Comcast Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as things are handled in the fashion that has been negotiated.  Actually, the process is ongoing at this time, but I do not anticipate any hitches.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Even though I believe they constantly lie  and change there stories when they talk to you on the phone.I have no choice but to accept this offer until I change providers(but they are all the same) or the government steps in on the behalf on the consumer.They should not be able to charge there customers who have been with them for years  .Twice as much as they charge new customers,Thank you for your assistance.
Regards,
[redacted]

March 15, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: March 08, 2016
Re:    [redacted]
...

         [redacted]
         Key West, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 08, 2016 in regard to billing concerns.
I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concerns. Unfortunately, my attempts were unsuccessful. However, we would need to speak with [redacted] to explain that per the collections department, documentation of credit the inquiries is required.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Vashty M
Executive Customer Relations

November 30, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: November 23, 2015
Re:       [redacted]
...

            [redacted]             Apt [redacted]             Philadelphia, PA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office November 23, 2015 in regard to receiving promotional rates.
I spoke with [redacted] on November 24, 2015 and a 12 month promotional rate for XFINITY Internet Plus double play bundle has been applied to the account effective November 24, 2015. At the conclusion of the promotion, standard retail rates will apply.
[redacted] was subscribed to XFINITY Limited basic cable then upgraded to XFINITY high speed internet service. I honored the promotional rate that was offered to [redacted] on November 7, 2015. The XFINITY Internet Plus double play 12 month promotional rate plus applicable taxes and fees will reflect on her December 9, 2015 billing statement. I apologized to [redacted] for any frustration and inconvenience that she may have experienced while attempting to resolve her concern.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### between the hours of 9:00am-5:30pm Monday through Friday.
Regards,
Ms. P[redacted] Comcast Executive Customer Relations

February 25, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:      [redacted]         ...

                Date of Notice:     February 22, 2015   Re:       [redacted]             [redacted]            Buford, GA [redacted]             Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office February 22, 2015 regarding a rebate.  On February 24, 2015, I spoke with [redacted] in regard to his concerns. We confirmed there are no records to substantiate [redacted]’s claim that he was offered a Double Play offer from November, 2014. We verified the account has no coding or notes to reflect this offer and we have no agreement on file. The account reflects a 24 month promotional offer for cable and internet services effective February 20, 2015. [redacted] is aware this offer requires a 24 month contract, this offer will expire February, 2017. I have also advised of the monthly rates for the DVR equipment.  The account has been adjusted on February 20, 2015 for prorated charges and the retention of the customer’s service. This credit will appear on the next billing statement which will be issued on February 28, 2015. I apologized for any inconvenience she may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.   Regards,  Ms. S. C[redacted]Executive Escalation Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the  problem has not been corrected, I still am unable to get on demand, and my service still gives me hard time, gets disconnected in a middle of a program that I am watching. I tried to call Comcast & that lady, but I was unsuccessful.  Very frustrating.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 15, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: May 18, 2016
Re: [redacted]...

* West Roxbury, MA [redacted] Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office May 18, 2016, in regard to a promotional offer concern.
Upon receipt of this complaint, a review was made of [redacted]’s account. Our records indicate on May 9, 2016, [redacted] ordered service through our website. However, due to an error, the incorrect rate was applied to the account. On May 16, 2016, the correct promotional rate and a credit to offset the extra charges incurred was applied to the account which was reflected on the June 7, 2016 billing statement. On May 24, 2016, the error was corrected on the website.
On May 25, 2016, I spoke with [redacted] to advise her of the aforementioned information and apologize for any inconvenience experienced attempting to resolve this issue. I informed [redacted] that the promotion she signed up for does not include HD service.
On May 25, 2016, I applied a one year promotion for the HD Technology Fee and a credit was applied to the account for the billing error. The HD Technology Fee promotion will expire on May 25, 2017 and increase to the regular rate. The credit will be reflected on the June 7, 2016 billing statement.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jeremy C[redacted] Regulatory Compliance Specialist

January 26, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted]
Date of Notice:   January 19,...

2016
Re:         [redacted]               [redacted]
              Los Altos, CA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office January 19, 2016 regarding a service disconnection request.
I spoke with [redacted] on January 19, 2016 and confirmed that a disconnection of service has been completed, effective January 19, 2016.
Our records show that [redacted] requested a disconnection of service on December 7, 2015, but due to an automated system error the disconnection order was cancelled instead of completed.
I have issued a one-time credit to [redacted] account to clear the remaining account balance per our Comcast 30 Day Money Back Guarantee. The credit was issued on January 19, 2016 and applied to the account balance as of January 20, 2016. I have advised [redacted] that the account is closed and in good standing with no further payment due.
I have apologized to [redacted] for any frustration experienced when attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Nicholas B.
Executive Customer Relations
Comcast | West Division

April 20, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice: April 14, 2016
Re:    [redacted]
...

         [redacted]
         Hyattsville, MD [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 14, 2016 regarding a billing issue.
On April 19, 2016, I spoke with [redacted] and a credit was applied to the account on April 15, 2016 for a service call fee. The credit will appear on the next billing statement, which will be issued on May 7, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darlene P[redacted] Executive Customer Relations

May 6, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:                  ...

[redacted]             Date of Notice:          May 6, 2015 Re:       [redacted]   Plantation, FL [redacted]                Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 6, 2015 regarding his billing concerns.   I spoke with [redacted], authorized user, May 6, 2015 and explained that credit was applied May 2, 2015 for the installation charges and will be reflected in the statement dated May 24, 2015. I also educated [redacted] on her current service charges, and confirmed that they met her expectations. I apologized to [redacted] for any inconvenience they may have experienced while addressing this matter.  I apologized for any inconvenience or fustian this may have caused while resolving her issue.   I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.   Regards, Roger A[redacted]Comcast Corporate Liaison

July 1, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: June 23, 2016
Re:    [redacted]
...

         [redacted]
         Cypress, TX [redacted]
Dear Sir or Madam,
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On July 5, 2016 I spoke to [redacted] and confirmed the service issues were resolved on June 30, 2016 when the technician buried the outside cable. A credit was applied to the account on July 5, 2016 for the Comcast customer guarantee and will appear on the next billing statement issued on July 27, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael M[redacted] Executive Customer Relations

April 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: April 8, 2016
Re:    [redacted]
         [redacted]          Boca Raton, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 8, 2016 regarding a billing concern.
I spoke with [redacted] (authorized user on the account) on April 12, 2016, explained the bill, and advised that the credit request is not justified and has therefore, been denied. On January 29, 2016 a technician received authorization form [redacted] for the additional charges and the additional work. The additional work consisted of three wall fishes and the activation of three outlets. The custom fees are valid as prior authorization to complete the work is required. A copy of the work order was mailed to [redacted] showing the signature authorizing the work at the service address.
On April 12, 2016, A 12 month discount code was applied the account, effective April 12, 2016 and will end May 11, 2017. I apologize for any inconvenience experienced while attempting to resolve the matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Dominique R.
Executive Customer Relations

January 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted]
Date of Notice:   January 13,...

2016
Re:         [redacted]
              [redacted]               Baltimore, MD [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office January 13, 2016 in regard to receiving promotional rates.
I spoke with [redacted] on January 15, 2016 and a twelve month promotional rate for a free DVR and HD Technology Fee has been applied to the account effective January 15, 2016 as a onetime courtesy. The promotion will expire February 9, 2017. At the conclusion of the promotion, standard retail rates will apply. A credit was applied to the account on January 12, 2016 and January 15, 2016 for DVR equipment and HD Technology Fees from November 10, 2015 through January 15, 2016. The credit will appear on the January 31, 2016 billing statement.
An apology qas provided for any inconvenience experienced in attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darlene P[redacted] Comcast Cable Communications, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Comcast refuses to comply with Chandras message. Until COMCAST issues a refund, and drops my early termination fee? This claim should remain open.
Regards,
[redacted]

We have accepted this.  However, we have not received a bill as indicated by Comcast.  It is important that we receive this bill in order to make payment.  I suggest that the bill be resent certified (with signature) to ensure that we get it.  Upon this action, payment will be made in the amount settled upon.
[redacted]

June 16, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  June 8, 2015
Re:    [redacted]
...

         [redacted]
         Seattle, WA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office June 8, 2015 in regard to early termination fees.
I spoke with [redacted] on June 13, 2015 and apologized for their overall experience, including any inconvenience or frustration they may have endured while attempting to have these issues resolved. Our records indicate that [redacted] transferred services to their current address on May 23, 2015 and disconnected the Xfinity Home Security portion of their service on June 8, 2015. Therefore, after reviewing the request, we have made the decision to waive the early termination fees associated with the cancellation of the Xfinity Home Security service to honor our 30 day money back guarantee. A credit was applied to the account on June 8, 2015 for the early termination fees and this credit will appear on the billing statement dated June 25, 2015.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Justin S.
Xfinity Home Security Escalations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.   Comcast gave me no other choice but to either accept or discontinue services.   They absolutely will not change the due date of which is my main complaint.   The resolution is not a resolution at all.   I will always be in the same position because they refuse to change the due date.   I feel all of this was for nothing because they would not work with me.  I am very disappointed with Comcast.   
Regards,
[redacted]

April 8, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  March 31, 2016
Re:    [redacted]
...

         [redacted]
         Joliet, IL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 31, 2016 regarding service related issues.
On April 4, 2016, a Comcast Representative contacted [redacted] and scheduled our team to his home on April 7, 2016 to bury the drop. On April 8, 2016, we attempted to contact [redacted] to follow up on the drop burial. However, we were unsuccessful in getting in contact with him. A credit was placed onto the account on April 8, 2016 for the service issues. The credit will reflect on the next bill statement of, April 19, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague Tia, at ###-###-#### Ext. [redacted].
Regards,
Sara R.
Executive Customer Relations

Thank you for your help! I do appreciate it! 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]