Columbia Sportswear Company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Columbia's response does not accurately represent the actual condition of the boots as it suggest "based on wear"They have responded blindly to this complaintThe boots in question are in new, nearly perfect conditionHow can they respond in such a manner not knowing the condition of the bootsThis is the same type of customer service I received after the boots were returned to me with limited explanation of why they were not repaired or replacedColumbia is making no effort to stand behind its obviously failed product, see pics attachedThese boots have been worn less than times to walk around town, shovel a bit of snow and one snow shoeing for a couple hours and they are falling apartBy far the worst footwear product I've ever ownedI've seen hundreds of reviews of this and similarly designed Columbia boots styles with the same issue with varying responses by Columbia including full replacement past warranty dates since it is clearly a faulty design poor constructionI only want what others have been given in this same situation and to have a pair of boots that perform as advertised- "Titanium" not "frail"Sincerely, [redacted]

Thank you for speaking with us last week so that we can assist you with your warranty claimYou should have an email from our team resolving this for you within the next two to three business days

Complaint: [redacted] I am rejecting this response because: as you can see from attachment, I did in fact mailed the coatAccording to their site, I mailed it in accordance to their instructionsI’ve verified with the postal service that it was delivered in NovemberUnfortunately, they don’t have my tracking number, since it has been over a monthI was told via e-mail that their system is showing processing, which could mean that their warehouse either list it or has not process itContracting what the response in the Revdex.com Sincerely, [redacted] ***

RE: Authorizations I have reviewed the attempted orders and subsequent authorizations All have been removed at this time and do not intend to collect any funds

I am glad that we were able to speak with you todayAfter reviewing your order attempts, your information has been flagged by our security and risk provider as a high risk order and was cancelledOne of the factors is the high amount of returns on your past orders Due to this, we are unable to accept any orders where your credit card is not present No monies have been taken from any of your credit cards as these were only authorization attempts that have been releasedAlso, you do not have to worry about your credit card information being stored asColumbia sportswear does not store any credit cards in our system due to security and privacy regulations

Complaint: [redacted] I am rejecting this response because: Columbia sportswear refuses to allow me or anyone in my household to place an order with Columbia.com due to a high amount of returns (I am denying their return number and also adding that it is impossible to judge the sizes when Columbia's sizing is so inconsistent My order was almost $and they refunded me in a Columbia gift card and not my credit card When I complained I was finally given a credit to my charge card but I believe this is the real reason for the "BlackList" and not the issues of returns as they are using for an excuse I am demanding that due to Columbia's stance in disallowing any orders from my household that I be allow a total refund on outstanding gift cards totally This is a very small amount Columbia has decided my money is not good and since they have not acted in good faith, I am demanding a full refund of the two gift cards They will say these gift cards are usable in store but the closest store is a hour round trip venture and I refuse to purchase from someone who does not want my business Sincerely, [redacted]

I apologize for your inconvenience, someone from our Warranty Team will reach out to assist you

Complaint: ***I am rejecting this response because:
I have only received $back from the $to my Paypal.
I am not interested in buying anything from your company again due to the customer service experience I received when I called in and through email.
Also, due to the defected products I received initially.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I do not wish to return the phone call to complete the matterrI did not provide my phone number with this complaint so that I could be contacted by Columbia by phoneIf Chris can provide me with a mailing address (a P.OBox will even suffice), I can send my request in writing to him.Sincerely,*** ***

Complaint: ***I am rejecting this response because: There is no reason to reject my credit card, there is clearly a glitch, and Columbia still refuses to admit itWhile this behavior by a business is bizarre, I guess I should be grateful it is rare: I have never been treated like this by any other business, ever I guess I'll try to get other relatives to buy my coats for me and pay them back, since, as they have said repeatedly, no help is forthcoming from them.Sincerely,*** ***

Complaint: ***I am rejecting this response
because: I believe I spoke with the individual who has just reached out to me by phone yesterday, and he was unable to resolve my problemTherefore, I don't believe there is any further benefit to returning the callI would prefer to receive instructions from a store manager or corporate human resources or public relations representative that can instruct me on what I need to do in order to have my personal information removed
Also, I am also not sure how this individual obtained my phone number? Is that something the Revdex.com provided to him?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As stated in my previous statement, On 10/Saturday, I tried to use the card online at www.columbia.comApplied the card successfully, but decided to come back add one more product before checking outAsked to apply the card again, but can't apply the card any moreSystem says card balance has been applied
I tried to call customer service of Columbia.com on 10/10, but they do't take calls during the weekendOn 10/23, I called Columbia againMy call was handled by agent ***, with Columbia Support - (#***)The customer service agent confirmed with me that I used the card on 10/10, but said I wasn't calling before 10/so she can't do anything
I'm surprised that fulfillment system of columbia.com doesn't show up my attempt to use the card on 10/This was confirmed by the CS rep *** on 10/
Sincerely,*** ***

I attempted to contact this customer via phone on 3/24/but his voicemail was not set upI then emailed the customer on 3/24/to call me back as there are some additional questions I have before moving forward with a resolutionI am currently awaiting the customer to contact me

The information provided to you by our representative is consistent with the results of my researchAttempted orders do not fit our payment criteria and were unsuccessful as a resultFor security reasons we cannot disclose details of our requirements, and I encourage you to seek our products
through other retailers

We apologize for the delayThe original investigation by UPS was closed as they were unable to speak with you about the claimWe reopened the investigation for you, and after review UPS has determined that the package was delivered to you at the address providedIf you would like to dispute the
results of this UPS investigation, and have further information to assist in your claim with UPS please contact the UPS customer care team at 1-800-742-

Columbia Sportswear has contacted the customer's financial institution regarding the chargeback that was initially filed on the purchased goodsColumbia Sportswear will abide by the financial institution's decision and will not be providing a refund to the customer

Revdex.com:Resubmitted information for your review
Thank you
Sincerely, *** *** ***

Thank you for taking the time to speak with us on MondayWe are sorry to hear that your package was lost in transit, more importantly, we are sorry that we did not do a good job of communicating with you around our investigation on your lost packageNormally, we consistently communicate updates
when this occurs so that you our customers are aware that we are working to assist themIn your case, we did not do thatPlease know that we will use this experience to better improve our communication process for all customers to ensure this does not happen to anyone elseYour refund was processed on Monday and you should see that reflected on your account soon, if you haven't alreadyThank you for being a Columbia customer

We are sorry that your package was lostHowever, I am glad that we were able to speak with you on the 18th, and inform you that your refund was in processNormally, refunds can take between 1-business days to process depending on your financial institutionThe refund should now be clearly
reflected on your statementPlease do not hesistate to reach out to us if you have any other questions