,Debra C[redacted] - Office Manager

Consumer

Response:

Please be advised, What was said to my wife and I during our membership presentation and what is being said now are two different things. I was told if my membership is paid off in full, Colorado River Adventures will buy back my membership, not just "help me sell" my membership. With that said, I will be happy to hand a cashiers check to them for the remaining balance if they in turn hand me a cashiers check for the total amount I've put into this membership minus 10% fee...Regards, [redacted]

Business

Response:

I have gone through the paperwork (contract) that was signed and initialed when Mr. and Mrs. [redacted] purchased. The terms of the "membership referral resale the contract where it explains the fee but also that #1. your membership must be paid in full and current. 2. You will provide qualified buyers and then we will assist by contacting these people and helping you sell.Nowhere does it mention that we will buy back the membership. (why would we) and again, the [redacted] initialed and signed everywhere that they clearly understood the purchase. All they have to do is comply with the conditions documented and fulfill their end of the bargain. We will do the same.I am happy to provide copies of the documents if necessary.Thank you,Debra C[redacted]Office Manager