Columbia Sportswear Company

Complaint: [redacted] I am rejecting this response because: I made ONE and only ONE return to Columbia sportswear for items that did not fit in Since it is years after that return, I would think that that we would have moved on This is not the issue that is preventing the new order It is simply an excuse I have tried different cards and all are denied Columbia is looking for a reason to deny an order and allow me to spend a gift card (of which I never would have purchased but was given as a gift) If I am not allowed top place an order I need a refund of my gift card I have tried placing the order in my husbands and mothers name and it appears my IP address is being blocked by Columbia Extremely rude employees and a company that does not care I was told to go purchase items from [redacted] , [redacted] or [redacted] I think not.Sincerely, [redacted]

Thank you for reaching out to our warranty departmentIt seems that you may be referring to a different jacket than the one that was sent inThe one we received was a jacket produced in the late 2000sIf you have a jacket that was just recently purchased this was likely not the one sent to usIf that is correct, please complete our warranty form online and send that in to our warranty teamIf that is not correct, please give us a call at 877-927-and press #for warrantyOur warranty team can handle any questions you may have

Hello, We appreciate your patience as we tracked down your returnWe were able to locate it and a credit of $was posted to your credit card on December 30th We apologize for the delay and any inconvenience this may have caused Columbia Sportswear

We are sorry to hear that you had a hole in your jacketThank you for taking the time to speak with us last weekWe are glad that we were able to assist you in with a replacement jacket for your sonThank you for being a Columbia customer, and we hope your son enjoys his new coat

Thank you for responding, and we take all concerns about inappropriate treatment by our team members seriouslyAfter listening to the calls, we did hear that they tried to provide you alternate methods to purchase products in an effort to assist youIn no way, was the reference to other companies or our Columbia retail stores an attempt to be rude to youWe apologize if it came across that way

We have reviewed the information and have reached out to take care of this issue We feel your request was reasonable and hope you are satisfied with the resolution

Complaint: [redacted] I am rejecting this response because:My kids AND a sitter were home at the time of the stated deliveryWhether or not your contracted carrier says that they delivered the package, it was not received by meI am out the $without so much as a gift card from youI want this to be a part of my complaint, so that others will know how your customers are being treatedYour stock has gone way up in recent monthsCan't you reimburse a single mom whose package was not received?My order number from Amazon, so you can research this, where I ordered the same jackets and they were successfully delivered:Order DetailsOrdered on December 30, Order# [redacted] Shipping Address [redacted] xxx xxxxxx STxxxxxx, CA xxxxUnited StatesPayment MethodVisa [redacted] ***Order SummaryItem(s) Subtotal: $59.98Shipping & Handling: $5.99Free Shipping: -$5.99Total before tax: $59.98Estimated tax to be collected: $4.80Grand Total: $64.78TransactionsDelivered Dec 31, 2016Your package was delivered.Columbia Big Boys' Glennaker Rain Jacket, Black, MediumSold by: Amazon.com LLCReturn window closed on Jan 31, 2017$29.99Condition: NewColumbia Big Girls Switchback Rain Jacket, Haute Pink, MediumSold by: Amazon.com LLCReturn window closed on Jan 31, 2017$29.99Condition: New Sincerely, [redacted]

We apologize about your original experience and that you were not provided the correct resolution originallyAs we stated in our email to you, we have refunded the shipping costs from your ordersWe have also extended you a discount on a future order, if you wish to do that Again, we apologize for any inconvenience this has caused Sincerely, Customer Care

Complaint: [redacted] I am rejecting this response because: Maybe that is what you got but it's clearly not what I shipped the weight doesn't add up for the envelope with paper in it and as I've explained to you before ups considers you the shipper and expect you to contact them and you to file a claim if you didn't get what was returned to you the paying customer shouldn't be put in the middle of it this is a problem between you and ups and just because you don't want to be helpful with all due respect it's your job to help a customer if you truly only got an envelope with paper in it again you need to take that up with [redacted] stop making me pay for something that I sent back to you and you got according to the tracking information I expect a full refundSincerely, [redacted]

We are sorry to hear that you had a problem with our bootsOur warranty department reviews every claim that comes inIf it turns out to be a defect that caused any product issues, we will repair or replace those products, even if they are beyond the stated warranty periodAfter review, it was determined that there was not a defect that caused the tears on your bootsWe are sorry that your boots did not live up to your expectations

Complaint: [redacted] I am rejecting this response because: Colombia took all available credit card limit (Temporary Hold) without placing the order which leads to delay my worm jacket and keeps me in cold because im not able to buy another jacket, in addition im not able to use the credit card for my weekend and for my babyYour customers service supervisor didn't help me at all and she was very aggressive that timeIm requesting FREE jacket or other compensation to be satisfied Note : every year I spend at least 1800$ for me any my baby and I nerver ever had any issues like this, im really disappointed ready to provide you last years invoices to show prove you how much I was loyal to your company Sincerely, [redacted]

I have called the consumer by phone three times over the last four business days to gather information to remove her from our mailing list, however she has not returned my calls as of yetI did let her know on her voicemail that I am not the person she has already spoken with and am hear to assist herOnce she contacts me at the phone number I left on her voicemail I can have her removed from our mailing listI look forward to hearing from her in the near future

As we state on our website, returns must be received within daysWhen the return was processed, it was beyond the day window, however, we did accept the return but provided you a merchandise credit as it was beyond our stated return windowIf you could provide us a tracking number from the provider you chose showing that the shipment was received by us within the return windowIf we incorrectly processed your order we would be more than happy to assist you

Thank you for reaching out to us about your order last JanuaryWe submitted a tracer request with UPS and they verified that the order was successfully delivered to the address submitted on the orderWe apologize for any inconvenience this has caused youI haven't already, we do recommend that you reach out to the address you submitted on your order to see if they still have your package as it was not returned to UPS

Thank you for reaching out to usWe have sent multiple emails with various replacement options to youWe also spoke with your husband atthe contact phone number that was providedWe asked him to relay to you that you could respond to the email or you could call our warranty manager at the number we have provided We look forward to resolving this issue with youPlease respond back to any of our prior communications or call the direct number we provided to our warranty manager

Complaint: [redacted] I am rejecting this response because: there was very little wear and tear on the product and a ONE year warranty is unacceptableyou surely could abuse shoes, these are not - - they fell apart.Sincerely, [redacted]

We are sorry to hear about what occurred with your jacket, and we do stand behind our lifetime warrantyThank you for speaking with us this last week so that we could get this resolved for you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Thank you for speaking with us last weekI am glad that we were able to discuss our warranty policy with you, and, more importantly, assist you with a resolution

Thank you for contacting us about our promotionThe promotion is for a single purchase at the qualifying amountWe reviewed your orders in November and in April, and neither of those orders fulfilled the requirements for the promotion