Comcast Corporation

November 13, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]Date of Notice: October 30,...

2014                   Re:       [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted], received by our office on October 30, 2014 regarding a billing issue.  Upon receipt of this complaint, I attempted to contact [redacted] using all resources provided by the customer. Unfortunately, my attempts were unsuccessful.  Upon reviewing [redacted] account I am showing the payment on September 8, 2014 was received and posted to her account. The payment appeared on her billing statement dated September 21, 2014.  Prior to receiving the payment on September 8, 2014 [redacted] account was past due.  [redacted]’s account also reflects the payment on September 8, 2014 was not a full payment to bring the account current.  The final balance is accurate and a refund is not due. In order to address this issue further, we would need to hear back from [redacted] directly. I apologize for any inconveniences [redacted] may have experienced. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.   Regards, Tonica F.Executive Customer Relations Specialist###-###-####

February 11, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:     [redacted]Date of Notice: January 28, 2015 Re:       [redacted]...

[redacted]            [redacted]            Bainbridge Island, WA [redacted]           Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office January 28, 2015 regarding installation difficulties with her service.   I spoke with [redacted] on February 10, 2015 to address her concerns.  The installation related issues were resolved with a service call which was completed on February 10, 2015 with the technician completing the postwire.  I attempted to contact [redacted] to confirm the work performed was to her satisfaction; however, my attempts were unsuccessful.  I informed [redacted] by email on February 11, 2015 that a credit has been applied to her account which posted on February 11, 2015 for the service concern and inconvenience. The credit will appear on their next billing statement, which will be issued on March 5, 2015.  A previous credit had already been applied for the installation and late fee which posted on January 30, 2015 and appeared on her billing statement which was issued on February 5, 2015. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.    Regards,   Teresa L.Executive Customer Relations

February 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: February 7, 2016
Re:    [redacted]
...

         PO BOX [redacted]
         Santa Cruz, CA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office February 7, 2016 regarding a billing issue.
Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed or released.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Nicholas B.
Executive Customer Relations
Comcast | West Division

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have confirmed no refund check was sent in May. Via the legal department on PA. This was due to the fact my name was incorrect in the billing system. And due to the fact my first bill was 235.58 and 150.00 was the deposit. I paid 100.00 on the bill and the second d bill was 403.36 of which I paid 200.00 and 150.00 was still the deposit. The last bill was 435.16 and it only reflected the 100.00 payment. And still dose not show the 200.00 payment or the 85.00 payment nor dose it show the adjustment for the deposit. And that is the June bill so comcast is not being honest. And I was charged for services that I didn't ask for and services that were to be free with my package just so that they could inflate my bill. I have all my bills and proof of payments.
Regards,
[redacted]

November 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:       [redacted]Date of Notice:      10/30/2014 Re:...

      [redacted]             [redacted]             [redacte...⇄  Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 30, 2014 regarding a collection notice received.   On October 30, 2014, [redacted] has been informed there is no balance due on her account, the credit agency/agencies have been notified as of October 31, 2014 and she will receive a confirmation letter from the collection agency within 30 business days. I also explained she will receive a clearance letter from all Credit Bureaus within 30-60 days and this will not affect her credit score. Furthermore, an apology was extended for the inconvenience this has caused and the time taken to resolve this matter. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].    Regards, Sara R. Executive Customer Relations

Their 60 days of shutting the service for other customer is still in place. They did gave me an exception because of this particular complaint but how about other business customer that did not complain. They are mandated to maintain Comcast services for the 60 days that they allegedly got us to sign for them to blackmail us. My understanding is that I a customer don't want the services they should be shut off immediately. 
[redacted] Owner
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When I spoke to the rep. from Comcast, I told him that I'm getting all the bills together to have my family attorney to see if I have a credible case against Comcast. Last year when I obtained Comcast TV, and Exfinity Security, I was working with their rep. to keep my bill down to 4150 and later in the $170.00's. I believe the talks lasted about three to four months My bill Got up to around $600.00, then the next month I received a cancelation bill of $2313.00+. So I was just to tiered due to a divorce I was going through, so I started to send $250.00 a month for about eleven month. And during that time I received nothing. I nevered canceled my service with them. I was still talking to various reps trying to get my monthly payments down to a affordable Rate, and the money that I had would be paid up to date in a few months. They also said I needed to pay for insulation for the security system in which they told me The insulation was free due to me also having Comcast cable. It was a program they had to free insulation due to me having Comcast and I was a good customer. When I had both accounts Me and one of their rep. agreed to around the $150.00 monthly amount, and when about a month I started to get outrages bills so I kept talking to them and they got me to move my monthly payments to the $170.00''s in which I reluctantly agreed to then the next month they decided to cancel my Comcast and the security system,  and sent me a bill of over $2300.00. So I paid $250.00 a month about one year for nothing, and they refuse to work with me, even though many other companies and Comcast have done away with so call cancelation fees and so called contracts. Just look at their present day adds on TV. At the present time I'm trying to get all I have to see if I have a good case, so I can take them to court for the money I paid them, and court cost, My lawyer cost, pain and emotional suffering they have caused me. They refuse to even talk to me. It's Big company taking advantage of a average man and retired US Navy disabled. This is very sad. I'll make copies of everything and possible recording that I can find and give to my attorney and if he thanks I have a case. If my attorney tells me I do not have a case I will also inform Revdex.com of me not going any further, and just live with my lost. I will not either way use Comcast. Thank you for listen to my case. V/R: [redacted] retired, !00% disabled.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and after speaking with them find that this resolution is satisfactory to me. 
Regards,
Mr. & Mrs. [redacted]

June 17, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted] Date of Notice:   June 1, 2015
Re:   ...

[redacted]
         [redacted]
         Chattanooga, TN 37406
Dear Sir or Madam,
This letter is in response to the above-referenced complaint submitted to your organization by Ms. [redacted].
On February 25, 2015, Ms. [redacted]’s Comcast services assigned to [redacted] in Rossville, Georgia were disconnected and her account was backdated to January 29, 2015. A refund was mailed to Ms. [redacted]’s current address on May 31, 2015.
On March 14, 2015, Ms. [redacted] opened a new Comcast account for her address at [redacted], Apartment B in Chattanooga, Tennessee. On June 5, 2015, as a courtesy, we have applied a credit to Ms. [redacted]’s account for the deposit she paid when opening this account. This credit will be reflected in Ms. [redacted]’s June 2015 billing statement.
Comcast offers prepaid card rebates with some of its XFINITY service promotions, and the current terms of those rebates require customers to make on-time payments and keep their accounts in good standing for three (3) consecutive months. However, since opening her new account on May 14, 2015, Ms. [redacted] has made only one partial payment, and she is therefore no longer eligible to receive a prepaid card rebate. Additionally, in order to prevent the disconnection of her XFINITY services, Ms. [redacted]’s past due balance must be paid by June 22, 2015.
On June 3, 2015, a Comcast representative contacted Ms. [redacted] to discuss her concerns and advise her of the aforementioned information.
I trust that this letter provides your office with the information required in this matter. Please contact me if you have any questions or require additional information.
Regards,
Laura H.
Executive Customer Relations
###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 22, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:  [redacted]
      Date of Notice: August 15, 2016
      [redacted]
      [redacted]       Henrico, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding receiving in-bound emails.
I corresponded with [redacted] via email on August 15, 2016 and explained that we have forwarded his email concern to our Advanced Repair team to investigate. I and our Advanced Repair team made several attempts to contact [redacted] using all available contact methods after the initial contact. Unfortunately, our attempts were unsuccessful. However, our records indicate on August 20, 2016 our Advanced Repair team temporarily disable two filters which [redacted] set up that blocked the delivery of emails entirely.
The filters were set up as "If Subject does not match exactly, then discard" meaning anything that did not match the exact subject line specified would not come through. If there are any additional concerns or questions we would need to speak with [redacted]. I apologize for any inconvenience experienced while attempting to resolve the matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eugene B[redacted] Executive Customer Relations

July 13, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:   [redacted]
      Date of Notice: July 1, 2016
 ...

    [redacted]
      [redacted]
      Addison, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates.
On July 8, 2016, I spoke with [redacted] via email and a 12 month promotional rate for Performance internet has been applied to the account effective July 8, 2016 until July 8, 2017. At the conclusion of the promotion, standard retail rates will apply. An apology was extended for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
.
Regards,
Rashea C.
Executive Customer Relations

[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]    [redacted]
[redacted]   [redacted]
[redacted]    [redacted]
    ...

    [redacted]
         [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by Evan Stein received in our office April 17, 2015 regarding a rebate.
On April 28, 2015, I spoke with [redacted] in regard to his concerns. I apologized for the misinformation provided, and any inconvenience experienced in attempting to discuss and resolve this matter.
Our records confirm [redacted] was incorrectly informed his promotion included a prepaid [redacted] card rebate. I spoke to [redacted] on April 28, 2015 and explained his Comcast promotional package did not include a rebate offer. As a courtesy, I offered a credit to his Comcast account in the amount of the promised rebate, which [redacted] accepted. The credit was applied to the account on April 29, 2015 and will reflect on the May 6, 2015 billing statement.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Tanisha F.
Executive Customer Relations

Tell us why here...
June 29, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted]
Date of Notice:   June 24,...

2016
Re:    [redacted]
         [redacted]
         Philadelphia, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On June 24, 2016, I spoke with [redacted] and confirmed a service appointment for June 26, 2016. As of June 29, 2016 I have not been able to make contact with [redacted] to confirm if services are working properly. However, company records indicate on June 26, 2016 a technician identified an issue with a splitter which was replaced. In order to confirm if the issue is resolved we would need to speak with [redacted].
Credits were applied to the account on June 24, 2016 and June 29, 2016 and will appear on the next billing statement issued on July 18, 2016.
I apologize for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
James S[redacted] Regulatory Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I signed up for one year at 39.99 a month,  the service person at comcast, dries lane in peoria, guaranteed 1 year at 39.99 a month.  Now about 6 months into the term Comcast raised the rate.  Comcast lied.  Their word is no good.  They are not charging me the correct rate.  Any company which promises and consumer a year of service at a fixed rate should be ashamed of themselves to not honor it, but obviously Comcast has no honor.  
Regards,
[redacted]

January 21, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]           Date of Notice: January 7,...

2015 Re:       [redacted]           [redacted]           [redacted]           Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office January 9, 2015 regarding a billing issue.  On January 20, 2015, I made contact with [redacted] via email in regard to her concerns. A credit has been applied to her account on January 5, 2015 to reverse the service call charge and another credit has been applied to her account on January 9, 2015 to waive additional install charges and shipping fees. The credits were reflected on [redacted]’s recent statement which was issued on January 11, 2015. I apologized for any inconvenience that may have been experienced while seeking a resolve to this matter. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted].   Regards,  Elysia V.Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:1. only two attempts by Andrea to contact me has occurred. I have called her 7.20.16 at 1159 am. left VM with phone number and name to call me back. she had a message on the phone that she was out of town till july 11 I think that was the day. I made a comment about it on her vm I left as the date I called was after that and she would have been back to work. I called andrea again on 7.28.16 at 224pm and left another vm with my name and number to call me back. I told her to set up a date and time when she called so we would not miss each others calls. she never did. I never heard back from her again. I called 8.1.16 and left another vm with my number and my husband's phone number and I still never heard back. andrea's vm left a number to call if urgent and needed to speak to someone now. I called the number and got the vm, so I left another message about what it was about, andrea's message said to call this number, my name and numbers again. I had a vm from crystal from Comcast and I called her on 8.1.16, was on hold for over 20 min, I hung up and then I called andrea again. left another vm. I was determined to reach someone, so I called crystal's number again and reached a lashona? who transferred me to crystal. I explained the issue to crystal and she said she would help me. she put me on hold twice to research and talk to someone. she came back after 2nd hold and said she would have to call me back, I asked her when and she said today. I waited till 4pm and recalled and spoke to Dana who informed me crystal was gone for the day. dana said she sat just over the wall from crystal. said her screen was black. I called I left detailed vm on 8.1.16 and 8.3.16 to crystal and left her detailed vm about promising to call me back the same day and didn't. I spoke to Ken on 8.3.16 who said crystal was on phone and sent me to her vm. I received another vm from a lady who I think she said her name was ami, could not hear it as she spoke to low but she said she was calling as andrea was out of office. I will try to contact her today since crystal will not return my phone calls.
Regards,
[redacted]