Colorado River Adventures

I am sorry to hear that Mr. [redacted] is not satisfied with the resolution offered to his complaint. We feel that it is more than fair. I will explain. Mr. [redacted] purchased an upgrade to his membership and entered into a legal and binding contract to the debt incurred. He placed a $299 down payment on the loan and financed $3995.00. In November of 2014, a year later, his account became delinquent and was deemed uncollectable. He asked then that it be reinstated, fees were written off and he has since remained current.In one of his subsequent correspondences he mentioned that he was looking forward to finally being able to use his upgraded privileges. So after over a year into the contract he was satisfied. The offer to satisfy Mr. [redacted] now that he is again unhappy is to write off over $3000.00  in contractual debt. This is a "more than fair" resolution. Of course the privileges that were his as a result of fulfilling the obligation will be revoked. We are not in the business of giving away our product for free!It is simple, if he wants the privileges he will have to pay for them. If he wants out of his legal obligation we will cancel the remaining debt and release him. There will be no refund. Also if the complaint is to remain unresolved and remain a permanent mark against our Revdex.com account  it might be best to withdraw the offer. Please let me know your thoughts.Thank you - Debra C[redacted]                  Office Manager

I have addressed the customer's issues with our marketing manager. We do a lot of shows as partners with our RV Dealer affiliates. Yes, we gather names at these shows, it is the purpose of our presence at the show.  Normally there is a representative present, however. I do not know why there...

was no one there.I apologize for any miscommunication on our part. Most people are happy for the opportunity to visit our park and receive their gifts. Those who do not wish to do so need merely to let us know "they are not interested". I have made sure with our marketing department that we will no longer attempt to contact Ms. [redacted]. Again, I apologize.Sincerely,[redacted]Office Manager

Since the customer is still not satisfied I will be issuing a check for the gas rebate reimbursement.

I would like to apologize on behalf of Colorado River Adventures. I have personally spoken with our Marketing Director and our Phone Room Manager. We have removed Mr. [redacted] from our lists of contacts. I'm not sure why this happened but it shouldn't be a problem in the future. Again, I am sorry,...

and hope that this most sincere apology is accepted.[redacted]CRA Manager

The document which Ms. [redacted] signed is a four page document. The final page which obligates the buyer to the debt is signed by both her and Mr. Murphy. They are both obligated to the debt and again must deal directly with [redacted]. 
 
Debra C[redacted]

I would like to apologize to Mr. [redacted] for the misunderstanding regarding the guests he sent to visit our campground. Most members will call either [redacted] personally or our reservations department before sending or bringing guests. I am not sure if these guests came to us via either of these...

channels. If they did, it is usually explained that they are given a free stay in exhange for 1-1/2 hours of their time. During this time we explain our membership programs and ask them if they want to "join the family". We have never compensated our members for bringing in their friends. Our Member Referral Program has always been to comp the guest and if they do buy a membership we reward the referring member generously. For the last several years the compensation to the referring member has been close to a $1M value (cash and dues).If Mr. [redacted] guests purchased and he has not been compensated all I need is the names of his guests and where they purchased. I will research the circumstances and react accordingly. If they visited and did not purchase there is no compensation.Again, I am sorry for the confusion and although Mr. [redacted] complaint is the first of this nature, we will, in the future, be more clear in our newsletters. Sincerely,[redacted]Office Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am sorry that Ms. [redacted] feels that we misled her. Our Dealer "Membership Certificate", that she refers to, clearly states "This certificate entitles you to a Complimentary Trial Membership for one year in Colorado River Adventures....." Along with this certificate the purchaser receives a...

brochure (booklet) showing all 10 of our resorts. This brochure is given in order to show the potential customer all about our company and show that we are an established and reliable company. Yes, when a customer calls to book their initial visit, we explain that we have only so many active sales locations. THey are able to choose any one of those resorts to visit and activate their  trial membership. Of course, when questioned, we explain that the trial membership is just that and includes limited usage. We feel it is better to disclose it's limitations prior to the 1st visit in order to prevent confusion. We are a RV membership campground, in the business of selling memberships to RV owners. We wouldn't be in business very long if we gave away what we are trying to sell. We also are firm believers in full disclosure. We disclosed the details of the trial membership to Ms. [redacted] prior to her fist visit, leaving it up to her whether she wanted to take advantage of the offer....or not.If Ms. [redacted] desires to visit one of our sales locations she can expect the trial membership that is promised....nothing more.Thank you - [redacted], CRA Office Manager

To our knowledge (after deep discussion with our marketing staff) Mr. and Mrs. [redacted] were never promised a Samsung tablet. Our confirmation letters only state that they will receive an "android tablet". However because of their confusion and/or misunderstanding we are willing to purchase outside...

of our inventory and send them a Samsung tablet.As far as the gas rebate is concerned....We fulfill these rebates ourselves, spending well over $200,00.00 per year. If Mr. and Mrs. [redacted] will begin the fulfillment process NOW they will have more than enough time to meet the requirements.We will send the tablet to the address on file and watch for the gas receipts in order to fulfill the rebate.Thank you for the opportunity to respond to this complaint and settle it satisfactorily.Respectfully yours,[redacted]Office Manager

Ms. [redacted] purchased her membership in 2012 (Sept) She had 3 business days in which to rescind her decision to purchase. Because the initial down payment was broken up for her convenience there was some confusion regarding this. BUT we posted the final portion of the down in Octoer 2012. The...

contract payments began billing in December.IN March of 2013 they were referred to our outside collectin company because of delinquency. In May they were released from collections and their account was returned to us. They were able to remain current until October when they again fell behind.  They were recently referred to collections again.We are not a scam company. Ms. [redacted] and [redacted] signed legal and binding contractual paperwork obligating them to this debt. Everything was clearly outlined in this paperwork. The maintenance fees (dues) which are $439.00 per year were also disclosed in the paperwork....signed and initialed by Ms. [redacted] and [redacted].If Ms. [redacted] wishes to have [redacted]'s name removed from the contract she need only to send a notarized letter stating that she wishes it so and that she is assuming ALL responsibility of the debt and membersip obligations. We will then remove [redacted] from the membership.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Office Manager

I am not sure that my response was sent or not, so I am sending it again. I am sorry that Ms.[redacted] is not happy with my reply. Again, our trial membership is a limited use membership. We do not, and will not ever, offer a full membership to the   public unless they wish to purchase and become dues paying members. It seems odd to me that Ms.[redacted] has an ongoing issue with our invitation. Not ony does our advertising state "trial membership" but the limited use was fully disclosed when she questioned our representative. I don't know what more she wants from us.The dealership she speaks of; where she purchased her RV, is one that we have done business with for over 15 years. Using the same promotion and promotional material I might add. We host hundreds of their customers very year. I have spoken to them of her complaints and they ageee that if she wants to take advantage of the offer of free camping and gifts, she is welcome to do so. If the offer is not for her, she certainly doesn't have to.We welcome legitimate and constructive criticism of our marketing and sales practices. Paying attention to these concerns has allowed us to stay in business for over 30 years and maintain our "A" rating with the Revdex.com.[redacted]Office Manager

RE: Revdex.com Complaint# [redacted]To Whom It May Concern:I am sorry that I have not responded to the above complaint. I searched my emails and find no record of ever having received notice of it.Mr. S[redacted] is correct in that a member can sell their...

membership and/or cancel when they want or need to. What wasn't made clear to the [redacted] is that is only true when it the membership has been paid in full. This is clearly spelled out in the contractpaperwork that our customers sign and initial at the time of sale.  Some customers pay in full at the time of sale. Some finance the purchase. I have explained to Mr. S[redacted] that he must make the difference between the two clear when he is in front of a customer.If the [redacted] want to try and sell their membership I will allow them to. They will have to find someone, however, to take over the loan. There are usually transfer fees, etc. involved when a membership is sold and transferred into new ownership. I will reduce and/or waive these when the time comes.I am truly sorry for the confusion. But as with any financed purchase, the debt must be paid before a transfer of ownership can take place.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I would like to apologize to Mr. [redacted] for any frustration we may have caused him, We fulfill these gas rebates ourselves. And we do so in the amount of well over $200,000.00 per year. We do have some requirements which must be followed in order to qualify for the reimbursement of the rebate. Mr....

[redacted] followed all but one...and that was the expiration date. Mr. and Mrs. [redacted] visited our park on July 21st 2013. The rebate voids 240 days after the date of issue. Mr. [redacted] sent in his final receipt on April 23rd 2014 (9 months after issue). Therefore he did not qualify for the rebate reimbursement.Since we fulfill these rebates "in-house" we have the option to make exceptions and we do so on a case by case basis. Mr. [redacted] will receive a reimbursement check. It will be mailed out within a week of this date.I am glad I could respond and satisfy Mr. [redacted]'s issue.Sincerely,[redacted]Office Manager

Ms. [redacted] purchased the upgrade to her membership almost a year ago. I am a little confused as to why "now" she wants to cancel. The upgrade allows many additional use privileges, not just resale privileges. However, in order to try and accomodate Ms. [redacted]' request I have gone to my superiors and...

they have allowed me this solution:I have contacted [redacted] and have arranged for Ms. [redacted] to be  released them from the remaining balance of the contract owed to them. ($1796.00 approximately).The benefits that came with this upgrade will remain intact.Thank you for the opportunity to respond to this issue and to be able to resolve it.Sincerely,[redacted]Office Manager

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

When Mr. and Mrs. [redacted] purchased the upgrade to their membership in 2009 we had not purchased Pismo Beach. When we did it was only offered reciprocally to the Colorado River Adventure members. The park has no campsites only rental units, and only a few of those, and therefore can only...

accomodate members who "wanted to pay" additionally for that privilege. I am sorry that the [redacted]' assumed it was automatically added to their membership but it was not. 
Debra C[redacted]
Office Manager

I have gone through the paperwork (contract) that was signed and initialed when Mr. and Mrs. [redacted] purchased. The terms of the "membership referral resale the contract where it explains the fee but also that #1. your membership must be paid in full and current. 2. You will provide qualified buyers and then we will assist by contacting these people and helping you sell.
Nowhere does it mention that we will buy back the membership. (why would we) and again, the [redacted] initialed and signed everywhere that they clearly understood the purchase. All they have to do is comply with the conditions documented and fulfill their end of the bargain. We will do the same.
I am happy to provide copies of the documents if necessary.
Thank you,
Debra C[redacted]
Office Manager

Mr. [redacted] purchased a membership and when he notified us of his wish to rescind it was determined that...

he was out of the rescission period. I am not privy as to the reasons, since it ws so long ago, but management made the decision. Rescission Policies are in place so that at some point we, as a sales company, have a line to hold. We would not be in business if it weren’t a legitimate part of the sales process.

 

That being said I have done some research and have gone over Mr. [redacted]’s file with him. We have together determined what we feel is a fair settlement. We have pulled Mr. [redacted]s from our outside collection company and will make sure there is no adverse affect on his credit. I have had his membership cancelled which releases him from all contractual and financial obligations to Colorado River Adventures.

 

I feel this should settle this issue for both parties. Retention of the monies paid covers our sales, marketing and administrative costs. Pulling his account from collections and cancelling his membership releases him from over $12,000.00 of debt.

 

Again, I apologize for the oversight on our part in not responding to the complain in a timely manner.

 

Thank you,

 

 

Office Manager - CRA

I have reviewed the response made by the business in reference to complaint ID 10791536, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This complaint should not be closed until they refund my monies paid. I have been forced to pay them monthly for the last 2 years they should refund this if they are going to make all privileges null and void. Please advise as this is not what I asked for. The original agreement was if we upgraded our membership and were unhappy after 2 years of the upgrade they would buy back the original membership and refund all monies paid for the upgrade. 

Regards,