Columbia Sportswear Company

Complaint: ***I am rejecting this response because: Can you send me a one day shipping label and make sure I get it back within a week? ***

As we informed you on the morning of the 22nd, your rewards account was updatedAs we have resolved your issue, we consider this matter closed

We apologize about the delay and the experience you have hadThis is not normal, and we are working on making improvements to our process so things like this do not occur to you or other customers again in the futureThank you for taking time out of your day to speak with us this morning, and you
should be receiving your check early next week

As we stated , you would need to submit the backpack in for reviewIf, upon inspection, there is a defect we would provide you a replacementUnfortunately, without receiving the backpack we would be unable to complete of finalize a claimPlease keep a hold of your claim number, as we noted, though you were beyond the one year warranty we would still review your claim when the pack is sent in

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

After reviewing your claim, we have not received the jacket that you sent in for evaluationAs noted on our previous contacts, we are not able to evaluate any claims without the actual productPlease reach out to the shipper that you used to send your package to for a tracking number and
verification of deliveryThey can assist you with your lost packageOnce your jacket has been found, please send that to us so we can complete our evalution

Complaint: ***I am rejecting this response because: I received poor customer service and defective itemsI would like my money refunded back.
Sincerely,*** ***

We are sorry to hear that you had a problem with your backpackAll of our equipment carries a one year warrantyYou can follow the steps to submit a claim on our website by choosing the warranty link on the footerWe have also tried calling you multiple times to discuss this with us
Unfortunately, we have not heard back from you over the past weekWhenever you are available please feel free to call us on at the number we provided if you have any questions about submitting a claim

We apologize, however, we did not receive your original letter, however, we did receive your email on the 24thWe apologize for the delayed responses, but rest assured that the team has been working with you to assist youYou should already have a return label form us so that you can return the
boots that did not work our for youOnce received, our team is happy to assist you with the procurement of a new pair of bootsIf you have further questions please respond directly to our warranty manager who has left his contact information

Complaint: ***
I am rejecting this response because:The return policy of the business in the reply is different from the one at the time that I made the purchase. The return was processed by the business outside days windowHowever, I shipped out the return within the days window. Sincerely,
*** **

Complaint: ***
I am rejecting this response because:
I never received anything from this companyThat's not right at allYou take my money, I didn't sign for a package to be delivered to my house! How can they do this?!

Thank you for speaking with us yesterday, and I am glad we were able to get this resolved for youAgain, we apologize for the unusual amount of time it took to complete and process your claimIf you have any further questions please give us a call or respond to the email correspondence about your
claim

Thank you for reaching out to usI have left a voicemail for the customer on 3/25/to directly contact me in order to gain some additional information so I can help resolve her issueI am awaiting her callback to move forward with a resolution

We are very sorry to hear about your experienceThis is not a typical experience, and we did not handle this wellYour order has been refunded for this purchase, and, we are reaching out to you by phone to help assist with a replacement order
Please accept our apology and know that we have used
this as a learning opportunity to ensure this does not happen to you or any other one of our customers in the futureWe appreciate you as a customer, and we hope that you give us an opportunity to rebuild your trust with us

Thank you for reaching out to usWe did remove the email address, ***@gmail.com, from our mailing lists back in MarchIf you have received any correspondence since then please let us know what the email address is that you received it at, as you may have another account
subscribed to our mailing listPlease respond back to your support ticket with the email address and please include the email as wellThe email can be added as an attachment.We apologize for any delay or inconvenience this has caused.Sincerely,Columbia Customer Care

Thank you for reaching out to usAs noted, in the terms and conditions you agreed to when you submitted your application you would be responsible for shipping charges and your pricing would not be combined with any offer or discountThe Spend & Get offer that we are currently running is a
promotion which is why you are not receiving this promotional gift cardIf you have any other questions please feel free to call us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

From: *** *** Sent: Tuesday, April 04, 5:PMSubject: Case #***This is to inform you that I have been contacted by the company and the problem was resolved You may close the case.Sincerely,*** ***

We are glad to hear that the store was able to provide you a replacement gift card. We apologize for any delay or inconvenience that may have caused you.Sincerely,Columbia Sportswear

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]