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Comcast Corporation Reviews (1520)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 2, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:      [redacted]
Date of Notice:     May 27, 2016
Re:    ...

     [redacted]
              [redacted]
              Marietta, GA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office May 27, 2016 regarding service related issues.
I spoke with [redacted] on June 1, 2016 and confirmed the service related issues were resolved on May 6, 2016 during a service call visit. The technician replaced a defective cable set-top box and resolved the service issue. A credit was applied to the account on May 26, 2016, as previously promised, to waive the service call visit fee and on June 1, 2016 an additional credit was applied to the account to compensate for time without services. The credits will appear on the next billing statement, which will be issued on June 25, 2016 and I apologized for any inconvenience and frustration that may have been experienced in attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Zachary H.
Executive Customer Relations

August 31, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: August 25, 2015
Re: [redacted]
[redacted]...

Avenue
Suitland, MD 20746
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office August 25, 2015 referencing a credit request for a self-install kit fee.
Upon receipt of this complaint, I corresponded with Ms. [redacted] on August 28, 2015. I explained to Ms. [redacted] how to check her statements through our online portal and she no longer required copies of the paper statements. I applied a credit to the account to offset the self-install kit fee. This credit will appear on the September billing statement. I apologized for any inconvenience and frustration she may have experienced in attempting to resolve this issue. Ms. [redacted] confirmed that the credit has been applied.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Brian S[redacted]
Comcast Cable Communications, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am accepting this response from Comcast, because they acknowledged the complaint I made and credited my account, admitting that their representative may have misrepresented the information to me when I signed up for the promotion.
That said, I remain concerned that Comcast's advertising team may be (intentionally or unintentionally) providing unclear or misleading promotional offers in order to attract customers.
Because Kip made the effort to listen to my situation and to offer me a $100 credit (the value of the promotional offer) to make up for the "miscommunication" by the representative, I have no personal reason to "reject" the resolution of this complaint. (Thank you, Kip, for your help!)
My concern about Comcast's advertising, however, remains.
Regards,
[redacted]

December 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:  [redacted]Date of Notice: December 10, 2014 Re:       [redacted]...

[redacted]            [redacted]            Seattle, WA [redacted] Dear Sir or Madam,This letter is in response to the complaint by [redacted], received in our office on December 10, 2014, in regards to a billing concern.I spoke with [redacted] on December 10, 2014 and verified that the promotional package discount expired on November 8, 2014 resulting in a rate increase. In order to resolve this matter to the customer’s satisfaction, [redacted] was offered a 12 month promotional rate for his High Definition Digital Video Recorder (HD-DVR) service.The 12 month promotional rate for HD-DVR service was applied to the account effective December 10, 2014 and will expire on December 10, 2015. At the conclusion of the promotion, standard retail rates will apply. I apologized for any frustration and inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

June 29, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice: June 25, 2015
Re:    [redacted]...

[redacted]
         [redacted]
         Dickson, TN 37055
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office June 25, 2015 in regards to receiving promotional rates.
I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concerns. Unfortunately, my attempts were unsuccessful.
However, account records show [redacted] was provided with a new twelve month promotion on June 11, 2015 for our Economy Internet service. This is a two-step promotion with the first year starting on June 11, 2015 and ending on July 4, 2016. After July 4, 2016, a second year promotional period will be provided from July 4, 2016 through July 4, 2017. After July 4, 2017, the retail rates will apply. I apologize for any frustration [redacted] may have experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Chris M.
Comcast Executive Customer Relations

May 20, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: April 16, 2016
Re: [redacted]
      [redacted]
      Bentonville, AR [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 11, 2016, referencing equipment charges.
Upon receipt of [redacted]’s additional concerns, we contacted our collections department on May 17, 2016. They confirmed that the account is closed and no longer is in collections. Any balance due notice [redacted] received can be considered void as it would have processed during the finalization of the account.
As requested, no contact was made to [redacted]; however, we do encourage him to reach out to us with any questions or concerns regarding this.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Matthew F[redacted]
Executive Customer Relations

January 29, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted]
Date of Notice:   January 26,...

2016
Re:         [redacted]
              [redacted]
              Elmhurst, IL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office January 26, 2016 referencing equipment charges.
A Comcast representative spoke with [redacted] on January 29, 2016 and advised that the equipment (digital video recorder and high definition converter) and associated charges charges were removed from the account as of January 28, 2016. A prorate credit generated for the removal of equipment on January 28, 2016. A manual credit was applied to the account on January 29, 2016 for the equipment billing error. The credits will appear on the next billing statement, which will generate on February 25, 2016. An apology was extended to [redacted] for any inconvenience and frustration experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, Shaunda, at ###-###-####.
Regards,
Mario S.
Executive Care Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have to say that Henry redeemed all of my faith in this company. He did an excellent job making things right!
Regards,
[redacted]

August 2, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number: [redacted]
         Date of Notice: July 16,...

2016
         [redacted]
         [redacted]
         La Vergne, TN [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
I made several attempts to contact [redacted], using all available contact methods provided by the customer. Unfortunately, my attempts were unsuccessful. Contact with [redacted] is necessary to schedule a service call to diagnose and resolve the service related issues.
Our records indicate that, effective July 1, 2016, the promotional rate had rolled to the 3rd year price. The 3rd year price will be valid until July 2, 2017. The promotion does not include equipment rental, fees, or taxes. Retail rates will apply once the promotion expires. Our records indicate the billing on the account is accurate.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Andrea F
Executive Customer Relations

February 27, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:       [redacted]Date of Notice:      February 25,...

2015 Re:       [redacted]            [redacted]            Peoria, IL [redacted]             Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office February 26, 2015 referencing a billing adjustment.  On February 26, 2015, I spoke with [redacted] in regard to her concerns. A credit has been applied to her account on February 26, 2015 for the reversal of the January 2, 2015 return check fee and late fee. The credits will appear on their next billing statement, which will be issued on March 10, 2015. I apologized for any inconvenience and frustration she may have experienced in attempting to resolve this issue.  I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.  Regards,  Mrs. M. G[redacted]Resource Recovery Specialist

From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, Mar 8, 2016 at 4:42 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Mar 8, 2016 at 4:03 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Hello,Thank you so much for all of your work.  I am so grateful you exist to keep businesses accountable to good practices.  It appears as though our issue may have reached resolution. Here's hoping!Thanks again,[redacted]

November 13, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]Date of Notice: October 30,...

2014                   Re:       [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted], received by our office on October 30, 2014 regarding a billing issue.  Upon receipt of this complaint, I attempted to contact [redacted] using all resources provided by the customer. Unfortunately, my attempts were unsuccessful.  Upon reviewing [redacted] account I am showing the payment on September 8, 2014 was received and posted to her account. The payment appeared on her billing statement dated September 21, 2014.  Prior to receiving the payment on September 8, 2014 [redacted] account was past due.  [redacted]’s account also reflects the payment on September 8, 2014 was not a full payment to bring the account current.  The final balance is accurate and a refund is not due. In order to address this issue further, we would need to hear back from [redacted] directly. I apologize for any inconveniences [redacted] may have experienced. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.   Regards, Tonica F.Executive Customer Relations Specialist###-###-####

February 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: February 7, 2016
Re:    [redacted]
...

         PO BOX [redacted]
         Santa Cruz, CA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office February 7, 2016 regarding a billing issue.
Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed or released.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Nicholas B.
Executive Customer Relations
Comcast | West Division

December 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]Date of Notice: November 21,...

2014                   Re:       [redacted]           [redacted]           [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted], received by our office on November 20, 2014 regarding a billing issue.   I spoke to [redacted] on November 25, 2014; I advised [redacted] that I would apply the credit which she stated would be satisfactory. I apologized for the multiple calls she had to make with no resolution to her issue and the frustration the experience has caused her, I advised this would be communicated to management for training and coaching purposes.   I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.   Regards,  Seth L.Executive Customer Relations Specialist###-###-####

March 17, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice: March 5, 2016
Re:    [redacted] ...

         [redacted]          Galena Park, TX [redacted] Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office on March 5, 2016 regarding service related issues.
I spoke with [redacted] on March 17, 2016 and confirmed the service related issues were resolved on March 16, 2016 by adjusting the signal level at the tap. I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].
Regards,
Lindsay H.
Comcast – Mountain West Division
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
as long as the billing rate remains at $29.99 for the duration of the year period.
Regards,
[redacted]

August 15, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number: [redacted]
         Date of Notice: August 7,...

2016
         [redacted]
         [redacted]          Missouri City, TX [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On August 9, 2016, I spoke with [redacted] and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion ends. On August 9, 2016, a 12 month promotional rate for the Performance Pro Internet speed increase was added to the account to honor the previous promotion. This promotion is valid through August 8, 2017. At the conclusion of the promotion, standard retail rates will apply. I apologize for any inconvenience experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Teresa L.
Executive Customer Relations

May 2, 2016
Revdex.com
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia PA 19103
Re:    [redacted]
         [redacted]
    ...

    Houston, TX 77014
Revdex.com File Number:   [redacted]
Date of Notice:       April 21, 2016
Dear Sir or Madam:
This letter is in response to the above-referenced complaint filed with your organization by Ms. [redacted] regarding Internet Essentials, a program designed to extend broadband access to low-income families who currently do not have such access at home.
Comcast’s records indicate that Ms. [redacted] was approved for Internet Essentials on April 22, 2016 and the service was installed on April 27, 2016. On April 27, 2016, a Comcast Customer Security Assurance technician contacted Ms. [redacted] to discuss the concerns and apologize for any inconvenience and frustration she may have experienced in attempting to resolve this issue. The technician provided her direct contact information so that Ms. [redacted] can contact her with any further questions or concerns.
I trust this letter provides your office with the information required in this matter.
Sincerely,
Customer Security Assurance
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Description: Television - Cable, CATV & Satellite, Cable TV, Internet & Telephone Installation Service, Internet Services, Telephone Communications

Address: 5205 N O Connor Blvd Ste 900, Irving, Texas, United States, 75039-3724

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