Columbia Sportswear Company

We are  glad we are to contact you to go over your feedback and provide a resolution to your concerns.

RE: Authorizations
I have reviewed the attempted orders and subsequent authorizations.  All have been removed at this time and do not intend to collect any funds.

We are sorry for any frustration that this situation may have caused. Once orders are placed, we are not able to cancel them due to speed of our processing systems. We did request that the package is returned to us by UPS and have provided you a refund on your order. If you would like assistance...

placing a replacement order, please give us a call, at your convenience, at the number we provided in our email correspondence confirming the refund.

We are sorry to hear what happened to your boots. Unfortunately, we never received your letter or we would have reached out to you already. Thank you for including your contact information within your request and you will be hearing from someone today.

Complaint: [redacted]I am rejecting this response because: there was very little wear and tear on the product and a ONE year warranty is unacceptable... you surely could abuse shoes, these are not - - they fell apart.Sincerely,[redacted]

We provide free return shipping on all warranty claims, and will return it with no charge if the product turns out not to have a manufacturers defect. If you have any questions on how to submit a warranty request or claim please go to our website Columbia.com/warranty or give us a call at 1800-622-6953. We stand by our products, and if it turns out you do have a defect we will take care of this for you.

Complaint: [redacted]I am rejecting this response because: I made ONE and only ONE 1 return to Columbia sportswear for items that did not fit in 2012.  Since it is 4 years after that return, I would think that that we would have moved on.  This is not the issue that is preventing the new order.  It is simply an excuse.  I have  tried 6 different cards and all are denied.  Columbia is looking for a reason to deny an order and allow me to spend a gift card (of which I never would have purchased but was given as a gift).  If I am not allowed top place an order I need a refund of my gift card.  I have tried placing the order in my husbands and mothers name and it appears my IP address is being blocked by Columbia.  Extremely rude employees and a company that does not care.  I was told to go purchase items from [redacted], [redacted] or [redacted].  I think not.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I went through the warranty process with a claim number [redacted]
First, I do not know I need to ship the item back for such a item. I have disposed the damaged backpack.
Even if I have the backpack, the info on their warranty webpage shows that it will take 4-6 weeks. Then what else backpack I can use during the warranty process? This sounds not reasonable.
I still ask for a merchandise credit or the same backpack shipped to me as the resolution.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Columbia sportswear refuses to allow me or anyone in my household to place an order with Columbia.com due to a high amount of returns.  (I am denying their return number and also adding that it is impossible to judge the sizes when Columbia's sizing is so inconsistent.  My order was almost $400 and they refunded me in a Columbia gift card and not my credit card.  When I complained I was finally given a credit to my charge card but I believe this is the real reason for the "BlackList" and not the issues of returns as they are using for an excuse.   I am demanding that due to Columbia's stance in disallowing any orders from my household that I be allow a total refund on 2 outstanding gift cards totally 25.48.  This is a very small amount.    Columbia has decided my money is not good and since they have not acted in good faith, I am demanding  a full refund of the two gift cards.  They will say these gift cards are usable in store but the closest store is a 6 hour round trip venture and I refuse to purchase from someone who does not want my business.  
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for being patient as we worked with [redacted] to investigate what occurred with your delivery. Unfortunately, your package was confirmed lost by [redacted]. We have fully refunded your order back to the original form of payment on October 5th. Again, this does not usually occur and we apologize that...

this occurred. As noted in our correspondence, please give us a call if you would like assistance with a re-order and will send it express air at no cost to you.Sincerely,Columbia Customer Care

[redacted],
I apologize for what you experienced in regards to both the delivery of the wrong order, and our subsequent response.  Clearly you were sent the wrong package and I do thank you for notifying us and returning those items.  I have reviewed our documentation and what...

should have been an apology and an immediate reorder to get you the correct items did not take place.  The individuals involved have been contacted and notified of the correct manner in which to respond to these types of situations so that this will not be repeated in the future.  That being said, if you ever wish to place an order in the future please let us know and we will do our very best to improve your experience.

Good afternoon, I’ve received notification from Colombia and I will be getting merchant credit. Greatly appreciate all of your help. [redacted]

Complaint: [redacted]
I am rejecting this response because:  I request the vendor to post the return policy at the time that I made the purchase. Then we can have a common ground to have any further discussion. 
Sincerely,
[redacted]

We are sorry to hear that you had a hole in your jacket. Thank you for taking the time to speak with us last week. We are glad that we were able to assist you in with a replacement jacket for your son. Thank you for being a Columbia customer, and we hope your son enjoys his new coat.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] [redacted] PS; at...

this point this is acceptable and they should exchange replacement boots free of charge including shipping until the customer is satisfied(Me).Thank you and kind regards[redacted]

We are sorry to hear that you did not receive your package, and the delay with the investigation by our shipper. We wanted you to know that the shipper was unable to find the package, and we have provided you a full refund on your order. Again, we apologize for any inconvenience this may have...

caused.

In reviewing the order and return history we were able to verify the following.  UPS return ID [redacted] from [redacted] chicago, IL 60611, was received by our returns department and contained only paper (photos attached).  Subsequently we will not...

be processeing a refund until items delivered are returned according to our terms and conditions as outlined.

Thank you for reaching out to us. As we have previously informed you, each of the products in question have a one year warranty. The boots you provided pictures of were product that we have not produced since 2006. We did inform you of that when you contacted us last year that due to the age...

these were no longer covered under our warranty policy.  As for your hat and boot, they just need to be sent in for evaluation with a proof of receipt. The information on who to contact to begin a warranty claim review was provided to you in email as a follow-up to your emails or phone calls.

I apologize for any frustration you experienced and will have one of our associates reach out so that we may resolve this matter.