Columbia Sportswear Company

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days of the week, and our phone lines are open 5am to 8pm, Monday through Friday.

Complaint: [redacted]I am rejecting this response because: Columbia's response does not accurately represent...

the actual condition of the boots as it suggest "based on wear". They have responded blindly to this complaint. The boots in question are in new, nearly perfect condition. How can they respond in such a manner not knowing the condition of the boots. This is the same type of customer service I received after the boots were returned to me with limited explanation of why they were not repaired or replaced. Columbia is making no effort to stand behind its obviously failed product, see pics attached. These boots have been worn less than 20 times to walk around town, shovel a bit of snow and one snow shoeing for a couple hours and they are falling apart. By far the worst footwear product I've ever owned. I've seen hundreds of reviews of this and similarly designed Columbia boots styles with the same issue with varying responses by Columbia including full replacement past warranty dates since it is clearly a faulty design poor construction. I only want what others have been given in this same situation and to have a pair of boots that perform as advertised- "Titanium" not  "frail"Sincerely,[redacted]

Thank you for your patience as we tried to track down the order information. A refund was placed on the order last week, and that should now be reflected with your financial institution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]