Comcast Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have confirmed no refund check was sent in May. Via the legal department on PA. This was due to the fact my name was incorrect in the billing system. And due to the fact my first bill was 235.58 and 150.00 was the deposit. I paid 100.00 on the bill and the second d bill was 403.36 of which I paid 200.00 and 150.00 was still the deposit. The last bill was 435.16 and it only reflected the 100.00 payment. And still dose not show the 200.00 payment or the 85.00 payment nor dose it show the adjustment for the deposit. And that is the June bill so comcast is not being honest. And I was charged for services that I didn't ask for and services that were to be free with my package just so that they could inflate my bill. I have all my bills and proof of payments.
Regards,
[redacted]

February 11, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:     [redacted]Date of Notice: January 28, 2015 Re:       [redacted]...

[redacted]            [redacted]            Bainbridge Island, WA [redacted]           Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office January 28, 2015 regarding installation difficulties with her service.   I spoke with [redacted] on February 10, 2015 to address her concerns.  The installation related issues were resolved with a service call which was completed on February 10, 2015 with the technician completing the postwire.  I attempted to contact [redacted] to confirm the work performed was to her satisfaction; however, my attempts were unsuccessful.  I informed [redacted] by email on February 11, 2015 that a credit has been applied to her account which posted on February 11, 2015 for the service concern and inconvenience. The credit will appear on their next billing statement, which will be issued on March 5, 2015.  A previous credit had already been applied for the installation and late fee which posted on January 30, 2015 and appeared on her billing statement which was issued on February 5, 2015. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.    Regards,   Teresa L.Executive Customer Relations

I filed a complaint with the Revdex.com and FCC last week and weekend. On Monday I received a call from an Executive Escalations team person based on the Revdex.com complaint. This person wouldn't listen to me, he continuously interrupted to the point that I could never complete a...

single sentence. He contradicts every one of the engineers that have come onsight in the last year and an engineering manager that has been onsight. When I requested a supervisor above him he initially said No until I quoted FCC regulations that dictate that he cannot deny an escalation. Then he said it would be 2 to 3 days for one and yet I still haven't heard from one 4 days later. I demand a call from a Supervisor within Comcast Executive escalations team immediately. I'm tired of not missing a payment but constantly receiving drops and internet slowness because Comcast doesn't want to upgrade the infrastructure that feeds my area to handle the capacity. We are going into the summer which is always a slower time because kids and parents are home with the kids. I can't keep having the only service I need/want to constantly be interrupted.  1. Call from Supervisor of Comcast Executive Escalations team 2. Fix the problem without telling me all of the things I'm doing wrong when I'm doing exactly what I'm told to do by Comcast engineers. 3. Keep refunding cost of services when those services are not delivered as they are paid to be.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 21, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]           Date of Notice: January 7,...

2015 Re:       [redacted]           [redacted]           [redacted]           Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office January 9, 2015 regarding a billing issue.  On January 20, 2015, I made contact with [redacted] via email in regard to her concerns. A credit has been applied to her account on January 5, 2015 to reverse the service call charge and another credit has been applied to her account on January 9, 2015 to waive additional install charges and shipping fees. The credits were reflected on [redacted]’s recent statement which was issued on January 11, 2015. I apologized for any inconvenience that may have been experienced while seeking a resolve to this matter. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted].   Regards,  Elysia V.Executive Customer Relations

Tell us why here...
June 29, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted]
Date of Notice:   June 24,...

2016
Re:    [redacted]
         [redacted]
         Philadelphia, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On June 24, 2016, I spoke with [redacted] and confirmed a service appointment for June 26, 2016. As of June 29, 2016 I have not been able to make contact with [redacted] to confirm if services are working properly. However, company records indicate on June 26, 2016 a technician identified an issue with a splitter which was replaced. In order to confirm if the issue is resolved we would need to speak with [redacted].
Credits were applied to the account on June 24, 2016 and June 29, 2016 and will appear on the next billing statement issued on July 18, 2016.
I apologize for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
James S[redacted] Regulatory Executive Relations

August 22, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:  [redacted]
      Date of Notice: August 15, 2016
      [redacted]
      [redacted]       Henrico, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding receiving in-bound emails.
I corresponded with [redacted] via email on August 15, 2016 and explained that we have forwarded his email concern to our Advanced Repair team to investigate. I and our Advanced Repair team made several attempts to contact [redacted] using all available contact methods after the initial contact. Unfortunately, our attempts were unsuccessful. However, our records indicate on August 20, 2016 our Advanced Repair team temporarily disable two filters which [redacted] set up that blocked the delivery of emails entirely.
The filters were set up as "If Subject does not match exactly, then discard" meaning anything that did not match the exact subject line specified would not come through. If there are any additional concerns or questions we would need to speak with [redacted]. I apologize for any inconvenience experienced while attempting to resolve the matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eugene B[redacted] Executive Customer Relations

July 13, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:   [redacted]
      Date of Notice: July 1, 2016
 ...

    [redacted]
      [redacted]
      Addison, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates.
On July 8, 2016, I spoke with [redacted] via email and a 12 month promotional rate for Performance internet has been applied to the account effective July 8, 2016 until July 8, 2017. At the conclusion of the promotion, standard retail rates will apply. An apology was extended for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
.
Regards,
Rashea C.
Executive Customer Relations

Their 60 days of shutting the service for other customer is still in place. They did gave me an exception because of this particular complaint but how about other business customer that did not complain. They are mandated to maintain Comcast services for the 60 days that they allegedly got us to sign for them to blackmail us. My understanding is that I a customer don't want the services they should be shut off immediately. 
[redacted] Owner
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I signed up for one year at 39.99 a month,  the service person at comcast, dries lane in peoria, guaranteed 1 year at 39.99 a month.  Now about 6 months into the term Comcast raised the rate.  Comcast lied.  Their word is no good.  They are not charging me the correct rate.  Any company which promises and consumer a year of service at a fixed rate should be ashamed of themselves to not honor it, but obviously Comcast has no honor.  
Regards,
[redacted]

A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When I spoke to the rep. from Comcast, I told him that I'm getting all the bills together to have my family attorney to see if I have a credible case against Comcast. Last year when I obtained Comcast TV, and Exfinity Security, I was working with their rep. to keep my bill down to 4150 and later in the $170.00's. I believe the talks lasted about three to four months My bill Got up to around $600.00, then the next month I received a cancelation bill of $2313.00+. So I was just to tiered due to a divorce I was going through, so I started to send $250.00 a month for about eleven month. And during that time I received nothing. I nevered canceled my service with them. I was still talking to various reps trying to get my monthly payments down to a affordable Rate, and the money that I had would be paid up to date in a few months. They also said I needed to pay for insulation for the security system in which they told me The insulation was free due to me also having Comcast cable. It was a program they had to free insulation due to me having Comcast and I was a good customer. When I had both accounts Me and one of their rep. agreed to around the $150.00 monthly amount, and when about a month I started to get outrages bills so I kept talking to them and they got me to move my monthly payments to the $170.00''s in which I reluctantly agreed to then the next month they decided to cancel my Comcast and the security system,  and sent me a bill of over $2300.00. So I paid $250.00 a month about one year for nothing, and they refuse to work with me, even though many other companies and Comcast have done away with so call cancelation fees and so called contracts. Just look at their present day adds on TV. At the present time I'm trying to get all I have to see if I have a good case, so I can take them to court for the money I paid them, and court cost, My lawyer cost, pain and emotional suffering they have caused me. They refuse to even talk to me. It's Big company taking advantage of a average man and retired US Navy disabled. This is very sad. I'll make copies of everything and possible recording that I can find and give to my attorney and if he thanks I have a case. If my attorney tells me I do not have a case I will also inform Revdex.com of me not going any further, and just live with my lost. I will not either way use Comcast. Thank you for listen to my case. V/R: [redacted] retired, !00% disabled.  
Regards,
[redacted]

August 19, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number:     [redacted]
         Date...

of Notice:    August 3, 2016
         [redacted]
         [redacted]
         Miami, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by **. [redacted] regarding a billing adjustment.
On August 11, 2016, I spoke with **. [redacted] and an adjustment was applied to the account on August 11, 2016 for a downgrade of internet service and telephone activation fees. The adjustment will appear on the next billing statement that will be issued on August 24, 2016. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
John C.
Executive Customer Relations

From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, May 10, 2016 at 11:42 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, May 10, 2016 at 11:30 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
good afternoon, i am trying update a complaint I filed in 2015 for Comcast. I thought I had this settles quickly with Comcast but this month I have a collection from them that popped up on my credit report which I have not had service since the complaint and removed fees... I'm trying to get into contact with the lady that helped me but she hasn't answered me yet and this is the worse timing as well considering I just submitted an application to start my loan process for my first home. I am trying to get this cleared up and corrected as quickly as I can and would like the Revdex.com's assistance on this matter from 2015 since I received a quick response last time with your assistance. Thanks

[redacted]
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    ...

    [redacted]
         [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by Evan Stein received in our office April 17, 2015 regarding a rebate.
On April 28, 2015, I spoke with [redacted] in regard to his concerns. I apologized for the misinformation provided, and any inconvenience experienced in attempting to discuss and resolve this matter.
Our records confirm [redacted] was incorrectly informed his promotion included a prepaid [redacted] card rebate. I spoke to [redacted] on April 28, 2015 and explained his Comcast promotional package did not include a rebate offer. As a courtesy, I offered a credit to his Comcast account in the amount of the promised rebate, which [redacted] accepted. The credit was applied to the account on April 29, 2015 and will reflect on the May 6, 2015 billing statement.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Tanisha F.
Executive Customer Relations

June 17, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted] Date of Notice:   June 1, 2015
Re:   ...

[redacted]
         [redacted]
         Chattanooga, TN 37406
Dear Sir or Madam,
This letter is in response to the above-referenced complaint submitted to your organization by Ms. [redacted].
On February 25, 2015, Ms. [redacted]’s Comcast services assigned to [redacted] in Rossville, Georgia were disconnected and her account was backdated to January 29, 2015. A refund was mailed to Ms. [redacted]’s current address on May 31, 2015.
On March 14, 2015, Ms. [redacted] opened a new Comcast account for her address at [redacted], Apartment B in Chattanooga, Tennessee. On June 5, 2015, as a courtesy, we have applied a credit to Ms. [redacted]’s account for the deposit she paid when opening this account. This credit will be reflected in Ms. [redacted]’s June 2015 billing statement.
Comcast offers prepaid card rebates with some of its XFINITY service promotions, and the current terms of those rebates require customers to make on-time payments and keep their accounts in good standing for three (3) consecutive months. However, since opening her new account on May 14, 2015, Ms. [redacted] has made only one partial payment, and she is therefore no longer eligible to receive a prepaid card rebate. Additionally, in order to prevent the disconnection of her XFINITY services, Ms. [redacted]’s past due balance must be paid by June 22, 2015.
On June 3, 2015, a Comcast representative contacted Ms. [redacted] to discuss her concerns and advise her of the aforementioned information.
I trust that this letter provides your office with the information required in this matter. Please contact me if you have any questions or require additional information.
Regards,
Laura H.
Executive Customer Relations
###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and after speaking with them find that this resolution is satisfactory to me. 
Regards,
Mr. & Mrs. [redacted]